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    Types of Guest Request

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    Demie Anne Alviz Bergante
    Mr. Boogie wants help choosing a movie for his anniversary with his wife during their first visit to the city. The document recommends that he contact the hotel's concierge desk, which can book movie tickets for him. It describes how guest requests at hotels are typically forwarded to the relevant department, such as housekeeping, food and beverage, or banquet/convention depending on the nature of the request.

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    Types of Guest Request

    Uploaded by

    Demie Anne Alviz Bergante
    147 views18 pages
    Mr. Boogie wants help choosing a movie for his anniversary with his wife during their first visit to the city. The document recommends that he contact the hotel's concierge desk, which can book movie tickets for him. It describes how guest requests at hotels are typically forwarded to the relevant department, such as housekeeping, food and beverage, or banquet/convention depending on the nature of the request.

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    TYPES OF GUEST REQUEST.pptx

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    Mr. Boogie wants help choosing a movie for his anniversary with his wife during their first visit to the city. The document recommends that he contact the hotel's concierge desk, which can book movie tickets for him. It describes how guest requests at hotels are typically forwarded to the relevant department, such as housekeeping, food and beverage, or banquet/convention depending on the nature of the request.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    147 views18 pages

    Types of Guest Request

    Uploaded by

    Demie Anne Alviz Bergante
    Mr. Boogie wants help choosing a movie for his anniversary with his wife during their first visit to the city. The document recommends that he contact the hotel's concierge desk, which can book movie tickets for him. It describes how guest requests at hotels are typically forwarded to the relevant department, such as housekeeping, food and beverage, or banquet/convention depending on the nature of the request.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    TYPES OF GUEST

    REQUEST
    Mr. BOOGIE who has been staying at the hotel
    wants to take his wife for a movie for their
    anniversary. This is his first visit to the city and he
    is unaware of which movies are being shown in
    the city. Who should he ask for assistance?
     Most of the times the guests contact the Front Office or the other
    departments of the hotel like the House keeping department, or
    the Food and Beverage department for any assistance that they
    would require during their stay. All Guest requests then get
    forwarded to the concerned department who do the needful. In
    the above scenario a quick call to the Concierge desk of the Front
    Office will enable Mr. BOOGIE to book his tickets.
    TYPES OF
    REQUEST
    AND
    QUERIES
     Requests for additional amenities or
    On receiving such replenishment of amenities like bath
    requests the front desk linen, soap, shampoo, shaving kits etc
    makes a note of the
    same and forwards the are forwarded to the
    request to the concerned
    department. house keeping department along with
    the guest name and room number.
     Requests that are pertaining to the restaurants and the room
    service are directed to the ___?______
    Food and Beverage department along with the guest details
    for them to be able to do the needful.
    Any guest who requires assistance in organizing a
    function would be directed to the
    ________________?
     Banquet department or the Convention
    department.
    Guest Requests
    which are handled
    by the Front
    Office:
     The requests from guests may be to front office or other
    departments. In order to make the guest stay comfortable and
    enjoyable, all requests that are made by the guest should be
    handled to his satisfaction. This not only makes the guests’ stay
    pleasant, but also ensures that the guest comes back to stay with
    you at the hotel again (repeat business).
    Types and uses of
    different hotel forms
     Instant Book listings don't require approval from
    the host before they can be booked. Instead,
    guests can just choose their travel dates, book,
    and discuss check-in plans with the host.
    Instant  For hosts
    booking  If you have Instant Book on, it will apply to all
    available dates on your calendar. Guests who
    meet your requirements will be able to
    automatically book your space.
     The benefits of Instant Book include:
     Convenience: Book guests without having to respond to each request.
     More guest interest: Guests can use filters to search for listings that can be booked
    instantly. Instant Book listings are more popular with guests since they’re able to
    more easily plan their trip.
     Search placement: Instant Book positively affects your response rate for your listing,
    which can improve your listing’s placement in search results.
     Superhost Status: Instant book can also help you reach Superhost status, which
    requires that you maintain a 90% response rate

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