As a trans person, latino, lover of musicals, and from a family with a missing family member, I'm never been more offended with something. And this is because of how the entire crew and cast treats the topics of the movie, not the project itself.
You're profiting over a sensitive topic, you should use your voices in your speeches and interviews to talk about it, instead your refusing to acknowledge it and call the critics as "hate comments". Honestly... fuck the entire team, specially you, "director".