Week 2: Introduction To Interpersonal Communication 2

WEEK 2 :
INTRODUCTION TO
INTERPERSONAL
COMMUNICATION 2
KO H 3 4 3 3 : I N T E R P E RS O N A L C O M M U N I C AT I O N S K I L L S
1.4 Discuss five principles of
interpersonal communication.
Learning
Objectives
1.5 Discuss the role of electronically
After reading mediated communication in developing
this chapter, and maintaining interpersonal
relationships.
you should be
able to:
1.6 Identify strategies that can improve
your communication competence.
Interpersonal Communication Principles
◦ Interpersonal Communication Connects
Us to Others
◦ Quality of interpersonal relationships
stem from quality of communication.
◦ It is a myth that all interpersonal
relationship problems are
communication problems.
◦ Interpersonal Communication Is Figure 1.4 Interpersonal

Irreversible Communication is
Irreversible
◦ The principle that messages are
irreversible applies to all forms of
communication.
◦ Messages never loop back, instead
continue to be shaped by events,
experiences, and thoughts of
communication partners.
Interpersonal Communication Is
Complicated
• Communication reduces uncertainty.
• We interpret information through symbols.
Interpersonal • Symbols ; word, sound, or visual image that
represents something else, such as a thought,
Communication concept, or object.
Principles
Interpersonal Communication Is
Governed by Rules
• Rule : followable prescription that indicates what
behavior is obligated, preferred, or prohibited in
certain contexts
Interpersonal
Communication
Principles
For many of us,
friendships are vital to
our personal well-being.
By improving our
interpersonal
communication skills,
we can learn how to
improve our friendships.
◦ Interpersonal Communication Involves Both Content and

Relationship Dimensions
◦ What you say and how you say it reveal much about the
true meaning of your message.
◦ Content ; information, ideas, or suggested actions
that a speaker wishes to share.
◦ Relationship dimension ; the implied aspect of a
communication message, which conveys information
about emotions, attitudes, power, and control.
◦ Metacommunication ; verbal or nonverbal
communication about communication.
◦ Social media ; variety of technological applications such
as Facebook, Twitter, and Instagram that serve as
channels to help people connect to one another.
◦ Electronically mediated communication (EMC) ;
communication via a medium such as the internet. Interpersonal
◦ Emotional contagion ; process whereby people mimic Communication
the emotions of others after watching and hearing their
emotional expressions. and Social
◦ Hyper personal relationships ; a relationship formed Media
primarily through electronically mediated communication
that becomes more personal
◦ Differences Between EMC and Face-to-Face Communication
◦ Time shifting:
◦ Asynchronous messages ; a message that is not
read, heard, or seen exactly when it is sent; there is a
time delay between the sending of a message and its
receipt.
◦ Synchronous messages ; a message that is sent
and received simultaneously.
◦ Social presence ; the feeling that communicators Interpersonal
have of engaging in unmediated, face-to-face
interactions even though messages are being sent
Communication
electronically and Social Media
◦ Varying degrees of anonymity
◦ Potential for deception
◦ Nonverbal cues
◦ Role of written word
◦ Distance
Interpersonal Communication
and Social Media
People use electronically mediated communication (EMC) to
share information that ranges fro the dramatic to the routine.
EMC can create a shared sense of social or psychological
presence between two people, giving them the feeling of being
instantly connected to each other.
◦ Understanding EMC
Interpersonal ◦ Cues-filtered-out theory
Communication - suggests that communication of emotions
and Social is restricted when people send messages to
others via text messages because nonverbal
Media cues such as facial expression, gestures, and
tone of voice are filtered out.
Media richness theory
Interpersonal
Communication
and Social
Media - identifies the richness of a communication
medium based on the amount of feedback it
allows, the number of cues receivers can
interpret, the variety of language it allows,
and the potential for emotional expression
Social information-processing theory
Interpersonal
Communication
and Social
Media - suggests that people can communicate
relational and emotional messages via the
Internet, although such messages take
longer to express without nonverbal cues
Figure 1.5 A
Continuum of
Communication-Rich
and Communication-
Lean Channels
◦ Become Knowledgeable, Skilled, and
Motivated
• Become knowledgeable:
Interpersonal understand how communication
works.
Communication • Become skilled: learn how to
Competence translate knowledge into action.
• Become motivated: you need to
be motivated to use your
knowledge and skills.
◦ Become Other-Oriented
• Consider the interests of others
◦ Egocentric communicator ; person
who creates messages without giving
much though to the person who is
Interpersonal listening; a communicator who is self-
focused and self-absorbed
Communication • Empathize
Competence • Adapt
• Be ethical
◦ Ethics ; the beliefs, values, and
moral principles by which a person
determines what is right and wrong

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WEEK 2 :

◦ Interpersonal Communication Is Figure 1.4 Interpersonal

◦ Interpersonal Communication Involves Both Content and

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