Scribd Logo
Upload

Welcome to Scribd!

  • 2K views

    Amazon ERC

    Uploaded by

    Nicole Farquharson
    The Employee Resource Center (ERC) is the first point of contact for employees, managers, and HR at Amazon regarding pay, attendance, timecards, and policies. The ERC Sr. Associate will work with the ERC team to provide HR services and support to North American employees. Key responsibilities include receiving and logging queries, resolving issues using various tools, responding to policy inquiries, ensuring service level standards are met, and taking ownership of query resolution while maintaining data privacy. The role requires shifts and rotational weekly off periods on a 5 day work week schedule.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd

    Amazon ERC

    Uploaded by

    Nicole Farquharson
    2K views5 pages
    The Employee Resource Center (ERC) is the first point of contact for employees, managers, and HR at Amazon regarding pay, attendance, timecards, and policies. The ERC Sr. Associate will work with the ERC team to provide HR services and support to North American employees. Key responsibilities include receiving and logging queries, resolving issues using various tools, responding to policy inquiries, ensuring service level standards are met, and taking ownership of query resolution while maintaining data privacy. The role requires shifts and rotational weekly off periods on a 5 day work week schedule.

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The Employee Resource Center (ERC) is the first point of contact for employees, managers, and HR at Amazon regarding pay, attendance, timecards, and policies. The ERC Sr. Associate will work with the ERC team to provide HR services and support to North American employees. Key responsibilities include receiving and logging queries, resolving issues using various tools, responding to policy inquiries, ensuring service level standards are met, and taking ownership of query resolution while maintaining data privacy. The role requires shifts and rotational weekly off periods on a 5 day work week schedule.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    2K views5 pages

    Amazon ERC

    Uploaded by

    Nicole Farquharson
    The Employee Resource Center (ERC) is the first point of contact for employees, managers, and HR at Amazon regarding pay, attendance, timecards, and policies. The ERC Sr. Associate will work with the ERC team to provide HR services and support to North American employees. Key responsibilities include receiving and logging queries, resolving issues using various tools, responding to policy inquiries, ensuring service level standards are met, and taking ownership of query resolution while maintaining data privacy. The role requires shifts and rotational weekly off periods on a 5 day work week schedule.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 5

    AMAZON ERC

    ABOUT
    • The umbrella of Employee Services includes the following teams: the
    Employee Resource Center (ERC), Onboarding, People Portal and
    Payroll Support, Data Management, Exits, and Internal Transfers.
    • ERC is the first point of contact for Employees, Managers and the HR
    community in Amazon when they need any help with their pay, attendance,
    timecards, policy etc.
    JOB DESCRIPTION
    • The Employee Resource Center (ERC) Sr. associate will work closely with
    the ERC team in the US to provide a variety of HR services to North
    American Employees. We have an immediate need for dedicated
    professionals to join ERC in their HR Contact Center. Be the voice of ERC,
    as the first point of contact for Employees, Managers and the HR
    community. Deliver highest standards of service in any customer
    interaction and ensuring an accurate, efficient & personalized resolution of
    queries through effective usage of systems, tools & resources.
    ROLES AND RESPONSIBLE
    • Receive & log all queries received through phone & email in Panorama / Trouble
    Ticketing tool
    • Responsible to work on Panorama/Ticketing tools to resolve the queries received
    from the employee
    • Responding to inquiries regarding policies and programs including benefits,
    attendance, payroll deductions, etc.
    • Adhere to defined processes and ensure delivery in accordance with set quality
    standards
    • Thorough knowledge of policies & processes for multiple Customers group
    • Ensure the Service level are achieved at all times for HRS processes
    • Innovative with a commitment to change and process improvement applying
    KAIZEN and LEAN methodologies
    • Integrity and discretion in dealing with sensitive information and ensure data
    privacy at all times
    • Take ownership for query resolution and individual metric
    TIME
    • Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational,
    changes every 3-4 months’)

    • Weekly Off: Rotational two consecutive day off (it is a 5-day working week
    with 2 consecutive days off. The off days may change every 3-4 months)

    You might also like