Norton Reviews

34,312  Excellent
TrustScore 4.5 out of 5

4.4

In the Software Company category

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Reviews4.4

34,312 total


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Rated 5 out of 5 stars

Good security I feel safe with

Good security I feel safe with, I have used Norton for many years. I used to work for a charity which required very high online security for its confidentiality policy and was happy to use the same product for my home use when I bought my first computer and have stayed with it since.

Date of experience: February 11, 2025

Reply from Norton

Thank you for sharing! This is absolutely wonderful to hear. We are glad to be the service you choose to use! We hope you have a wonderful week.


Rated 5 out of 5 stars

Norton user for many years...

Been a Norton user for many years and to date have not had any serious issues from viruses, malware etc. New features introduced have proved equally helpful and useful.

Date of experience: February 11, 2025

Reply from Norton

Cristian, thank you for being a long-time customer! We are so thrilled to hear that you have not had any viruses and such. We are always looking to enhance our products to make them better and more efficient. Thank you for your feedback.


Rated 5 out of 5 stars

Been using Norton for years

Been using Norton for years and find it very effective and good value for money although I do have to shop around and renegotiate the price every time since the auto renewal price is always too high. User interface is very easy to navigate and I find the Password Manager especially useful. Customer service has been easy to reach and very professional when I've needed it.

Date of experience: February 01, 2025


Rated 5 out of 5 stars

It makes everything easy understandable…

It makes everything easy understandable and o not push additional services too hard!

Date of experience: February 11, 2025

Reply from Norton

We are so happy to hear that things are easy and understandable. We want to make things as simple as possible for you. We truly appreciate your feedback.


Rated 5 out of 5 stars

Comprehensive and evolving cyber protection .

It is a great , comprehensive, evolving product, keeping abreast of online threats in many ways. I am now finding it, and the ad ons getting too expensive now, as I no longer work full time. Recommended products for families and business alike.

Date of experience: January 31, 2025


Rated 5 out of 5 stars

I have been a subscriber for the past…

I have been a subscriber for the past and present years. I feel no one can top Norton experience.

Date of experience: February 09, 2025

Reply from Norton

We appreciate your business and sharing your thoughts with us. Thank you for being a loyal customer! Have a great day.


Rated 5 out of 5 stars

What do I know?

I am blissfully ignorant of how to do what Norton products and services do so I am very happy to depend on them. My computer functions smoothly so I appreciate being able to assume they're doing their jobs.

Date of experience: January 31, 2025


Rated 4 out of 5 stars

Safety

Keeps you safe by scanning all the bad things out there in the modern world, where there’s always someone trying to trick you into parting with your money.

Date of experience: February 03, 2025


Rated 4 out of 5 stars

Still need better help with spam and…

Still need better help with spam and worse attacks from scammers.

Date of experience: February 10, 2025

Reply from Norton

Glenda, thank you for your feedback. We understand that spam and scammers can be frustrating. Our support team can assist with the best information. Please reach out to us at https://nr.tn/42KrbWt


Rated 5 out of 5 stars

SATISFIED

i choose to use Norton as i feel it is a great company. very helpful, courteous and will always be there when i have a problem.. i feel safe with the things i have in place and love the fact that i get a message and warning when i venture into bad areas of the internet. it keeps my credit cards safe and does not sell my info,. would highly recommend.

Date of experience: February 01, 2025


Rated 5 out of 5 stars

This is a great product protecting all…

This is a great product protecting all my virtual internet needs

Date of experience: February 10, 2025

Reply from Norton

Thank you for your wonderful feedback! We’re thrilled to hear Norton is meeting all your internet protection needs. Your trust means so much to us!


Rated 4 out of 5 stars

I have used Norton Antivirus for many…

I have used Norton Antivirus for many years. They are a good company and respond well to questions asked of them.

However I do not like the constant pushing to add this piece of software or another. The main reason for not giving a 5 star is the "renewal" pricing. They wanted $214 dollars to renew antivirus and utilities - I have disable the auto renewals.

The simple truth being that I can purchase the safe software via digital download, af $24.99 for norton 360 with darkweb and such installed, and $29.99 for the Norton Utilities Ultimate - that is a combined total of $54.98 - so why are they charging $214

Date of experience: January 10, 2025


Rated 1 out of 5 stars

Horrible support one can expect.

Horrible support one can expect.

Refer to case: 91245773

follow-up request: 8974158146

Supervisors does not have answer and disconnects the call. The support does not know how to escalate the calls and other support persons says its not him the other person.

No ethics or professionalism.

Date of experience: February 11, 2025

Reply from Norton

Apondu, thank you for your feedback. We are sorry to hear that your experience was not as we expect. Thank you for providing us with the case number. We have sent this to our team for further review. We appreciate your patience.


Rated 1 out of 5 stars

Review Promised?

Having been promised a free computer tune up after purchasing a Norton 360 Deluxe. having literally spent hours with numerous consultants and no tune up just left with 'Administrator' on laptop made a review on trustpilot. Request from Norton for details and contact, supplied. Response 'will review' then nothing. Just want 'Administrator' removed PLEASE

Date of experience: February 03, 2025


Rated 5 out of 5 stars

Great Security Products

I’ve been using Norton products for many years, and I’m very happy with them.

Norton Internet Security: I used this for 10 years, and it kept my computer and online activities safe.

Norton 360: I switched to Norton 360 and used it for 3 years. It provided excellent security features.

Norton AntiVirus Plus: Currently, I’m using Norton AntiVirus Plus. It continues to protect my computer and online activities effectively.

Overall, Norton products have always provided reliable security, and I highly recommend them.

Date of experience: October 06, 2024