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Wikipedia:Arbitration/Requests/Motions

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Arbitration Committee proceedings

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Motion name Date posted
Arbitrator workflow motions 1 December 2024

Motions

Arbitrator workflow motions

Workflow motions: Arbitrator discussion

  • I am proposing these three motions for discussion, community input, and a vote. Each seeks to improve ArbCom's functioning by providing for the performance of basic administrative responsibilities that sometimes go neglected, which, in my opinion, if successful, would significantly improve ArbCom's overall capacity.
    Motivation: We've known about the need for improvements to our workflow and capacity for some years now – I wrote about some of these suggestions in my 2022 ACE statement. It's a regular occurrence that someone will email in with a request or information and, because of the press of other work and because nobody is responsible for tracking and following up on the thread, we will let the thread drop without even realizing it and without deciding that no action is needed. We can each probably name a number of times this has happened, but one recent public example of adverse consequences from such a blunder was highlighted in the Covert canvassing and proxying in the Israel-Arab conflict topic area case request, which was partially caused by our failure to address a private request that had been submitted to us months earlier.
    Previous efforts: We've experimented with a number of technological solutions to this problem during my four years on the Committee, including: (a) tracking matters on a Trello board or on a private Phabricator space; (b) tracking threads in Google Groups with tags; (c) requesting the development of custom technical tools; (d) reducing the appeals we hear; and (e) tracking appeals more carefully on arbwiki. Some of these attempts have been moderately successful, or showed promise for a time before stalling, but none of them have fully and fundamentally addressed this dropping-balls issue, which has persisted, and which in my opinion requires a human solution rather than just a technological solution.
    Rationale: The work we need done as framed below (e.g. bumping email threads) isn't fundamentally difficult or sensitive, but it's essential, and it's structurally hard for an active arbitrator to be responsible for doing it. For example, I could never bring myself to bump/nag others to opine on matters that I hadn't done my best to resolve yet myself. But actually doing the research to substantively opine on an old thread (especially as the first arb) can take hours of work, and I'm more likely to forget about it before I have the time to resolve it, and then it'll get lost in the shuffle. So it's best to somewhat decouple the tracking/clerical function from the substantive arb-ing work.
    Other efforts: There is one more technological solution for which there was interest among arbitrators, which was to get a CRM/ticketing system – basically, VRTS but hopefully better. I think this could help and would layer well with any of the other options, but there are some open questions (e.g., which one to get, how to pay for it, whether we can get all arbs to adopt it), and I don't think that that alone would address this problem (see similar attempts discussed above), so I think we should move ahead with one of these three motions now and adopt a ticketing system with whichever of the other motions we end up going with.
    These three motions are the result of substantial internal workshopping, and have been variously discussed (as relevant) with the functionaries, the clerks, and the Wikimedia Foundation (on a call in November). Before that, we held an ideation session on workflow improvements with the Foundation in July and have had informal discussions for a number of years. I deeply appreciate the effort and input that has gone into these motions from the entire committee and from the clerks and functionaries, and hope we can now pass one of them. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)[reply]
    • One other thing I forgot to suggest—I'd be glad to write motions 1 or 2 up as a trial if any arb prefers, perhaps for 6-12 months, after which the motion could be automatically repealed unless the committee takes further action by motion to permanently continue the motion. Best, KevinL (aka L235 · t · c) 23:39, 1 December 2024 (UTC)[reply]

Motion 1: Correspondence clerks

The Arbitration Committee's procedures are amended by adding the following section:

Correspondence clerks

The Arbitration Committee may appoint one or more former elected members of the Arbitration Committee to be correspondence clerks for the Arbitration Committee. Correspondence clerks must meet the Wikimedia Foundation's criteria for access to non-public personal data and sign the Foundation's non-public information confidentiality agreement.

Correspondence clerks shall be responsible for assisting the Committee in the routine administration and organization of its mailing list and non-public work in a similar manner as the existing arbitration clerks assist in the administration of the Committee's on-wiki work.

The specific responsibilities of correspondence clerks shall include:

  • Acknowledging the receipt of correspondence and assigning tracking identifiers to pending requests and other matters;
  • Tracking the status of pending matters and providing regular updates and reminders on the status of the Committee's off-wiki work to arbitrators;
  • Reminding members of the Committee to vote or otherwise take action in pending matters;
  • Organizing related correspondence into case files; and
  • Providing similar routine administrative and clerical assistance to the Arbitration Committee.

The remit of correspondence clerks shall not include:

  • Participating in the substantive consideration or decision of any matters before the Committee; or
  • Taking non-routine actions requiring the exercise of arbitrator discretion.

To that end, upon the first appointment of correspondence clerks, the current arbcom-en mailing list shall be renamed to arbcom-en-internal, which shall continue to be accessible only by arbitrators, and a new arbcom-en email list shall be established. The subscribers to the new arbcom-en list shall be the arbitrators and correspondence clerks.

The Committee shall establish a process to allow editors to, in unusual circumstances following a showing of good cause, directly email a mailing list accessible only by arbitrators and not by correspondence clerks.

All correspondence clerks shall hold concurrent appointments as arbitration clerks and shall be subject to the same requirements concerning conduct and recusal as the arbitration clerk team.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Support:

  1. This is my first choice and falls within ArbCom's community-granted authority to approve and remove access to [...] mailing lists maintained by the Arbitration Committee[1] and to designate individuals for particular tasks or roles and maintain a panel of clerks to assist with the smooth running of its functions.[2]
    Currently, we have arbitration clerks to help with on-wiki work, but most of ArbCom's workload is private (on arbcom-en), and our clerks have no ability to help with that because they can't access any of ArbCom's non-public work. It has always seemed strange to me to have clerks for on-wiki work, but not for the bulk of the work which is off-wiki (and which has always needed more coordination help).
    When consulting the functionaries, I was pleasantly surprised to learn that four functionaries (including three former arbitrators) expressed interest in volunteering for this role. This would be lower-intensity than serving as an arbitrator, but still essential to the functioning of the committee. We already have a number of ex-arbs on the clerks-l mailing list to advise and assist, and this seems like a natural extension of that function. The Stewards have a somewhat similar "Steward clerk" role, although ArbCom correspondence clerks would be a higher-trust position (functionary-level appointments only).
    I see this as the strongest option because the structure is familiar (analogous to our existing clerks, but for off-wiki business), because we have trusted functionaries and former arbs interested who could well discharge these responsibilities, and because I think we would benefit from separating the administrative responsibility from the substantive responsibility. The cons I see are that volunteer correspondence clerks might be less reliable than paid staff and that we'd be adding one or two (ish) people to the arbcom-en list. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)[reply]

Oppose:

Abstain:

Motion 1: Arbitrator views and discussions

  • I'd be glad changing this to only appoint former arbs, if that would tip anyone's votes. Currently, it's written as "from among the English Wikipedia functionary corps (and preferably from among former members of the Arbitration Committee)" for flexibility if needed, but I imagine we would only really appoint former arbs if available, except under unusual circumstances, because they understand how the mailing list discussions go and have previously been elected to handle the same private info. I am also open to calling it something other than "correspondence clerk"; that just seemed like a descriptive title. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)[reply]
    I do like the idea of using our Arbs emeritus for this position (and perhaps only Arbs emeritus); it ensures that they have experience in our byzantine process, and at least at some point held community trust. CaptainEek Edits Ho Cap'n!⚓ 01:31, 3 December 2024 (UTC)[reply]
    @CaptainEek: I have changed the motion to make only former arbs eligible. If anyone preferred broader (all funct) eligibility, I've added an alternative motion 1.1 below, which if any arb does prefer it, they should uncollapse and vote for it. Best, KevinL (aka L235 · t · c) 02:07, 3 December 2024 (UTC)[reply]

References

  1. ^ Wikipedia:Arbitration/Policy § Scope and responsibilities
  2. ^ Wikipedia:Arbitration/Policy § Procedures and roles

Motion 1.1: expand eligible set to functionaries

If any arbitrator prefers this way, unhat this motion and vote for it.
The following discussion has been closed. Please do not modify it.

If motion 1 passes, replace the text The Arbitration Committee may appoint one or more former elected members of the Arbitration Committee to be correspondence clerks for the Arbitration Committee. with the text The Arbitration Committee may appoint, from among the English Wikipedia functionary corps (and preferably from among former members of the Arbitration Committee), one or more users to be correspondence clerks for the Arbitration Committee..

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Support:

Oppose:

Abstain:

Motion 1.1: Arbitrator views and discussions

Motion 2: WMF staff support

The Arbitration Committee requests that the Wikimedia Foundation Committee Support Team provide staff support for the routine administration and organization of the Committee's mailing list and non-public work.

The selected staff assistants shall be responsible for assisting the Committee in the routine administration and organization of its mailing list and non-public work in a similar manner as the existing arbitration clerks assist in the administration of the Committee's on-wiki work. Staff assistants shall perform their functions under the direction of the Arbitration Committee and shall not represent the Wikimedia Foundation in the course of their support work with the Arbitration Committee or disclose the Committee's internal deliberations except as directed by the Committee.

The specific responsibilities of the staff assistants shall include, as directed by the Committee:

  • Acknowledging the receipt of correspondence and assigning tracking identifiers to pending requests and other matters;
  • Tracking the status of pending matters and providing regular updates and reminders on the status of the Committee's off-wiki work to arbitrators;
  • Reminding members of the Committee to vote or otherwise take action in pending matters;
  • Organizing related correspondence into case files; and
  • Providing similar routine administrative and clerical assistance to the Arbitration Committee.

The remit of staff assistants shall not include:

  • Participating in the substantive consideration or decision of any matters before the Committee; or
  • Taking non-routine actions requiring the exercise of arbitrator discretion.

To that end, upon the selection of staff assistants, the current arbcom-en mailing list shall be renamed to arbcom-en-internal, which shall continue to be accessible only by arbitrators, and a new arbcom-en email list shall be established. The subscribers to the new arbcom-en list shall be the arbitrators and staff assistants.

The Committee shall establish a process to allow editors to, in unusual circumstances following a showing of good cause, directly email a mailing list accessible only by arbitrators and not by staff assistants.

Staff assistants shall be subject to the same requirements concerning conduct and recusal as the arbitration clerk team.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Support:

Oppose:

  1. I appreciate that Kevin put this together, and I think this would be very helpful, maybe even the most helpful, way to ensure that we stayed on top of the ball. But just because it would achieve one goal doesn't make it a good idea. A full version of my rationale is on the ArbList, for other Arbs. The short, WP:BEANS version is that this would destroy the line between us and the Foundation, which undoes much of our utility. CaptainEek Edits Ho Cap'n!⚓ 01:22, 3 December 2024 (UTC)[reply]

Abstain:

Motion 2: Arbitrator views and discussions

  • I am quite open to this idea. A professional staff member assisting the committee might be the most reliable and consistent way to achieve this goal. ArbCom doesn't need the higher-intensity support that the WMF Committee Support Team provides other committees like AffCom and the grant committees, but having somebody to track threads and bump stalled discussions would be quite helpful. I'm going to wait to see if there's any community input on this motion before voting on it, though. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)[reply]

Motion 3: Coordinating arbitrators

The Arbitration Committee's procedures are amended by adding the following section:

Coordinating arbitrators

The Arbitration Committee shall, from time to time, designate one or more arbitrators to serve as the Committee's coordinating arbitrators.

Coordinating arbitrators shall be responsible for assisting the Committee in the routine administration and organization of its mailing list and non-public work in a similar manner as the existing arbitration clerks assist in the administration of the Committee's on-wiki work.

The specific responsibilities of coordinating arbitrators shall include:

  • Acknowledging the receipt of correspondence and assigning tracking identifiers to pending requests and other matters;
  • Tracking the status of pending matters and providing regular updates and reminders on the status of the Committee's off-wiki work to arbitrators;
  • Reminding members of the Committee to vote or otherwise take action in pending matters;
  • Organizing related correspondence into case files; and
  • Performing similar routine administrative and clerical functions.

A coordinating arbitrator may, but is not required to, state an intention to abstain on some or all matters before the Committee without being listed as an "inactive" arbitrator.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Support:

  1. This is currently my first-choice option; we have unofficially in the past had arbitrators take on specific roles (e.g. tracking unblock requests, responding to emails, etc) and it seemed to work fairly well. Having those rules be more "official" seems like the best way to make sure someone is responsible for these things, without needing to expand the committee or the pool of people with access to private information. Primefac (talk) 18:53, 1 December 2024 (UTC)[reply]

Oppose:

Abstain:

Motion 3: Arbitrator views and discussions

  • I am also open to this idea, though I am worried that it will be insufficient and haven't made up my mind on my vote yet. This idea was floated by a former arbitrator from back when the committee did have a coordinating arbitrator, though that role kind of quietly faded away. The benefits of this approach include that there's no need to bring anyone else onto the list. This motion also allows (but does not require) arbs to take a step back from active arb business to focus on the coordination role, which could help with the bifurcation I mention above. Cons include that this could be the least reliable option; that it's possible no arb is interested, or has the capacity to do this well; and that it's hard to be both a coordinator on top of the existing difficult role of serving as an active arb. I personally think this is better than nothing, but probably prefer one of the other two motions to actually add some capacity.
    Other ideas that have been floated include establishing a subcommittee of arbitrators responsible for these functions. My same concerns would apply there, but if there's interest, I'm glad to draft and propose a motion to do that; any other arb should also feel free to propose such a motion of their own. Best, KevinL (aka L235 · t · c) 18:28, 1 December 2024 (UTC)[reply]
  • I was partial to this idea, though it was not my first choice. I proposed that we might make it a rotating position, à la the presidency of the UN security council. Alternatively, a three person subcommittee might also be the way to go, so that the position isn't dependent on one person's activity. I like this solution in general because we already basically had it, with the coordinating arbitrator role. CaptainEek Edits Ho Cap'n!⚓ 01:35, 3 December 2024 (UTC)[reply]

Motion 4: Grants for correspondence clerks

In the event that "Motion 1: Correspondence clerks" passes, the Arbitration Committee shall request that the Wikimedia Foundation provide grants payable to correspondence clerks in recognition of their assistance to the Committee.

For this motion there are 11 active arbitrators. With 0 arbitrators abstaining, 6 support or oppose votes are a majority.

Support:

Oppose:

  1. Wikipedia should remain a volunteer activity. If we cannot find volunteers to do the task, then perhaps it ought not be done in the first place. CaptainEek Edits Ho Cap'n!⚓ 01:09, 3 December 2024 (UTC)[reply]

Abstain:

Motion 4: Arbitrator views and discussions

Community discussion

Will correspondence clerks be required to sign an NDA? Currently clerks aren't. Regardless of what decision is made this should probably be in the motion. * Pppery * it has begun... 18:29, 1 December 2024 (UTC)[reply]

Good catch. I thought it was implied by "from among the English Wikipedia functionary corps" – who all sign NDAs as a condition to access functionaries-en and the CUOS tools; see Wikipedia:Functionaries (Functionary access [...] requires that the user sign the confidentiality agreement for nonpublic information.)  – but I've made it explicit now. KevinL (aka L235 · t · c) 18:31, 1 December 2024 (UTC)[reply]
You're right that that was there, but I missed it on my first readthrough of the rules (thinking correspondence clerks would be appointed from the clerk team instead). * Pppery * it has begun... 18:37, 1 December 2024 (UTC)[reply]

Why does "coordinating arbitrators" need a (public) procedures change? Izno (talk) 18:34, 1 December 2024 (UTC)[reply]

As Primefac mentioned above, it seems reasonable to assume that having something written down "officially" might help make sure that the coordinating arbitrator knows what they are responsible for. In any event, it probably can't hurt. Best, KevinL (aka L235 · t · c) 19:08, 1 December 2024 (UTC)[reply]
It is a pain in the ass to get formal procedures changed. There is an internal procedures page: I see 0 reason not to use it if you want to clarify what the role of this arbitrator is. Izno (talk) 19:13, 1 December 2024 (UTC)[reply]
On top of that, this doesn't actually change the status quo much if at all. It is almost entirely a role definition for an internal matter, given "we can make an arb a CA, but we don't have to have one" in it's "from time to time" clause. This just looks like noise to anyone reading ARBPRO who isn't on ArbCom: the public doesn't need to know this arb even exists, though they might commonly be the one responding to emails so they might get a sense there is such an arb. Izno (talk) 19:21, 1 December 2024 (UTC)[reply]

While I appreciate that some functionaries are open to volunteering for this role, this borders on is a part-time secretarial job and ought to be compensated as such. The correspondence clerks option combined with WMF throwing some grant money towards compensation would be my ideal. voorts (talk/contributions) 18:35, 1 December 2024 (UTC)[reply]

Thanks for this suggestion – I've added motion 4 to address this suggestion. Best, KevinL (aka L235 · t · c) 19:08, 1 December 2024 (UTC)[reply]

In the first motion the word "users" in "The Committee shall establish a process to allow users to, in unusual circumstances" is confusing, it should probably be "editors". In the first and second motions, it should probably be explicit whether correspondence clerks/support staff are required, permitted or prohibited to:

  • Share statistical information publicly
  • Share status information (publicly or privately) with correspondents who wish to know the status of their request.
  • Share status information (publicly or privately) about the status of a specific request with someone other than the correspondent.
    For this I'm thinking of scenarios like where e.g. an editor publicly says they emailed the Committee about something a while ago, and one or more other editors asks what is happening with it.

I think my preference would be for 1 or 2, as these seem likely to be the more reliable. Neither option precludes there also being a coordinating arbitrator doing some of the tasks as well. Thryduulf (talk) 18:49, 1 December 2024 (UTC)[reply]

Thanks for these suggestions. I've changed "users" to "editors". The way I'm intending these motions to be read, correspondence clerks or staff assistants should only disclose information as directed by the committee. I think the details of which information should be shared upon whose request in routine cases could be decided later by the committee, with the default being "ask ArbCom before disclosing until the committee decides to approve routine disclosures in certain cases", because it's probably hard to know in advance which categories will be important to allow. I'm open to including more detail if you think that's important to include at this stage, though, and I'd welcome hearing why if so. Best, KevinL (aka L235 · t · c) 19:08, 1 December 2024 (UTC)[reply]
I see your point, but I think it worth clarifying certain things in advance before they become an issue to avoid unrealistic or mistaken expectations of the c-clerks by the community. Point 1 doesn't need to be specified in advance, maybe something like "communicating information publicly as directed by the Committee" would be useful to say in terms of expectation management or maybe it's still to specific? I can see both sides of that.
Point 2 I think is worth establishing quickly and while it is on people's minds. Waiting for the committee to make up its mind before knowing whether they can give a full response to a correspondent about this would be unfair to both the correspondent and clerk I think. This doesn't necessarily have to be before adoption, but if not it needs to be very soon afterwards.
Point 3 is similar, but c-clerks and community members knowing exactly what can and cannot be shared, and especially being able to point to something in writing about what cannot be said publicly, has the potential to reduce drama e.g. if there is another situation similar to Billed Mammal's recent case request. Thryduulf (talk) 19:30, 1 December 2024 (UTC)[reply]

What justification is there for the WMF to spend a single additional dollar on the workload of a project-specific committee whose workload is now demonstrably smaller than at any time in its history? (Noting here that there is a real dollar-cost to the support already being given by WMF, such as the monthly Arbcom/T&S calls that often result in the WMF accepting requests for certain activities.) And anyone who is being paid by the WMF is responsible to the WMF as the employer, not to English Wikipedia Arbcom.

I think Arbcom is perhaps not telling the community some very basic facts that are leading to their efforts to find someone to take responsibility for its organization, which might include "we have too many members who aren't pulling their weight" or "we have too many members who, for various reasons that don't have to do with Wikipedia, are inactive", or "we have some tasks that nobody really wants to do". There's no indication that any of these solutions would solve these kinds of problems, and I think that all of these issues are factors that are clearly visible to those who follow Arbcom on even an occasional basis. Arbitrators who are inactive for their own reasons aren't going to become more active because someone's organizing their mail. Arbitrators who don't care enough to vote on certain things aren't any more likely to vote if someone is reminding them to vote in a non-public forum; there's no additional peer pressure or public guilt-tripping. And if Arbcom continues to have tasks that nobody really wants to do, divest those tasks. Arbcom has successfully done that with a large number of tasks that were once its responsibility.

I think you can do a much better job of making your case. Risker (talk) 20:05, 1 December 2024 (UTC)[reply]

I think there is a need to do something as poor communication and extremely slow replies, if replies are made at all, has been an ongoing issue for the committee for some time. However I agree that asking the foundation to pay someone to do it is going too far. The point that if you are paid by the foundation, you work for them and not en.wp or arbcom is a compelling one. There's also a slippery slope argument to be made in that if we're paying these people, shouldn't we pay the committee? If we're paying the committee, shouldn't we pay the arbitration clerks....and so on. Just Step Sideways from this world ..... today 20:26, 1 December 2024 (UTC)[reply]
I fully share Risker's concern about a paid WMF staffer who, no matter how well-intentioned, will be answerable to the WMF and not ARBCOM. Vanamonde93 (talk) 21:55, 1 December 2024 (UTC)[reply]
The 2023-2024 committee is much more middle aged and has less university students and retirees, who oftentimes have more free time, than the 2016-2017 committee. -- Guerillero Parlez Moi 08:56, 2 December 2024 (UTC)[reply]
It seems to me that the issue of there often being some Committee members who, for whatever reason, are not "pulling their weight", is at the core of the problem to be addressed here. Because this happens "behind the scenes", the community has no way to hold anyone accountable in elections, and because of human nature and the understandable desire to maintain a collegial atmosphere within the Committee, I don't really expect any members to call out a colleague in public. I suppose there could even be a question of what happens if whoever might be filling the role proposed here nudges a member to act, but the member just disregards that. It's difficult to see how to make it enforceable. I don't have any real solutions, but this strikes me as central to the problem. --Tryptofish (talk) 23:31, 2 December 2024 (UTC)[reply]
I think this is largely correct. I was reluctant on the committee to even note this committee's inactivity problem (worst of any 15-member arbcom ever), even though it was based on a metric that is public, when I was still on the committee. And it gets further complicated by the fact that some people not visibly active in public more than pull their weight behind the scenes - the testimonials Maxim received when running for re-election being a prime example. Best, Barkeep49 (talk) 00:00, 3 December 2024 (UTC)[reply]
During my first term it was Roger Davies. He was barely a presence on-wiki but he kept the whole committee on point and up-to-date about what was pending. Trypto is right that it isn't enforceable, it is more a matter of applying pressure to either do the job or move oneself to the inactive list.
I also think the committee can and should be more proactive about declaring other arbs inactive even when they are otherwise present on-wiki or on the mailing list" That would probably require a procedures change, but I think it would make sense. If there is a case request, proposed decision, or other matter that requires a vote before the committee and an arb doesn't comment on it for ten days or more, they clearly don't have the time and/or inclination to do so and should be declared inactive on that matter so that their lack of action does not further delay the matter. It would be nice if they would just do so themselves, or just vote "abstain" on everything, which only takes a few minutes, but it seems it has not been happening in practice. Just Step Sideways from this world ..... today 00:14, 3 December 2024 (UTC)[reply]

I think the timing for this is wrong. The committee is about to have between 6 and 9 new members (depending on whether Guerillero, Eek, and Primefac get re-elected). In addition it seems likely that some number of former arbs are about to rejoin the committee. This committee - basically the committee with the worst amount of active membership of any 15 member committee ever - seems like precisely the wrong one to be making large changes to ongoing workflows in December. Izno's idea of an easier to try and easier to change/abandon internal procedure for the coordinating arb feels like something appropriate to try now. The rest feel like it should be the prerogative of the new committee to decide among (or perhaps do a different change altogether). Best, Barkeep49 (talk) 21:44, 1 December 2024 (UTC)[reply]

Kevin can correct me if I'm wrong, but I assumed he was doing this now because he will not be on the committee a month from now.
That being said it could be deliberately held over, or conversely, possibly fall victim to the inactivity you mention and still be here for the new committee to decide. Just Step Sideways from this world ..... today 23:12, 1 December 2024 (UTC)[reply]
Since WP:ACE2024 elections are currently taking place it makes sense to have the incoming arbitrators weigh in on changes like this. They are the ones that will be affected by any of these motions passing rather than the outgoing arbitrators. - Aoidh (talk) 00:27, 2 December 2024 (UTC)[reply]
Oh I assumed that's why he was doing it also. I am also assuming he's doing it to try and set up the future committees for success. That doesn't change my point about why this is the wrong time and why a different way of trying the coordinator role (if it has support) would be better. Best, Barkeep49 (talk) 00:28, 2 December 2024 (UTC)[reply]
Regarding "timing is wrong": I think you both would agree that these are a long time coming – we have been working on these and related ideas for years (I ran on a related idea in 2022). I do think there's never quite a good time. Very plausibly, the first half of the year is out because the new arbs will need that time to learn how the processes work and think about what kinds of things should be changed vs. kept the same. And then it might be another few months as the new ArbCom experiments with less-consequential changes like the ones laid about at the top: technological solutions, trying new ways of tracking stuff, etc., before being confident in the need for something like set out above. And then things get busy for other reasons; there will be weeks or even occasionally months when the whole committee is overtaken by some urgent situation. I've experienced a broadly similar dynamic a few times now; this is all to say that there's just not much time or space in the agenda for this kind of stuff in a one-year cycle, which would be a shame because I do think this is important to take on.
I do think that it should be the aspiration of every year's committee to leave the succeeding committee some improvements in the functioning of the committee based on lessons learned that year, so it would be nice to leave the next committee with this. That said, if arbitrators do feel that we should hold this over to the new committee, I'm not really in a position to object – as JSS says, this is my last year on the committee, so it's not like this will benefit me. Best, KevinL (aka L235 · t · c) 01:30, 2 December 2024 (UTC)[reply]
I think it's entirely possible for the new committee to have a sense of what it wants workload wise by February-April and so it's wrong to just rule out the first half of the year. By the end of the first six months of the year that you and I started (and which JSS was a sitting member on) we'd made a number of changes to how things were done. Off the top of my head I can name the structure of cases and doing quarterly reports of private appeals as two but there were others. Best, Barkeep49 (talk) 01:47, 2 December 2024 (UTC)[reply]
Here's what I'll leave you with overall. What you may see as a downside – these proposals being voted on relatively late in the year – I see as a significant possible upside. Members of this committee are able to draw on at least eleven months' experience as arbitrators in deciding what is working well and what might warrant change – experience which is important in determining what kinds of processes and systems lead to effective and ineffective outcomes. That experience is important: Although I have served on ArbCom for four years and before that served as an ArbCom clerk for almost six years, I still learn more every year about what makes this committee click.
If what really concerns you is locking in the new committee to a particular path, as I wrote above, I'm very open to structuring this as a trial run that will end of its own accord unless the committee takes action to make it permanent. This would ensure that the new committee retains full control over whether to continue, discontinue, or adapt these changes. But in my book, it does not make sense to wait. Best, KevinL (aka L235 · t · c) 22:58, 2 December 2024 (UTC)[reply]

Just to double check that I'm reading motion 1 correctly, it would still be possible to email the original list (for arbitrators only) if, for example, you were raising a concern about something the correspondence clerks should not be privy to (ie: misuse of tools by a functionary), correct? Granted, I think motion 3 is probably the simpler option here, but in the event motion 1 passes, is the understanding I wrote out accurate? EggRoll97 (talk) 02:15, 2 December 2024 (UTC)[reply]

@EggRoll97 Yes, but probably only after an additional step. The penultimate paragraph of motions 1 and 2 says The Committee shall establish a process to allow editors to, in unusual circumstances following a showing of good cause, directly email a mailing list accessible only by arbitrators and not by correspondence clerks [staff assistants]. No details are given about what this process would be, but one possibility would I guess be something like contacting an individual arbitrator outlining clearly why you think the c-clerks should not be privy to whatever it is. If they agree they'll tell you how to submit your evidence (maybe they'll add your email address to a temporary whitelist). Thryduulf (talk) 03:01, 2 December 2024 (UTC)[reply]

In my experience working on committees and for non-profits, typically management is much more open to offering money for software solutions that they are told can resolve a problem than agreeing to pay additional compensation for new personnel. Are you sure there isn't some tracking solution that could resolve some of these problems? Liz Read! Talk! 07:20, 2 December 2024 (UTC)[reply]

In our tentative discussions with WMF, it sounded like it would be much more plausible to get a 0.1-0.2 FTE of staffer time than it would to get us 15 ZenDesk licenses, which was also somewhat surprising to me. That wasn't a firm response – if we went back and said we really need this, I'm guessing it'd be plausible. And we've never asked about compensating c-clerks – that was an idea that came from Voorts's comment above, and I proposed it for discussion, not because I necessarily support it but because I think it's worth discussion, and I certainly don't think it's integral to the c-clerk proposal. Best, KevinL (aka L235 · t · c) 15:00, 2 December 2024 (UTC)[reply]
Well, offering compensation for on-wiki tasks would be breaking new ground for the project. I do wonder though about the possibility of securing former arbitrators for these correspondent clerks' positions. It sounds like all of the work of an arbitrator (or more) without any ability to influence the results. I don't know if we'd have many interested and eligible parties. How many clerks would you think would be necessary? One? Or 3 or 4? Liz Read! Talk! 21:40, 2 December 2024 (UTC)[reply]
Yeah, these are great questions. Responses to your points:
  • On volunteers: As I wrote above, four functionaries (including three former arbs) expressed initial-stage interest when this was floated when I consulted functionaries – which is great and was a bit unexpected, and which is why I wrote it up this way. Arbitrators will know that my initial plan from previous months/years did not involve limiting this to functionaries, to have a broader pool of applicants. But since we do have several interested functs, and they are already trusted to hold NDA'd private information (especially the former arbs who have previously been elected to access to this very list), I thought this would be a good way to make this a more uncontroversial proposal.
  • How many to appoint? I imagine one or two if it was up to me. One would be ideal (I think it's like 30 minutes of work per day ish, max), but two for redundancy might make a lot of sense. I don't think it's all of the work of an arbitrator (or more) without any ability to influence the results – because the c-clerk would be responsible for tracking matters, not actually attempting to resolve them, that's a lot less work than serving as an arb. It does require more consistency than most arbs have to put in, though.
  • On compensating: Yeah, I'm not sure I'll end up supporting the idea, but I don't think it's unprecedented in the sense that you're thinking. Correspondence clerks aren't editing; none of the tasks listed in the motion require on-wiki edits. And there are plenty of WMF grants that have gone to off-wiki work for the benefit of projects; the first example I could think of was m:Grants:Programs/Wikimedia Community Fund/Rapid Fund/UTRS User Experience Development (ID: 22215192) but I know there are many.
Best, KevinL (aka L235 · t · c) 21:59, 2 December 2024 (UTC)[reply]
I agree with L235 regarding whether this is all the work and none of the authority: it does not come with all the responsibility that being an Arb comes with either. This role does not need to respond to material questions or concerns about arbitration matters and does not need to read and weigh the voluminous case work to come to a final decision. The c-clerk will need to keep up on emails and will probably need to have an idea of what's going on in public matters, but that was definitely not the bulk of the (stressful?) work of an arbitrator. Izno (talk) 00:26, 3 December 2024 (UTC)[reply]
@Liz well that's what I thought. I figured that ZenDesk was the winningest solution, until the Foundation made it seem like ZenDesk licenses were printed on gold bars. We did do some back of the envelope calculations, and it is decidedly expensive. Still...I have a hard time believing those ZenDesk licenses really cost more than all that staff time. I think we'll have to do some more convincing of the Foundation on that front, or implement a different solution. CaptainEek Edits Ho Cap'n!⚓ 01:29, 3 December 2024 (UTC)[reply]

I touched upon the idea of using former arbitrators to do administrative tasks on the arbitration committee talk page, and am also pleasantly surprised to hear there is some interest. I think this approach may be the most expeditious way to put something in place at least for the interim. (On a side note, I urge people not to let the term "c-clerk" catch on. It sounds like stuttering, or someone not good enough to be an A-level clerk. More importantly, it would be quite an obscure jargon term.) isaacl (talk) 23:18, 2 December 2024 (UTC)[reply]

To that end, upon the first appointment of correspondence clerks, the current arbcom-en mailing list shall be renamed to arbcom-en-internal, which shall continue to be accessible only by arbitrators, and a new arbcom-en email list shall be established. The subscribers to the new arbcom-en list shall be the arbitrators and correspondence clerks.

Something I raised in the functionary discussion was that this doesn't make sense to me. What is the basis for this split here? Izno (talk) 00:08, 3 December 2024 (UTC)[reply]

I assumed it was so that the clerks would only see the incoming email and not be privy to the entire commitee's comments on the matter. While all functionaries and arbs sign the same NDA, operating on a need to know basis is not at all uncommon in groups that deal with sensitive information. When I worked for the census we had to clear our debriefing room of literally everything because it was being used the next day by higher-ups from Washington who were visiting. They outranked all of us by several orders of mgnitude, but they had no reason to be looking at the non-anonymized personal data we had lying all over the place.
Conversely it would spare the clerks from having their inboxes flooded by every single arb comment, which as you know can be quite voluminous. Just Step Sideways from this world ..... today 00:23, 3 December 2024 (UTC)[reply]
And it would also prevent them from seeing information related to themselves or something they should actively recuse on. Thryduulf (talk) 01:15, 3 December 2024 (UTC)[reply]
This suggested rationale doesn't hold water: someone with an issue with a c-clerk or where they may need to recuse should just follow the normal process for an issue with an arb: to whit, kicking off arbcom-b for a private discussion. Izno (talk) 01:39, 3 December 2024 (UTC)[reply]
I was thinking of material from before they were appointed, e.g. if there was a discussion involving the actions of user:Example in November and they become a c-clerk in December, they shouldn't be able to see the discussion even if the only comments were that the allegations against them are obviously ludicrous. I appreciate I didn't make this clear though. Thryduulf (talk) 02:35, 3 December 2024 (UTC)[reply]
Making arbcom-en a "firewall" from the arb deliberations would inhibit the c-clerk from performing the duties listed in the motion. I cannot see how it would be workable for them to remind arbs to do the thing the electorate voluntold them to do if the c-clerk cannot see whether they have done those things (e.g. coming to a conclusion on an appeal), and would add to the overhead of introducing this secretarial position (email comes in, c-clerk forwards to -internal, arbs discussion on -internal, come to conclusion, send an email back to -en, which the c-clerk then actions back to the user on arbcom-en). This suggested rationale also does not hold water to me. Izno (talk) 01:43, 3 December 2024 (UTC)[reply]
Apologies – if this was the interpretation, that's bad drafting on my part. The sole intention is that the new correspondence clerks won't see the past arbcom-en archives, which were emails sent to the committee on the understanding that only arbitrators would see those emails. C clerks will see everything that's newly sent on arbcom-en, including all deliberations held on arbcom-en, with the exception of anything that is so sensitive that the committee feels the need to restrict discussion to arbitrators (this should be fairly uncommon but covers the recusal concern above in a similar way as discussions about arbs who recuse sometimes get moved to arbcom-en-b). The C clerks will need to be able to see deliberations to be able to track pending matters and ensure that balls aren't being dropped, which could not happen unless they had access to the discussions – this is a reasonable "need to know" because they are fulfilling a function that is hard to combine with serving as an active arbitrator. Best, KevinL (aka L235 · t · c) 01:54, 3 December 2024 (UTC)[reply]
Well, I clearly totally misread your intent there. I.... don't think I like the idea that unelected clerks can see everything the committee is doing. Just Step Sideways from this world ..... today 03:15, 3 December 2024 (UTC)[reply]

Appointing one of the sitting arbitrators as "Coordinating Arbitrator" (motion 3) would be my recommended first choice of solution. We had a Coordinating Arbitrator—a carefully chosen title, as opposed to something like "Chair"—for a few years some time ago. It worked well, although it was not a panacea, and I frankly don't recollect why the coordinator role was dropped at some point. If there is a concern about over-reliance or over-burden on any one person, the role could rotate periodically (although I would suggest a six-month term to avoid too much time being spent on the mechanics of selecting someone and transitioning from one coordinator to the next). At any given time there should be at least one person on a 15-member Committee with the time and the skill-set to do the necessary record-keeping and nudging in addition to arbitrating, and this solution would avoid the complications associated with bringing another person onto the mailing list. I think there would be little community appetite for involving a WMF staff member (even one who is or was also an active Wikipedian) in the Committee's business; and if we are going to set the precedent of paying someone to handle tasks formerly handled by volunteers, with all due respect to the importance of ArbCom this is not where I would start. Regards, Newyorkbrad (talk) 01:32, 3 December 2024 (UTC)[reply]

Thanks for your comments. Regarding little community appetite – that is precisely why we are inviting community input here on this page, as one way to assess how the community feels about the various options. Best, KevinL (aka L235 · t · c) 02:01, 3 December 2024 (UTC)[reply]
I also like the idea of an arb or two taking on this role more than another layer of clerks. I'm sure former arbs would be great at it but the committee needs to handle its own internal business. Just Step Sideways from this world ..... today 03:37, 3 December 2024 (UTC)[reply]

2 and 4 don't seem like very good ideas to me. For 2, I think we need to maintain a firm distinction between community and WMF entities, and not do anything that even looks like blending them together. For 4, every time you involve money in something, you multiply your potential problems by a factor of at least ten (and why should that person get paid, when other people who contribute just as much time doing other things don't, and when, for that matter, even the arbs themselves don't?). For 1, I could see that being a good idea, to take some clerical/"grunt work" load off of ArbCom and give them more time for, well, actually arbitrating, and functionaries will all already have signed the NDA. I don't have any problem with 3, but don't see why ArbCom can't just do it if they want to; all the arbs already have access to the information in question so it's not like someone is being approved to see it who can't already. Seraphimblade Talk to me 01:49, 3 December 2024 (UTC)[reply]

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