A tool for business process reengineering, the matrix can help managers determine how quickly cha... more A tool for business process reengineering, the matrix can help managers determine how quickly change should proceed, in what order changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. For a medical products manufacturer, the matrix of change provided unique, useful guidelines for change management.
The Matrix of Change and Supporting Software, Dec 1, 1997
One of the key advantages of information technology is its ability to support new organizational ... more One of the key advantages of information technology is its ability to support new organizational forms. The task of shifting between old and new forms, however, can be a difficult, time consuming, and haphazard process (Davenport, 1993, Davenport and Stoddard, 1994; Hammer, 1990). Interactions among various work practices can lead to numerous unanticipated side effects as mangers alter individual practices without considering whole systems of work. In particular, the importance of complementarities ...
Business process reengineering efforts suffer from low success rates, due in part to a lack of to... more Business process reengineering efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how quickly change should proceed, the order in which changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. When applied at a medical products manufacturer, the Matrix of Change ...
Business process reengineering efforts suffer from low success rates, due in part to a lack of to... more Business process reengineering efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how quickly change should proceed, the order in which changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. When applied at a medical products manufacturer, the Matrix of Change provided unique ...
Business process reengineering efforts can run into serious difficulties when they fail to recogn... more Business process reengineering efforts can run into serious difficulties when they fail to recognize the complex interrelationships among technology, practice, and strategy. Brynjolfsson et al. introduce a framework ? the matrix of change ? that allows managers to coordinate change in processes. After determining which business practices are most important, managers can highlight the interactions among the practices on the matrix to see where they will have the most difficulty in making a transition from one practice to another. The matrix uses stakeholders' opinions about proposed changes to emphasize areas of difficulty. It can also guide the pace, sequence, feasibility, and location of change. The authors show how a large medical products company, MacroMed, used the matrix successfully. Senior managers first identified decreased costs and increased flexibility as their goals. They established a team to list specific aspects of the existing production techniques. The team identified complementary and competing practices on a matrix. Next the team built another matrix showing the degree of difficulty in moving from existing to target practices. Finally, the team determined how various employees felt about the proposed changes using a five-point Likert scale. By combining all three matrices, the company could answer its questions about the feasibility of proposed changes, when, where, and how quickly changes should occur, and employees' reactions. MacroMed discovered conflicts in machine set-up procedures and reorganized process change-overs. It cut waste, reduced the number of line and staff employees, stopped its decline in market share, and improved flexibility and response time. The matrix of change offers managers a chance to revisit a process to gauge progress and anticipate unexpected barriers due to current environmental factors. It also helps companies reshape and shift their workers' mental models to develop more coherent systems. Its true value, say the authors, is in optimizing steps not in isolation but as parts of an integrated system.
A tool for business process reengineering, the matrix can help managers determine how quickly cha... more A tool for business process reengineering, the matrix can help managers determine how quickly change should proceed, in what order changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. For a medical products manufacturer, the matrix of change provided unique, useful guidelines for change management.
The Matrix of Change and Supporting Software, Dec 1, 1997
One of the key advantages of information technology is its ability to support new organizational ... more One of the key advantages of information technology is its ability to support new organizational forms. The task of shifting between old and new forms, however, can be a difficult, time consuming, and haphazard process (Davenport, 1993, Davenport and Stoddard, 1994; Hammer, 1990). Interactions among various work practices can lead to numerous unanticipated side effects as mangers alter individual practices without considering whole systems of work. In particular, the importance of complementarities ...
Business process reengineering efforts suffer from low success rates, due in part to a lack of to... more Business process reengineering efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how quickly change should proceed, the order in which changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. When applied at a medical products manufacturer, the Matrix of Change ...
Business process reengineering efforts suffer from low success rates, due in part to a lack of to... more Business process reengineering efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how quickly change should proceed, the order in which changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. When applied at a medical products manufacturer, the Matrix of Change provided unique ...
Business process reengineering efforts can run into serious difficulties when they fail to recogn... more Business process reengineering efforts can run into serious difficulties when they fail to recognize the complex interrelationships among technology, practice, and strategy. Brynjolfsson et al. introduce a framework ? the matrix of change ? that allows managers to coordinate change in processes. After determining which business practices are most important, managers can highlight the interactions among the practices on the matrix to see where they will have the most difficulty in making a transition from one practice to another. The matrix uses stakeholders' opinions about proposed changes to emphasize areas of difficulty. It can also guide the pace, sequence, feasibility, and location of change. The authors show how a large medical products company, MacroMed, used the matrix successfully. Senior managers first identified decreased costs and increased flexibility as their goals. They established a team to list specific aspects of the existing production techniques. The team identified complementary and competing practices on a matrix. Next the team built another matrix showing the degree of difficulty in moving from existing to target practices. Finally, the team determined how various employees felt about the proposed changes using a five-point Likert scale. By combining all three matrices, the company could answer its questions about the feasibility of proposed changes, when, where, and how quickly changes should occur, and employees' reactions. MacroMed discovered conflicts in machine set-up procedures and reorganized process change-overs. It cut waste, reduced the number of line and staff employees, stopped its decline in market share, and improved flexibility and response time. The matrix of change offers managers a chance to revisit a process to gauge progress and anticipate unexpected barriers due to current environmental factors. It also helps companies reshape and shift their workers' mental models to develop more coherent systems. Its true value, say the authors, is in optimizing steps not in isolation but as parts of an integrated system.
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Papers by Amy Renshaw