Understanding Performance Planning

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PERFORMANCE

PLANNING
CONCEPT OF
PERFORMANCE

PERFORMANCE IS A SET OF OUTCOMES PRODUCED


ON A SPECIFIED JOB DURING A SPECIFIED PERIOD
OF TIME WITH THE USE OF CERTAIN
COMPETENCIES OF THE PERFORMER.

TWO VIEWS ON THE CONCEPT OF PERFORMANCE:


• TRADITIONAL CONCEPT: CONFORMANCE TO
ORGANIZATIONAL NORMS, RULES AND PROCESS

• MODERN CONCEPT: ACHIEVEMENT OF JOB


OBJECTIVE, OUTPUT OR RESULT
FOUNDATION OF
PERFORMANCE
PEOPLE CAN & WILL PERFORM BETTER WHEN THEY:
 KNOW & UNDERSTAND WHAT IS EXPECTED OF
THEM: (GOALS)
 HAVE BEEN ABLE TO TAKE PART IN FORMING
THE GOALS (PARTICIPATION)
 GET SUPERVISION, SUPPORTS, & RESOURCES:
(ENABLING CONDITIONS)
 GET FEEDBACK ON THEIR PERFORMANCE:
(APPRAISAL)
 ARE ENABLE TO ACHIEVE THE GOALS:
(DEVELOPMENT)
 HAVE POSITIVE CONSEQUENCES FOR
PERFORMANCE: (REWARDS)
PERFORMANCE MANAGEMENT
(PM)
 A MANAGERIAL SYSTEM AND PROCESS (OF)
 GETTING BETTER RESULTS FROM EMPLOYEES
(WITHIN)
 AN AGREED FRAMEWORK OF PLANNED INDIVIDUAL
OR GROUP PERFORMANCE GOALS, STANDARDS AND
COMPETENCE REQUIREMENTS AND (THROUGH)
 THE PROCESS OF SUPPORTING, MONITORING,
APPRAISING, DEVELOPING AND REWARDING
PERFORMANCE (IN ORDER TO)
 ACHIEVE THE OBJECTIVES OF THE ORGANIZATION
PERFORMANCE MANAGEMENT
SYSTEM
(PMS)

• PLANNING PERFORMANCE

• MAINTAINING PERFORMANCE &


DIAGNOSING PERFORMANCE PROBLEM

• APPRAISING PERFORMANCE

• REWARDING PERFORMANCE

• DEVELOPING PERFORMANCE
GOAL SETTING
• REVIEW ORGANIZATIONAL & UNIT PERFORMANCE GOALS

• REVIEW JD & JS OF CONCERNED EMPLOYEE/ TEAM

• IDENTIFY KEY RESULT AREAS (KRAS)

• IDENTIFY PERFORMANCE MEASURES OR INDICATORS

• SET GOALS/ STANDARDS

• IDENTIFY PERFORMANCE COMPETENCIES & ATTRIBUTES

• FORMULATE WORK PLAN


KEY RESULT AREAS (KRAS)

PRIORITY AREAS OF PERFORMANCE IN


TERMS OF THE RESULTS OR OUTPUTS
EXPECTED OR DESIRED SIGNIFICANT
ACHIEVEMENTS REQUIRED

 EXAMPLES OF SOME IMPORTANT GENERAL


KRAS:
 CUSTOMER SERVICE
 ORGANIZATIONAL & STAFF DEVELOPMENT
 EMPLOYEE SATISFACTION
PERFORMANCE MEASURE

AN INDICATOR OF PERFORMANCE THAT


MEASURES WHETHER AND TO WHAT
EXTENT THE OBJECTIVE HAS BEEN
ACHIEVED.

MEASUREMENT CRITERIA:
 QUANTITY (HOW MUCH/ MANY)
 TIME (HOW SOON/ BY WHEN)
 COST (WITH WHAT RESOURCE)
 QUALITY (HOW WELL)
GOAL/TARGET STATEMENT

THE PLANNED OUTPUT/ OUTCOME/


RESULT TO BE ACHIEVED CONSIDERING
THE PERFORMANCE MEASURES.
WHY PERFORMANCE GOAL SETTING?

 WHAT GETS MEASURED IS GET DONE


 IF YOU DON’T MEASURE RESULTS, YOU CAN’T TELL
SUCCESS FROM FAILURES
 IF YOU CAN’T SEE SUCCESS, YOU CAN’T REWARD IT
 IF YOU CAN’T REWARD SUCCESS, YOU ARE PROBABLY
REWARDING FAILURE
 IF YOU CAN’T SEE SUCCESS, YOU CAN’T LEARN FROM
IT
 IF YOU CAN’T RECOGNIZE FAILURE, YOU CAN’T
CORRECT IT

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