The late Queen apparently brought her own pillows. There are plenty of ways for ordinary passengers to improve their experience, too, says crew member Meryl Love

I work for an airline that is keen to be festive. Spare a thought for all us obliged to have ‘fun’ while serving the public, says Meryl Love

I am fed up of solo flyers - usually women - having to give up their seats just because other passengers have kids in tow, says airline crew member Meryl Love

Airline staff shortages and travel chaos have cranked up encounters with furious customers, says cabin crew member Meryl Love