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    Case Study On Barriers To Communication

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    Robiul Alam Rana
    This case study examines barriers to communication between Ms. Sameera Rahman and Mr. Kamrul Hashem Siddiq. [1] Ms. Rahman does not make eye contact or participate actively in meetings. [2] She is often late, misses important meetings, and becomes defensive when receiving criticism. [3] Noise from nearby printing presses also interferes with communication. [4] The editor recommends reducing noise levels and controlling emotional states to improve communication between the colleagues.

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    Case Study On Barriers To Communication

    Uploaded by

    Robiul Alam Rana
    435 views7 pages
    This case study examines barriers to communication between Ms. Sameera Rahman and Mr. Kamrul Hashem Siddiq. [1] Ms. Rahman does not make eye contact or participate actively in meetings. [2] She is often late, misses important meetings, and becomes defensive when receiving criticism. [3] Noise from nearby printing presses also interferes with communication. [4] The editor recommends reducing noise levels and controlling emotional states to improve communication between the colleagues.

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    This case study examines barriers to communication between Ms. Sameera Rahman and Mr. Kamrul Hashem Siddiq. [1] Ms. Rahman does not make eye contact or participate actively in meetings. [2] She is often late, misses important meetings, and becomes defensive when receiving criticism. [3] Noise from nearby printing presses also interferes with communication. [4] The editor recommends reducing noise levels and controlling emotional states to improve communication between the colleagues.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    435 views7 pages

    Case Study On Barriers To Communication

    Uploaded by

    Robiul Alam Rana
    This case study examines barriers to communication between Ms. Sameera Rahman and Mr. Kamrul Hashem Siddiq. [1] Ms. Rahman does not make eye contact or participate actively in meetings. [2] She is often late, misses important meetings, and becomes defensive when receiving criticism. [3] Noise from nearby printing presses also interferes with communication. [4] The editor recommends reducing noise levels and controlling emotional states to improve communication between the colleagues.

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    You are on page 1of 7

    CASE STUDY

    ON
    BARRIERS TO COMMUNICATION

    NAME: ROBIUL ALAM RANA


    ID: 1910083
    SECTION: 05
    Non-Verbal Communication
    in Case Study

     During meetings, Ms. Sameera Rahman does not


    make eye contact with Mr. Kamrul Hashem Siddiq,
    or raise her hands for questions.

     Ms. Rahman sits with her arms crossed with a


    bored and irritated expression that makes it hard to
    talk to her.
    SIX Barriers to Communication from the Case Study

    1. Ms. Rahman usually just agree with anything Mr.


    Siddiq says, without giving her own opinion, and going
    along with the decisions made by everyone without
    giving her viewpoint. She just says “yes” to ideas if
    everyone does.

    2. Ms. Rahman is very unpunctual. There have been


    several instances of her not arriving at the office on time
    or forgetting or delaying project reports because of this.
    when she is available for meetings, it is very difficult to
    get any contribution from her.
    3. Ms. Rahman missed an important meeting with their main
    clients ‘The Mahfuz Group’ because she did not get the email,
    nor did she get the notice Mr. Siddiq had left on her door
    about the meeting. She told him that her computer was not
    working, and the notice had probably fallen off her door.

    4. Ms. Rahman assumed that Mr. Siddiq would personally


    come and get her to go to the meeting, but naturally, that is
    not possible, as he is himself very busy. In any case, it led to a
    bad impression of her by their clients.
    5. When Mr. Mahfuz, their main client, tries to address any
    changes or gives any criticism about Ms. Rahman’s work on his
    project, he feels very uncomfortable, because she easily breaks
    down into tears, or gets very defensive and rude.

    6. Ms. Rahman sits close to the printing press room, and often,
    when someone call her or try to speak on the office intercom, she
    won’t respond. Later she says she couldn’t hear their calls.
    This is Editor In Chief who has gotten this letter
    to discuss two things to help two colleagues
    overcome their problems and get along with each
    other.
    Editor In Chief

    1. Reduction and elimination of noise levels: Noise is the main communication barrier which must be
    overcome on priority basis. It is essential to identify the source of noise and then eliminate that source.

    2. Emotional State: During communication one should make effective use of body language. He/she
    should not show their emotions while communication as the receiver might misinterpret the message
    being delivered. For example, if the conveyer of the message is in a bad mood then the receiver might
    think that the information being delivered is not good.
    OVERVIEW

    Effective Communication is a must among colleagues in a workplace. It helps


    building friendship and lasting relationship with everyone.

    When there are barriers to communication, it creates misunderstanding and


    sometimes conflicts.

    It is important to recognize others and built flexible team, empower team


    members and involve staff in decision making process.

    Everyone should Try to understand their co-workers in order to overcome


    barriers to communication.

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