National Compassionate, Respectful and Caring Orientation: Federal Ministry of Health

Federal Ministry of Health
NATIONAL COMPASSIONATE,
RESPECTFUL AND CARING
ORIENTATION
CH-I-1
Objective
To refresh concepts of compassionate, re-

spectful and Caring(CRC) principles
CH-I-2
Presentation Out line

• Back Ground
- Why CRC a Transformation Agenda
- National Strategy
• Definition of Terms
• Principles of compassionate and Re-
spectful care
CH-I-3
Introduction to CRC
Compassionate Care within the healthcare

setting has got much attention globally,
and in Ethiopia
CH-I-4
Introduction to CRC…
CH-I-5
Why CRC a Transformational

Agenda
• ‘All human beings are born free and equal
in dignity and rights’. UN human rights declaration
• A major challenge for the health care deliv-
ery system
• Lack of respect to patients and their fami-
lies
CH-I-6
National strategy and ap-

proach of CRC
• Customers are complaining/
• Customers on a judge/
• Ethical discrepancy/
• Survival vs money
• Many professionals see patients as just ‘cases’
CH-I-7
National strategy…
• Ownership and engagement of the leadership at
all levels of the system.
• CRC has to be a culture, self-driven inner mo-
tive and a legacy that the current generation of
practitioners leaves to their successors.
CH-I-8
Compassion, Respectful
and caring(CRC)
What is Compassion?
CH-I-9
Compassion (ርህሩህ)
Compassion is ‘a
sensitivity to the
suffering of self
and others with a
deep wish and
commitment to re-
lieve the suffering
CH-I-10
Compassionate Care…
• The intersection of sympathy and empa-

thy
• Care without compassion cannot be truly
patient-centered
• Compassionate care addresses the pa-
tient’s innate need for connection and re-
lationships.
CH-I-11
Qualities of compassionate Care
Motivation
• The initial stage to
be caring, supportive
and helpful to others
• A “ commitment to
try to do something”
CH-I-12
Qualities of compassion…
Being sensitive
• The capacity to be sen-
sitive and to maintain
open attention
• Enabling to notice
when others need help
CH-I-13
Sympathty
• Being emotionally
open to others’ suf -
fering
• Emotionally touched
to suffering
CH-I-14
Distress tolerance
• This is our ability to bear difficult
emotions
• People who feel overwhelmed by an-
other’s distress may feel psychologi-
cally unable to face it and so have to
run away
CH-I-15
Empathy
• An ability to recognize other feelings,
motivations and intensions, and make
sense of their feelings and our own emo-
tional responses
• It is the process of “being in another
persons shoes”
CH-I-16
Non-condemning and non-judging
• Not judging a person’s pain or distress
• Simply accepting and validating their

experience
CH-I-17
Elements of Compassionate Care
CH-I-18
Session three
Principles of compassionate
care
CH-I-19
Principles of compassionate care

Acknowledge-
ment
Affection
Attention
 Acceptance
CH-I-20
Summary….
CH-I-21
Session four respectful care
What is respect?
What kind of care is called respectful care?
CH-I-22
Respect ( አክብሮት)
• A term which is
intimately related
to dignity
• Probably the most
important action
verb used to de-
scribe how dignity
works in practice
CH-I-23
Respect
CH-I-24
Respectful(ተገልጋይን የሚያከብር)
• A kind of care, in any
setting, with supports
and does not under-
mine a person’s self-re-
spect, regardless of any
differences.
Every One Deserves to be

treated with respect !
CH-I-25
Respectful care…
• Serving patients/clients
• Being ethical
• living the professional oath, and
• being a model for any one
CH-I-26
Dignity
Dignity is a quality
of a person’s inner
self
Dignity is a quality
of the way we treat
others
CH-I-27
The action to respect

• Pay attention to
• Avoiding damage e.g. insulting, injuring

• Not interfering or interrupting
• Treating with consideration
• Not offending
CH-I-28
Types of Dignity
1. Dignity of human being
2. Dignity of personal identity
3. Dignity of merit
4. Dignity of moral status
CH-I-29
People do not vary on dig-

nity
CH-I-30
Session Summary
• Dignity of human being is the basis
for healthcare delivery.
• Clients should be treated as human
being, not as cases.
CH-I-31
Characteristics of CRC health

professionals
1. Consider patients/clients as a human
being with complex:-
• Psychological ,social and economic
needs
• Provide person centered care with
empathy
CH-I-32
Characteristics of CRC in health

professionals
2. Effective communication with
health care teams and Patients
CH-I-33
Characteristics of CRC in
health professionals…
3. Respect and facilitate patients and
families , participation in decisions and
care
4. Take pride to own profession and get sat-
isfaction by serving the people and the
country
CH-I-34
The Benefits of CRC
A. Patients
• Patients will be less anxious

• Adherence to medical advice and treatment plans
• Positively correlate with prevention and disease
management
• Improve the healing process
CH-I-35
The Benefits of CRC…
B. Health Professionals
• Will find their work more meaningful and
gratifying
• Provide quality care, decreased medical
errors
CH-I-36

Health Professionals…
• Achieve earlier and more accurate diag-
noses
• Respect from the client/patients
• Protect against professional stress,
burnout, substance abuse and even sui-
cide attempts
CH-I-37

C. Students
• Good role modeling
• Increased interest on their profession
• Increased motivation to be ‘CRC’
health professionals
CH-I-38

D. Health Care Facilities
• Patient satisfaction will rise
• Quality of health care will be improved
• Lower malpractice
• Staff will be more loyal to their health care
system
• Resources can be conserved
• Greater employee satisfaction and
employee turnover CH-I-39
Principles of healthcare
ethics
There are four fundamental principles
of healthcare ethics.
1. Autonomy
2. Beneficence
3. Non-maleficence
4. Justice
CH-I-40
Preventive ethics in the as-
pect of CRC
• Systematic application of ethical prin-
ciples and values to identify and han-
dle ethical dilemmas, challenges and
errors appropriately and fairly.
• Prevents Health care providers from
legal accusation .
CH-I-41
Summary
• Four fundamental principles of
healthcare ethics?.
• What are Confidentiality and in-
formed consent?
• Do you think preventive ethics is
helpful to health professionals?
CH-I-42
CH-I-43
CH-I-44
CH-I-45
CH-I-46
• ሆስፒታል ምግብ አከፋፋዩችንና እባካችሁን

ለታካሚዎች ምግብ ስትሰጡ ተጠንቀቁ
• ማለትም እንጃራ እያጠፋችሁ የምትሰጡት በእጃችሀ
ፎቁንና ሊፍቱን ነክታችሁ ስለምትመጡ ብትታጠቡ
ወይም በፌስታል ጠቅልላችሁ ብትሰጡን ታማሚው ግን
ለተጨማሪ ህመም ትዳርጉታላችሁ ፡፡ካልሆነ ግን ይህ
ጤና ጥበቃ ሳይሆን በሽታጥበቃ ነው
CH-I-47
ለድንገተኛ ክፍል ሠራተኞች በጥሩ ሁኔታ አስተናግደውኛል

በማዬቴ ከፍተኛ ምስጋናዬን አቀርባለሁ ፡፡በተጨማሪም
ዶ/ር ዩናስ በጣም ከልቤ አመሰግናለሁ ጥሩ ሰውና መልካም
ሰው ስለሆንክ የተለየ ምስጋና ይገባዋል ፡፡ እግዚያብሔር
ይባርክህ ላለው ቅንነትህ ፣ታማኝነትህ፣መልካምነትህ
ያሟላህ ስለሆንክ ይባርክህ ሌሎችም ከእርሱ ብትማሩ ፡፡
CH-I-48
ካርድ ክፍል ሠራተኞች እባካችሁ ለራሳችሁ

ክብር ካላችሁ ለሰው ልጅ ክብር ስጡ እኔ ማነኝ
ብላችሁ እራሳችሁን እዩ ወይ ጠይቁ የሰው ልጅ
እንዲህ ማመናጨቅና መግፋት ከሰው ልጅ
አይጠበቅም ተጠንቀቁ
CH-I-49
• ICU ክፍል ሙያተኞች በሙሉ ለሥራውና

ለታካሚዎች ያላችሁ ክብር ሁሉም ሊማር
ይገባል ሁሉም ሊማር የሚገው ነው
ከሁሉም የገረመኝ ከ24 ሰዓት በላይ
አለመሰልቸት ስትሰሩ አይቼ መገረም ሳይሆን
ፍጽም ሐዘኔ በውስጤ ገብቷል ሙያችሁን
እናንተንም ይባርክ
CH-I-50
• ላካርድ ክፍል ሠራተኞች በቅድሚያ ስለሆስፒታሉ

መደራጀትና መሻሻል ሁኔታ ስላየሁ በቅድሚያ
አመሰግናለሁ ፡፡ ሆኖም ግን ሪሰኘሽን /ካርድ ክፍል/
ካርድ የሚወጣበት ቦታ ቀጠን ያለች ጠይም ጥርሶ
የታሰረች ደንበኞችን ስታበሻቅጥ እንዲሁም የቃና
ፊልም አነጋገሮችን ስድቦችን ስትሰድብ በሽተናችን
በጣም ስታንገላታ ተመልክተናታል ፡፡ እባካችሁን
ማረሚያ ካለ መረሚያ አስገቦት ፡፡
CH-I-51
ለአጥንት ክፍል ይገርማል በእናንተ በኩል ያየሁት አቀባበል

መስተንግዶ ህክምና የሙያ ዲሲኘሊንን ሙሉ ለሙሉ
ያሞላ እንደ ኮሪያ ሆስፒታል ፣ እንደ አያት
ሆስፒታል፣ዩርዳኖስ ሆስፒታል ያለ ተሞክሮ ነው ፡፡ ይህ
ደግሞ መልካም አስተዳደር ስላለውና ስልጠናና ተሃድሶ
ያመጣው ውጤት ይመስለኛል ሁሉ
CH-I-52
• በቀን 13/07/2011 ዓ/ም በቢሮ ቁጥር 16 የነበሩ ሁለት ነርሶች የነርስን ኢትክስ የወጡ
ስነ ስርዓት የጐደላቸው ግብረገብ ያልሆኑ በስነ ስርዓት እንኳን ሰውን ማናገር የማይፈቅዱ
ሁለት ደደቦች ናቸው ፡፡ ይህን ልል የቻልኩበት እኔም ነርስ ነኝ ነገር ግን እነርሱ
ማስኪታቸውን እያንቀጫቀጩ ጆሮአቸውን በኤርፎን ሸፍነው ለሰው ሊመልሱ እንኳን
ፍቃደኛ አይደሉም ፡፡ እንደነዚህ አይነት ሰውነታቸው ጠፍቶ የአውሬ በህሪ ብቻ
በቀራቸው ነርሶች ምክንያት የኛም፣ እናትም ልጅ ፣ህይወትም ስም የጠፋሉ ሲጀመር
ጤና ባለሙያ ሆኖ አይመለከተኝም አያገባኝም የሚል የጤና ባለሙያ በፍጹም የለበትም
• ይህም ስል ግን በ14/7/2011 ዓ/ም የነበረው ምስጉን የተባረከ አንደበቱና ምግባሩ
ተመሳሳይ የሆነ ነርስ እህቴንም ሆነ ልጁን ታደጋት በጣም ጥሩ እና ህይወቱን ይባርከው
ብያለሁ፡፡
•
•
CH-I-53
Thank you !!!
CH-I-54

National Compassionate, Respectful and Caring Orientation: Federal Ministry of Health

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National Compassionate, Respectful and Caring Orientation: Federal Ministry of Health

Uploaded by

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Federal Ministry of Health

To refresh concepts of compassionate, re-

Presentation Out line

Compassionate Care within the healthcare

Why CRC a Transformational

National strategy and ap-

• The intersection of sympathy and empa-

Qualities of compassionate Care

• Simply accepting and validating their

Elements of Compassionate Care

Principles of compassionate care

Session four respectful care

What kind of care is called respectful care?

Every One Deserves to be

The action to respect

• Avoiding damage e.g. insulting, injuring

People do not vary on dig-

Characteristics of CRC health

Characteristics of CRC in health

The Benefits of CRC

• Patients will be less anxious

The Benefits of CRC…

The Benefits of CRC…

The Benefits of CRC…

The Benefits of CRC…

• ሆስፒታል ምግብ አከፋፋዩችንና እባካችሁን

ለድንገተኛ ክፍል ሠራተኞች በጥሩ ሁኔታ አስተናግደውኛል

ካርድ ክፍል ሠራተኞች እባካችሁ ለራሳችሁ

• ICU ክፍል ሙያተኞች በሙሉ ለሥራውና

• ላካርድ ክፍል ሠራተኞች በቅድሚያ ስለሆስፒታሉ

ለአጥንት ክፍል ይገርማል በእናንተ በኩል ያየሁት አቀባበል

Thank you !!!

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