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    Skill With People

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    kriti.bakshi
    Skill With People by Les Giblin

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    Skill With People

    Uploaded by

    kriti.bakshi
    188 views10 pages
    Skill With People by Les Giblin

    Copyright

    © © All Rights Reserved

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    PPTX, PDF, TXT or read online from Scribd

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    Skill With People by Les Giblin

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    188 views10 pages

    Skill With People

    Uploaded by

    kriti.bakshi
    Skill With People by Les Giblin

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 10

    SKILL WITH

    PEOPLE
    Les Giblin
    Human Insights : Understanding and
    Retention

    #1 Telling Alone
    • After 3 Hours : 70%
    • Days Later : 10%

    #2 Showing Alone
    • After 3 Hours : 72%
    • Days Later : 29%

    #3 Telling & Showing


    • After 3 Hours : 85%
    • Days Later : 65%
     People are interested in THEMSELVES : Conversation topics of “You” and
    “Your”

     Desire to feel IMPORTANT and RECOGNISED : Listen; pause before


    answering. Acknowledge, Applaud and Compliment

     Find out what people WANT : Watch and Observe when they talk. Ask
    Questions. Stick to Their subject and Don’t Interrupt.

    Understanding Human Nature


    The Art of Being
    Agreeable

    Tell people when you Do not tell them to their Admit when you’re
    agree with them. face that you disagree wrong and refrain from
    unless necessary arguing.
    4
    Skillfully : Listen and Convince

    Find Out What Relate Success Cite facts and Speak through third
    People Want Stories! statistics! persons. Quote People!

    5
    Skillfully : Help Make Up Their
    Mind
     Ask Yes questions to prepare
     Give them a Reason to YES them

     A choice between Yes & Yes  Expect people to say Yes


    Be generous. Be
    sincere. Praise the
    Act, not the
    person.
    Skillfully : Praise
    People Develop the
    habit. Say one
    kind thing to
    someone
    everyday.

    7
    Skillfully : Critique
    People

    THREE:
    ONE: FOUR:
    TWO: Make it
    Criticism should Criticize just
    Preface with a impersonal –
    be made in once & then
    kind word criticize the act,
    absolute privacy supply a solution
    not the person

    FIVE: SIX:
    Ask for Finish the
    cooperation, criticism on a
    don’t demand it friendly note

    8
    Gratitude and Good Impressions

     Say your Thank You’s Clearly and Distinctly.


     Work at showing your thanks. Appreciate the not so obvious.
     Anybody worth talking to is worth looking at. Look at the person and use their Name often.
     Show Enthusiasm and Sincerity to make a good impression.
     Don’t pull people down to make yourself look good.

    9
    “If you are not
    using your smile,
    you're like
    someone with a
    million dollars in
    the bank and no
    checkbook”.
    - Les Giblin

    10

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