FAQs
United States - We ship USPS Priority Mail within the US, and For domestic shipments, this usually means that once your order leaves our shop, it should be delivered to you in 2-3 days. We offer free shipping to the contiguous United States on orders over $125. For orders to Alaska and Hawaii, we may need to request additional shipping cost for large orders that exceed 2 pounds.
International - Shipping costs will be calculated after checkout. We use either USPS First Class International mail OR DHL for international orders. Once we have your order packaged up, we will compare and contrast and contact you if the shipping excedes the $25 authorized by you during checkout. Orders usually take between 1-2 weeks to be delivered once it leaves our shop and according to your country's delivery speeds. DHL shipping is generally much quicker and trackable, and we will go that route when not excessively expensive. Again, international shipping costs start at $25 per order and we will email you if cost of shipping will be more than $25.
UPDATED RETURN POLICY
Effective 1 January, 2025
We want you to be happy with your purchase! If you receive an item not to your liking in some way, you are welcome to return it for store credit only - no cash refunds will be issued. You have 30 days from your purchase date to request a return. There is a 15% restocking fee for returned items, which means you will receive a store credit for 85% of the purchase value of the physical item. We will not pay the shipping on returned items, and store credit issued will not include the initial shipping costs.
The item must be unopened and in the same condition as when you received it. We are unable to accept returns for gift certificates, patterns, books, needles, or notions. Items purchased at a sale price are not eligible for return.
If you have any questions or concerns about items you're considering, we recommend giving us a call or emailing us. We can answer specific questions by email or over the phone!
Return Process -If you would like to return one or more items from your order... Email us (support@theloopyewe.com) with your name, order number, and items you wish to return.
• Wait for our email confirmation with directions for shipping the items back
• Ship the items as directed (you might consider insuring your return since we can only give you a refund for items that actually arrive back to us safely).
• We will email you a confirmation after we have processed your return and issued your credit, typically within 2 business days of receiving the return.
Classes Unless otherwise noted within the class description, you may cancel your class registration up to one week prior to the class for a full refund. No refunds will be issued for missed classes. If you'd like to cancel your class registration, please contact us by phone or email.
We accept Visa, American Express, Discover, MasterCard, and PayPal forms of payment. We also gladly accept our gift certificates as a payment method.
I saw an item available earlier, but it's no longer there; what happened? It most likely means we are sold out of the product.
Click here to find out more about shopping in our Loveland store!
