There are advantages and disadvantages of being one of the faces for Magic. When people like something we're doing, even when I had nothing to do with it, I get lots of praise. Most players only know a handful of Wizards employees, so they tend to assume that the people they know are responsible for the things that are happening.
There is, of course, a downside to that. When things happen people dislike, I'm also the light rod for complaint. Whether or not I had anything to do with the issue in question, I get the blame. I am Head Designer. Many times, I did have a hand or a say in what happened. And when I'm responsible, or partly responsible, for something, I try to own up to it.
Players are not a unified front though. When we do thing X, some of you will like it while others will not. I often will get complimented for the same thing I'm being yelled at for.
From time to time, we do something a majority are unhappy with. At times, we do things a majority are *very* unhappy with. That's when things can get a bit ugly. There are a lot of civilities built into daily life. There are just things you don't do or say to another human being. Most of that goes out the window online.
For some reason, the anonymity combined with just how social media has evolved has emboldened people to do and say things they never would in person (and I should also acknowledge society has changed in ways that even what's acceptable in person has changed).
What this means is I get a lot of negativity, some of it very personal. I'm not just talking about people criticizing the in-game choices I've made (or often didn't even make), but comments on me as a person, about who I am and what they think of me. People tell me that want bad things to happen to me. Not just getting fired (although that's a popular one), people vocalize, sometimes quite graphically, about things they want to happen to me.
The first few times this happened, I took it pretty hard. Having lots of people attack you online, saying horrible things about you, is tough. Humans look to other humans for approval. It's just built into our DNA to want others to like us. Having people attack you hurts. You have trouble sleeping, eating, it just weighs on you emotionally.
I was bullied as a kid. This really isn't much different except its much higher in volume and very public.
With time, I learned to adapt to it. It's not that I enjoy people saying nasty things about me. It still sucks, but I've found ways to process it. I came to realize that someone being nasty is more a commentary on them than me. And I adopted a philosophy of looking past the words to the message behind it. Most people complaining didn't like a choice we made about the game. I could focus on the feedback and less on the delivery method. But that took years, and it has a lot to do with who I am as a person. I enjoy the things I get to do with a public profile, so I accept what comes with it.
I've made the conscious choice to build a thick skin and weather social media, so I can continue doing what I love. It saddens me that I have to.
I say all this because I don't know if people really process the harm they're doing when they get negative online, especially towards another person. Most people do not have the years of processing angry messages like I do.
Words have an impact and that doesn't matter whether you're speaking them directly to someone's face or typing them in the privacy of your home.
Bullying is not okay. Cruelty is not okay. Making a conscious choice to belittle another human being, especially because they made a choice you disagree with about a game, is not okay.
When you use ugly words, you are doing harm to another human being (sometimes many human beings). Imagine if someone attacked you like that, or a loved one, or a friend. Don't do something to another human being that would cause pain if it was done to you.
That doesn't mean you can't communicate unhappiness. It doesn't mean you can't vocalize that you disagree with a decision made. I would stress two things. One, make it about the decision and not the person who made the decision. Explain why and how the decision impacts you, not what you think of the person because they made the decision.
Two, watch your language. As I said above, words have power. They can be used to build or to destroy. Is the language you're using designed to hurt? If so, don't use it. Use other language. If you need to take time to calm down, do so.
Community is what we as individuals choose for it to be. One of the things I love about the Magic community is how kind it can be, how accepting it can be, how uplifting it can be. But that's because we each individually choose to do that. The Magic community can get ugly, but only if we allow it to become so.
So please, the next time you're making a message designed to do something destructive rather than constructive, take a moment to reflect. Why are you doing this? What is your goal? Is it your intent to hurt someone? Because that's what negative language does.
I ask the Magic community to be better. I know we have the potential. I've seen it.
Be part of the solution, not the problem.
