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Kalite Yönetimi

2021, Kalite Yönetimi

Kalite Yönetimi Kamu Yönetimi Ansiklopedisi 2. Cilt bölümü.

K Emre AKC Ankara, Ocak 2021 2 Ansiklopedisi Emre AKC Kapak ve Sayfa Ankara Ocak 2021 ISBN No: 2/A Tel: 0 312 230 04 85 www.astanayayinlari.com astanayayinlari@gmail.com 7 KAVRAMLAR VE YAZARLARI YAZARLAR KAVRAMLAR Toplumsal Cinsiyet, Toplumsal KentProf. Dr. Prof. Dr. Dr. Dr. Yasemin Misyon, Stratejik Plan, Vizyon YAMAN -i Haldun, Diplomasi, Kamu Diplomasisi, Lobicilik Dost Kentler Ekonomisi Sosyal Politika PostKent Dr. Derin Ekoloji Siyasi Parti Liberal Ekonomi Modeli, Karma Ekonomi Modeli, Sosyalist Ekonomi Modeli 14 .......................................................... 264 ....................................................................... 272 Etnisite (Ethnicity).......................................................................................... 279 Farabi .............................................................................................................. 291 .................................................................... 301 ........................................................................... 306 .................................................................. 313 Hierarchy) ..................................................................................... 321 Hukuk Devleti (The Rule of Law) .................................................................. 327 -i Haldun.................................................................................................... 333 ............................................................... 341 Theory of Communicative Action) ..................... 351 ................................................................................... 363 ........................................................................ 369 ............................................................................................ 376 )............................................................................... 385 ......................................................... 395 (Woman Policies) .............................................................. 404 ......................................................... 415 es) ................................................ 425 Kameralizm (Cameralism) ............................................................................. 439 Kamu Diplomasisi (Public Diplomacy).......................................................... 448 Kamu Hukuku (Public Law)........................................................................... 455 ........................................................................ 462 ..................................................... 471 Control of Public Administration) ................. 482 ........................................................................ 490 Kamuoyu (Public Opinion) ............................................................................ 501 ......................................... 508 Kapitalizm (Capitalism) ................................................................................. 517 Karma Ekonomi Modeli (Mixed Economic Model) ...................................... 526 ...................................................... 534 415 Kal , -0002-1487-8717 alisahin@selcuk.edu.tr , -0002-4116-9801 yasintaspinar@selcuk.edu.tr (Natarajan, 2017, s. , birey- kalit - 416 5; Goetsch ve Davis, 2014, s. 2), asla Cem, 1976: s. 34; Draft, 1994, s. 78; Stoner ve Wankel, 1986, s. 3), edilmesi (Hitt vd., 1989, s. 13) olarak ta faaliyetini ifade kabul ettikleri cisim olduysa da 417 erden ziyade Kontrol Ce i ve kalite noktada, Ishikawa a'ya Kanji, 2007, s. 72). ISO (International Standards Organisation) (Purushothama, 2010, s. 5). temel -Uygula- 418 Kontrol Et- 23 -1967); - eseridir. Joseph M. Juran (1904Ishikawa (1915- -2001) ise Kalitenin - Kontrol Et- -Uygula- (ISO, 2008, s. V-VI): 23 - -Analiz Et-Chow, 2010, s. 3). 419 sosyo- 154- sonu gerektirmektedir. 420 hem operasyonel stratejilerde hem de Kalite - - - 421 kadar Tavsiye Edilen Okumalar (ss. 115-153), Konya: Atlas Akademi Tapiero, C. S. (1996). The management of quality and its control, New York: Springer Science+Business Media. II (ss. 30- Kitabevi. , , Ankara: Gazi Akal, Z. (1992). Kamu 422 - , Avery, C., Zabel, D. (1997). The quality management sourcebook: an international guide to materials and resources, Londra: Routledge. Bauer, J. E., Duffy, G., Westcott, R. T. (2006). The quality improvement , Milwaukee: ASQ Quality Press. (26-27 may Cem, C. (1976). , Ankara: Ching-Chow, Y. (2010). Six Sigma and Total Quality Management, A. Coskun (Ed), Quality management and six sigma (ss. 1-30), Rijeka, SCIYO Publishing. Crosby, P. B. (1997). Quality Management, R. J. Kimber, R. W. Grenier (ss. ve J. J. Heldt (Ed), 1-6), New York: Marcel Derker Inc. , Ankara: Nobel Dahlgaard, J. J.; Kristensen, K., Kanji, G. K. (2007). Fundamentals of total quality management: Process analysis and improvement, Londra: Taylor & Francis. Diken, A. (2009). Draft, R. L. (1994). , Orlando: The Drydan Press. , Goetsch, D. L., Davis, S. (2014). Quality management for organizational excellence: Introduction to total quality, (7. Essex: Pearson Education Limited. 423 -22 Ekim 1999, Ankara: Hitt, M. A., Middlemist, R. D., Mathis R. L. (1989). Management , New York: West Publishing Company. Hoyle, D. (2007). Quality management essentials, Oxford: ButterworthHeinemann Publications. Ishikawa, K. (1995). Toplam kalite kontrol ISO (International Standards Organization) (2008). Quality management systems: R , Ankara: Siyasal Kitabevi. Kemp, S. (2006). Quality management demystified, New York: McGraw-Hill kalit , 17 (1), 63-75. Lewis, P. S. (1994). Management challenges in the 21st century, New York: West Publishing Company. Madu, C. N. (1998). Introduction to Quality, C. N. Madu (Ed), Handbook of total quality management (ss. 1-20), New York: Springer Science+Business Media. , Ankara: Gazi Kitabevi. Morgan, C., Murgatroyd, S. (1994) Total quality management in the public sector: An international perspective, Buckingham: Opern University Press. Natarajan, D. (2017). ISO 9001 quality management systems, Cham: Springer International Publishing AG. Yerel , 5 (2), 16-20. 424 Purushothama, B. (2010). Effective implementation of quality management systems, Yeni Delhi: Woodhead Publishing India Pvt. Ltd. Reid, R. D., Sanders N. R. (2009). Operations management: an , New York: John Wiley & Sons Inc. Stoner, J. A. F., Wenkel, C. (1986). Management, New Jersey: Prentice Hall International. (ss. 115-153), Konya: Atlas Akademi Tapiero, C. S. (1996). The management of quality and its control, New York: Springer Science+Business Media. Kalite (ss. 79-114), Konya: , Ankara: Tekin, M. (2004).