INTRODUCTIONS

TEAM YELLOW
SOVAN KAR
● Hometown : Durgapur, West Bengal
● Graduation Stream : B.E. (C.S.E.)
● College : Sri Sairam College of Engineering
● University : Visvesvaraya Technological
University
● College City : Bangalore, Karnataka
● Hobbies : Playing games and Listening to
music
DHANUSH R BANGERA
● Hometown : Mangalore,Karnataka
● Graduation : B.E(CSE)
● College : Shree devi institute of technology
● University : Vishveshwarya technological
university
● College City : Kenjar mangalore
● Hobbies : Playing cricket

3
CHIRANTHAN M V
● Hometown : Mangalore, Karnataka
● Graduation Stream : B.E. (C.S.E.)
● College : AJ Institute of Engineering and
Technology
● University : Visvesvaraya Technological
University
● College City : Mangalore, Karnataka
● Hobbies : Script Writing, Swimming, Travelling
Hi I’m ANEESH J K

● Hometown : TVPM , KERALA

● Graduation Stream : B.tech (C.S.E.)
● College : COLLEGE OF ENGINEERING ATTINGAL
● University : KALAM TECHNOLOGICAL UNIVERSITY
● College City : TVPM, KERALA
● Hobbies : WANDERLUST, MULTI-PLAYER GAMING . . .
AYUSHI YOGENDRA VERMA
● Hometown : Indore MP
● Graduation : B.E (CSE)
● College : Acropolis Institute of Technology and
Research
● University : RGPV
● College City : Indore
● Hobbies : Sketching and Drawing
KAVYA A

● Hometown : Guntur Andhra pradesh

● Graduation : B.Tech (Cse)
● College : KKR and KSR institute of
technology and Sciences
● University : Jntu K
● College City : Vinjanampadu Guntur.
● Hobbies : Singing, Dancing.
I’M VETRIVEL E
● Hometown : Coimbatore, Tamil Nadu
● Graduation Stream : B.E.(CSE)
● College : DR Mahalingam College of Engg and
Technology
● University : Anna University
● College City : Coimbatore,Tamil Nadu
● Hobbies : Travelling,Meme Creating
KAVYASHREE N
● Hometown : Chitradurga, Karnataka.
● Graduation Stream : B.E. (C.S.E.)
● College : East West Institute Of Technology
● University : Visvesvaraya Technological University
● College City : Bangalore, Karnataka
● Hobbies : Portrait Sketching, Dancing
ABHAY BANDIL
● Hometown : Gwalior, Madhya
pradesh
● Graduation Stream : B.E. (C.S.E.)
● College : ITM Group of Institutions
● University : RGPV,Bhopal
● College City : Gwalior, Madhya
Pradesh
● Hobbies : Listening to music and
Travelling
 Hello!
I AM SWAROOP KOSURI
HOMETOWN - KAKINADA, AP
GRADUATION - B.tech (E.C.E)
COLLEGE - SRKR ENGG COLLEGE
UNIVERSITY - ANDHRA UNIVERSITY
COLLEGE CITY - BHIMAVARAM
HOBBIES - GRAPHIC DESIGNING,
VFX, DRAWING
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MANGA SIRISHA
● Hometown : Visakhapatnam, Andhra Pradesh
● Graduation Stream : B.TECH (E.C.E)
● College : Raghu Institute of Technology
● University :Jawaharlal Nehru Technological
University,Kakinada.
● College City :Visakhapatnam, Andhra Pradesh
● Hobbies : Making handicrafts and drawing
1. COMMUNICATION
COLLEGE & CORPORATE
Communication and it’s
Importance
● Communication : It’s a process of creating and
sharing ideas, information, views, facts, feelings,
etc.through speech, signals, writing and behavior
among the people to reach a common
understanding.
● Communication is the key to Directing function of
management.
Continuation . . .
● Importance : The implementation of policies and
programmers of management is possible only
through effective communication.
● An effective communication is the basic
requirement for good leadership, proper
coordination and managing.
● Speedy flow, clear words, language and flexibility is
needed for good communication.
COLLEGE v/s
CORPORATE
Only learning takes place Learning takes place while earning

Creates the foundation for the Builds the career and hence the future
future
A student enjoys more freedom An employee has to be more
responsible
Exams are the major qualifying Evaluation is done on a daily basis
criteria

Practical is 25% Practical is 100%

Up to you and don't affect others Highly interlinked

Communication in Colleges
● May be in colloquial language.
● Barriers like regional or interpersonal reasons may
hinder the flow of information.
● Emails or telephonic conversations are
inappropriate.
● Skillfully delivering messages.
● Body language while delivering.
Transition From Campus to
Corporate
● Corporate world require formal mode of
communication. Like college, one should not
communicate informally with others.
● One should communicate according to hierarchical
level.
● Corporate communication need be done in order to
keep all the stakeholders informed of a company’s
vision, mission and strategic objectives.
● Corporate Communications use various different
platforms to keep a company’s stakeholders updated
Corporate and Communication
● It’s not just about talking but building a community
around you.
● Communication is the key.
● It’s not just about you and your colleagues, but
about the organisation as well.
● There’s a department named as Corporate
Communication
Do's and Don'ts💣
● Never be a member of social media groups.
● Keep your personal life completely private.
● Don’t show bias on others based on language, caste,
religion etc.,
● Don’t do all work on your own and sit for longer hours.

● Better to have more than one skill.

2.MULTIGEN WORKFORCE
BABY BOOMERS (1946 - 64)
Baby boomers : (1946-1964)
● It is a concept developed in US post world war II.
● Almost 77 million babies were born in US alone
(40%).
● Search and email are the top two online activities
among Boomers.
● Baby Boomers are confident, independent and self-
reliant.
ADVANTAGES &
CONTRIBUTIONS

Workaholics Excellent at Being

Stick to Their Work Ethics Mentors
Team Players Team Builders
Well Adapted Professionals and
Experienced
Have Analytical
The Foundation Upon
Knowledge
Which Most Companies
Are Built Upon and
Maintained
 DISADVANTAGES

Less inclined to
Competitive
welcome
change

Least tech Not a social

savvy of all media
generations opportunists
Strengths of Baby Boomers:
● Work-Centric ● Competitive
Define themselves by Equate work and
professional accomplishment position with self worth
● Independant ● Self Actualization
Confident, Self Reliant Realising their
● Goal Oriented worth and capabilities
Dedicated and focussed
 RETIREMENT
● Labor statistics indicate that nearly
80 million Boomers will exit the
workplace within the next decade.

– Approximately 8000 per day.

– Approximately 300 per hour.

● With the recession, approximately

57% of boomers will stay in the
labor market affecting all the
generations.
3.CORPORATE ETIQUETTE
BUSINESS INTRODUCTION
What is Business Etiquette?

Business etiquette is a set of rules that govern the way

people interact with one another in business, with
customers, suppliers, with inside or outside bodies
Why Business Etiquette is Important
?
● Know what to do in ● Increase your level of
business and social confidence in
situations. business (because
● Connect better with you know what to do).
your co workers and ● Create a positive and
clients collegial work
● Develop a strong environment.
reputation
How an individual will Introduce in Business
Introduction?

● Do greet clients with a firm handshake

● Dress properly
● Keep your voice messages and greetings short and
sweet
● Be aware of cultural differences.
● Find a comfortable sitting position.
● Be confident , attentive and punctual.
● Ask the relevant questions.
Things that shouldn’t be done in Business
Meeting Etiquette
● Don’t assume everyone knows everyone.
● Do not introduce yourself with your first or last
name.
● Don’t greet everyone with a hug.
● Don’t send unsolicited texts to business contacts.
● Don’t stray away from Ms.
● Don’t keep the personal items on the table.
● Don’t use your smartphone.
● Don’t eat during the meeting.
Introduce your
Business/ Product/ Organisation
● Determine the intent
● Research the company or market
● Identify the need
● Open with a strong statement
● Include relevant details
● Keep it short and concise
● Summarise
● Create a call to action
How not to Introduce your
Business/ Product/ Organisation
● Don’t Introduce with lack of information
● Don’t introduce with hesitation
● Don’t share irrelevant details
● Don’t disrespect of others product
4. CUSTOMER SERVICE
PERSONAL QUALITIES
WHAT AM I ?

The assistance and advice provided by a company or a

service provider to those people who buy or use its
products or services.
CUSTOMER SERVICES
GOOD SERVICE BAD SERVICE
Timely “ I’m the exact opposite
Attentive of the other side :) “
Dedicated
Assuring
Patient & Empathetic
Able … and more
STORY TIME

🌏
GOOD SERVICE EXPERIENCE
STORY-1
I had gone at dairy shop to buy
paneer. I gave 500 INR to shopkeeper
by mistake he returned me 1700INR
he thought i gave him 2000 note. But
when I tell him that you returned me
more money by mistake. Then he
said you are really good man and he
gave me 250 gram extra paneer. This
experience is few year back.
GOOD SERVICE EXPERIENCE
STORY-2
We recently purchased a new tv and was looking for a brand
new DTH connection and finally came to the conclusion that
Tata Sky fulfils our need the best the very first 4 days it
worked perfectly but after that, the quality dropped &
sometimes even there was network loss due to weather
changes. Thinking that i called the customer care number of
Tata Sky, might help me with the network error. The Tata Sky
serviceman reached my location within 40 mins of placing
the complaint.
The Tata Sky serviceman was super cooperative with me &
repaired the dish antenna within 15 mins. After the repair,
checking the video quality it was all back to normal and it
BAD SERVICE EXPERIENCE STORY-
1
I wanted to open an account in XYZ company, but they
didn’t respond to my calls properly in the start. Then
after told me that they would help me create it
through online and then left with no response for a
week. As I wanted to open the account ASAP. I jumped
to other bank for it.
BAD SERVICE EXPERIENCE STORY-
2
I was using abc network and too often there was network
issues. I called for the customer care to sort out the
issue,they asked for many details and then they said they
would connect my call to their superior and they will resolve
your problem they said. But the call was disconnected after
a minute.Again I tried by that time also same thing
happened. Fed up with the network I decided switch my
network and sent a message requesting for port code.
Within 10 mins a person from abc network called and said
he would like to help me out in sorting all the problems.
Then I said ok wait and then after a minute I disconnected
:)