What is Dyadic Communications?

Dyadic communications are not only the most familiar

but also the most important. Through interpersonal
communication, we get to know ourselves and others
better, resolve confl icts and fi nd solutions to problems.
Dyadic speech communication is described as
communication occurring between two people who
engage in face-to-face interaction for purposes of
social facilitation or fulfi llment or the exchange of
ideas and information. The two parties share the
responsibility for successful interaction.
FORMS OF DYADIC COMMUNICATION

Pace (1979) describes three types of

communication that occur in dyads:
conversation, dialogue and interview.
These dyad forms are based on seriousness,
purposiveness and intimacy.
1. Conversation is friendly and
informal exchange between two
people. It has no formal purpose,
and is less serious and less intimate
than other dyadic encounters.
2. Dialo gue is a type of dyad ic
comm unic ation in whic h the
deep est, most intim ate and most
perso nal relat ionsh ips are
form ed. Trus t, open ness ,
warm th and conc ern are need ed
for a susta ined relat ionsh ip
betw een two peop le.
3. The interview is the most purposive of
dyad forms. Interview objectives are
varied. These goals are discussed in detail
as they relate to the types of interview.
Structure is another distinguishing
characteristic of the interview. Like a
speech, it is organized consisting of an
opening, a body and a closing.
 STAGES OF A DYADIC SPEECH
TRANSACTION
Whether formal or informal,
purposive or otherwise, a dyadic
speech transaction proceeds
through the following stages.
1. EXPLORATION STAGE. This initial phase is
sometimes called the "fencing period." What
transpires during this part of the encounter is
quite similar to the initial stage of a fencing match
where we find the players trying to "feel their
way" and assess each others strengths and
weaknesses . This stage aims to establish rapport
and break the ice. The mutual goals of the dyadic
encounter are also clarified at this time. In an
interview, a preview of the areas or subtopics of
the conversation will be helpful. This puts the
interviewee in the right mental perspectives.
2. INTERACTION STAGE. The
second phase is the substantive
part. Here the subject matter is
explored by the participants. It is
during this time that goals of the
encounter are being
accomplished.
3. TER MIN ATI ON STA GE. This is
the fi nal stag e whe re the
tran sact ion is com plet ed and
term inat ed. The maj or poin ts of
disc uss ion may be par aph rase d
for pro per inte rpre tati on,
TELEPHONE CONVERSATION
 Telephone
The telephones people use came about
from a device invented by Alexander
Graham Bell in 1876. Telephone is
devices for communicating sound,
especially speech.
Tele - means long distances and
phono - means sound, voice or speech.
What is a Telephone Conversation?
It is the transmission of a message
through phone.
•It can be informal - when
you call to a friend or
relative.
•It can be formal - When you
call to an office, to your boss,
etc.
Example of an informal phone conversation:
• Speaker 1: Hi Rosi, how is going on?
• Speaker 2: Hey man! Cool. You?
•Speaker 1: Good!... What about your husband?
• Speaker 2: He's working now... something to tell him?
• Speaker 1: Yep, if he can call me back please.
• Speaker 2: Sure!. I'll tell him.
• Speaker 1: Thanxs Rosi. Take care!
• Speaker 2: No problem, you too!
• Speaker 1: Bye!
• Speaker 2: Bye!
Example of a formal phone conversation:
•Speaker 1: Good morning. I'd like to talk to Mr. Dan Brown
please.
•Speaker 2: Good morning. I'm sorry but Mr. Dan Brown is not
here at the moment. Would you like to leave him a message?
•Speaker 1: Yes please. Tell him that Ms. Sumati needs to
contact him.
•Speaker 2: Sure, I'll tell him. Does he has your phone number?
•Speaker 1: Yes he has it. Thank you.
•Speaker 2: You're welcome. Something else?
Speaker 1: No, that's all. Good bye
Speaker 2: Good bye Ms. Sumati.
T h e s i m p l e s t c o m m u n i c a t i o n p r o c e s s a l w ay s
involves 4 parts:
ជ
• A sender is the person who has information to
convey to another person.
•The message is the information to be
communicated.
• A channel is the means or medium of
communication. The channel might be the
telephone wires, a printed page of a letter or
e v e n d a t a t ra n s m i s s i o n o v e r w i r e s f r o m
computer to computer.
• A r e c e i v e r i s t h e p e r s o n w h o t a ke s i n t h e
information that is sent.
 Problems related to the Message
• The Speaker uses slang vocabulary/technical
language that you do not understand.
•The Speaker repeats the Message too many times.
• The information is disorganized or the Message is
confusing.
• The Message is in a foreign language that you do not
understand.
• The Speaker assumes you already know the
information or have background related to it.
 Problems related to the Channel
• There is static or buzzing on the line.
• There is background noise coming from the
Sender's location (radio, TV, cell phone
keeps breaking up, etc.)
• The connection breaks, leaving you with a
dial tone.
• There is an echo on the line.
 Problems related to the Sender
■ The Sender speaks too softly. You have to
ask the Sender to speak up.
■ The Sender talks a mile a minute. You have
to ask the Sender to slow down.
■ The Sender mumbles.
■ The Sender talks so loudly you have to hold
the telephone handset away from your ear.
 Problems related to the Receiver
• The Receiver doesn't acknowledge that the Message is
being understood.
• The Receiver doesn't engage in a conversation.
• The Receiver is distracted and stops paying attention to
the Sender.
• The Receiver is conducting another conversation at the
same time.
• The Receiver is not listening.
• The Receiver cannot decipher the Message.
Top tips for Telephone Conversation
Greetings
• Every phone call should begin with a polite greeting such
as, Hi, how've you been? or Nice to hear from you.
Getting to the point
•There always comes the point, however, where you want to
move on from friendly banter and get down to business.
E.g.. I'm just calling to
For example, I'm just calling to see if you'd like to set up a
meeting. If the situation is reversed, however, and you are
waiting to fi nd out why someone called you, you can guide
the conversation by saying, So what can I do for you?
Interrupting without insult
•For example, begin with I would like to say
something here, if I may or Allow me to make a point.
Or, you could just ask: May I interrupt you for a
second?
Confi rming Action
•Please let me confi rm... and So, let me make sure I've
got things straight...
Closing the call
•Well John, it's been a pleasure talking to you.
STEPS TO BE INVOLVED WHILE
ATTENDING A BUSINESS CALL
 Asking for someone
• Could I speak to Mr. Varun
Krishnan, please?
• Can I speak to ........?
• I would like to speak to
• Could you put me through to
Mr. Varun Krishnan, please?
 Explaining
• I'm afraid Mr. Varun
Krishnan isn't in at the
moment.
• I'm sorry he is in a meeting
now.
• I'm afraid he is on another
line right now.
Putting someone on hold
•Hold on a moment,
please.
•Just a moment, please.
•Could you hold the line,
please?
•Hold the line, please.
•Please wait..
 Putting someone
through
•One moment, please.
•I'll put you through.
•I'll connect you.
•I'm connecting you now.
 SITUATION EXAMPLE

Introducing yourself. Phrases to use When calling a general number

when you place the call. --Hello this is John Block. May I speak
withMarina Smith.
When the person answers the call
directly.
--Hi Marina, this is John Block from
ABC company.
Answering the phone. There are many For calls to your direct line.
different ways to answer your call. --Good morning this is Marina.
For calls to your direct line , when the
person ask for you by name;
--Speaking (caller says: "Is Marina there?"
and Marina replies: "Speaking")

Connecting someone. When you answer --One moment, please.

the phone and it is for somebody else. --Please hold and I'll put you through.
--Hang on a minute. (informal)

When you need to put somebody on --Jim is on another line at the moment.
hold. Would you like to hold?
--I'm sorry I have a call on my other line.
Can you please hold.
When you don't understand the caller. --Could you please repeat that.
--I'm sorry I didn't catch what you just
said.
--Can you please speak a little more
slowly.
--Can you please speak a little louder.
Clarifying what the caller says --Can you please spell that for me.
--How do you spell your last name.
--Let me repeat your information to make
sure that I'm right.

Taking a message for someone --I'm sorry John's not here at the moment.
Can I take a message?
--John is aIn the meeting. May I ask who's
calling?
--John is at lunch. Would you like to leave
a message.?
RECORDING CONVERSATIONS
IN VOICE MAIL
Leaving a voice mail. --Hello this is Marina Smith calling to
follow up regarding your order with XYZ
company. Can you please call me back at
999-344-3344.

Recording a voice mail message on --Hello, you've reached Marina Smith at

your machine XYZ company. I'm sorry I'm not available
to take your call. Please leave a message
and I'll call you back as I can. Thank you.

Phrases for cell phone calls. The fading signal

I'm sorry, I'm losing you. Can you call me
back?
I can barely hear you. Let me call you
back to my other phone.
The lost call
Hi, it's John again. Sorry I lost you. My
cell phone dropped the signal.
SPELLING OUT NAMES OVER THE My last name is Czarnek. Cas in cat. Z as in
PHONE. zebra, A as in apple. R as in Robert. N as in
Often you will need to spell something out Nancy, E as in egg. K as in king.
over the telephone, such as a last name. It -My registration mumber is 459N4AF.
will help your listener is you offer words That's 459, N as in Nancy, 4, A as in Apple,
for each letter. Give words or names that F as in Frank,
are very common for each letter.
Informal Telephone Conversation
Speaker A: Hi.
Speaker B: Hi Ricardo. How are you?
Speaker A: Fine. Thanks.
Speaker B: Let's go to baseball games this afternoon.
Speaker A: Yes that sounds nice. Let's invite Guillermo too.
Speaker B: Yes it's ok. I will call him soon. See you friend.
For some reason, phone calls in
English are much more diffi cult than
talking to people face to face . Maybe
it's because you can't read the
person's expressions or get cues about
their meaning from their gestures. Or
maybe it's because you're already
nervous before the call starts.
Preparing in advance for a phone call
in English is one of the best ways to
overcome these diffi culties.
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 CONTENTS

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 Click here to add the title CONTENTS
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 Click here to add the title
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PART 01
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refinement of your thought, and please try to
explain the point of view as succinctly as possible.
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of view as succinctly as possible.
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explain your point of view as succinctly as possible. Your text has been concise and
well-written, but the information is inextricably inextricable and needs to be expressed
in more words; but please refine the essence of your thought as much as possible, and
express your views appropriately, often with twice the result with half the effort.

Click here to add the text, the text is the extraction of your thought, please try to
explain your point of view as succinctly as possible. Your text has been concise and
well-written, but the information is inextricably inextricable and needs to be expressed
in more words; but please refine the essence of your thought as much as possible, and
express your views appropriately, often with twice the result with half the effort.
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the title
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is the extraction of your thought,
please try to explain y our point of
view as succ inctly as possible.

Your text has been concise and

well-written, but the information is
inex tricably inextricable and needs
to be ex press ed in more words; but
please refine the essence of your
thought as muc h as possible, and
express y our views appropriately,
often with twice the result with half
the effort.
 Click here to add the title
Click here to add the text, the text is the extraction of your thought, please try to explain your point
of view as succinctly as possible.
 Click here to add the title

Your text has been concise and well-written, but the information is inextricably inextricable and
needs to be expressed in more words; but please refine the essence of your thought as much as
possible, and express your views appropriately, often with twice the result with half the effort.
Click here to add the title

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thought, please try to explain your point of view as thought, please try to explain your point of view as
succinctly as possible. succinctly as possible.
 Click here to add the
title
Your text has been concise and well-written, but the information is inextricably
inextricable and needs to be expressed in more words; but please refine the
essence of your thought as much as possible, and express your views
appropriately, often with twice the result with half the effort.
Thank you
——
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and please try to explain the point of view as succinctly as possible.