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    Operation & Maintenance of Single Network

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    Suhana Sabudin
    The document describes the operation and maintenance of a single network by Ericsson. It outlines: 1) The O&M team operates and maintains sites and nodes serving live customers, consisting of engineers monitoring alarms 24/7. 2) Faults the O&M team cannot resolve are escalated to the ELS team, and critical alarms causing outages are also escalated. 3) The O&M team produces weekly reports for Indosat on monitored equipment, alarms, issues, and changes, and notifies key Indosat contacts of any outages.

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    Operation & Maintenance of Single Network

    Uploaded by

    Suhana Sabudin
    65 views4 pages
    The document describes the operation and maintenance of a single network by Ericsson. It outlines: 1) The O&M team operates and maintains sites and nodes serving live customers, consisting of engineers monitoring alarms 24/7. 2) Faults the O&M team cannot resolve are escalated to the ELS team, and critical alarms causing outages are also escalated. 3) The O&M team produces weekly reports for Indosat on monitored equipment, alarms, issues, and changes, and notifies key Indosat contacts of any outages.

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    The document describes the operation and maintenance of a single network by Ericsson. It outlines: 1) The O&M team operates and maintains sites and nodes serving live customers, consisting of engineers monitoring alarms 24/7. 2) Faults the O&M team cannot resolve are escalated to the ELS team, and critical alarms causing outages are also escalated. 3) The O&M team produces weekly reports for Indosat on monitored equipment, alarms, issues, and changes, and notifies key Indosat contacts of any outages.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    65 views4 pages

    Operation & Maintenance of Single Network

    Uploaded by

    Suhana Sabudin
    The document describes the operation and maintenance of a single network by Ericsson. It outlines: 1) The O&M team operates and maintains sites and nodes serving live customers, consisting of engineers monitoring alarms 24/7. 2) Faults the O&M team cannot resolve are escalated to the ELS team, and critical alarms causing outages are also escalated. 3) The O&M team produces weekly reports for Indosat on monitored equipment, alarms, issues, and changes, and notifies key Indosat contacts of any outages.

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    © All Rights Reserved
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    Operation & Maintenance of Single Network

    R o n n y M a ru d u t
    • O&M Team operates and maintains
    H e a d o f N S S /E L S
    sites and nodes that are serving live
    N u s a K e la n a G u ra
    C u s t o m e r S e r v ic e D e liv e r y M a n a g e r
    ... T h e re s t o f E L S te a m
    T y p e t it le h e re
    customers (after cutover)
    • Consists of 6 MSC/BSC engineers,
    T ie n F o o k N a d a r a ja h
    O & M M anager
    6 RBS/Mini-Link, 1 GPRS/Datacom,
    M S C /B S C O & M R B S / M in i- L in k O & M G P R S /D a ta c o m O & M and 1 manager.
    H asan R am azan J o s e p h C h r i s i t ie E n g in e e r 1 • Alarm monitoring in 24/7 done from
    A zuw an A bd. M a z r il H is h a m Indosat OMC (BDN 24/Floor). Ph:
    M o h . R iz a l A l a s s e r i m J a s m in
    021-39839356 (Indosat O&M)
    R e c le i E n g in e e r 1

    E n g in e e r 1 E n g in e e r 2

    E n g in e e r 2 E n g in e e r 3

    • O&M manager is the main interface towards Indosat and internal Ericsson
    • MSC/BSC Team work in a 12 hour shift
    • The rests are day time, available on-call

    Rev PA1 9/9/2004 1


    Fault Management
    • As a 1st line troubleshooter. O&M informs NPI team for
    performance related alarms

    Escalation Process
    • Problems that can not be solved by O&M are escalated to ELS
    • Critical alarms (incl.emergency situation) that affected
    service/causing outage are escalated to ELS. O&M Manager
    will inform Indosat.
    Change Management
    • Configuration changes are subject to NPI team approval
    • All changes are recorded by O&M team
    • Changes that requires a service interruption are informed to
    ELS
    Rev PA1 9/9/2004 2
    Field Services
    • O&M team will replace identified faulty hardware

    How to contact us
    • We are “an extension” to Indosat OMC for Single BSS Project sites
    after cutover. CCO (for example) should contact Indosat OMC (as
    usual) and they will route the case to us

    O&M Team Contact


    Alasserim Jasmin  alasserim@yahoo.com  +62 815 13025279  RBS/Mini-Link O&M Engineer 
    Azuwan Abd. Aziz  azu_one@yahoo.com  +62 815 13025276  MSC/BSC O&M engineer 
    Hasan Ramazan  ramazanhasan@yahoo.com  +62 815 13025284  MSC/BSC O&M Engineer 
    Joseph Christie  josephchristie@yahoo.com  +62 815 13025281  RBS/Mini-Link O&M Engineer 
    Mazril Hisham  mazrilhisham@yahoo.com  +62 815 13025280  RBS&ML O&M Engineer 
    Moh. Rizal  echal20@yahoo.com  +62 815 13025277  MSC/BSC O&M Engineer 
    Nusa K Gura  nusa.k.gura@ericsson.com  +628551051500  Service Delivery Manager 
    Ronny Marudut  ronny.marudut@ericsson.com  +62 855 8018300  Head of NSS/ELS 
    Tien Fook Nadarajah  O&M Manager 
    Zamuddin bin Pandak  zamuddin@yahoo.com  RBS/Mini-Link O&M Engineer 

    Rev PA1 9/9/2004 3


    Customer Reporting
    O&M Team will produce weekly report to be sent to Indosat NO&M and it
    contains:
           Currently monitored installed base (number of BTS, Cells, active TRU, MSC, BSC)
           Health check report
           Emergency situation
           Alarm Statistics: how many A1, A2, A3, O1, and O2 alarms during that week for each node
           Escalated problems to NSS/ELS
           Capacity (including license) issue
           CP Load
           Field Service report. On-site activity (changing boards, troubleshoot on-site etc.)
           Change Requests log (log of all SW/HW configuration changes)
           Customer complaints log (log of problems reported from the customer)
           Spare part report
           Critical/hot issues
           Checklist routine report (who follow the checklist, any task not performed and why, problem during)
           In-Service Performance Report (ISP)

    Apart from this Weekly Report, for any service-affecting problem (outage), O&M Manager will send SMS
    (notification) to Indosat (Lutfi – MSC manager, Sudirman – BSS Manager, Selo – VAS Manager)
    and internal Ericsson

    Rev PA1 9/9/2004 4

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