Session 5-)

Session 5
Nguyễn Quý Dương

Lê Văn Dũng
Nguyễn Hoàng Thanh
Tùng
PENALTY
HÃY CHỌN CÁC QUẢ BÓNG
_________ may be needed to trigger purchase .
A.Promotion B.Promotional
C.Promote D.Promoted
Trượt!
Siuuu
I ________ that they will arrive on time.
A.expectation B.looking forward
C.expect D.look forward

Trượt!
Siuuu
These feuds often always ________ money.
A.concern B.concerns
C.concerned D.concerning
Trượt!
Siuuu
The Fashion show last year attracted nearly 2000
_________ and it was a huge hit in the fashion industry.
A.attended B.attentions
C.attendance D.attendees
Trượt!
Siuuu
When she was a child, Lucy had felt ________ by her
father.
A.agreed B.rejected
C.accepted D.admitted
Trượt!
Siuuu
What would you like ___ order?
A.in B.to
C.at D.on
Trượt!
Siuuu
I just missed my flight and need to _________ it.
A.completed B.rescheduling
C.reschedule D.complete
Trượt!
Siuuu
The results of the new research would seem to conflict
________ existing theories.
A.of B.on
C.in D.with
Trượt!
Siuuu
I’m _______ to drive their car by my father.
A.allowed B.allow
C.allows D.allowance
Trượt!
Siuuu
It's an artificial _______ that stimulates the auditory areas
of the brain.
A.device B.devices
C.devicion D.devicing
Trượt!
Siuuu
It will be a time to ______ what is really in our heart.
A.revealed B.revealing
C.reveals D.reveal
Trượt!
Siuuu
I want you to _______ to me on progress every Friday.
A.report B.request
C.reported D.requested
Trượt!
Siuuu
Don't forget to ______ the board meeting on Monday.
A.cancelling B.cancellation
C.cancel D.cancellous
Trượt!
Siuuu
This is a complicated job that requires someone who is a
good _______.
A.organization B.organizational
C.organizer D.organize
Trượt!
Siuuu
Phonetics (Cambridge
Part of
dict.)
English speech Structures Vietnamese
Check-up 1+2+3+4/
p.64+65+66+67
promotion n prəˈməʊʃn sự thăng chức
to order a product v đặt hàng
to allow v əˈlaʊ cho phép
to be allowed
to V được cho phép …
to reveal v rɪˈviːl công bố
mong chờ/cho
to expect v ɪkˈspekt rằng
to expect sb.
to V
ˌriːˈʃedjuːl/ ˌriːˈskedʒuːl
to reschedule v
device n dɪˈvaɪs thiết bị/dụng cụ
Step-by-step Practice Test/p.68

concern v kənˈsɜːn quan tâm/lo lắng
to be
concerned about
lo lắng về …
to report v rɪˈpɔːt báo cáo
to cancel v ˈkænsl hủy bỏ
kənˈvenʃn ˈsentə® trung tâm hội nghị
convention center n
attendee n əˌtenˈdiː người tham dự
organizer n ˈɔːɡənaɪzə(r) nhà tổ chức
ˈkɒnflɪkt/ ˈkɑːnflɪkt xubg đột/mâu thuẫn
to conflict v
to conflict with
…
to reject v rɪˈdʒekt từ chối
Short Conversations
You will listen to 13 conversations in Part 3 of the TOEIC® test. The
conversations cover a wide range of topics. These include business-
related topics such as meetings, contracts, marketing, and sales; topics
related to products and services, (like orders, payments, shipping, and
refunds; travel-related topics, including schedules, reservations, and
Listening cancellations; and topics related to daily life, such as healthcare,
Comprehension entertainment, and socializing.
Each conversation is followed by 3 comprehension questions. The
questions are divided into four types: questions about the main idea,
questions about details, questions about the speaker’s intended
meaning, and questions about graphics.
Unit 1: Main Question Types
1 Main idea question
2 Detail question
3 Intended meaning questions
4 Questions about graphics
5 Step-by-Step Practice Test
This type of question requires you to show that you have a good
general understanding of the conversation you hear. The questions
ask about the topic, the purpose, the speakers, or the location.
For example:
• What are the speakers mainly discussing?
• What are the speakers talking about?
• What is the purpose of the man’s call?
• What are the speakers planning to do?
• Who most likely is the man?
• Where is the conversation probably taking place?
• Where do the speakers most likely work?
This type
chung
of question requires you to show that you have a good
general understanding of the conversation you hear. The questions
ask about the topic, the purpose, the speakers, or the location.
For example:
• What are the speakers mainly discussing?
• What are the speakers talking about?
• What is the purpose of the man’s call?
• What are the speakers planning to do?
• Who most likely is the man?
• Where is the conversation probably taking place?
• Where do the speakers most likely work?
The topic or purpose is often mentioned at the beginning of the
conversation. Listen carefully to the first words spoken. Also,
focus on the content words (nouns, verbs, adjectives, and
adverbs) to identify the main idea.
nhận định
Checkup 1 Listen to the conversation and answer the questions.
1. What are the speakers talking about?
(A) A job offer
(B) The man’s recent promotion
(C) The man’s work performance
(D) A school examination
2. Where is the conversation taking place?
(A) In the office
(B) At a store
(C) At a bus stop
(D) In a meeting room
2 Detail question
To answer this type of question, you need to understand specific
points in each conversation. Detail questions usually start with a
Wh- word: who, what, which, where, when, why, or how. They
ask about dates and times, people and places, problems and
suggestions, reasons and causes, intentions and feelings, etc. for
example,
• What did the man do on Sunday?
• How long will it take the man to finish the project?
• Why does the woman have to stay late at the office tonight?
• What is the woman concerned about?
• What job requirement do the speakers discuss?
2 Detail question
To answer this type of question, you need to understand specific
points in each conversation. Detail questions usually start with a
Wh- word: who, what, which, where, when, why, or how. They
ask about dates and times, people and places, problems and
suggestions, reasons and causes, intentions and feelings, etc. for
example,
• What did the man do on Sunday?
• How long will it take the man to finish the project?
• Why does the woman have to stay late at the office tonight?
• What is the woman concerned about? lo lắng
• What job requirement do the speakers discuss?
yêu cầu
2 Detail question
phân biệt những người nói
To answer detail questions, be sure to distinguish the speakers
from one another as you listen, and remember who says what.
Also, listen for names, titles, numbers, times, days, and dates. Let
your listening be guided by the questions. For example, if there is a
when question, listen carefully for a day, date, or time. For
questions about how the speakers feel, listen for words that
cảm xúc thái độ
express an emotion or attitude (for example, annoying, wonderful,
etc.). To answer questions about what will happen next, pay
attention to the end of the conversation.
2 Detail question
1. When does the promotion end?
(A) On Wednesday
(B) On Thursday
(C) On Sunday
(D) Next Monday
2. Why is the women making this call?
(A) To get help
(B) To order a product
(C) To ask for an address
(D) To introduce a promotion
This type of question requires you to look at a specific part of the
conversation and interpret what the speaker means when saying a
certain sentence or phrase. These questions ask you to recognize the
implied meaning of a speaker’s words, or the speaker’s intention in
saying them. For example:
• Why does the woman say, “I can’t believe it”?
• Why does the man say, “Almost. You need to tie it all together”?
• What does the woman imply when she says, “OK, moving on”?
• What does the man mean when he says, “I don’t see why not”?
This type of question requires you to look at a specific part of the
dịch
conversation and interpret what the speaker means whennhìn saying
nhận
a
certain sentence or phrase. These questions ask you to recognize the
implied meaning of a speaker’s words, or the speaker’s intention in
saying them. For example:
• Why does the woman say, “I can’t believe it”?
• Why does the man say, “Almost. You need to tie it all together”?
bao hàm, ngụ ý
• What does the woman imply when she says, “OK, moving on”?
• What does the man mean when he says, “I don’t see why not”?
When you see this type of question, listen carefully for the words quoted in
the question. Take note of the context in which they occur (the lines spoken
before and after). Also, consider the possible non-literal meaning of the
words. For example, “I can’t believe it!” often means “That’s
amazing/shocking.”
trích dẫn
When you see this type of question, listen carefully for the words quoted in
xảy ra
the question. Take note of the context in which they occur (the lines spoken
cân nhắc
before and after). Also, consider the possible non-literal meaning of the
words. For example, “I can’t believe it!” often means “That’s
amazing/shocking.”
3 Intended Meaning Questions
1. What does the man mean when he says, “It’s hard to say”?
(A) He is not allowed to reveal that information.
(B) He expects the woman to wait a long time.
(C) He feels bad for the woman.
(D) He does not know the answer.
2. What does the woman imply when she says, “Well, the thing is I have
another appointment in twenty minutes”?
(A) She does not have time to wait.
(B) She wants to reschedule for later today.
(C) She will come back in twenty minutes.
(D) She is already late for another meeting.
4 Questions About Graphics
Some conversations will be accompanied by a table, chart, schedule,
or other graphic with information related to the conversation. For
one of the questions, you will have to connect information from the
conversation with information in the graphic in order to choose the
correct answer.
• Look at the graphic. Who will be the first presenter?
• Look at the graphic. Which type of ticket will the man need?
When you see this type of question, quickly skim the graphic and
note the kind of information it contains. For example, if there is a
table showing temperatures, you will listen for numbers and the word
degrees.
Some conversations will be accompanied by a table, chart, schedule,
or other graphic with information related to the conversation. For
one of the questions, you will have to connect information from the
conversation with information in the graphic in order to choose the
correct answer. người thuyết trình
• Look at the graphic. Who will be the first presenter?
• Look at the graphic. Which type of ticket will the man need?
Đọc lướt đồ họa
When you see this type of question, quickly skim the graphic and
loại thông tin chứa
note the kind of information it contains. For example, if there is a
table showing temperatures, you will listen for numbers and the word
Nhiệt độ
degrees.
1. Look at the graphic. Which device should

the man order?
(A) The desktop
(B) The notebook
(C) The tablet
(D) The mini-tablet
Step A Listen to the conversations and choose the best answer
to each question.
Questions 1 and 2 refer to the following conversation.
1. What is the main topic of the conversation?
(A) An order of calendars
(B) A colleague’s welcome party
2. How many copies will the woman probably order for next year?
(A) Sixty copies
(B) Seventy copies
Step A Listen to the conversations and choose the best answer
to each question.
3. What is the man concerned about?
(A) He lost his wallet.
(B) He got lost.
4. What does the man want to do?

(A) Report a missing passport
(B) Cancel his credit card
Step B Listen to the conversations and choose the
best answer to each question.
Question 1-3
1. Where most likely are the 2. What symptoms does the 3. What does the woman mean
speakers? woman have? when she says, “I’m happy to pay
(A) At a grocery store (A) Coughing more”?
(B) At a pharmacy (B) Sneezing (A) She wants a larger amount
(C) In an apartment (C) Yawning of medication.
(D) In a hospital room (D) Sweating (B) She gave the man too little
money by mistake.
(C) She will purchase the more
expensive pills.
(D) She wants to buy some
more items.
Step B Listen to the conversations and choose the best answer to each
question.
Question 4-6
4. Who are the speakers?
(A) Employees of a convention center
(B) Guests at a convention center hotel
(C) Attendees at a trade fair
(D) Organizers of a trade fair
5. What is the problem with the woman’s suggested 6. Look at the graphic. What will be the last
date? event before the book fair?
(A) It does not allow enough planning time. (A) Fashion Week
(B) It conflicts with another event. (B) Toy Show
(C) It was rejected by the planning committee. (C) Electronics Expo
(D) It is too late in the season. (D) Auto Fair
Checkup 1 Listen again and fill in the blanks.
1. What are the speakers talking about? M: My presentation (1) went very badly. I don’t
____________
__________________________________________
(A) A job offer promoted (2) this time.
think I will get __________
____________________________________
(B) The man’s recent promotion
(C) The man’s work performance W: Don’t worry. You did a good job.
(D) A school examination M: No, I don’t think so. Anyway, ______________
how often does
bus
2. Where is the conversation taking place? the ________ (3) to City Hall run? I’ve been
______________________________
(A) In the office waiting (4) for more than ten minutes.
_________
(B) At a store W: Oh, look. Here it comes. Let’s talk more about it
(C) At a bus stop
(D) In a meeting room meeting (5) tomorrow.
at the _________
2 Detail question
1. When does the promotion end? W: Hello. This is Amy from Chicago Office Depot. We have a
_________
(A) On Wednesday promotion (1) in progress until the end of this week.
___________
(B) On Thursday __________________________________________________
Printing (2) paper is $10 per box, and ink cartridges
___________
(C) On Sunday
(D) Next Monday regular (3) price.
are thirty percent off the __________
M: That sounds good. Actually, I need to buy a new color ink
2.Why is the woman making this call?
cartridge for my laser printer. How much is that with the
(A) To get help
discount
___________(4)?
(B) To order a product
(C) To ask for an address W: The regular price is $100. With the thirty-percent
(D) To introduce a promotion discount, they’re just $70.
order
M: OK, then I’d like to __________ (5) two ink cartridges.
3 Intended Meaning Questions
1. What does the man mean when he says, “It’s hard W: Hi, I’m here to see the __________
sales (1)
to say”? Bộc lộ manager, Mike Colbert.
(A) He is not allowed to reveal that information.
mong đợi client
(B) He expects the woman to wait a long time. M: Oh, I’m sorry. Mike is with a ___________ (2)
(C) He feels bad for the woman. Bị làm phiền
right now. He asked not to be disturbed.
(D) He does not know the answer.
W: Hmm. Do you know when he’ll be finished?
2.What does the woman imply when she says, “Well, M: It’s hard to say. Why don’t you have a
the thing is I have another appointment in twenty _____________
cuộc hẹn seat
__________ (3)?
minutes”?
(A) She does not have time to wait. W: Well, the thing is I have another ___________
___________________________
(B) She wants to reschedule for later today. appointment
(4) in twenty minutes. I’ll give him a call later.
______________________________________
(C) She will come back in twenty minutes.
(D) She is already late for another meeting. _____________
M: I heard you need me to order a new work _________
computer
(1) for you. Did you want a desktop, laptop, or
tablet?
W: I’ve got a good desktop. _________________
I need something for
khả thi tốt nhất là
traveling
_________ (2) – as light as possible, preferably.
_______________________________________
display (3) size that
M: I see. What’s the minimum __________
W: you need?
1. Look at the graphic. Which device should Well, although I want something light, I don’t want a
the man order? thiết bị
screen (4). Nothing
M: really small _________ less than ten
__________________
(A) The desktop
(B) The notebook inches, I think. Cuốn sách nhỏ
____________
(C) The tablet Máy tính bảng brochure (5) and put in the order.
OK. I’ll check the _________
(D) The mini-tablet
Step A Listen again and fill in the blanks.
1. What is the main topic of the submit
W: John, are you busy? I’m about to _________
______________________
conversation? (1) an order for next year’s calendars. Our
_________________________________
(A) An order of calendars
last order was for sixty copies. Should we
(B) A colleague’s welcome party
amount (2) again?
get the same __________
2. How many copies will the woman employees (3) have
M: Well, a couple of new __________
probably order for next year? joined the company since then. Also, I think
(A) Sixty copies colleagues (4) didn’t get a calendar
a few _________
(B) Seventy copies
last time. What increasing (5) the
about __________
_____________________________
order to seventy copies?
_______________________
Step A Listen again and fill in the blanks.
lo lắng
3. What is the man concerned about? wallet (1) today, and I’m
M: I ____________________________
lost my __________
(A) He lost his wallet. hoping you can help. When I was heading to
(B) He got lost. rơi
fallen (2) out of my
work, it must have _________
túi của tôi
pocket. My credit card was inside, so I’d like
________________________________
4. What does the man want to do? cancel (3) it as soon as possible.
to _________
____________________________________
(A) Report a missing passport
process (4) the
W: Certainly, I can __________
(B) Cancel his credit card
chắc chắn
cancellation right away. Can you tell me your
identification (5)
name? Do you have any ____________
with you? nhận biết
Step B Listen to the conversations and choose the best answer
to each question.
Questions 1 - 3 refer to the following conversation.
1. Where most likely are the speakers? W: Excuse me, I’m looking for some medication
(A) At a grocery store dị ứng
for my allergies. Every morning ____________
I wake up and
(B) At a pharmacy Hắt hơi
(C) In an apartment sneeze over and over again. It’s becoming a
_______________________
(D) In a hospital room real problem.
2. What symptoms does the woman have? M: OK, let me see. We have two options here.
(A) Coughing These tablets are cheaper, but they might
(B) Sneezing make you feel sleepy during the day. This
(C) Yawning
(D) Sweating other box is more expensive, but there are no
3. What does the woman mean when she says, “I’m side effects. Không có tác dụng phụ
happy to pay more”? W: I’m happy to pay more. When should I take
___________________
(A) She wants a larger amount of medication. them?
(B) She gave the man too little money by
M: Take a tablet in the evenings before going to
mistake. mua thuốc
(C) She will purchase the more expensive pills. bed. Let’s head over to
(D) She wants to buy some more items. the counter, and I can process your payment.
quầy
Step B Listen to the conversations and choose the best
answer to each question.
Questions 4 - 6 refer to the following conversation.
4. Who are the speakers? trung tâm hội nghị W: Derek, has the planning committee picked a
(A) Employees of a convention center một địa điểm
(B) Guests at a convention center hotel khách venue for the book fair next spring?
(C) Attendees at a trade fair hội chợ thương mại
M: Yes, everyone agreed on the Chicago
(D) Organizers of a trade fair hoàn thiện
Convention Center. I wanted to consult with
5. What is the problem with the woman’s suggested date? Tham khảo ý kiến
(A) It does not allow enough planning time. you before finalizing the dates, though.
(B) It conflicts with another event. Xung đột W: Is the first week of May available? That
(C) It was rejected by the planning committee. có sẵn
(D) It is too late in the season. Ủy ban would be perfect.
M: Their schedule says there’s a huge food fair
___________________________________
6. Look at the graphic. What will be the last event
before the book fair? that week. Should we try
_________
(A) Fashion Week đôi khi
for sometime in April?
(B) Toy Show
(C) Electronics Expo W: Actually, later is better. We need all the
sự chuẩn bị
(D) Auto Fair preparation time we can get.
M: OK, there’s an opening in mid-May. I’ll book
____________________________
it for that week.
B. Choose the correct option to complete each sentence.
1. _____ can get a brochure on the second floor.

A. To participate C. Participants
B. Participate D. Participating
2. _____ in computer courses has increased for the past few years.
A. To enroll C. Enrolls
B. Enrollment D. Enrolled
brochure: tờ gấp

on the second floor: trên tầng hai
enroll: ghi vào, đăng kí
for the past few year: trong vài năm qua
1. An early ________ is required, especially in this kind of situation.

A. decide C. to decide
B. decision D. decided
2. We are looking for someone with two years of _______ in the
marketing field.
A. experiencing C. experience
B. to experience D. experienced
early: sớm
be required: cần thiết
experience: kinh nghiệm
field: lĩnh vực
A. Choose the correct noun in brackets for each sentence.
1. The book provides general (information /

informations) on health.
2. Your country should sign (agreement / an agreement).
3. My boss is always late for (meeting / meetings).
4. You cannot carry a lot of (luggages / luggage).
1. You need to wear protective ______ at the construction site.

A. cloth C. clothings
B. clothe D. clothing
2. The research shows that this ______ can cause big noise
problems.
A. some machineries C. machinery
B. machineries D. a machinery
A. Fill each gap with some or any.
1. Some
_____ companies make a lot of profits in this economic situation.
2. The management doesn’t want to fire _____
any employees next year.
3. Do you have ________ concerns about your new job?
4. Our office needsany
_____ equipment before we start a new project.
5. some
You should not touch _______ furniture in this lobby.
6. any mistakes in the final report.
Mr. Norris found ________
some
make profits: sinh lợi nhuận touch: chạm vào
management: sự quản lý, giám đốc furniture: nội thất
fire: sa thải mistake: sai sót, sai lầm
concern: lo ngại concern: lo ngại
equipment: trang bị final report: báo cáo tổng kết
B. Look at the hints printed in bold and choose the correct option to
complete each sentence.
1. The trainees didn’t have _____ questions about the new system.
A. theirs C. some
B. any D. a
2. The engineers reported that ______ machinery has critical

problems.
A. they C. any
B. some D. a
trainee: thực tập sinh

machinery: máy móc
critical: nghiêm trọng
Common Vocabulary
in the TOEIC Test.
Nouns
A. Match the verbs in the left column with their corresponding
phrases in the right column.
1. account a. speaker 1–d

2. customer b. schedule 2–g
3. a reliable c. rates 3–e
4. safety d. information 4–h
5. a production e. analysis 5–b
6. interest f. technician 6–c
7. a computer g. satisfaction 7–f
8. a keynote h. measures 8-a
B. Fill the gaps with the verbs in the box to form correct
collocations.
appointment organization renovations contract
1. appointment
make a(n) _____________
2. close for ______________
renovations
3. sign a(n) ______________
contract
4. organization
establish a(n) _______________
convenience agreement transportation consultant
5. convenience
at your ____________
6. transportation
public _____________
7. agreement
reach a(n) _____________
8. work as a(n) _____________
consultant
Grammar Step UP!
Things You Should Know about Nouns
1. Nouns which are usually in the plural form
Nouns referring to things that are made from two parts are
always used in the plural form and followed by plural verbs.
glasses pants scissors jeans
2. Confusing nouns with an -s ending
Nouns referring to a subject or knowledge area end in -s, but
they are actually singular nouns and followed by singular
verbs.
economics mathematics linguistics news
Grammar Step UP!
Things You Should Know about Nouns
3. Nouns having the same singular and plural forms
The following nouns remain the same In both singular and
plural forms.
a means – a lot of means
a species — many species
a series – three series
4. The meanings of some nouns change depending on their
singular or plural form.
Countable noun Uncountable nouns
a room enough room
many times time
a fire fire
Grammar Step UP!
Let’s check!
Choose the correct option in brackets for each sentence.
1. Mathematics (is / are) useful for my job.

2. I need to buy a pair of (glass / glasses).
3. English is one of the (means / mean) of communication.
4. There (aren’t / isn’t) enough room here.
5. We discussed the matter three (time / times).
Listening
Part 3 – Short
Conversations
Part 3 of the TOEIC test consists of thirty questions numbered
from 41 to 70. You will hear some short conversations between
two people. You then read three questions about each
conversation in your test booklet. There are four possible
answer choices for each of the questions. Your job is to choose
the best answer to each of the questions and mark the correct
letter on your answer sheet.
The common topics in this part are concerned with office tasks
and daily life. You should familiarize yourself with these topics
and learn necessary vocabulary in these subject areas.
Before listening, you should preview each set of three
questions about each conversation so that you can predict
what you are going to hear and will be able to choose the best
answer to each question.
While previewing all the questions, you should identify the key
words in each of them together with their corresponding
answer choices.
Chapter 1
Questions with Where and

What
Questions with Where and What
• In Part 3, questions with the question word Where

usually ask about where the conversation takes
place, where the speakers work (office, city, etc.),
where the speakers want to go, etc.
• Questions with the question word What usually ask

about the general subject of the conversation, or
what one or both speakers are doing or are going
to do.
Example : Listen to the conversation and choose the best answer
to each question.
1. Where most likely are the speakers?

(A) At a post office.
(B) At a restaurant.
(C) At a hotel
(D) At a bookstore.
2. What does the man want?

(A) He wants to call a taxi.
(B) He wants a wake-up call.
(C) He does not want to be disturbed.
(D) He wants to change his order.
[Script]
W: (1) Front desk. How can I help you?
M: (1) This is Mr. Park in Room 7104. (2) Can I ask for a wake-up call at 6:30
a.m.?
W: Yes, you can, sir. I will add you to our list.
M: Thank you.
1. Before listening, you should quickly preview the questions to

predict the main ideas.
2. To answer Question 1, you cannot simply listen for the name of
the location, which is seldom provided in the conversation. You
need to listen for vocabulary that is tied to a certain location.
3. The underlined parts marked (1) in the script are the key phrase
and sentence to find out the correct answer to Question 1: the
man is a guest and the woman is a receptionist; certainly, they are
at a hotel. From the sentence Can I ask for a wake-up call at 6:30
a.m.?, you can choose the correct answer to Question 2.
Question Group
Questions with What
Group 1:
Questions about where the conversation takes place
• Where are the speakers?
• Where most likely are the speakers?
• Where is the conversation taking place?
Question Group
Questions with What
Group 2:
Questions about where the speakers work
• Where do the speakers work?

• Where is the man probably working?
• Where (Which department) does the woman most
likely work (in)?
TEST-TAKING STRATEGIES
1. Questions asking about locations are divided into two groups:

where the speakers are and where the speakers work.
2. Even though you cannot hear the whole conversation, you can
choose the correct answers by understanding key vocabulary
concerning locations.
3. You will usually hear daily life locations such as office/office
building, hotel/hotel lobby, airport, train station, museum, art
gallery, hospital/clinic, pharmacy, post office, bank, garage/car
center, parking lot, store/supermarket/grocery
store/department store, bookstore, laundry, restaurant,
construction site, etc.
Question Group
Questions with What
Group 1:
Overview Questions — Questions about the conversation topic
• What are the speakers discussing?
• What is the topic of the conversation?
• What are the speakers doing?
Question Group
Questions with Where
Group 2:
Detail Questions — Questions about specific information given by
the speakers
• What is the problem?

• What does the man worry about?
• What complaint was made about the product?
• What does the man ask for?
• What do they agree to do?
• What is true about the man?
• What does the man want to do?
Question Group
Questions with Where
Group 3:
Inference Questions — Questions about what is going to happen
next
• What will happen next?

• What will the man (probably) do next?
• What are they going to do next?
TEST-TAKING STRATEGIES
1. In most cases, the topic of a conversation is mentioned
in the first sentence.
2. You should pay attention to the conjunctions or
transition signals in the conversation. After conjunctions
like but, in contrast, etc., the ideas of the conversation
may change completely, or after so, therefore, as a
result, etc., you may expect an effect given.
3. The answers to questions about what is going to
happen next are usually found in the second half of the
conversation.
Practice – Question with Where
Listen to each of the conversations and choose the correct answer to
the question. Then, listen again and fill the missing words in the
conversations.
1 2 3 4
4. Where is the man most probably working?

A. At a hotel
B. At a bank
W Hi, I’d like to _______________ from my account.

M All right. Please fill in this __________ slip.
conversations.
1. Where most likely are the speakers?

A. At a restaurant
B. At a hotel
M Hello, ___________?
front desk I’d like to ask for a _____________
wake-up call at 5
o’clock tomorrow morning.
W Yes, we will do that for you. Can you tell me your
________________ please?
room number
conversations.
2. Where does this conversation probably take place?

A. At an airport
B. At a restaurant
W Can you ________

arrange a _______
table for 7 people?
M Sure. Please wait for a couple of minutes.
conversations.
3. Where does this conversation probably take place?

A. At a department store
B. At a fitness center
W Excuse me. I’d like to ______

try this ______.
on Can you tell me
______ a _____________ is?
M where
No problem.fitting
Follow room
me, please.
conversations.
4. Where is the man most probably working?

A. At a hotel
B. At a bank
W Hi, I’d like to _______________

withdraw money from my account.
M All right. Please fill in this __________
withdraw slip.
Practice - Vocabulary
1. I’d like to V
ask for
2. a couple of
3. department store
fitness center
No problem
follow
4. fill in
slip
Practice – Question with What
conversations.
1 2 3 4
4. What will the man probably do next?

A. Go to the Italian restaurant alone
B. Wait until the woman finishes her work
M I’m going to have lunch. Are you coming with me, Rachel?
W Yes, I’d love to, but could you ___________ a few minutes?
I have to _________ this work first.
M ___________. Do you like Italian food? I heard that anew
Italian restaurant recently _________ across the street.
conversations.
1. What is the problem?

A. The man lost his credit card.
B. The man does not have cash.
M I don’t have _______.

cash Can I use a ___________
credit card here?
W No, we do not accept credit cards. There is a _______
cash machine
outside the building.
conversations.
2. What does the woman want?

A. She wants to buy a CD player.
B. She wants to return a CD player.
W I bought this CD player last Saturday, but it _____________.

does not work
Can I get a _________?
M refund
Can you tell me what is ____________ it?
wrong with
conversations.
3. What did the maintenance office do?

A. Changed the passwords
B. Hired a new security guard
M Laura, have you received a new __________?

password
W A new __________? What for?
M password office changed all the ___________ of the
The maintenance
staff members or _________ reasons. passwords
security
conversations.

A. Go to the Italian restaurant alone
B. Wait until the woman finishes her work
M I’m going to have lunch. Are you coming with me, Rachel?
W Yes, I’d love to, but could you ___________ a few minutes?
I have to _________ this work first.wait for
M ___________. finish
Do you like Italian food? I heard that anew
No problem
Italian restaurant recently _________ across the street.
opened
Practice - Vocabulary
1. lost (past tense and past participle of lose)
credit card
accept
outside
2. return
3. maintenance office
password
hire
security guard
receive
What for?
staff member
4. alone
until
I’d love to.
a few
Common Vocabulary in Part 3 - 1
First, listen to the words in the box. Then, listen and fill the missing words
in the gapped statements below.
room suite front desk lobby guest key room service
reservation / booking shuttle bus wake-up call check in (cf. check-in)
check out (cf. checkout) double room single room confirm
Hotel [Check-up 1]
1. Can I make a __________

reservation for a ______________
double room tonight?
2. Is there a _______________
shuttle bus from the airport to the hotel?
3. I’d like to ____________
confirm a reservation for a ______________
single room this
Saturday.
4. Hello, _______________?
front desk I’d like to ask for a _____________
wake-up call at 6
o’clock tomorrow morning.
arrange order serve dessert bill waiter chef seat
nonsmoking section set the table available put down for
Restaurant [Check-up 2]
1. Can you _________
arrange a table for five people?
2. Do you have a table ___________
available for three people at 5 o’clock?
3. I will _________
put you _________________
down for 6 p.m. tomorrow.
withdraw (cf. withdrawal) cash a check transfer
loan application savings account bank account
business account personal account deposit balance
bank statement
Bank [Check-up 3]
1. How much would you like to ______________?
withdraw
deposited into your ______________.
2. The money will be __________ bank account
stamp envelope airmail surface mail express mail
first- class mail standard mail registered mail
recorded mail
Post office [Check-up 4]

1. I’d like to send it by ________________.
registered mail
express mail
2. Can you have this sent by ______________.
doctor patient checkup dental dental appointment
dentist prescription medication painkiller pill
take medicine check one’s temperature
Hospital / Dental Clinic / Pharmacy [Check-up 5]

1. I’d like to make an appointment for a ______________.
check up
prescription please?
2. Will you fill this ____________,
3. Let me check your _____________
temperature first.
ticket return ticket (= round-trip ticket)
single ticket (= one-way ticket) book a plane ticket flight gate
passport aisle seat luggage window seat
Airport [Check-up 6]
1. May I see your _________ ticket
passport and plane _____________, please?
2. Would you prefer a ______________
window seat or an _________________?
aisle seat
3. Your __________
luggage is five kilos over the limit.
employment promote (cf. promotion) sales manager
department position hire fire interview staff meeting
conference workshop be held main office
employee (cf. employer)
Work / Job [Check-up 7]

sales manager is starting this week.
1. I heard the new _______________
being promoted
2. What are your chances of ___________________?
be held
3. It will ______________ at the reception hail of the
______________
main office building.
4. Do you know that the _____________
staff meeting starts at 2 p.m. today?
5. The Accounting ____________
Department is going to __________
hire 5 new
employees
_____________.
Practice with Possible Questions
Listen to each of the conversations and choose the best answer to
each question.
1-2 3-4 5-6 7-8
7. Where does this conversation most likely take place?

A. At a fast food restaurant
B. At a cinema
C. At a French restaurant

A. The man has to wait for his order.
B. The woman gave the wrong drink.
C. The hot chocolate is sold out.
each question.
1. Where does the man probably work?

A. At a post office
B. At a clothing store
C. At a fitness center
2. What does the woman want to do?

A. Try on dresses
B. Exercise for fitness
C. Buy some drinks
each question.

A. The man lost his credit card.
B. The cash machine does not work.
C. The woman does not have change.

A. Pay with his credit card
B. Go to the cash machine
C. Give the woman a receipt
each question.

A. At a hotel
B. At an airport
C. At a bank
6. What will the man do next?

A. Pay the charge
B. Cancel the ticket
C. Remove his luggage
each question.

A. At a fast food restaurant
B. At a cinema
C. At a French restaurant

A. The man has to wait for his order.
B. The woman gave the wrong drink.
C. The hot chocolate is sold out.
Vocabulary
1. clothing store
2. drink
3. cash machine change
4. receipt
5. take place
6. charge cancel remove luggage
7. cinema
8. wait for sold out
Dictation
Listen again and fill the missing words in each of the conversations
below.
1-2 3-4 5-6 7-8
M I’d ______ to ______ a double cheeseburger, small French

fries, and a hot chocolate.
W I’m sorry. We’ve ___________ hot chocolate today. Would you
like to try another drink ________?
M I’ll have a coffee then.
W All right. So, that’s a double cheeseburger, small French fries,
and a coffee. Would you like ______________?
Dictation
below.
1–2
W Excuse me, where can I find a ______________?
fitting room
M There’s one on the left side behind that counter.
W How many _________ can I _______________ at a time?
M dresses
You can take three at a time. take to try on
Dictation
below.
3–4
M I’d like to buy this. Here you are.
W I am sorry sir, but I don’t have ________
change for a _________.
hundred Do
you have any _____________?
M smaller
No, this is the only one bills
I have. Can I use a ____________ here?
W No, we do not accept ___________. You cancredit card
use the ATM
outside the building. credit cards
Dictation
below.
5–6
M Here are my ticket and ________.
passport
W How many pieces of ________
luggage do you have?
M Two. I also have one carry-on ______.
W bag the ______. You have to
Your luggage is three kilos _______
_____ an extra ________. over limit
pay charge
Dictation
below.
7–8
M I’d ______
like to ______
have a double cheeseburger, small French
fries, and a hot chocolate.
W I’m sorry. We’ve ___________ hot chocolate today. Would you
run out
like to try another drink of
________?
M I’ll have a coffee then. instead
W All right. So, that’s a double cheeseburger, small French fries,
and a coffee. Would you like ______________?
anything else
Practice with TOEIC Actual Questions
each question.
1-3 4-6 7-9 10-12 11-15
13. What are the speakers C. Come one hour earlier

discussing? D. Bring his credit card
A. A hotel reservation 15. What information does the
B. Travel arrangements woman need?
C. A product order A. The man’s work address
D. A restaurant reservation B. The man’s telephone
14. What does the woman suggest number
the man do? C. The man’s e-mail address
A. Pay in advance D. The man’s name
B. Come with fewer people
Listen and choose the best response to each of the questions.
Questions 1 – 3 refer to the following conversation.
W City Hospital, how can I help you?

M My name is Daniel Anderson. I have an appointment with Dr.
Randal for a checkup at 2 o’clock on Wednesday.
Unfortunately, my work schedule changed, so I have to work
that day. Can I move my appointment to someday next week?
W That’s okay. Let me see. We have Tuesday at 11 and Thursday
at 3 o’clock available.
M Tuesday will be good. Thank you.
1. Where is the woman working? C. Cancel his reservation

A. Supermarket D. Book a ticket
B. Bank 3. What will the man do on
C. Restaurant Wednesday?
D. Hospital A. He will see Dr. Randal.
2. What does the man want to B. He will call the woman
do? again.
A. Reserve a room C. He will be working.
B. Reschedule his D. He will visit his friend.
appointment
M We received a large amount of orders last night from our

website.
W That’s not surprising. Next Wednesday is Valentine’s Day. A lot
of people want to send presents to their family and friends.
We will have a lot of orders until next week.
M You’re probably right. We’re going to be really busy this week.
We’d better hurry up. The packing will take a lot of time.
W Yes, we have to pack all the orders and send them to the
shipping company before 2 o’clock. That’s the cutoff time for
the next day delivery.
4. Where do the speakers probably D. They should cut down

work? expenses.
A. At a travel agency 6. What does the woman suggest
B. At a restaurant doing?
C. At an insurance company A. Having special sales on
D. At an online shopping Valentine’s Day
company B. Ordering more products from
5. What does the woman say about wholesalers
their business? C. Sending all the packages to a
A. They are moving to another delivery company before 2
office. o’clock
B. They are expecting a lot of D. Delivering all orders to their
orders. customers before 2 o’clock
C. They will be closed next
week.
M The manager said that we are having a meeting in five minutes.

By the way, have you heard that Mr. Thomas Phillips from the
London office has been promoted to general manager in the
Marketing Department?
W Yes, I have. I’ve also been told that the department is
expanding and will hire some new staff members sooner or
later.
M Really? Do you know what field they will be hiring in? A friend
of mine just got a master’s degree in modern marketing
techniques and is looking for a job.
7. Where does this conversation D. He studied modern

most likely take place? marketing techniques.
A. In an office 9. What will happen ¡n the
B. At an airport Marketing Department?
C. At a railway station A. Its head office will move to
D. At a university London.
8. What do the speakers say B. The department will be
about Mr. Phillips? downsized.
A. He will move to the C. They will hire some new
London office. employees.
B. He has received a D. The man’s friend will be
promotion. transferred to the
C. He is a new staff member. department.
M Hello, I am interested in the four-bedroom house on Marble

Street advertised on your website. Is the house still available?
W I’m sorry. The house was rented out this morning. But we have
a very similar one nearby.
M That’s great. Can I come to the house for a viewing sometime
tomorrow?
W Hold on for a second. I’ll check my planner ... Yes, you can. Is
three o’clock okay for you?
10. Where does the woman C. On a billboard

probably work? D. On a website
A. At an estate agency 12. When will they probably
B. At a hotel meet?
C. At a train station A. Tomorrow morning
D. At a supermarket B. Three o’clock today
11. Where did the man read the C. Three o’clock tomorrow
advertisement? D. Four o’clock tomorrow
A. In a newspaper
B. In a magazine

M Hi, I’d like to make a reservation for dinner tonight. Do you
have a table available for 12 people at 7 o’clock?
W Just a minute, let me check for you. I’m sorry. We don’t have
anything available. 7 o’clock is the peak time during the dinner
rush. So, it is difficult to book a table for that number of
people. However, I can arrange a table for you at 6 o’clock, if
that time works for you.
M Hmm... 6 o’clock would be fine. I’ll tell everyone to come
directly from work.
W Great. I’ll put you down for 6. Can you tell me your name,
please?
13. What are the speakers C. Come one hour earlier

discussing? D. Bring his credit card
A. A hotel reservation 15. What information does the
B. Travel arrangements woman need?
C. A product order A. The man’s work address
D. A restaurant reservation B. The man’s telephone
14. What does the woman suggest number
the man do? C. The man’s e-mail address
A. Pay in advance D. The man’s name
B. Come with fewer people
Vocabulary
2. reserve reschedule cancel book

4. travel agency insurance company
5. expect cut down expenses
6. wholesaler package delivery company
7. railway station
8. receive a promotion modern
9. head office downsize transfer
10. estate agency
11. advertisement billboard
13. travel arrangements product order
14. pay in advance
REVISION TEST 5
Time allowance: 8 minutes
Student’s full name: Group:
Student’s ID Number: Date of test:
REVISION CONTENT
TOEIC Part 5+6: Nouns
READING TEST
PART I. Select the best answer to complete each sentence.
1. We will not be issuing financial statements 2. Brochures for the seminar will be sent to all -------three
automatically to ------- employees as we had done in the days in advance.
past. A. attendance
A. all B. attends
B. every C. attend
C. each D. attendees
D. much
3. All employees must have first aid training ------- 4. University students' good personality is the
two years. premise and ------- of their successful academic career and
A. each life.
B. most A. announce
C. every B. obligation
D. a C. contribution
D. dependence
5. Jerry had ------- difficulty of all the students in figuring 6. As the best-quality with numerous products certified
out the problem. to high standards, we are able to offer customers ------- of
A. few our superior product
B. a lot of performance.
C. many A. assure
D. an B. assuring
C. assurance
D. assured
7. A second attempt was made to collect ------- from the 8. He said he had ------- in his secretary; she would do the
space probe. right thing.
A. informations A. belief
B. knowledges B. knowledge
C. data C. confidence
D. fact D. dependence
9. N owadays, most ------- have four wheels.A. of cars 10. Louis Vuitton has a good -------, yet most of its stores in
B. the cars the country are often empty of customers.A. renovation
C. cars B. contamination
D. among the cars C. opposition
D. reputation
11. I n capitalist countries, the rising
------- of living is as
hard on country families as on city families.
A. a mount
B. cost
C. e xpense
D. p rice
PART II. Choose the word or phrase that best completes the
text.
Questions 12 - 15 refer to the following memo.
George Gilhooley
XYZ Company
Delaware Road
Hatfield, CA
Dear Mr.
Gilhooley,
I am writing to apply for the programmer position advertised in the Times Union. As requested, I am enclosing a
completed job ----(12)----- my certification, my résumé and three references. The opportunity presented in this listing
is very interesting and I believe that my strong technical experience and education will make me a very competitive
candidate for this position. ----(13)----.
I have successfully designed, developed, and supported live use applications.
I strive for continued excellence.
I provide exceptional ----(14)----- to customer service for all customers.
With a BS degree in Computer Programming, I have a full understanding of the full life cycle of a software
development project. I also have experience in learning and mastering new ----(15)----- as needed.
Please see my resume for additional information on my
experience.
I can be reached anytime via email at john.donaldson@emailexample.com or my cellphone, 909-555-4321.Thank you
for your time and consideration. I look forward to speaking with you about this employment
Yours s incerely,
John Donaldson
12. (A) applicable 14. (A) education
(B) applying (B) educational
(C) application (C) educated
(D) applicator (D) educates
13. (A) The key strengths that I possess for success in this 15. (A) technologies
position include: education
(B) contributor
(B) The key strong that I possess for success in this position
(C) contribute
include: educational
(D) contributory
(C) Key strength that I possess for success in this position
include: educated
(D) Key strength that I possess for success in this position
include: educates
Thank you

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Nguyễn Quý Dương

A.expectation B.looking forward

C.expect D.look forward

Step-by-step Practice Test/p.68

1. Look at the graphic. Which device should

4. What does the man want to do?

1. _____ can get a brochure on the second floor.

brochure: tờ gấp

1. An early ________ is required, especially in this kind of situation.

1. The book provides general (information /

1. You need to wear protective ______ at the construction site.

2. The engineers reported that ______ machinery has critical

trainee: thực tập sinh

1. account a. speaker 1–d

convenience agreement transportation consultant

1. Mathematics (is / are) useful for my job.

Questions with Where and

• In Part 3, questions with the question word Where

• Questions with the question word What usually ask

1. Where most likely are the speakers?

2. What does the man want?

1. Before listening, you should quickly preview the questions to

• Where do the speakers work?

1. Questions asking about locations are divided into two groups:

• What is the problem?

• What will happen next?

4. Where is the man most probably working?

W Hi, I’d like to _______________ from my account.

1. Where most likely are the speakers?

2. Where does this conversation probably take place?

W Can you ________

3. Where does this conversation probably take place?

W Excuse me. I’d like to ______

4. Where is the man most probably working?

W Hi, I’d like to _______________

4. What will the man probably do next?

1. What is the problem?

M I don’t have _______.

2. What does the woman want?

W I bought this CD player last Saturday, but it _____________.

3. What did the maintenance office do?

M Laura, have you received a new __________?

4. What will the man probably do next?

1. Can I make a __________

Post office [Check-up 4]

Hospital / Dental Clinic / Pharmacy [Check-up 5]

Work / Job [Check-up 7]

7. Where does this conversation most likely take place?

8. What is the problem?

1. Where does the man probably work?

2. What does the woman want to do?

3. What is the problem?

4. What will the man probably do next?

5. Where does this conversation most likely take place?

6. What will the man do next?

7. Where does this conversation most likely take place?

8. What is the problem?

M I’d ______ to ______ a double cheeseburger, small French

M I’d to a double cheeseburger, small French