UNIT - 2

SOFTWARE
REQUIREMENTS
ANALYSIS AND
SPECIFICATIONS
1
 Requirement Engineering
Requirements describe
What not How
Produces one large document written in natural
language contains a description of what the system will
do without describing how it will do it.
Crucial process steps
Quality of product Process that creates it

Without well written document

-- Developers do not know what to build

-- Customers do not know what to
expect 2

-- What to validate
 Requirement Engineering

Requirement Engineering is the disciplined application of

proven principles, methods, tools, and notations to describe a
proposed system’s intended behavior and its associated
constraints.
SRS may act as a contract between developer and customer.

-- State of practice

• Requirements are difficult to uncover

• Requirements change
• Tight project Schedule
• Communication barriers
• Market driven software development 4
• Lack of resources
 Requirement Engineering

EXAMPLE:

A University wish to develop a software system for the student result

management of its M.Tech. Programme. A problem statement is to be

prepared for the software development company. The problem

statement may give an overview of the existing system and broad

expectations from the new software system.

5
 Requirement Engineering

EXAMPLE:

A university wishes to develop a software system for library management

activities. Design the problem statement for the software company.

SOLUTION:

1. Issue of books

2. Return of books

3. Query processing
6
Types of Requirements
Types of Requirements

Known Unknown Undreamed

Requirements Requirements Requirements

Stakeholder: Anyone who should have some direct or indirect

influence on the system requirements.

Requirements

Functional Non-Functional

7
Types of Requirements

Functional requirements describe what the software has to

do. They are often called product features.
Non Functional requirements are mostly quality
requirements. That stipulate how well the software does,
what it has to do.
Availability
Reliability
For Users
Usability
Flexibility

Maintainability
Portability For Developers
Testability
Types of Requirements

User and system requirements

• User requirement are written for the users and include
functional and non functional requirement.
• System requirement are derived from user requirement.
• The user and system requirements are the parts of software
requirement and specification (SRS) document.

9
Types of Requirements

Interface Specification
• Important for the customers.

TYPES OF INTERFACES

• Procedural interfaces (also called Application

Programming Interfaces (APIs)).
• Data structures
• Representation of data.

10
 Feasibility Study

A Feasibility Study is a study made before committing to a

project. It leads to a decision:
• go ahead
• do not go ahead
• think again

The main purpose of the feasibility study is to answer one

main question:

“Should we proceed with this project idea?”

11
 Feasibility Study

The purpose of feasibility study is not to solve the problem, but

to determine whether the problem is worth solving.

It concentrates on the following area :-

1. Operation Feasibility
2. Technical Feasibility
3. Economic Feasibility

12
 Elements of a good Feasibility Study

There are total six parts of any feasibility study :

• The Project Scope

• The Current Analysis

• Requirements

• Approach

• Evaluation
13

• Review
 Requirements Elicitation
Perhaps
• Most difficult
• Most critical
• Most error prone
• Most communication intensive
Succeed

effective customer developer partnership

Selection of any method
1. It is the only method that we know
2. It is our favorite method for all situations
3. We understand intuitively that the method is effective in the
present circumstances.
Normally we rely on first two reasons. 14
 Requirements Elicitation

There are number of requirement elicitation methods:-

1.Interviews

2.Brainstorming Sessions

3.FAST

4.Quality function deployment

5.Use Case Approach

15
 1. Interviews
Both parties have a common goal

Success of the
project

Selection of stakeholder: Groups to be considered

for interviews:-
1. Entry level personnel
2. Middle level stakeholder
3. Managers
4. Users of the software (Most important)
16
 2. Brainstorming Sessions
It is a group technique

group discussions

New ideas Quickly Creative Thinking

Groups
1. Users 2. Middle Level managers 3. Total
Stakeholders
17
 2. Brainstorming Sessions
A Facilitator may handle group bias, conflicts carefully.

-- Facilitator may follow a published agenda

-- Every idea will be documented in a way that everyone
can see it.
--A detailed report is prepared.

18
 3. Facilitated Application
specification Techniques (FAST)
Objective is to bridge the expectation gap.

-- Similar to brainstorming sessions.

-- Team oriented approach
-- Creation of joint team of customers and developers.

19
 3. Facilitated Application
specification Techniques (FAST)
Guidelines

1. Arrange a meeting at a neutral site.

2. Establish rules for participation.
3. Informal agenda to encourage free flow of ideas.
4. Appoint a facilitator.
5. Prepare definition mechanism board, worksheets,
wall stickier.
6. Participants should not criticize or debate.

20
 3. Facilitated Application
specification Techniques (FAST)
FAST session Preparations

Each attendee is asked to make a list of objects that

are:
1. Part of environment that surrounds the system.
2. Produced by the system.
3. Used by the system.
A. List of constraints
B. Functions
C. Performance criteria

21
 3. Facilitated Application specification
Techniques (FAST)

Activities of FAST session

1. Every participant presents his/her list

2. Combine list for each topic
3. Discussion
4. Consensus list
5. Sub teams for mini specifications
6. Presentations of mini-specifications
7. Validation criteria
8. A sub team to draft specifications

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 4. Quality Function Deployment

-- Incorporate voice of the customer

Technical requirements.
Documented

Prime concern is customer satisfaction

What is important for customer?

-- Normal requirements
-- Expected requirements
-- Exciting requirements

23
 Requirements Elicitation

Steps
1. Identify stakeholders
2. List out requirements
3. Degree of importance to each
requirement.

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 Use case diagram for Result Management System

Maintain
Student
Details

Maintain
Subject
Details
Data Entry
Operator Maintain
Result
Details

Login

Administrator/
DR Generate
Result
Reports

View
Results
Student/
Teacher
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1. Maintain student Details
Add/Modify/update students details like name, address.
2.Maintain subject Details
Add/Modify/Update Subject information semester wise
3.Maintain Result Details
Include entry of marks and assignment of credit points for
each paper.
4. Login
Use to Provide way to enter through user id & password.
5. Generate Result Report
Use to print various reports
6. View Result
(i) According to course
code
(ii) According to 26
Enrollment number/roll
number
REQUIREMENT ANALYSIS

27
 Draw the Context Diagram

• This is also called as Fundamental System Model or Level-0 DFD.

• It represents the entire system element as a Single Bubble with input
and output data indicated by incoming and outgoing arrows.
• For example, if bubble A has two inputs x1 and x2, and one output y that
represents A should have exactly two external inputs and one external
output.

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Context Diagram of Result Mgmt System

29
 Model the Requirements
This process usually consists of various graphical representations of the
functions, data entities, external entities and the relationships between
them.

This graphical view may help to find incorrect, inconsistent, and missing
requirements.

Such model include –

• Data flow Diagrams

• Data Dictionaries

• ER Diagrams

30
 Data Flow Diagrams
DFD show the flow of data through the system.

--All names should be unique

-- It is not a flow chart

-- Suppress logical decisions

-- Defer error conditions & error handling until the end of

the analysis

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 Standard Symbols for DFD’s
Symbol Name Function

Data flow Used to connect processes to each

other

Performs some transformation of

Process input data to yield output data

A source of system inputs or sink of

Source or sink
System outputs

A repository of data, the arrowheads

Indicate net inputs and net outputs
Data Store to store.
32
DFD for QUIZ SOFTWARE

33
DFD for UNIVERSITY COURSE REGISTRATION SYSTEM

34
 Data Dictionaries
Data Dictionaries are simply repositories to store information
about all data items defines in DFD.

At the requirement stage, the data dictionary should at least

define customer data items, to ensure that the customer and
developer use, the same definitions and terminologies.

Typical information stored include –

• Name of the data item

• Aliases
• Description/Purpose
• Related data items
• Range of Values 35
• Data Structure Definition
 Data Dictionaries
The data dictionary has two different kinds of
items: composite data and elemental data.

• Higher-level (composite) elements may be defined in terms of

lower-level items.

• Elemental data are items that cannot be reduced any further

and are defined in terms of the values that it can assume or
some other unambiguous base type.

The general format of a data dictionary is similar to a standard

dictionary; it contains an alphabetically ordered list of entries.

Each entry consists of a formal definition and verbal description

36
Entity – Relationship
Model
(ER model)
37
 Introduction

• An Entity – Relationship model (ER model) is an abstract

way to describe a database.

• It is a visual representation of different data using

conventions that describe how these data are related to
each other.

38
 Basic elements in ER model

There are three basic elements in ER models:

Entities are the “things” about which we seek

information.

Attributes are the data we collect about the entities.

Relationships provide the structure needed to draw

information from multiple entities.

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 Symbols used in E-R Diagram
Entity – rectangle
Attribute -oval
Relationship – diamond
Link - line

40
 ER Model
Entity
Entities are represented by means of rectangles. Rectangles are named with the
entity set they represent.

[Image: Entities in a school database]

Attributes
Attributes are properties of entities. Attributes are represented by means of
eclipses. Every eclipse represents one attribute and is directly connected to its
entity (rectangle).

41
 ER Model

Relationship

A relationship describes how entities interact. For example, the entity

“carpenter” may be related to the entity “table” by the relationship “builds” or
“makes”. Relationships are represented by diamond shapes.

42
 TYPES OF ATTRIBUTES

There are total six types of attributes :-

1. Simple attribute
2. Composite attribute
3. Derived attribute
4. Stored attribute
5. Single valued attribute
6. Multi valued attribute

43
 TYPES OF ATTRIBUTES

•Simple attribute: Cannot be split in to further attributes(indivisible). Also

known as Atomic attribute. Ex: Ssn(Social Security Number) or Roll No

44
 TYPES OF ATTRIBUTES

•Composite attribute:

Can be divided in to smaller subparts which represent more basic attributes

with independent meaning
Even form hierarchy
Ex: Address, Name

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 TYPES OF ATTRIBUTES

•Derived attribute:

Attribute values are derived from another attribute.

Denoted by dotted oval
Ex - Age

46
 TYPES OF ATTRIBUTES

Stored attribute:

Attributes from which the values of other attributes are derived.

For example ‘Date of birth’ of a person is a stored attribute.

47
 TYPES OF ATTRIBUTES

Single-valued attribute:

A single valued attribute can have only a single value.

For example a person can have only one ‘date of birth’, ‘age’ ,
Social_Security_Number.etc.

That is a single valued attributes can have only single value. But
it can be simple or composite attribute.

That is ‘date of birth’ is a composite attribute , ‘age’ is a simple

attribute. But both are single valued attributes.

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 TYPES OF ATTRIBUTES

Multi-value attribute:

Attribute may contain more than one values. Denoted by double circled oval
line connecting to the entity in the ER diagram.
Ex: Phone-number, College-degree, email addresses etc

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 KEYS

Keys are of following types:-

1. Candidate Key
2. Composite Key
3. Primary key
4. Foreign Key

The name of each primary key attribute is

underlined.

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 CANDIDATE KEY

• a simple or composite key that is unique and minimal

•unique – no two rows in a table may have the same value at

any time

•minimal – every column must be necessary for uniqueness

•For example, for the entity

Employee(EID, First Name, Last Name, SIN, Address, Phone,
BirthDate, Salary, DepartmentID)

•Possible candidate keys are EID, SIN

51
 COMPOSITE KEY

•Composed of more than one attribute

•For example, First Name and Last Name – assuming there is

no one else in the company with the same name, Last Name
and Department ID – assuming two people with the same last
name don’t work in the same department.

•A composite key can have two or more attributes, but it must

be minimal.

52
 PRIMARY KEY

•A candidate key is selected by the designer to uniquely

identify tuples in a table. It must not be null.

•A key is chosen by the database designer to be used as an

identifying mechanism for the whole entity set. This is
referred to as the primary key. This key is indicated by
underlining the attribute in the ER model.

•For example Employee(EID, First Name, Last Name, SIN,

Address, Phone, BirthDate, Salary, DepartmentID) – EID is
the Primary key.

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 FOREIGN KEY

•An attribute in one table that references the primary key of

another table OR it can be null.

•Both foreign and primary keys must be of the same data type

•For example: Employee(EID, First Name, Last Name, SIN,

Address, Phone, BirthDate, Salary, DepartmentID) –
DepartmentID is the Foreign key.

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Graphical Representation in E-R diagram

55
 DEGREE OF A RELATIONSHIP

It is the number of entity types that participate in a

relationship

If there are two entity types involved it is a binary relationship

type
If there are three entity types involved it is a ternary relationship
type
It is possible to have a n-array relationship (quaternary)

SALESASSIST SELLS PRODUCT

CUSTOMER

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 CARDINALITY CONSTRAINTS

The number of instances of one entity that can or must be

associated with each instance of another entity.

If we have two entity types A and B, the cardinality constraint

specifies the number of instances of entity B that can (or must) be
associated with entity A.

Four possible categories are

One to one (1:1) relationship
One to many (1:m) relationship
Many to one (m:1) relationship
Many to many (m:n) relationship

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 CARDINALITY CONSTRAINTS

one-to-one

EMPLOYEE MANAGES DEPARTMENT

1 1

58
 CARDINALITY CONSTRAINTS

one to many

WORKS-
EMPLOYEE DEPARTMENT
FOR
1 M

59
 CARDINALITY CONSTRAINTS

many-to-one

WORKS-
EMPLOYEE DEPARTMENT
FOR

60
 CARDINALITY CONSTRAINTS

many-to-many

WORKS-
EMPLOYEE PROJECT
ON
M N

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 PARITICIPATION CONSTRAINTS
(OPTIONALITY)

Specifies if existence of an entity depends on it being related to another entity

via relationship.

• Specifies minimum number of relationship instances each entity

can participate in .
• This is called minimum cardinality constraint.
• Two type of the participation are : Total And Partial

TOTAL
PARTICIPATION
PARTIAL
• Ex: if company policy says that every employee must work for the
department then participation of employee in work-for is total.

WORKS-
EMPLOYEE DEPARTMENT
FOR
N 1

• Total participation is also called existence dependencies.

• Every entity in total set of employee must be related to a department via
WORKS-FOR
• But we can’t say that every employee must MANAGE a department
• Hence relationship is partial.
• Total participation is indicated by double line and partial participation by
single line.
 GENERALIZATION
The process of generalizing entities, where the generalized entities contain the
properties of all the generalized entities is called Generalization. In
generalization, a number of entities are brought together into one generalized
entity based on their similar characteristics. For an example, pigeon, house
sparrow, crow and dove all can be generalized as Birds.
 SPECIALIZATION
Specialization is a process, which is opposite to generalization, as mentioned above. In
specialization, a group of entities is divided into sub-groups based on their
characteristics. Take a group Person for example. A person has name, date of birth,
gender etc. These properties are common in all persons, human beings. But in a
company, a person can be identified as employee, employer, customer or vendor
based on what role do they play in company
 INHERITANCE
One of the important features of Generalization and Specialization, is inheritance, that
is, the attributes of higher-level entities are inherited by the lower level entities.

For example, attributes of a person like name, age, and gender can
be inherited by lower level entities like student and teacher etc.
 Benefits of ER diagrams

ER diagrams constitute a very useful framework for creating and

manipulating databases.

First, ER diagrams are easy to understand and do not require a person to

undergo extensive training to be able to work with it efficiently and
accurately. This means that designers can use ER diagrams to easily
communicate with developers, customers, and end users, regardless of their
IT proficiency.

Second, ER diagrams are readily translatable into relational tables which can
be used to quickly build databases. In addition, ER diagrams can directly be
used by database developers as the blueprint for implementing data in
specific software applications.

Lastly, ER diagrams may be applied in other contexts such as describing the

different relationships and operations within an organization.
 CONSTRUCTING AN ER MODEL
• Before beginning to draw the ER model, read the requirements
specification carefully.
• Document any assumptions you need to make.

1.Identify entities
• list all potential entity types. These are the object
of interest in the system. It is better to put too
many entities in at this stage and them discard
them later if necessary.
2.Remove duplicate entities
• Ensure that they really separate entity types or just
two names for the same thing
• Also do not include the system as an entity type
• e.g. if modelling a library, the entity types might be
books, borrowers, etc.
• The library is the system, thus should not be an entity
type.
3.List the attributes of each entity
• Ensure that the entity types are really needed.
• Are any of them just attributes of another entity
type?
• If so keep them as attributes a nd cross them off
the entity list.
• Do not have attributes of one entity as attributes
of another entity!
4.Mark the primary keys

• Which attributes uniquely identify instances of

that entity type?

5.Define the relationships

• Examine each entity type to see its relationship to

the others.
 6.Describe the cardinality and optionality of the relationships

• Examine the constraints betwee n participating

entities.
7.Remove redundant relationships

• Examine the ER model for redundant

relationships.

• ER modelling is an iterative process, so draw several versions,

refining each one until you are happy with it. Note that there
is no one right answer to the problem, but some solutions
are better than others!
 ENTITIES

• Bus - Company owns busses and will hold information about them.
• Route - Buses travel on routes and will need described.
• Town - Buses pass through towns and need to know about them
• Driver - Company employs drivers, personnel will hold their data.
• Stage - Routes are made up of stages
• Garage - Garage houses buses, and need to know where they are.
 RELATIONSHIPS

• A bus is allocated to a route and a route may have several buses.

Bus-route (m:1) - is serviced by
• A route comprises of one or more stages.
route-stage (1:m) comprises/has
• One or more drivers are allocated to each stage.
driver-stage (m:1) is allocated
• A stage passes through some or all of the towns on a route.
stage-town (m:n) passes-through
• A route passes through some or all of the towns
route-town (m:n) passes-through
• Some of the towns have a garage
garage-town (1:1) is situated
• A garage keeps buses and each bus has one `home' garage
ER DIAGRAM
 ATTRIBUTES
• Bus (reg- no,make,size,deck,no-pass)
• Route (route-no,avg-pass)
• Driver (emp - no,name,address,tel-no)
• Town (name)
• Stage (stage - no)
• Garage (name,address)
MORE TECHNIQUES
 More techniques for data analysis

There are two main techniques available to

analyze and represent complex processing
logic:

1. Decision trees and

2. Decision tables.
 DECISION TREES

A decision tree gives a graphic view of the

processing logic involved in decision
making and the corresponding actions
taken.

The edges of a decision tree represent

conditions and the leaf nodes represent
the actions to be performed depending on
the outcome of testing the condition.
 EXAMPLE
Consider Library Membership Automation Software (LMS) where it should
support the following three options:

1. New member
2. Renewal
3. Cancel membership

New member option

Decision: When the 'new member' option is selected, the software asks
details about the member like member's name, address, phone number etc.
Action: If proper information is entered, then a membership record for the
member is created and a bill is printed for the annual membership charge
plus the security deposit payable.
 Example Contd..
Renewal option

Decision: If the 'renewal' option is chosen, the LMS asks for the member's
name and his membership number to check whether he is a valid member or
not.
Action: If the membership is valid then membership expiry date is updated
and the annual membership bill is printed, otherwise an error message is
displayed.

Cancel membership option

Decision: If the 'cancel membership' option is selected, then the software

asks for member's name and his membership number.
Action: The membership is cancelled, a cheque for the balance amount due
to the member is printed and finally the membership record is deleted from
the database.
Decision Tree Representation
 DECISION TABLES
Decision tables are used mainly because of their visibility,
clearness, coverage capabilities, low maintenance and
automation fitness.

STRUCTURE

The four quadrants

Conditions Condition alternatives

Actions Action entries

Decision Table for LMS
 EXAMPLE

Suppose a technical support company

writes a decision table to diagnose printer
problems based upon symptoms
described to them over the phone from
their clients.
Decision Table
 BENEFITS
Decision tables, especially when coupled with the use of a
domain-specific language, allow developers and policy experts
to work from the same information, the decision tables
themselves.

Tools to render nested if statements from traditional

programming languages into decision tables can also be used as
a debugging tool.

Decision tables have proven to be easier to understand and

review than code, and have been used extensively and
successfully to produce specifications for complex systems.
REQUIREMENTS
DOCUMENTATION
 REQUIREMENTS DOCUMENTATION

This is the way of representing requirements in a consistent

format.

It is called Software Requirement Specification(SRS).

SRS serves many purpose depending upon who is writing it.

 written by customer
 written by developer

Serves as contract between customer & developer.

 Nature of the SRS

The basic issues that the SRS writer(s) shall address are the
following:

a) Functionality
b) External Interfaces
c) Performance
d) Attributes
e) Design Constraints imposed on an implementation.

SRS Should
-- Correctly define all requirements
-- not describe any design details
-- not impose any additional constraints
 Characteristics of a good SRS

SRS should be

1. Correct
2. Unambiguous
3. Complete
4. Consistent
5. Ranked for importance and/or stability
6. Verifiable
7. Modifiable
8. Traceable
 Advantages of a SRS

Software SRS establishes the basic for agreement between the

client and the supplier on what the software product will do.

1. A SRS provides a reference for validation of the final product.

2. A high-quality SRS is a prerequisite to high-quality software.

3. A high-quality SRS reduces the development cost.

 Problems without a SRS Document
The important problems that an organization would face if it does not
develop an SRS document are as follows:

• Without developing the SRS document, the system would not be

implemented according to customer needs.

• Software developers would not know whether what they are

developing is what exactly is required by the customer.

• Without SRS document, it will be very difficult for the maintenance

engineers to understand the functionality of the system.

• It will be very difficult for user document writers to write the users’
manuals properly without understanding the SRS document.
 Organization of the SRS
IEEE has published guidelines and standards to organize an SRS.

1. Introduction
1.1 Purpose
1.2 Scope
1.3 Definition, Acronyms and abbreviations
1.4 References
Overview
1.5
2. The Overall Description

2. Product Perspective
1 2.1.1 System Interfaces
2.1.2 Interfaces
2.1.3 Hardware Interfaces
2.1.4 Software Interfaces
2.1.5 Communication Interfaces
2.1.6 Memory Constraints
2.1.7 Operations
2.1.8 Site Adaptation Requirements
 Organization of the SRS

2.2 Product Functions

2.3 User Characteristics
2.4 Constraints
2.5 Assumptions for dependencies
2.6 Apportioning of requirements

3. Specific Requirements
3.1External Interfaces
3.2Functions
3.3Performance requirements
3.4Logical database requirements
3.5Design Constraints
3.6Software System attributes
3.7Organization of specific requirements
3.8Additional Comments.

4. Change Management Process

5. Document Approvals
6. Supporting Information
REQUIREMENTS
VALIDATION
 REQUIREMENTS VALIDATION

After the completion of SRS document, we would like to

check the document for:

Completeness & consistency

Conformance to standards
Requirements conflicts
Technical errors
Ambiguous requirements

The objective of requirements validation is to certify that

the SRS document is an acceptable document of the
system to be implemented.
REQUIREMENTS VALIDATION
 VALIDATION TECHNIQUES

There are two requirements validation techniques:-

1. Requirements Reviews

2. Prototyping
REQUIREMENTS REVIEWS
SOFTWARE QUALITY
ASSURANCE
 Software Quality

Our objective of software engineering is to produce good quality

maintainable software in time and within budget.

Here, quality is very important.

Different people understand different meaning of quality like:

•Conformance to requirements
•Fitness for the purpose
•Level of satisfaction

When user uses the product, and finds the product fit for its
purpose, he/she feels that product is of good quality. 1
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 Software Quality Assurance

Software quality assurance (SQA) consists of a means of

monitoring the software engineering processes and methods
used to ensure quality.

Every software developers will agree that high-quality software is

an important goal. Once said, "Every program does something
right, it just may not be the thing that we want it to do."

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 Software Quality Assurance

The definition serves to emphasize three important points:

1. Software requirements are the foundation from which quality

is measured. Lack of conformance to requirements is lack of
quality.

2. Specified standards define a set of development criteria that

guide the manner in which software is engineered. If the criteria
are not followed, lack of quality will almost surely result.

3. A set of implicit requirements often goes unmentioned (e.g.,

the desire for ease of use and good maintainability). If software
conforms to its explicit requirements but fails to meet implicit
1
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requirements, software quality is suspect. 6
 Verification and Validation

It is the name given to the checking and analysis process.

The purpose is to ensure that the software conforms to its

specifications and meets the need of the customer.

Verification represents the set of activities that are carried

out to confirm that the software correctly implements the
specific functionality.

Validation represents set of activities that ensure that the

software that has built is satisfying the customer
requirements. 1
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 Verification and Validation
Verification Validation

Are we building the product right? Are we building the right product?

Ensure that the software system Ensure that the functionalities meet
meets all the functionality the intended behavior.

Verifications take place first and Validation occurs after verification and
include the checking for mainly involves the checking of the
documentation, code etc overall product.
Done by developers Done by testers

Have static activities as it includes the Have dynamic activities as it includes

reviews, walk-throughs and executing the software against the
inspections to verify that software is requirements.
correct or not
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 SQA Plans

The SQA Plan provides a road map for instituting software quality
assurance. Developed by the SQA group, the plan serves as a
template for SQA activities that are instituted for each software
project.

The documentation section describes (by reference) each of the

work products produced as part of the software process. These
include –

• project documents (e.g., project plan)

• models (e.g., ERDs, class hierarchies)
• technical documents (e.g., specifications, test plans)
• user documents (e.g., help files)
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 Methods for SQA

The methods by which quality assurance

is accomplished are many and varied,
out of which, two are mentioned as
follows:

1. ISO 9000
2. Capability Maturity Model

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 ISO 9000
• “ISO” in greek means “equal”, so the association wanted to
convey the idea of equality.
• It is an attempt to improve software quality based on ISO
9000 series standards.
• It has been adopted by over 130 countries including India
and Japan.
• One of the problem with ISO-9000 series standard is that it
is not industry specific.
• It can be interpreted by the developers to diverse projects
such as hair dryers, automobiles, televisions as well as
software.
 Notes
• ISO-9000 applies to all types of organizations.
• After adopting the standards, a country
typically permits only ISO registered companies
to supply goods and services to government
agencies and public utilities.
• ISO-9000 series is not just software standard,
but are applicable to a wide variety of industrial
activities including design/development,
production, installation and servicing.
 ISO 9000 Certification
This process consists of following stages:-

1. Application
2. Pre-assessment
3. Document review and adequacy of audit
4. Compliance audit
5. Registration
6. Continued surveillance
 ISO 9000 Series
The types of software industries to which the different ISO
standards apply are as follows:

ISO 9001 : This standard applies to the organization engaged in

design, development, production & servicing of goods. This is the
standard that is applicable to most software development
organization.

ISO 9002 : This standard applies to the organization which do not

design products but only involved in production. E.g, Car
manufacturing industries.

ISO 9003 : This standard applies to the organization involved only in

installation and testing of the products.
Benefits of ISO 9000 Certification
1. Continuous Improvement
2. Improved Customer Satisfaction
3. Eliminate Variations
4. Better product and Services
5. Improved Profit levels
6. Improved Communication
7. Reduced Cost
 Capability Maturity Model
• It was developed by Software Engineering
Institute (SEI) of Carnegie-Mellon University in
1986.
• It specifies an increasing series of levels of a
software development organization. The
higher the level, the better the software
development process.
• It can be used in two ways: Capability
evaluation and Software process assessment.
CMM Levels
 CMM Levels
• Level One :Initial - The software process is characterized as inconsistent, and
occasionally even chaotic. Defined processes and standard practices that
exist are abandoned during a crisis. Success of the organization majorly
depends on an individual effort, talent, and heroics. The heroes eventually
move on to other organizations taking their wealth of knowledge or lessons
learnt with them.
• Level Two: Repeatable - This level of Software Development Organization has
a basic and consistent project management processes to track cost, schedule,
and functionality. The process is in place to repeat the earlier successes on
projects with similar applications. Program management is a key
characteristic of a level two organization.
• Level Three: Defined - The software process for both management and
engineering activities are documented, standardized, and integrated into a
standard software process for the entire organization and all projects across
the organization use an approved, tailored version of the organization's
standard software process for developing, testing and maintaining the
application.
 CMM Levels
• Level Four: Managed - Management can effectively control the software
development effort using precise measurements. At this level, organization
set a quantitative quality goal for both software process and software
maintenance. At this maturity level, the performance of processes is
controlled using statistical and other quantitative techniques, and is
quantitatively predictable.

• Level Five: Optimizing - The Key characteristic of this level is focusing on

continually improving process performance through both incremental and
innovative technological improvements. At this level, changes to the process
are to improve the process performance and at the same time maintaining
statistical probability to achieve the established quantitative process-
improvement objectives.
 Key Process Areas of each Level
CMM Level Focus Key Process Areas
Initial Competent people -
Repeatable Project Management Software Project Planning
Software Configuration Management
Defined Definition of Processes Process Definition
Training Program
Peer Reviews
Managed Product and process quality Quantitative Process Metrics
Software Quality Management
Optimizing Continuous Process Defect Prevention
Improvement Process Change Management
Technology Change Management
 Comparison of ISO-9000 Certification & SEI-CMM
ISO focus on the “customer-supplier relationship”, whereas CMM focus on software
supplier to improve its processes to achieve a higher quality product for the benefit
of the customer.

ISO 9000 standard is written for a wide range of industries whereas CMM
framework is specifies for the software industry.

CMM is a five level framework for measuring software engineering practices, and
ISO 9000 defines a minimum level of attributes for a quality management program.

The ISO 9000’s concept is to follow a set of standards to make success repeatable.
The CMM emphasizes a process of continuous improvement.

Once an organization has met the criteria to be ISO certified by an independent

audit, the next step is only to maintain that level of certification. CMM is an on-
going process of evaluation and improvement, moving from one level of
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achievement to the next. Even at the highest level of maturity, the focus2 is on
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continuous improvement.