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    Aadhityaa A S - Subramani M - Dayal Kiran Raj M Ezra Prince - Ravindra Bharathi

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    Dayal Kiran
    E-Governance G2C focuses on the use of information and communication technologies by governments to provide information and services to citizens. Some key aspects covered are the phases of governance like information, interaction, transaction and transformation. Important factors for successful G2C include making services customer-centric and providing multi-channel delivery to meet different citizen needs. Examples given of G2C implementation include initiatives in India, Canada, Europe and the US. Challenges to G2C development include political, social, economic and technological issues.

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    Aadhityaa A S - Subramani M - Dayal Kiran Raj M Ezra Prince - Ravindra Bharathi

    Uploaded by

    Dayal Kiran
    21 views36 pages
    E-Governance G2C focuses on the use of information and communication technologies by governments to provide information and services to citizens. Some key aspects covered are the phases of governance like information, interaction, transaction and transformation. Important factors for successful G2C include making services customer-centric and providing multi-channel delivery to meet different citizen needs. Examples given of G2C implementation include initiatives in India, Canada, Europe and the US. Challenges to G2C development include political, social, economic and technological issues.

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    E-Governance G2C focuses on the use of information and communication technologies by governments to provide information and services to citizens. Some key aspects covered are the phases of governance like information, interaction, transaction and transformation. Important factors for successful G2C include making services customer-centric and providing multi-channel delivery to meet different citizen needs. Examples given of G2C implementation include initiatives in India, Canada, Europe and the US. Challenges to G2C development include political, social, economic and technological issues.

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    21 views36 pages

    Aadhityaa A S - Subramani M - Dayal Kiran Raj M Ezra Prince - Ravindra Bharathi

    Uploaded by

    Dayal Kiran
    E-Governance G2C focuses on the use of information and communication technologies by governments to provide information and services to citizens. Some key aspects covered are the phases of governance like information, interaction, transaction and transformation. Important factors for successful G2C include making services customer-centric and providing multi-channel delivery to meet different citizen needs. Examples given of G2C implementation include initiatives in India, Canada, Europe and the US. Challenges to G2C development include political, social, economic and technological issues.

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    E-Governance G2C

    AADHITYAA . A . S SUBRAMANI . M DAYAL KIRAN RAJ . M EZRA PRINCE RAVINDRA BHARATHI .

    SOURCE

    ACCEPTANCE

    OPPOSE

    G2G

    G2B

    G2C

    Railways

    Himachal Pradesh

    E- governance

    Use of information and communications technologies by governments to enhance the range and quality of information and services provided to citizens, businesses, civil society organizations, and other government agencies in an efficient, cost-effective and convenient manner

    Governance phases

    Information Interaction Intake process Transaction Transformation Integration & change

    Presence

    Complete transactions

    IMPORTANT FACTORS Customer centric


    It is absolutely essential to place the citizen at the center of the government service delivery.

    Multichannel delivery
    The needs of each of the different kinds of citizens would be served.

    Citizen paying TAX

    Implementation of e -Governance

    CHALLENGES FOR DEVELOPMENT


    Political Social Economical Technological

    Political challenges

    Social challenges

    Economical challenges

    Technological challenges

    e-Government by country
    Canada India European countries Middle-east USA

    Awards Implementation of e-Governance Initiatives

    Department of Administrative Reforms and Public (DARPG) .

    Grievances

    The category of awards include Excellence in Government Process Re-engineering, Exemplary Horizontal Transfer of ICT-based Best Practice, Outstanding performance in Citizen-Centric Service Delivery, Innovative Technology Usage in e-Governance, Exemplary Usage of ICT by PSUs, Best Government Website,

    E - GOVERNANCE AWARD
    q The State Agriculture Department has been awarded the gold award at the national level of e-governance q q q It is the first-of-it-kind effort to use information technology in agriculture to benefit the farmers.

    E-Governance Award
    Chief Minister Jayalalithaa has ordered the institution of an award scheme in egovernance to encourage the youth. 3-Awards development of application using mobile technology, innovative application for differently-abled persons and development of application using neural network.

    MERITS
    Democratization Time saving Environmental bonuses Speed, Efficiency and convenience Public approval Cost effective

    DEMERITS
    Hyper surveillance Initial Cost Inaccessibility False sense of transparency Accountability

    What is G2C?
    Communication link between Government and private individuals. Done through ICT,Direct postal mails, Media campaigns etc. Takes place at three levesFederal,State and Local .

    Objectives of G2C
    To facilitate citizen interaction with Government. To enhance access to public information. Creation of One-stop shopping. Attenuate the process-laden nature in Govt functions. Facilitating Citizen-citizen interaction. Increase Citizens participation.

    Motivational factors .
    Citizen Demand arising as a result of growing influence of Technology. Increase in Time pressure. Improved Efficiency and more Reliability. Better Governance.

    Examples
    National portal of Indiasingle window access to Information/services of Government. Income Tax Indiaportal relating to Income tax services. KeralaCMs portalofficial website of Kerala CM Mr.Oommen Chandy Chennai traffic police in facebook

    G2C in State level


    Bhoomi in Karnataka Gyandoot in Madhya Pradesh Smart government in Andhra pradesh Sustainable Access in Rural India (Sari) Tamil Nadu Sampark in Chandigarh

    CHALLENGES FOR G2C INDIA


    3/4th of population lives in rural areas Huge fund allocation Language barrier Govt employee mind set Lack of cyber laws Security privacy

    Shoot your questions !!!!

    Comments!!!!!

    Thank U !!!

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