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    Payment

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    sdixit110.home

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    Payment

    Uploaded by

    sdixit110.home
    5 views24 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    5 views24 pages

    Payment

    Uploaded by

    sdixit110.home

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    You are on page 1of 24

    Online Consumer Complaint Filing

    E-filing of Consumer Complaint at Consumer Commission of India

    ONLINE PAYMENT

    Do you want to proceed with Payment for your filed case?


    Payment Process

    You can select any of the two modes available for payment

    Payment in case of CC
    Online Payment

    Offline Payment
    Filing : Pending Payment Cases
    Pending Payment Cases
    To check if a case is pending for payment,
    Click on Pending payment cases submenu under Filing (By Complainant/Advocate)
    menu.
    1.
    Filing :Pending Payment Cases
    Pending Payment Cases

    This page shows cases that are pending for payment.


    Click on Proceed to pay button to pay the fee.
    Filing : Case Filing Payment(Payment Details)
    1.Next screen is showing the Case Filing Payment details.
    2.Mode of Payment can be chosen either as offline or online.
    ●Online Mode: Online payment through Debit/Credit card, Internet Banking, IMPS, UPI or Adhaar
    based payments on the left panel
    ●Offline Mode: Pay offline through Bank DD/IPO, challan or NEFT/RTGS
    Click on Payments details Entry button to pay offline as shown in the right panel
    ●
    Filing : Case Filing Payment(Offline Payment)
    Offline Payment :
    The basic case details and fee amount will be displayed to user
    1.Type in Payment Date, Bank Name, Ref. No in the text fields.
    2.Click on choose button to select a copy of relevant draft or pay order and click on
    3.Upload button
    Filing : Case Filing Payment (Offline Payment)
    Offline Payment :

    ●Uploaded document will be displayed with its name. Only PDF document will get uploaded
    ●Click on Submit Payment button
    Filing : Case Filing Payment (Offline Payment)

    Offline Payment :
    ●On click of "Submit Payment" button , user will get confirmation message about
    successful payment.
    Case will now be viewable under “Pending Approval Cases” tab
    Filing : Case Filing Payment (Online Payment)
    Online Payment :
    For Online payment through Debit/Credit card, Internet Banking, IMPS, UPI or Adhaar based
    payments please see the left panel

    Click on "Pay Online" button to pay online


    ●
    Filing : Case Filing Payment (Online Payment)
    Online Payment :

    ●Click on Submit Payment button to proceed with the online payment process
    ●Now you will be redirected to Payment Gateway Page.
    ●
    Filing : Case Filing Payment (Online Payment)
    Online Payment :
    1. On next page, Online Payment screen will show the details of the case
    ●Depositor's Name and address details
    ●Purpose and Payment details
    Filing : Case Filing Payment (Online Payment)
    Online Payment :

    1.At the Bottom of the page, you will see Confirm button. Click on it to proceed further.
    Filing :Case Filing Payment(Online Payment)
    Online Payment : Payment Gateway Interface
    Filing :Case Filing Payment(Online Payment)
    Online Payment :
    1. Choose payment aggregator out of the options available.
    2. Click on the button to choose the medium for paying the fee

    1
    Filing :Case Filing Payment (Online Payment)
    Online Payment :In this case, the channel selected is Debit Card, it
    will show different networks to choose from.

    Click on View User Charge to see the charges list


    Filing :Case Filing Payment (Online Payment)
    Online Payment :
    • Type in Captcha code and mark checkbox tick to accept terms
    and conditions
    • Click on Pay Button
    Filing :Case Filing Payment (Online Payment)
    Online Payment :
    ●On next screen enter card details like card number, card holder
    name, CVV number from the back of your card and select expiry date from the dropdownlist
    ●Click on Pay Now button. You will get OTP

    1.
    Filing :Case Filing Payment(Online Payment)
    Online Payment :
    ●Enter the OTP
    ●Click on Submit button to complete the payment
    Filing :Case Filing Payment(Online Payment)
    Online Payment :
    ● You will be displayed Complete Payment Details on next page.
    ● If you click on Print Receipt button, the receipt will get downloaded
    Filing :Case Filing Payment (Online Payment)
    Online Payment :
    Online Payment Receipt will look like as shown below

    You may save the downloaded Receipt for your reference.


    Filing :Case Filing Payment(Online Payment)
    Successful Payment :
    You can also get the receipt under Print Payment receipt
    section
    Filing :Pending Approved Cases
    After Payment :
    Once payment is successful, it will list case under
    Pending Approved Cases section until approved by commission
    Filing : Failed Transaction
    1. In case, payment got failed, then it will list under Failed
    Transactions heading.

    2. To check a failed transaction status, click Check Failed Transaction under Filing menu

    • You can initiate the payment process again by choosing the case from the Pending Payment
    Cases section
    1.
    Online Consumer Complaint Filing
    E-filing of complaints at Consumer Commssion of India

    THANK YOU

    Help Desk:011-24305332 |Confonet-info@nic.in

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