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Frequently Asked Questions FAQ
FAQ
I decided to get around to making a full FAQ to add to the sidebar. If I’ve missed anything, let us know.
Why can’t I tell you why you are wrong in the comments?
Because this is a blog that is designed to be a safe space for retail employees to come and vent about their frustrations and asshole customers. It doesn’t matter if you think it’s a petty reason or not. We do not need more customers coming into the comments and giving us more grief. If you come to this blog and act like a customer you will be permanently removed from the blog.
Do you accept fuck coworker and manager submissions?
Yes we do! A while back we tried running a couple of separate blogs on the subjects but they weren’t successful because we continued getting asks and submissions here about coworkers and managers. Instead of just rejecting these we decided to accept them because they are a part of why customer service sucks. Changing the name of the blog isn’t necessary and would hinder the ability of our old and even new followers to find us if we suddenly just changed. We’ve been Fuck Customers for years, and it’s going to stay that way no matter how the blog evolves.
Why is the inbox/submission box closed?
We need to catch up because we’re neck deep in back log.
Can I use fan mail to submit my stories since the inbox is closed?
For the love of God no! This clogs the inbox up so bad and makes the process of catching up so much harder! Please be patient! We can’t reopen in a timely manner if we have to sift through and delete fan mail submissions that had no place being submitted in the first place in that format. Even when the inbox is open we delete those. The faster we can reopen the better. That all depends on our inbox remaining closed and uncluttered by fan mail. I may seem rude saying this, but it has become a serious problem and is hindering progress a LOT.
Why hasn’t my submission posted yet?
Who are the mods?
Rodney.
Can you tag (insert thing)?
We used to, but with how big the blog has become it is unrealistic to be able to tag absolutely every single thing. We’re going to have to trust that our followers will be able to put trigger warnings before their own asks and submissions. We get up to 100 new asks and submissions a day on top of our personal and professional lives, so keeping up with posting/queuing is top priority.
Do you need anymore mods? Can I be one?
Ultimately this is up to Rodney, but at the moment the answer is no. There is more than enough for the blogs size. You know what they say about too many cooks in the kitchen.
What don’t you post?
Anything racist, transphobic, homophobic, xenophobic, etc. for starters. Anything not on topic to customer service is a big one too. We also don’t accept customers whining about employees. There is a line where it might be acceptable, though, like a case where a customer may see a manager or coworker abusing an employee. But if you’re bitching because someone smashed your bread then you are in the wrong place. Go to yelp. Fan mail is not the proper course of submitting your questions or stories. Use the ask or submission options and if the inbox is closed then check back later. Finally, hate mail. We get a lot of it and it’s a waste of space. Now, sometimes we do post one of any of these simply to drag your ass through the coals. Catch us on a bad day and expect to get roasted. Don’t be an asshole and you’re fine. We also try not to post anything that includes real store names, so try to use a fake one.
Why have I been blocked?
If you said anything offensive in a note towards us or another follower then you will be blocked. That could be death threats, telling someone to kill themselves, racism, homophobia, basically being an asshole. If you’re dumb enough to send hate mail without being anon, whether it’s to us or another follower, you’ll also get blocked. We do not tolerate that shit.
I requested my submission be posted anonymous! Why did it get posted or why wasn’t it posted?
It is your responsibility to submit anon. We post what is given to us in a format that tumblr allows(why we don’t post fan mail btw). If we were to post your submission anonymous we would have to cut and paste. Multiply that by 100 per day and we’d be swamped. If it accidentally gets posted that is on you, but most of the time we just delete it. (To post anon, if it’s short use the ask and check the box to make anon. If it’s too long for an ask you can submit a story anon by signing out of tumblr, using incognito, or a different browser that you are not logged into.)
I found something on here offensive! I’m sending hate mail right now!
You know that is the equivalent of asking to see the manager, right? Just skip the post and move on, you’re holding up the line.
*This does not include reporting posts that were accidentally posted that we would definitely remove. If you’re polite about it that is fine, but if you’re going to yell at us and tell us you’re unfollowing then that’s customer like territory. We get a lot of hate mail when all you need to do is point it out nicely. We also don’t condone sending hate mail to other followers. Maybe what they said was offensive, but sometimes good people don’t realize that their wording wasn’t that great. Sending hate mail isn’t the proper way to get your point across and help them learn from the situation.*
Why can’t I use a company name?
It is a decision that we have made at the blog that protects both you and us. Companies have people whose job it is to scour social media and look for people bad mouthing their store. and they will either fire or harass the employee (if they can determine their identity.) or in the blogs case sue us for libel. As they have a team of lawyers and we do not we would have little chance to win in a court fight. So it is our choice to not publish company names.
If I’ve missed any questions that need to be added let us know. These are the ones I can think of off the top of my head.
Why hasn’t my submission posted?
We get this question a lot so I thought I’d compile a list:
1.) You sent it through fan mail. We do not post anything sent that way since it does not include an option to queue or post it, just reply. We stopped copy pasting submissions a long time ago.
2.) You included a store name. Some of these slip through, but for the most part these get deleted for the safety of your job and this blog. There are actually people whose job it is is to hunt down stories like these and punish those who tell them.
3.) You requested to be anonymous without actually submitting on anon. Again, we do not copy paste submissions.
4.) You said something extremely offensive. Such as racist, ablest, homophobic, xenophobic, etc. Sometimes you might find we will call you out on it, but for the most part these posts are deleted.
5.) You sent hate mail. We will sometimes destroy you in response, but we delete 99% of these.
6.) The subject matter has been talked about to death. After a while we stop beating the dead horse with a stick.
7.) You posted a customer complaint. Yes, we will post good experiences praising an employee, but if you’re here to complain about an employee from a customer point of view then you’re in the wrong place.
8.) Rarely tumblr will eat the post. If your submission hasn’t posted in a month and it does not fit the rules above then resend it.
9.) Also extremely rare we might have accidentally deleted it. Again, if it hasn’t posted in a month and doesn’t fit the first 6 rules resend it. I think this has only happened twice to me personally though.
10.) It’s already queued or still in our inbox waiting to be queued or posted. We get a lot of submissions and asks, so you’ll need to be patient.
11.) Also, if you send a long submission through several asks instead of the submission link then we’ll delete them all. It is difficult to find all the parts.
12.) It isn’t on topic for the blog or any conversation happening on the blog.
13.) Asking to become a mod. We’re not accepting new mods.
14.) Complaints about what has been posted that does not fit the criteria on this list. This is rare, but it happens.
15.) Anything that seems like it’s an advertisement.
16.) Your post did not seem like it was related to customer service in any way. If you did experience at work then you need to make it clear.
17.) We will no longer post any submissions that talk about adding or switching items in people’s food. If you tamper with peoples food you could cause an allergic reaction up to and including death. You have no idea what people are or are not allergic to and if you put in regular milk when they ask for soy because they were rude you could put them in the hospital OR KILL THEM! Don’t do it. If you submit an ask or story that has food tampering in it, it will be deleted immediately.
18.) If we feel you need to be called out for being unreasonable or for just being a dick, don’t be surprised that we do. Sometimes we just want to impart knowledge to help people grow as a person. Sometimes we just want you to know you’re being an asshole. This may be a venting space, but if you’re acting like a customer we’re going to let you know.
