Itm Presentation Group 6

GR UP
6
MANAGING TEAMS
AND
COMMUNICATI
ON
GROUP 6
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MINH NGỌC LÂM PHƯƠNG
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PHƯƠNG TRANG
NHI
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HỒNG NHUNG
TABLE OF CONTENT
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IT’S
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TIME FOR
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5
PRESENTATI
ON
ROUND 1
OVERVIEW
Managing Teams
Communication
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1
6
2
MANAGING TEAMS 7 COMMUNICATIONS
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8
4
9
1. Understanding Groups and Teams
Group
Two or more interacting and interdependent individuals
who come together to achieve specific goals.
Work Team
A group whose members work intensely on a specific
common goal using their positive synergy, individual
and mutual accountability, and complementary skills.
2. Group Development Stages
Forming Storming Norming

Members join and begin the Intragroup conflict Close relationships
process of defining the occurs as individuals develop as the group
group’s purpose, structure, resist control by the becomes cohesive and
and leadership. group and disagree establishes its norms for
over leadership. acceptable behavior.
Performing Adjourning
A fully functional group structure allows the The group prepares to disband and is no longer
group to focus on performing the task at hand. concerned with high levels of performance.
3. Group performance
satisfaction model
External (Organizational) Conditions:
• Overall strategy • Performance
• Authority structures management
• Formal regulations (appraisal) system
• Available • Organizational culture
organizational • General physical
resources layout
• Employee selection
criteria
Internal Group Variables
• Variables
• Individual competencies and traits of members
• Group structure
• Size of the group
• Cohesiveness and the level of intragroup conflict
• Internal pressures on members to conform the group’s
norms
4. Group processes: Group decision making
ADVANTAGES DISADVANTAGES
• Generates more
• Time consuming
complete information
• Minority domination
and knowledge
• Pressures to conform
• Generates more
diverse alternatives • Ambiguous
responsibility
• Increases acceptance
of a solution
• Increases legitimacy
of decisions
5. Communication – Functions of
communication
Four Functions of Communication
Control Motivation
Functions of
Communication
Emotional
Information
Expression
6. Interpersonal Communication Process
7. Interpersonal Communication Methods
• Group meetings • Audio- and videotapes Hotlines
• Formal presentations • E-mail
• Memos • Computer conferencing
• Traditional Mail • Voice mail
• Fax machines • Teleconferences
• Employee publications • Videoconferences
• Bulletin boards • Social networks (Facebook, Twitter,

etc.)
8. Interpersonal Communication Barriers
9. Types of Organizational Communication
 Formal Communication
Communication that follows the official chain of
command or is part of the communication required
to do one’s job.
Informal Communication
Communication that is not defined by the organization’s
hierarchy.
 Permits employees to satisfy their need for social
interaction.
 Can improve an organization’s performance by creating
faster and more effective channels of communication.
ROUND 2
SHORT ANSWERS
QUESTION 1
QUESTION 2 QUESTION 4
QUESTION 3 QUESTION 5
QUESTION 1:
What is communication and how can a manager ensure
proper communication exists in the organization?
C O M M U N I C AT I O N
The process of transferring and
comprehending meaning.
• Transfer: the message was
received in a form that the
receiver could understand.
Interpersonal Communication
• Communication between two or
more people
Organizational Communication
• All the patterns, network, and
systems of communications within
an organization
How can a manager ensure proper
communication exists in the organization?
Managers play a key role in ensuring proper communication exists in
the organization when they know 4 factors:
• Control
• Motivation
• Emotional Expression
• Information
 Achieve a more efficient, productive and satisfying

work environment.
QUESTION 2:
What are barriers to communication? What can
managers do to reduce the chances of barriers to
communication from occurring?
- Communication barriers are something that prevents us from correctly getting and
accepting the messages others use to communicate their information, thoughts and
ideas.
 Messages are can easily misinterpreted, information is distorted
 Projects cannot be completed successfully and on time, leading to the risk of wasting both
time and money.
- There are many barriers to communication and these barriers can occur at any stage
in the communication process.
What can managers do to reduce the chances of barriers to communication from
occurring?
Be aware of language, Consult others before

message and tone communication
The message had to ensured that it should be structured When you’re planning the communication, suggestions
in clear and simple language. The tone of the message should be invited from all the individuals concerned. Its
should not harm the feelings of people. As far as
main benefit will be that all those people who are
possible, the contents of the message should be a concise
consulted at the time of preparing the communication
and unnecessary use of technical words should be
preparation will add to the success of the
avoided.
communication system.
Follow up Communication Make sure to receive proper

feedback
In order to make communication successful, the
management should frequently try to know the The reason for feedback is to find out whether the
weaknesses of the communication structure. receiver has appropriately understood the meaning of
the information received.
What can managers do to reduce the chances of barriers to communication from
occurring?
Consistency of Message Communicate according to the

need of receiver
The message sent to the receiver should not be The sender of the communication should
self- opposing. It should be in unity with the organize the formation of the message not
objectives, prorammes, policies and techniques according to his or her level, but he or she
of the organization. When new information has should keep in mind the point of
to be sent inlay of the old one, it should always understanding or the surroundings of the
make a declaration of the change; otherwise, it receiver.
can raise some doubts and queries for the same.
QUESTION 3: How can changes in the physical work
environment have a direct impact on communication systems?
Answer:
Open offices: Workers work in one big, open
room, rather than everyone having their own
office.
- Open concept offices facilitate great communication among employees.
Rather than sending emails, which can be distracting and interruptive
 Workers can have a much shorter conversation face-to-face.
- Open offices encourage them to think about working as a team or remind
them to engage their coworkers on matters that affect the company
 Minimizes misunderstandings and creates bonds between
workers.
Remote working: due to the Covid-19
pandemic, employees have to work from
home and see the colleagues only on
screens for a long time.
- Remote working has a negative impact on communication. You
can no longer schedule a meeting in person or call someone up for a
project update.
 There is no team participation, face-to-face access to peers, or
brainstorming sessions.
 The physical and psychological distance among team members
contributes to a decline in mutual knowledge, which can easily
lead to some level of conflict.
 The workflow is bound to get affected due to communication
barriers.
QUESTION 4: Why isn’t effective communication synonymous
with agreement?
Answer:
Effective communication and agreement are two
different things.
Effective communication simply means to effectively and
efficiently convey a message, pass on an idea, make the
listener understand what is being said, ensuring that the
intended message is delivered to the listener properly but that
doesn’t mean they agree. In other words, someone can
accurately understand and receive the transfer of information
but still not agree with the content.
 Effective communication is not synonymous

with agreement.
QUESTION 5:
Which do you think is more important for a
manager: Speaking accurately or listening actively?
Why?
A manager must be able to speak A good manager should have the
accurately as well as listen actively ability to listen to his subordinates to
to perform effectively. comprehend their problems and to
When a manager knows how to communicate effectively and clearly
use the correct words to transfer to address and clear those problems
and communicate to employees the as well. And as a manager, when you
purpose that the organization have all of the data you need, you
needs to achieve and how to do it can envision the scenario, analyze
 Effectively direct the operations the situation
of the organization.  Make a choice.
 A manager won't obtain the
outcomes he needs if he doesn’t
succeed in imparting.
Moreover, you can also learn a lot from others and understand their point of view
 Evaluate a situation more thoroughly.
It's also important to see if your staff understands what you're saying and how you're saying
it. Because if they don't understand whatever you say to them
 Message will be misunderstood.
 They form their interpretations that differ from what you – the manager wants.
GROUP 6
THE END
“Don't need to answer
Don't need a question
We no professor”
(Make A Wish - NCT)

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GR UP

Forming Storming Norming

• Formal presentations • E-mail

• Memos • Computer conferencing

• Traditional Mail • Voice mail

• Fax machines • Teleconferences

• Employee publications • Videoconferences

• Bulletin boards • Social networks (Facebook, Twitter,

 Achieve a more efficient, productive and satisfying

Be aware of language, Consult others before

Follow up Communication Make sure to receive proper

Consistency of Message Communicate according to the

 Effective communication is not synonymous

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