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    Did They Get It?: Strategies For Making Sure Patients Understand Your Message

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    Danonino12
    This document summarizes a seminar on strategies for ensuring patients understand medical information. The seminar goals are to assess a patient's baseline understanding, continuously monitor understanding during meetings, and maximize efficiency. The seminar uses roleplays to demonstrate foundational, intermediate and higher-order communication skills including allowing patients time to process, avoiding jargon, addressing emotions, and validating feelings. A roleplay depicts a nurse discussing chemotherapy risks and administration with a newly diagnosed cancer patient.

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    Did They Get It?: Strategies For Making Sure Patients Understand Your Message

    Uploaded by

    Danonino12
    16 views9 pages
    This document summarizes a seminar on strategies for ensuring patients understand medical information. The seminar goals are to assess a patient's baseline understanding, continuously monitor understanding during meetings, and maximize efficiency. The seminar uses roleplays to demonstrate foundational, intermediate and higher-order communication skills including allowing patients time to process, avoiding jargon, addressing emotions, and validating feelings. A roleplay depicts a nurse discussing chemotherapy risks and administration with a newly diagnosed cancer patient.

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    icare

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    Icare 20111026 Epner Slides

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    This document summarizes a seminar on strategies for ensuring patients understand medical information. The seminar goals are to assess a patient's baseline understanding, continuously monitor understanding during meetings, and maximize efficiency. The seminar uses roleplays to demonstrate foundational, intermediate and higher-order communication skills including allowing patients time to process, avoiding jargon, addressing emotions, and validating feelings. A roleplay depicts a nurse discussing chemotherapy risks and administration with a newly diagnosed cancer patient.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    16 views9 pages

    Did They Get It?: Strategies For Making Sure Patients Understand Your Message

    Uploaded by

    Danonino12
    This document summarizes a seminar on strategies for ensuring patients understand medical information. The seminar goals are to assess a patient's baseline understanding, continuously monitor understanding during meetings, and maximize efficiency. The seminar uses roleplays to demonstrate foundational, intermediate and higher-order communication skills including allowing patients time to process, avoiding jargon, addressing emotions, and validating feelings. A roleplay depicts a nurse discussing chemotherapy risks and administration with a newly diagnosed cancer patient.

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    Did They Get it?

    Strategies for Making


    Sure Patients
    Understand Your
    Message
    Daniel E. Epner, MD, FACP
    General Oncology, MDACC

    Chris Whitcher, RN, MBA


    Nursing Professional Development

    Difficult Conversations in my
    Practice
    Integrative Oncology
    International Patients / Cultural Issues
    Conversations about goals of care, end
    of life
    Teaching communication skills

    Goals for this Seminar


    Develop strategies:

    to assess a patients baseline


    understanding and information needs

    to continuously monitor a patients


    understanding during your meeting

    to get the most value and efficiency


    from every patient encounter

    Ground Rules
    We (Chris and I) show rather than tell
    Your job: watch and listen carefully,
    evaluate what you see
    Stop action
    Learner participation (voluntary)
    We build teaching points together (Jane
    Frank will scribe)
    Chris and I respond to your input and
    replay the action

    Mrs. Jones
    (played by Chris Whitcher)

    56-year-old woman with newly


    diagnosed rectal cancer.
    Treatment plan: radiation plus oral
    chemo, then surgery.
    She presents to medical oncology
    clinic with husband to discuss the
    treatment plan.
    Her doctor examined her and
    discussed overall plan.

    Ben the RN (played by me)


    The doctor told Mrs. Jones the clinic
    nurse, Ben, would return in a few
    minutes to discuss details regarding
    risks of chemotherapy and the proper
    method for taking it.
    Ben is feeling a bit overwhelmed by
    how many patients he has to see in so
    little time.

    Foundational Skills
    Allow patient to get dressed
    Knock before entering
    Introduce yourself
    Clarify relationships
    Sit at eye level
    Address by formal title (Mrs., Mr., etc)
    Allow patient to read information for a few
    minutes, then return to review (to engage
    patient)

    Intermediate Skills
    Keep message clear and simple
    Avoid jargon
    Ask before telling:
    What does the word chemotherapy mean
    to you?
    Did you have a chance to read the
    handout?
    Can you summarize the main points you
    took away from the handout?

    Higher Order Skills

    Recognize emotions: patients & ours


    Address feelings before facts
    Validate emotions: Its OK to cry.
    Respond to emotion with empathy
    I realize this is a lot for you to take in all
    at once.
    I cannot imagine how difficult this must
    be for you.
    Yes, that is a scary thought.

    Create space in the conversation

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