Collaborative Technology used in Infosys

Presented By: GAURAV MANI DIWAKAR

Introduction to Infosys
Infosys Technologies Ltd. was started in 1981. Today, it is a global leader in the "next generation" of IT and consulting. Infosys defines, designs and delivers technology-enabled business solutions that help Global companies win in a Flat World. Infosys serves the client globally and is one of the pioneers in strategic offshore outsourcing of software services

Milestones

In 1987 Infosys got its first foreign client. In 1993, Infosys became a public limited company and received ISO 9001/TickIT certification. In 1999, Infosys crossed $100 Million and was listed on NASDAQ. In 2006, Infosys completed 25 years of its existence and its revenues crossed $ 2 billion. Today Infosys has more than 50,000 employees and has presence in more than 20 countries across the world. Its corporate headquartersis in Bangalore.

Collaborative Tools used in Infosys: 1. Intranet Sparsh 2. SAP R3 3.Share Point 4. IBM Lotus

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Infosys Intranet SPARSH

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Main Features: 1. Sparsh supports over 69K employees across 18 countries it operates in 2. It has today become the primary channel for news and official information 3. It has opened up avenues for networking for Infosys employees 4. It allow every single member of Infosys to be connected at all the time 5. It serves as an internal social network 6. Members can exchange idea by Email, Bulletin board. 7. New avenues for publishing and networking

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Employee Resource Planning(ERP) SAP-R3

It is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes such as order fulfilment or billing.

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ERP- Benefits
Eliminates the duplication, discontinuity and redundancy in data Increases the return on investment made on IT implementations Delivers quality information designed for the Enterprise as a whole Faster and cheaper Delivers quality information to produce a quality enterprise Satisfying Partners/Customers Reducing required manpower

ERP
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SAP R3Modules

SD Sales and Distribution MM Materials Management PP Production Planning

FI Financial Accounting

SD MM PP

FI CO AM

CO Controlling AM Asset Management

QM
QM Quality Management PM Plant Maintenance WM Warehouse Management

SAP R/3
PM WM PS WF

HR
HR Human Resources WF Workflow PS Project System

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SAP R/3 Application Modules

Financial accounting (FI) Controlling (CO) Asset management (AM) Materials management (MM) Sales and Distribution (SD) Production Planning (PP) Quality management (QM) Plant maintenance (PM) & Customer Service (CS) Project system (PS) Human resources (HR) Workflow (WF)

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CRM Holistic view

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Share Point Server

Central location for employee to store and share project related information. Browser-based collaboration and document management platform from Microsoft Helps better collaboration Easier for people to work together People can setup websites to share information with others, manage documents from start to finish and publish reports to help everyone make better decisions. Set up a centralized, password protected space for document sharing. Documents can be stored, downloaded and edited, then uploaded for continued sharing. Improve an organisation's effectiveness by streamlining the management of access to data. Can be configured to run Intranet, Extranet and Internet sites.

Sharepoint capabilities
1. Sites sharing documents manage projects publish information to customers 2. Insights access to information in databases make good decisions 3. Communities a single platform share ideas and work together 4. Content makes content management easy 5. Search cuts through the clutter

Duet Enterprise
Infosys provides consulting, development, engineering, IT services, and outsourcing from more than 75 locations Infosys needed to ensure adoption of its SAP Customer Relationship Management (CRM) software to enhance sales force efficiency and sharpen business insights Also Share Point provided a Central location for employee to store and share project related information thus improving the effectiveness.

Deployed a framework to unify collaboration, productivity, and business data. Duet Enterprise for Microsoft SharePoint and SAP Applications Improved productivity and decision making Duet Enterprise offered the right set of capabilities to extract data from SAP and enable users to work with it in SharePoint

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LOTUS NOTES
Lotus Notes is a multi-user client-server cross- platform application runtime environment. It provides a broad range of integrated functionality including email, calendaring, instant messaging, discussions/forums. Lotus Notes has no single direct competitor which offers a similar wide range of features. Applications for Lotus Notes are developed in a variety of development languages including a Visual Basic like language called LotusScript and Java.

Lotus notes and sametime

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Quick scan of the mails in horizontal and vertical panes

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See a daily, weekly, and monthly view of your calendar. Elect to display confirmed, as well as rescheduled and unprocessed meeting invitations.

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It enables groups of people to collaborate, even when they are geographically dispersed or are disconnected from the corporate network. A more complete definition is computer-based systems that support groups of people engaged in a common task or goal and which provide an interface to a shared environment.

Lotus Sametime

Lotus Sametime is a clientserver application that provides real-time, unified communications and collaboration for enterprises. It is a clientserver application that includes the Lotus Sametime Connect client for end-users and the Lotus Sametime server for control and administration.

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Lotus Sametime Standard provides additional functionality to Lotus Sametime Entry, including:
rich presence including location awareness rich-media chat, including point-to-point Voice-over-IP (VoIP) and video chat, timestamps, emoticons, and chat histories group and multi-way chat web conferencing contact business cards

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Lotus Sametime Advanced provides additional real-time community collaboration and social networking functionality to Lotus Sametime Standard, including: persistent chat rooms instant screen sharing geographic location services

Master find

Interpreter

Multiple chat invitation:

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iTransform
Delivers an end-to-end offering for managing the transitions to the 5010 version of the HIPAA standard transactions and ICD-10 coding systems. Process

High-level assessment Code assessment Remediation strategy Process and code remediation Implementation

mConnect
It enables a large enterprises intranet application to global users that requires real-time access to information in a convenient manner. Features Can view access information of customers and view details Secure Additional Value Benefits More informed decisions and improve d productivity for the highly mobile and geographically dispersed workforce.

iEngage
iEngage is digital Consumer Platform that helps engage with consumer across the marketing-sales-service lifecycle. Delivered in enterprise SaaS Model. Organisations that are in early stages of social media adoption can experience the full capability of Infosys iEngage in a cloud setup for 90 days.

Talent Edge
A comprehensive talent management platform that deepens employee engagement. It addresses entire HR lifecycle, helping companies streamline their HR processes and reduce operational costs. It allows employees to access HR functionalities "on-the-go" through mobile and smart devices thereby enabling an always-connected workforce.

UNIFIED COMMUNICATIONS

INFOSYS UC OFFERINGS

INFOSYS UC OFFERINGS

Infosys Unified Communications and Collaboration (UC) enables seamless communication between employees, customers and suppliers. Their solution combines presence and availability with email, voice, chat, video, web ,instant messaging and streamlines business processes.

UC helps companies address challenges

Providing an enhanced customer experience by leveraging existing technologies Making instant contact with key personnel, avoiding phone tags and real-time decision making and intervention Enabling collaboration within a global workforce Ensuring tracking of key personnel Converging disparate modes of communication Reducing delays due to human intervention Greening of business processes Transforming business processes to improve efficiency

Benefits:
Real-time Immersive Audio/Visual Communication - IP Phones, PDAs, Desktops and Tele presence. Concept of Presence - Reach out to the right person at the right time over the right device with the right information. Rich Collaboration - Audio/Video/Web conferencing Integrated Synchronous and Asynchronous Communication Capabilities on a unified platform - Instant Messaging, Unified Messaging, traditional voice capabilities, etc.

Impact of Collaborative Technology

Collaborative technology is the heart of every business. The impact is visible through reduced cost, improvement in ideas and improved company performance in general. Infosys has seen an improvement in the following area using Collaborative technologies. 1.Customer satisfaction 2.Productivity 3.Service quality 4.Product development 5.R&D 6.Cohesive workforce

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Conclusion
A formal approach to leverage technology and to enable collaboration has become an imperative in the globalized economy. This approach must be driven with people centric view to ensure that it simplifies their daily life and adds a collaborative flavour to their way of working rather than change their work style dramatically.

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Any Questions..

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Thank You!