Basic Security 123

BASIC
AWARENESS TRAINING
SESSION
FOR SECURITY UNIT
NOSAGIE HOLDINGS LIMITED

WHAT SHOULD BE OUR TAKE HOME TODAY?:
• Understand the role of a security guard

• Professionalism in security operations
• Customer services and cross selling for security unit
• Emergency responds and first aid
• Understand the need for a good team work
• Knowing when to fire your security
PREAMBLE
“Security is the essential roadblock to

achieving the road map to peace” George Bush
“ Security is not a product but a process”
Bruce Schneier
“At the end of the day, the goal is simple:

safety and security” Jodi Rell
WHAT IS SECURITY
• A state of being free from danger or threats (the promised land)

• The opposite of security is insecurity and the only way to overcome
insecurity is for you and I to take control.
• The goal of this session is to support current efforts of the organization
to bridge the knowledge and performance gaps noticed within the
security unit.
WHO IS A SECURITY GUARD
• A security guard is totally different from traditional watchman or ‘mai

guards’
• This is because the task of ensuring safety in todays world has become
more complex and therefore requires strategy.
• Hence, sessions like this is imperative to ensure
that we deploy our resources properly.
• The security officers are always the first organizations staff that a
customer meets
• So you are the first impression the customer gets
“there is no second opportunity

to create a first impression”
WHAT THIS MEANS IS THAT
• How you look or do not look,

• What you do or do not do,
• What you say or do not say,
• Will go a long way to helping the customer
or visitor form an impression of the
organization
WHAT IMPRESSION DO YOU WANT TO
CREATE?
ESSENTIAL QUALITIES OF A GOOD SECURITY
GUARD
PROFFESSION
SRENGTH AL
AND
FITTNESS
ATTITUDE
LEADERSHI
GOOD P
JUGMENT
SKILL
COMMUNICATION
SKILLS
PROFESSIONALISM IS ALL ABOUT
EXCEPTIONAL SECURITY SERVICES
Because a security guard is the first representative of the company, he must act
professionally at all times and any cost.
• Always be honest and act ethical all the time
• Be sensitive to peoples special needs
• Don’t judge people based on their look
• Know your environment
• Know your employers security policies in order to act within them
• A security guard is professional and ethical if he does what is considered to be
morally sound and act in the manner you would expect a security guard to act.
ACTING PROFESSIONAL INCLUDES
• Have the capacity to detect and discerning potential breech of

security
• Promote a robust environment of prevention and deterrence.
• Effective patrol, shift co ordination and incident reporting skills
• Deploying and working with new and advanced technologies.
• Safety awareness and collaborations.
• Professional in conducting search.
• And identifying high risk areas, periods and facilities.
COMMUNICATION SKILLS
Security personnel interact with people on a

daily basis. Whether it is giving directions,
interviewing/interrogating a suspect, or
simply reporting an incident to a supervisor,
effective communication is essential to ones
success and to the success of the business
they protect.
COMMUNICATION ETIQUETTES
• Pick up the telephone quick.

• Start with a greeting.
• Politely asked to know who is on the other end.
• Never interrupt.
• Smile when talking.
• Learn how to manage abusive customers.
• Ask questions if your are not clear.
• Refer to a superior officer if you are in doubt and follow up for result.
• And use pleasant words when talking.
PLEASE GOODDAY
SORRY EXCUSE ME
HOPE YOU
THANK ENJOYED
YOU YOUR
STAY
CALL
AGAIN
WEAR A SMILE ALWAYS
SELLING SKILLS
CUSTOMER SERVICE SKILLS
LEADERSHIP AND TEAM WORK
• “Unity is strength…..where there is team

work and collaboration wonderful things
can be achieved” Mattie Stepanec
• “A team is not a group of people who work
together it is a group of people who trust
each other” Simon Sinek
• “If you want to go fast go alone but if you
want to go far go together” African proverb
THE 4CS OF TEAM WORK
• Collaboration:- the ability to work with others without conflicts.

• Cooperation:- your ability to manage your bid as part of the
whole
• Creativity:- evolving new ways to do things better for the team.

• Clarity:- understanding the task at hand.
TRUSTWORTHINESS AND ATTITUDE
MENTAL AND PHYSICAL FITNESS
• The task of ensuring personal and property

safety is very demanding. Hence, guards are
required to go through constant medical
evaluations and fitness test.
• The whole idea is to have a squad that is ready
to respond to an emergency situation.
CONFLICT RESOLUTION
• Conflicts arises every time and security are

always called upon to save the situation.
• Security personnel must have the requisite
skills needed to deal with the situation and
ensure that the condition is mitigated and
brought under control swiftly.
RISK ASSESSMENT AND MITIGATION
• As part of their compliance process with the

operational risk management
requirements, security outfits must define how they deal with
threats.
• security risk management planning entails that a standard
procedure must be followed in assessing and mitigating security
threats.
FIVE STEPS TO CREATING A SECURITY RISK
MITIGATION PLAN
• IDENTIFY RISK
• Identify potential events and
event sequences where risk is
presented.
• Risk can be in the form od
existing vulnerabilities an the
organization or known threats
ASSESS THE RISK
• Perform a risk
assessment of the event.
• Find the quantitative risk
of each event by
weighting its potential
impact and the likelihood
of it occurring
PRIORITIZE THE THREATS
• Once a risk assessment

has been completed,
rank the potential risk
from most severe to
least.
• Area with the lowest
This Photo by Unknown Author is licensed under CC BY-SA-NC
level of acceptable risk

should be the priority
TRACK RISK
• If the risk can be followed,

keep track of it and the
threats it poses,
• For example tracking a
group of drunk friends in
the hotel.
• Or tracking unusual
movement outside the
hotel premises.
IMPLEMENT AND MONITOR PROGRESS
• Once a situation is on your

radar, a mitigation plan should
be put in place.
• Continue to monitor how it is
working and perform test to
ensure that the plan is up and
going.
• And change your risk plan if
events or priorities changes
EMERGENCY RESPONDS AND FIRST AIDS
CONTINGENCY PLAN
• Police
• Army
• Fire service
• Hospital
10 WARNING SIGNS
• Excessive absenteeism
• Tardiness
• Sleeping on duty
• Smoking on duty
• Drinking on duty
• Leaving duty post
• Entertaining people on duty
• Arguing with customer and visitors
• Engaging in unnecessary conversation
• Listing to music while on duty
DISCUSSION FEEDBACK
• What are the general requirements for professional

conduct at work?
• How important are our customers and visitors to the
organization?
• How can we crate a lasting first impression on a visitor?
• How important is your attitude to your job function?
• And finally what is our contingency plan?
•Thank you

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BASIC

NOSAGIE HOLDINGS LIMITED

• Understand the role of a security guard

“Security is the essential roadblock to

“At the end of the day, the goal is simple:

• A state of being free from danger or threats (the promised land)

• A security guard is totally different from traditional watchman or ‘mai

“there is no second opportunity

• How you look or do not look,

• Have the capacity to detect and discerning potential breech of

Security personnel interact with people on a

• Pick up the telephone quick.

• “Unity is strength…..where there is team

• Collaboration:- the ability to work with others without conflicts.

• Creativity:- evolving new ways to do things better for the team.

• The task of ensuring personal and property

• Conflicts arises every time and security are

• As part of their compliance process with the

• Once a risk assessment

level of acceptable risk

• If the risk can be followed,

• Once a situation is on your

• What are the general requirements for professional

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