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    Chatbot For Business Organization

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    Vaishnavi S
    The document discusses building a chatbot for a business organization. It begins with an introduction to chatbots, explaining how they can help businesses grow by engaging customers. It then provides details on how to build a chatbot, including choosing a purpose and approach. Successful cases of chatbots at companies like Domino's and Micromax are presented. The pros and cons of chatbots for organizations are listed. The document concludes that chatbots are a smart investment for businesses and indispensable for their success.

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    Chatbot For Business Organization

    Uploaded by

    Vaishnavi S
    437 views9 pages
    The document discusses building a chatbot for a business organization. It begins with an introduction to chatbots, explaining how they can help businesses grow by engaging customers. It then provides details on how to build a chatbot, including choosing a purpose and approach. Successful cases of chatbots at companies like Domino's and Micromax are presented. The pros and cons of chatbots for organizations are listed. The document concludes that chatbots are a smart investment for businesses and indispensable for their success.

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    The document discusses building a chatbot for a business organization. It begins with an introduction to chatbots, explaining how they can help businesses grow by engaging customers. It then provides details on how to build a chatbot, including choosing a purpose and approach. Successful cases of chatbots at companies like Domino's and Micromax are presented. The pros and cons of chatbots for organizations are listed. The document concludes that chatbots are a smart investment for businesses and indispensable for their success.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    437 views9 pages

    Chatbot For Business Organization

    Uploaded by

    Vaishnavi S
    The document discusses building a chatbot for a business organization. It begins with an introduction to chatbots, explaining how they can help businesses grow by engaging customers. It then provides details on how to build a chatbot, including choosing a purpose and approach. Successful cases of chatbots at companies like Domino's and Micromax are presented. The pros and cons of chatbots for organizations are listed. The document concludes that chatbots are a smart investment for businesses and indispensable for their success.

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    Chatbot for Business Organization

    ROHITH UNDER THE GUIDANCE OF

    4MT19IS036 MR.RAJESH N KAMATH


    DEPT OF ISE ASSOCIATE PROFESSOR
    DEPT OF ISE
    MITE,MOODBIDRI
    CONTENTS

     ABSTRACT
     INTRODUCTION TO CHATBOT
     HOW TO BUILD CHATBOT
     SUCCESSFUL CASES OF SOME REOWNED ORGANIZATIONS
     CONCLUSION
    ABSTRACT

     Chatbots are the substitute for business automation.


     They have evolved in recent times in almost every aspect of business
    organizations including sales, service, operations, Customer Relationship
    Management(CRM), marketing, Human Resource Management etc.
     However, there are many questions organizations are puzzled with; How to use
    them? What are the pros and cons of chatbots? are they really useful? what are the
    technological implications?
    INTRODUCTION
     E-commerce with chatbots can help businesses to grow rapidly.
     Chatbots have larger engagement capacity which is unique because they can
    engage customers by learning from interaction, allowing it to send relevant
    information regarding various brands, products, and services.
     A human being can engage customers by catching their attention by talk,
    expressions, and observation. However, it can only engage for some time.
    Chatbots can gather analyze customer‟s feedback and data.
     They gather all required information by introducing questions in conversation
    naturally. 
    HOW TO BUILD A CHATBOT

     The first step is chatbot development.


     Building a chatbot can be challenging, but with a keen eye for details, you can build
    a chatbot that offers great value.
     The plan to build a chatbot must also ascertain the purpose of building the bot,
    knowing what problem the bot is going to solve.
     Chatbots can be built in two ways – rule-based approach resulting in hard coding or
    machine learning that necessitates streaming data for the system to learn on its own.
     There are the basic chatbots and then there are chatbots with AI brains. With
    customers wanting to converse with chatbots that understand natural language,
    enthusiasts are making every attempt to create a bot that is rich in AI – Enthusiasts
    can now take advantage of sources like Api.ai to build chatbots with AI brains. 
    SUCCESSFUL CASES OF SOME
    REOWNED ORGANIZATIONS
     A Number of companies use chatbots for their companies. Here are some success
    stories of the giant companies.
    1) Domino‟s:
     Domino‟s is well known for pizzas. It makes ordering pizzas easy. Domino‟s
    chatbot is integrated with Alexa Echo so that one can now place your orders straight
    from Alexa Echo!
    2) Micromax:
     AISHA is the name of chatbot of Micromax. This voice assistant by Micromax is
    the Indian version of Siri. It can perform tasks like initiating a google search, giving
    movie reviews, make calls, read the news, view stalk market details and much more.
    Artificial Intelligence Speech Handset Assistant is all about AI in its backend that
    makes
    PROS AND CONS OF CHATBOTS

    PROS :
     Faster Customer Service .
     Increased Customer Satisfaction.
      Lower Labor Costs.
    CONS:
     Limited Responses for Customers.
     Complex Chatbots Could Cost More.
     Customers Could Become Frustrated.
    CONCLUSON

     Chatbots really have useful applications, they can open up a new channel to
    communicate with customers, and in long-term, they can save hugely on human
    capital.
     If you‟re not paying someone to sit at a computer and respond to customer
    service inquiries by phone, email, or chat, it stands to reason that chatbots would
    be a smart investment.
     So any business organization can have chatbots for their business without any
    hesitation as discussed.
     It has been proved that chatbots do not have cons rather they are indispensable in
    the present business scenarios for their success.
    THANK YOU

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