Group 20 - Digital Transformation in Procurement
Group 20 - Digital Transformation in Procurement
Group 20 - Digital Transformation in Procurement
Procurement
2 Digitization Impact on Procurement Value Chain Shubham Rathi & Vikrant Yadav 3
• Procurement has changed considerably in recent years, and all evidence suggests that it will continue doing so over the next three to five
years. The advent of technology has accelerated this change and will play a critical role in determining how the industry moves forward –
and how quickly.
• The research found that a mere 32 percent of procurement organisations have implemented a digital strategy – and only 25 percent have
the requisite skills and resources.
• By not adopting technology, a business can find itself exposed from a security and business standpoint: cyber risk, heightened
competition, hiring difficulties and disruptive innovation are four key examples of potential problem areas.
• To succeed and prosper in the near future, procurement organisations must be aware of technology – and of how to use it.
Digitization impact on Procurement Value Chain 3/10
4/10
• Advanced
analytics enhance
business
intelligence
capabilities from
insight (the
current state) to
impact (the what-
if scenarios).
• One common
example in
procurement is the
spend cube and
dashboard and
spend
categorization.
5/10
• Procurement should use the tools that are available to accelerate its digital transformation. Big data tools, social
media, and cognitive computing – amongst many other things – can be used to make organisations more efficient and
more profitable.
• Blockchain technology can record the quantity and time of transferred goods, such as raw materials or parts, as they
travel between supply chain nodes. This chronological record-keeping mechanism it offers makes data collection
secure, accurate and automatic so that suppliers are held accountable and procurement officers can get the insights
they need for better decisions.
• Companies that reduce their spending on in-house employees and leverage not just technology, but also the "gig
economy" to digitally hire remote specialists as needed, will have a competitive edge over companies running
traditional procurement operations.
• According to a report, 66 percent of surveyed companies are already automating spend analysis by using technology
that compiles, classifies and cleans supplier spend information.
• Beyond spend analytics, companies are starting to leverage predictive analytics in the procurement process to
forecast revenue, prevent disruption and identify new market opportunities.
• AI-enabled software can even clean and curate its own data, making it easier than ever for companies to benefit from
procurement performance reporting without raising overhead costs.
8/10
Stakeholder Experience
• World class procurement organisations have identified ways to make substantial efficiency gains and cost savings –
and are moving on to bettering the stakeholder experience in order to boost their value to the organisation and gain
the trust necessary to undertake higher-level work.
• The highest performers are focusing on three distinct areas. The first is building stakeholder experience across
multiple channels and personalizing it: if they feel like they’re being treated as individuals rather than arbitrary data
points, stakeholders tend to be happier.
• The second is to look for value beyond savings: here, technology is especially important, because it requires some
investment, but it can often boost efficiency considerably.
• The third is segmenting the stakeholder community: determining who needs which service, at what level, and for
how long.
• For example, Porsche places the customer at the heart of their strategy: Customer experience drives Porsche’s digital
strategy. All customer data is pulled into a central CRM data centre and allocated to a unique ID. Throughout the
entire lifecycle, every customer interaction at every touch point is documented. Thanks to this ID, Porsche knows
their customer’s expectations for each touchpoint. The data also allows for real-time segmentation and predictive
intelligence, enabling them to maximize campaign success.
10/10
Thank You