
黑黄团体

Boss, Alex BOss & Ed BOSs

又是Ed BOSs,Eric gor gor, Sunny gor gor

Hau Chee ar Hau Chee,

又是SS Senior, Ow Manager & 鹅

例排菜--妈蜜排骨(17块)

酸甜石斑鱼

(to Eric gor gor: this is not SOTONG~)

丘美丽,恭喜你获得自由,可以踏出黑社会了。以后发达了,记得罩住大家,不要想换电话号码OK!祝你前程锦绣,保重!
I visited your Endah Parade branch for a singing session on 24th September 2008 (after 7pm). Seriously, this visit left me a VERY BAD impression on your karaoke.
I had 9 persons in total and I ordered an alcohol-free package worth RM148 from front desk. After that, your staff led my friends to room number 13 and I left E-box to the Ground floor of Endah Parade to buy a birthday cake for one of my friends in the room.
When I got into the room, I found 2 jugs of beer on the table and my friends were drinking the beer already. I wondered why the staff had served us beer while I ordered an alcohol-free package. None of my friend know what I had ordered from front desk and they thought that the beer was included in the package. Without any doubt, they drank what was served when I was not in the room.
A moment later, one of your male staff came in to our room and told us that they had served us the beer MISTAKENLY. He brought in a menu and asked us to switch to an alcohol package which worth RM208. I was very surprised that why we need to pay for this RM208 just because of his mistake? The staff said that we had drink the beer and that's why we need to pay for it. We insisted that this is not our fault and we are not going to pay any extra from we had ordered earlier. The male staff came in twice to talk to us and left our room with pretty moody face. After that, we were served with unfriendly manners for the whole night.
After the singing session ended, while we were standing near the front desk at the main entrance before leaving, one of your staff glared at us and mumbled some foul language. There was no other patrons besides us and he was definitely swearing at us. We need an apology from this incident, or you will lose our patronage in future.
We are very disappointed by the services provided by your staffs there. And how can your staffs show the anger to customer when they did not perform their job correctly? I hope your company can train your staffs to be more professional in serving customer and in doing their job. We are paying money to have fun in your karaoke and not meant to argue with your staffs there - just because of the silly mistakes they had made.
I hope this will get your management's attention to improve your customer service. Or else, this will be the last time we pay visit to your karaoke and we will never ever introduce anyone to this karaoke in future. Remember, "Mouth to mouth spread is better than advertisement".