177 total
My husband liked his new Royal alpaka bomber. The quality and look are excellent. I also very pleased with Maras Baby Alpaca reversible sweater. It's very soft and good looking.
Thank you for a great service
Date of experience: November 29, 2024
Men’s cardigan that is warm and thick and stylish like a jacket. So soft and beautifully made.
Date of experience: December 05, 2024
My order was received correctly and timely! Thank you Alpaca Collections!
Date of experience: December 05, 2024
I felt the product I purchased is somewhat unique, which is important to me. The price was reasonable after it went on sale and with a discount coupon and the shipping was quick.
Date of experience: November 25, 2024
Beautiful product with a beautiful story. Packaging also lovely.
Date of experience: November 21, 2024
The hoodie I ordered had a very long body, comical even. After one cold water hand wash, it shrank at least 2 sizes. I tried the restoration method with conditioner, worked a little, but still completely unwearable.
Date of experience: June 15, 2024
Reply from Alpaca Collections
Dear Charles, thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with our hoodie, we take quality issues very seriously. A member of our team will be reaching out to you today to assist with the return and replacement process. I hope you give us another chance so you can have the excellent experience we're known for.
After a catastrophic xmas order from another company, I ordered from Alpaca Collections on Dec 28. Items were received by friends on Jan 5 who loved them. They said that items were high quality.
Only complaint is that I never received a shipping notice which had me on edge due to previous bad experience.
Date of experience: December 28, 2022
Reply from Alpaca Collections
Dear Jeffrey, thank you for your patience and understanding!
Loved loved your customer experience BUT socks went in dryer, along with all the dark laundry, as is custom, and they shrank. I later read the packaging. I am not used to hand-drying my socks. I respect and appreciate the quality, just did not realize I had to be more careful w/socks - generally they just go into the laundry. Thank you again tho for the terrific customer service and very nice warm soft socks.
Date of experience: February 14, 2024
Very high quality items. I have bought several items thru your web with high customer satisfaction. This time is not an exception. However for Memorial weekend, a 10% additional discount was advertised, but when placed athe order it was not applied. Sad.
Date of experience: May 29, 2024
Reply from Alpaca Collections
Dear Maribel, thank you for your loyalty and for sharing your positive experience with our products!
It was true! Its like a cloud , amazing!
Incredible , im not doing a review just lieing about the product. The manufactory is perfect, royal alpaca is soft and luxury. The bomber jacket is classical ad style so u can use it at any age .
They give you the garment bag even, 10/10 for me and im italian so about fashion I know 1 thing or 2 ahaha really
Date of experience: January 24, 2024
Absolutely great purchase, a fine soft fabric and a perfect fit. I sized down to medium from my normal large (42R), which fit perfectly, so the men's blazer seems to run big. Be patient with the export process, it's worth the wait.
Date of experience: April 04, 2024
Reply from Alpaca Collections
Dear Brian, thank you so much for your wonderful review!
I received helpful and somewhat timely feedback.
The feedback could have been better if my calls were actually answered by a representative at Alpaca Collections. Instead my calls would always go to the machine and I would then get a response about two or three hours after my call.
Date of experience: December 01, 2022
Reply from Alpaca Collections
Dear Voe, we thank you and appreciate you bringing this to our attention.
I had given a one-star review, but that wasn't fair to this company. Their return policy doesn't work for me (not providing a shipping label makes the process too expensive and cumbersome to be worth the risk from my perspective), but it will work for others. This company is responsive and kind and the products are very high quality. Hopefully you won't want to return yours!
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Returns are too difficult and restricted (no shipping label and very short return window counting 30 days from when product is shipped out to when it lands back at your place).
I won't order again, as it's just too much of a risk.
Quality was good, but with an online order, easy returns are key.
Date of experience: March 03, 2024
Reply from Alpaca Collections
Dear Lise,
Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers as it helps us improve our services.
Regarding the return window of 30 days, it is a standard measure. However, we offer flexibility if the client finds it difficult to meet the provided timeframe for returning the item. Additionally, we do provide shipping labels in certain cases, such as damaged garments or incorrect products. For exchanges, we cover the cost of sending the new product to you.
We apologize for any inconvenience you experienced, and we hope you give us another chance so you can have the excellent experience we're known for.
From ordering to receiving it was easy, fast and awesome! The sweater I ordered was just like the photo online. Beautiful!!! And the added bonus was that it fit perfectly! Thank You Alpaca Collections.
Date of experience: June 13, 2024
Reply from Alpaca Collections
Dear John, thank you for your amazing review! Your satisfaction is our top priority.
Renato kept me upto date with my order via friendly emails. The order came one day early and the products are absolutely beautiful. I am very happy with the whole online ordering experience.
Katherina
Western Australia
Date of experience: April 16, 2023
Extremely helpful customer service! I ordered a scarf as a birthday present for a 25-year-old who lives in Ohio, & was a little disappointed in it when it came. I called, & a phenomenally helpful woman had a discounted replacement out to me in a few days. I've ordered from Alpaca Collections in the past & will definitely continue to!
Date of experience: December 14, 2022
Reply from Alpaca Collections
Dear Michelle, we're glad you're happy with our customer service!
I purchased four Briana Alpaca Hoodie Pullovers, one Alaska Crew-Neck Baby Alpaca, and one Alpaka Pima Cotton T-shirt as Christmas presents for my family. I placed my order and later on, Elizabeth helped me with some questions and also made sure the order was split into different addresses. I felt so relieved once every member of my family received their package at their door. It made me feel very pleased to know that Elizabeth did an excellent job. Regarding the garments, I have never received so many compliments from my family. They just loved how soft and the great quality of these products. Overall, I am so happy with this company, the customer service, and the products!
Thank you, AC team, for your assistance and for making a merry Christmas for my family.
Date of experience: December 11, 2023
They called me to inform me one of the scarves would not be delivered in the initial delivery, however would be delivered by a specific date. Not only did the scarf delivered a few days prior to the expected delivery date, but I received a call to inform me the delivery was on the way. 5⭐️ customer service. I would 100% recommend Alpaca Collections.
Date of experience: December 21, 2023
Problems with first shipment. Apparently the customs needed to know more info about what is inside so the shipment was returned. I never got contacted by fedex and when the company contacted me it wasn’t very clear via the tracking …so the package for sent back.
Company contacted me and helped me resolve issues in a timely manner by sending another package through a diff company. Excellent customer service and support, I just received the second shipment and products are as described! Happy with my order :)
Date of experience: August 16, 2023
Reply from Alpaca Collections
Dear Maria, we’re normally known for our exceptional attention to detail, and we sincerely apologize for any inconvenience you have experienced. We would appreciate the opportunity to make this right, our customer service team has contacted you. I hope you give us another chance so you can have the excellent experience we're known for.
The quality was good and shipping was fast. The reason I am not giving it 5 starts is because colors are not depicted correctly on the website. I received a color that looked different than was shown on the website. Questions go to VM and response come a couple of hours later.
Date of experience: January 21, 2023
