PGDM III TERM.

SUB. BUSINESS ETHICS

CAREER
INSTITUTE
CORPORATE SOCIAL
OF
INTERNATIO
RESPONSIBILITIES OF
NAL
RELIANCE
MANAGEME
NT

Submitted to
Submitted by Ms. Ruchika Bammi
Gyan Prakash Gupta

Social Responsibility and Community Development

of RELIANCE
Social welfare and community development is at the core of RIL's Corporate Social Responsibility (CSR)
philosophy. The Company's strategy is to have close and continuous interaction with the people and
communities around RIL's manufacturing divisions to bring qualitative changes and support the
underprivileged. RIL contributes in the areas of health, education, infrastructure development (drinking
water, improving village infrastructure, construction of schools etc.), relief and assistance in the event of a
natural disaster and other social initiatives.

Education

Education is one of the major thrust areas of RIL's CSR interventions. A network of 10 schools caters to
over 14,000 students spread across geographies in India. To encourage school children from neighbouring
villages in their learning process, RIL's CSR cells of its manufacturing divisions and E&P blocks work
zealously, round the year to support educational requirement of the community / schools in the
neighbouring region.
While a computer has become an integral part of our lives, it is still away from the reach of students from
Indian villages. RIL has taken a lead role in promoting computer literacy programme at village level. The
company provides computers in numerous schools and community halls in villages near its
manufacturing divisions.
In partnership with a local NGO in Surat, RIL has developed a fully functional Disabled Welfare Centre a school for the physically challenged children - for bringing self sufficiency to more than 800
physically challenged children from the slum areas of Surat. Children are supported with travel facilities
from their houses in buses. The Programme's objective is to give a sustainable livelihood by becoming
contributing members and not dependants. With RIL's support, this school has become the first of its kind
in India to get permission to impart formal education for class XI and XII. RIL also provides wheel
chairs, a medical centre and has also initiated development of a hostel and hospital in the school premises.
Project Jagruti, the project to address Dyslexia, is now maturing into a voluntary participation-based
model wherein teachers, doctors, parents, NGOs, education societies and the state government of Gujarat

are creating a Sustainable model for sensitising and fighting learning disabilities amongst children. Linda
Mood Bell model was adopted for diagnosis of Dyslexia and fully piloted in J.H. Ambani School with 81
students undergoing treatment. Seeing the success of this programme, the same is being replicated in all
schools in Surat.
To encourage the poor and brilliant students to pursue higher studies, a novel scheme - 'Reliance
Dhirubhai Ambani Protsaham' was launched in East Godavari District by the Hon'ble Chief Minister of
Andhra Pradesh, in Academic Year (AY) 2008-09. The scheme facilitates the poor meritorious students in
Secondary School Certificate (SSC) examination to get admissions in colleges of their choice and also
requisite coaching for different competitive examinations on par with other students.
Further, RIL renovated classrooms of government schools in Gadimoga and Bhairavapalem region and
distributed notebooks, uniforms and bags to children of schools from this region. The initiative includes
supply of notebooks and uniforms to children from the region every year. RIL also participated in several
education awareness initiatives, such as, 100 percent literacy programme in the Yanam region.

Community Health Care

RIL has developed Community Medical Centres near most of its manufacturing divisions, which provide
comprehensive health services covering preventive, promotive and curative health care services to the
community from neighbouring villages. Manufacturing divisions conduct regular health check-ups for
school children in schools of their respective neighbouring regions. Doctors advise children and their
parents on various health care issues and personal hygiene.
A unique joint initiative of RIL and National Association of Blind, Project Drishti has undertaken over
7,000 free corneal graft surgeries for the visually challenged Indians from the underprivileged segment of
the society. It is the largest corneal grafting surgery project enabled by a single corporate entity in India.
The initiative to combat TB HIV / AIDS is a unique public private partnership programme - between
the government, NGOs, several agencies and RIL. It extends from creating awareness to providing care,
support and treatment including free of cost treatment to those who cannot afford the same. Hazira
Manufacturing Division's DOTS HIV / AIDS Centre is one of the largest Anti-Retroviral Treatment
Centre (ART Centre) in the country. Manufacturing divisions at Jamnagar and Patalganga too have ART
Centre facilities. The initiative was expanded to other manufacturing divisions; activities are largely in the
advocacy and awareness area.
Jamnagar Manufacturing Division launched 'Project Balkalyan' on Children's Day, with an objective to
provide nutritional support to children affected with HIV infection. Nutritional kit is distributed to all
HIV positive children when they visit the Centre for monthly follow up. Hazira Manufacturing Division,
through Reliance Ladies Club (an association of spouses of RIL managerial employees) has a similar
ongoing child adoption programme at Hazira to take care of nutritional requirement of HIV positive
children.

The Primary Health Centre (PHC) at Dahej, adopted by RIL in FY 2006-07, was adjudged as 'Best
PHC' for FY 2008-09 amongst all other PHCs in Bharuch district. The PHC caters to the community
health needs under National Rural Health Mission Programme and has done a great deal of work in
Malaria Surveillance Programme in all the 23 villages. In 2004, RIL established the PHC at Gadimoga.
The PHC has six member medical staff with all the amenities such as two-bed nursing room. Medicines
are offered free of cost. Further, RIL runs two sub-centres of the PHC at Bhairavapalem and
Laxmipathipuram.
Dhirubhai Ambani Hospital at Lodhivali, Maharashtra continues to play a significant role in improving
the quality of life in surrounding communities. It extends prompt and specialised services to the MumbaiPune highway accident victims. Trauma patients are provided free lifesaving treatment. Besides taking
care of hospitalization requirements, the hospital provides poor patients and senior citizens subsidised
treatment - both in the outpatient and in-patient departments.
A well-equipped community medical centre with four observation bed facility at Jamnagar continues to
be offered free-of-cost, round the clock with comprehensive health services. .
Manufacturing divisions offer free medical services including free medicines to the neighbouring
villages. Mobile Van Clinics - 'Health-On-Wheels', specially designed mobile dispensaries equipped
with a doctor accompanied by a nurse, move to neighbouring villages on a scheduled basis all through the
week.
The company's employees organise and participate in blood donation camps every year across
manufacturing divisions and offices.
Hoshiarpur Manufacturing Division provides round-the clock free ambulance service - 'HighwayRescue', on National Highway No. 70, a radius of 20 km from Punjab to Himachal Border with heavy
vehicular traffic, for road accident victims. The yeoman service saves over 50 lives annually.
Safety
Manufacturing divisions have initiated structured HSE education programme for the numerous industries
located in the neighbouring region. To create awareness on safety among the people in the neighbouring
industrial zone, road shows, safety-yatra and competitions were organised during the year.

Rural Infrastructure Development

Reliance Rural Development Trust (RRDT), as a Corporate NGO, continued its activities in a
committed way by constructing 14 check-dams; four of them in Jamnagar district. Check-dams are for
conserving water and raise water tables of the surrounding areas. Besides these, RRDT also constructed
30 drinking water facilities in the villages of Junagadh (09), Patan (08), Porbandar (04) and Rajkot (09)
districts. In all, RRDT completed 489 various facilities at a cost of Rs. 19.74 crore across Gujarat during
the year. The facilities include 97 cement concrete roads, 348 anganwadis, 30 drinking water facilities and
14 check dams. On the whole, RRDT has completed 5,725 facilities in 5,528 villages of Gujarat across
the length and width of the state since its inception in 2001 in compliance with RIL's commitment to the
Government of Gujarat. Hazira Manufacturing division in partnership with local NGOs and also part of
RRDT's initiatives, is working zealously for bettering rural life.

RIL in partnership with Parivartan, a Gujarat-based NGO accredited with United Nations, has initiated
several community development programmes at Naroda. RIL supports the Lions School, an NGO run by
Lions Club of Naroda Charitable Trust located in GIDC Naroda, imparts quality education to the wards of
labourers residing in and around GIDC Naroda.
Jamnagar Manufacturing Division contributed substantially and liberally to several community activities.
The manufacturing division contributed to Sardar Vallabhbhai Patel Memorial Society in FY 2008-09 for
creating a memorial in the name of the architect of the Indian Union, at Old Raj Bhavan, Shahi Baug,
Ahmedabad. Further, it also contributed to Sandipani Rachnatmak Abhigam Trust for projecting culture,
business and progress of Gujarat.
Jamnagar Manufacturing Division undertook a programme to give a face-lift to a neighbouring village,
Moti Khavdi. The initiative, in support of Gujarat State Government's 'Nirmal Gram' programme,
comprised construction of a modern entry gate, sweeping of main village roads and garbage collection,
public toilet blocks.
For providing better transportation, sanitation and hygienic conditions, internal cement concrete roads
were laid in all the hamlets of Gadimoga and Bhairavapalem Gram Panchayats. Drainage facilities are
also provided, on need basis, depending on the geographic conditions of the village.
Further, construction of fish jetty-cum-drying-platform near Darialathippa is in progress for the benefit of
500 fishermen families. RIL renovated the fishermen community hall at Kakinada for enabling them to
utilize the same for their social functions and constructed a burial ground for the usage of people of
Darialathippa village.

Water Relief

Jamnagar district is a water-scarce area. RIL supplies round the year drinking water to Meghpar and
Padana villages adjacent to the refinery through tankers. Drinking water was also supplied to Moti
Khavdi, Kanalus and Navania villages through tankers during acute shortage of water in summer months
in FY 2008-09. Considering the problem of scarcity of drinking water being experienced by the people of
Gadimoga, drinking water was supplied through private water tankers for the last four years. To offer a
permanent solution to the people from Gadimoga and Chinavalasala villages, RIL constructed a summer
storage water tank and overhead reservoirs under Reliance Rural Water Supply (RWS) scheme.
Dahej Manufacturing Division continues to provide drinking water to its neighbouring villages. It has
undertaken a job of renovating reservoir at Luvara village. The division in working with Water and
Sanitation Management Organisation (WASMO) of Gujarat Water Supply and Sewerage Department to
create drinking water distribution system through pipeline in neighbouring villages of Dahej.

Livelihood Support Training

RIL sponsored self-help groups (SHGs) empower women from the underprivileged segment through
various employment oriented training and skill development programmes. These include training for
nursing assistants, light motor driving and making bamboo articles. In FY 2008-09, Nagothane
Manufacturing Division facilitated formation of 28 SHGs taking the total number of SHGs that the
division has facilitated formation, from 2005 till date, to 100.
RIL, through its retail initiative - Reliance Fresh stores helped in the sale 'Hatsadi Tandul'. To help
farmers buy correct and high yield variety of paddy seeds, an educational programme was organised at
MADER Foundation's office for farmers.
In the Gadimoga region, RIL conducts several livelihood support training programmes, such as making
eco-friendly paper plates, agarbattis etc. Further, RIL provided callipers, wheel chairs and other
supportive equipments to the physically challenged with the support of Disabled Welfare Department of
State Government of Andhra Pradesh.
The Polymer business continues to conduct technical training and workshops for plumbers on advanced
technology in plumbing systems with PPR pipes. Modern techniques of welding to prevent leakage &
ensuring hygienic and safe water to the users were taught during the training session.
Vadodara Manufacturing Division continues to support and work with Society for Village Development
in Petrochemicals Area (SVADES), an NGO that binds the industry and the rural community for socioeconomic development. SVADES works in 40 villages near Vadodra, Gujarat covering over 2 lakh
people. SVADES focuses on skill development training and education. HIV AIDS awareness, hygiene
and sanitation are some of the initiatives that SVADES undertook during the year.
Enhancing agricultural techniques and cost effective packaging solutions
for farmers
The Polymer business division conducted several technical programmes and participated in farmingrelated exhibitions to propagate advanced technologies in the production, handling, storage and
distribution agricultural products. These techniques use plastic products to enhance productivity of land,
water and plant nutrients. Use of Leno bags made out of PP was extensively promoted amongst farmers,
which reduced handling losses in potato, onions, fruits and vegetable products.
Similarly, micro-irrigation techniques were widely promoted in partnership with the Ministry of
Agriculture in the Centre as well as in States. These initiatives were carried out through National
Committee on Plasticulture Applications in Horticulture (NCPAH).

Recycling - energy and wastages

Nearly 400 hectares of land is under plantation at Nagothane Manufacturing Division, resulting in
generation of significant biomass. To avoid fire hazard from the dry biomass that is generated here, and at
the same time to utilize the same as an alternative energy source, the division commenced a project in
2007 to covert the biomass into coal. The technology of pyrolysing the biomass to coal was taken from a
voluntary organization called Appropriate Rural Technology Institute, Pune (ARTI). The coal produced
from biomass is being sold in the market by ARTI. In FY 2008-09, total biomass coal produced and sold
stood at 1,550 Kg. For 'propagating Sarai cooker', 16 programmes were organised during the year.
To help Surat district handle the 1,200 MT waste generated daily, RIL, undertook a unique initiative in
partnership with SMC, a local NGO. Rag picking women recycle the waste by converting the garbage
collected into land filling. The programme provides, women a sustainable livelihood and it also helps the
city to manage its litter in a value added manner. The programme targets to engage rehabilitate and
provide sustainable livelihood to 17,500 rag pickers living in 350 slum areas around Surat.
Polyester is completely recycled, while plastic goes into road and fuel manufacturing. In a simple and
scientific method of disposing plastic waste and to add value by improving the quality and life of roads,
low-end plastic waste is blended with bitumen. This method replaces about 8-15 percent of bitumen while
offering better functional properties in the service life of the roads constructed. It also results in cost
reduction. Indian Centre for Plastics in the Environment (ICPE) has taken initiatives to popularize this
technology throughout the country. RIL has adopted this method in its manufacturing divisions at Hazira
and Vadodara.

Non-woven products
Several events, in association with various chapters of Indian Medical Association (IMA), were organised
to increase awareness of the advantages of using PP nonwoven medical disposables. With on sitedemonstration and hospital visits, RIL demonstrated the cost advantage and effectiveness of non-woven
disposables. These substantially reduce the risk of spreading highly contagious disease. They also
eliminate washing cycles in which chemicals are used to make fabrics thereby protecting the
environment. Not only do PP non-woven disposables offer better hygiene but they are also cost effective
and require lower inventories.

Environment Care Advocacy

RIL continues to support ICPE in conducting educational and awareness programmes on plastic waste
management in major cities and towns. These programmes help school children understand proper
disposal methods of plastic wastes and the importance of recycling.
Patalganga Manufacturing Division addressed the community concerns of its neighbouring region which
include driving-training for drivers transporting hazardous chemicals, awareness lectures on
environmental systems and technologies to industry and institutions, support to common Effluent
Treatment Plant (ETP) for Patalganga Rasayani Industrial Association (PRIA), and awareness campaign
for all schools in the region on the importance of common ETP and its importance to Environment.
Naroda Manufacturing Division continues to fog, fumigate and spray disinfectants at stagnated water
points to avoid epidemics in surrounding areas and clusters in and around the manufacturing division.

Mid-day Meal Programme

Kitchen sheds were provided for operating the mid-day meal scheme in a better and healthy environment
benefiting children from villages. Additionally, to provide hygienic environment in the schools of
Gadimoga and Bhairavapalem, toilets for boys and girls with running water facility were provided.

Relief Activities
A devastating fire destroyed the houses and meager belongings of many poor families in Babdeo village.
Nagpur Manufacturing Division's Reliance Employees Ladies Club distributed essentials like food grains
and utensils to the affected families.
RIL rehabilitated Katkarwadi, a tribal hamlet near Nagothane Manufacturing Division. RIL funded the
rehabilitation expenditure, which is incurred by the Collector Raigad through the fund provided by
Nagothane Manufacturing Division. Likewise, Nagothane Manufacturing Division sponsored the water
filter plant for Kadsure village resolving the longstanding problem of unfiltered water high on turbidity,
which posed a serious health issue to the villagers.

Wildlife, Animal Care

To address the problem of deaths of the Asiatic lions and their cubs from falling in open wells in Gir
forest, Jamnagar Manufacturing Division constructed parapet walls on the host of open wells in Gir forest
area. Parapet protection walls on as many as 1,200 open wells were constructed in FY 2008-09.

Heritage Care
Jamnagar unabatedly keeps on supporting the development at mythological town of Dwarka. In order to
further improve infrastructure and aesthetics at Dwarka, a cement-concrete road and a befitting traffic
circle were constructed. RIL gave financial aid to Shardapeeth, Dwarka to support its spiritual and
educational activities.

Supporting Indian Culture

RIL took the lead two years ago to form a voluntary body - Gujarat Industries Navratri Festival Society
(GINFS)- comprising several corporate houses of Gujarat to support and celebrate the Navratri festival at
Ahmedabad. Besides GINFS, RIL supported about a dozen garba troupes and organizations in Jamnagar,
Rajkot and Ahmedabad.

Promoting Sports and Sportspersons

RIL has over the years, nurtured and promoted many star prodigies in Cricket, Billiard and Chess. In fact,
RIL's commitment to cricket spans to the last millennium when it sponsored Cricket World Cup in 1987 'The Reliance Cup.'
Besides promoting cricket on the global front, RIL actively nurtures young and talented cricketers.

The Indian Premier League (IPL) offered yet another opportunity to support and sponsor cricket. RIL
bagged the IPL franchise for the city of Mumbai. Mumbai Indians (MI), the Mumbai team, is among the
most followed cricket teams in the IPL. This is yet another step to help make India a world-beater in
sports. This effort, which will foster talent scouting and development of cricket, is RIL's contribution in
creating a healthy sporting ecosystem.

Real Indian Heroes

Real Heroes is an initiative of CNN-IBN in partnership with RIL, which honors the silent warriors of
change, ordinary people who have rendered extraordinary services for the betterment of others. Real
Heroes is an annual celebration that felicitates and recognizes the triumph of the human spirit. Now in its
second year, this initiative honours the real-life heroes of our society who have worked hard to make a
difference for others and have served a cause in their own inimitable way thereby setting an example for a
billion people. For their contributions, all 24 Real Heroes are honoured and felicitated at a grand event in
Mumbai with a trophy and a cash prize of Rs. 5 lakh each.
UAA-Dhirubhai Ambani Lifetime Achievement Award
The first UAA-Dhirubhai Ambani Lifetime Achievement Award jointly promoted by UDCT Alumni
Association (UAA) and RIL was awarded to Professor George Whitesides of Harvard University, USA,
for his innovative and outstanding contributions to chemical sciences in December 2006. In June 2008,
this one-of-its kind award was bestowed upon Professor Robert H. Grubbs, (a Nobel laureate Chemistry,
2005) - a Victor and Elizabeth Atkins professor of chemistry at California Institute of Technology, USA.
The award was for his innovative and outstanding contributions to science and engineering having wide
ramifications.
This Annual Award was instituted in memory of India's pioneering industrialist and RIL's founder
chairman, Shri Dhirubhai Ambani, to recognise outstanding contributions of scientists in the field of
Chemical Sciences. This award, carrying a purse of US $20,000 and a citation, is the highest Award for
Scientific Achievements given by an Indian entity.

Reliance Dhirubhai India Education Fund

RIL-Stanford Graduate School of Business announced the creation of the 'Reliance Dhirubhai India
Education Fund' to support promising Indian students with financial need in obtaining an MBA at
Stanford in April 2008. Each year, Stanford Business School may award up to five Reliance Dhirubhai
Fellowships. Reliance Dhirubhai Fellows will receive full financial support for the two-year Stanford
MBA Program.

Dhirubhai Ambani Foundation

Dhirubhai Ambani Foundation (DAF) pursues philanthropic activities to promote national welfare and
social well-being. Its main thrust areas are education and public healthcare. Till date, the foundation has

awarded scholarships to over 5,900 students including 668 physically challenged and 171 children from
the families of Kargil War martyrs.
Smt. Nita Ambani, President, Dhirubhai Ambani Foundation, was conferred the 'Giants International
Award' in recognition of her outstanding contribution in the field of education.
Reliance Institute of Life Sciences (RILS), aims to develop competencies to meet the need of biotechnology sector. The long-term goal of RILS is to establish a University focused on Life Sciences and
grant post graduate and doctoral degrees. An application has been filed with the University Grants
Commission (UGC) for the status of a 'De Novo Deemed to be University'.
Sir Hurkisondas Nurrotumdas Hospital & Research Centre (HNHRC) is a tertiary-care modern
hospital equipped with all super specialty departments. The hospital has many firsts to its credit including
introduction of departments like Sonology and Immunocytobiology, the latter becoming the life-line of
many hospitals for their work in renal transplants, a field in which the hospital is a pioneer. The hospital's
old building is a declared heritage structure and the faade represents colonial architecture. Preserving the
heritage charm, the hospital was upgraded to include facilities, which are a must for modern hospitals.
Upgrading of infrastructure in both diagnostic and therapeutic areas has received top priority.
RIL, through DAF contributes substantial amounts to strengthen infrastructure and scientific research
potential of Sir Hurkisondas Nurrotumdas Medical Research Society (HNMRS). With improved
infrastructural facilities, several high-budgeted research projects of considerable relevance to the
community are on hand. Most of the studies have the potential of translating into tangible benefits, which
will enhance humanity.
Dhirubhai Ambani International School (DAIS)
The school year 2008-09 was yet another sparkling milestone in Dhirubhai Ambani International School's
invigorating journey since its commencement in 2003. DAIS' overarching objective is to enable children
discover the world in enjoyable ways, while imparting values and attributes that would stand them in
good stead and help lead productive and fulfilling lives. This goal of a holistic education can be best
achieved by providing education opportunities that synthesise internationally acclaimed pedagogical
practices with India's rich educational heritage. These are the inspirations for the school's offerings across
classes - lower kindergarten (LKG) to XII - the Indian Certificate of Secondary Education (ICSE), the
International General Certificate of Secondary Education (IGCSE) and the IB Diploma (IBD)
programmes.
The academic achievements of DAIS students continue to be very satisfying. The average score achieved
by the IBD Class of 2008 is 36.26 (out of the maximum possible score of 45), whereas the world average
is 29.57 points. In the third batch of IGCSE students who took the examinations in 2008, 45.14% of all
grades achieved were A*s (95% or better); and 85.41% were A's (85 to 94%) and above. Some of the
students are national toppers in several subjects and some have topped the world. In the examinations
held in 2008, the third batch of DAIS' ICSE students has achieved an average score of 91.15%, with twothird of them scoring above 90% and the topper scoring 97.43%.
The IBD Class of 2009, the 5th batch, has earned admission offers from 32 of the world's top 50
universities (as per World University Ranking 2008 by the 'Times Higher Education Supplement'). Six
students were accepted at Oxbridge (3 at Oxford; 3 at Cambridge), 5 at Imperial and 12 at London School
of Economics. Amongst the Ivy League and other leading universities,Brown has accepted 4 of the DAIS
students, Columbia 2, Cornell 5, U-Penn 7, Princeton 2, Yale 3, Stanford 2, Northwestern 7, Carnegie
Mellon 9, Michigan 13, University of California LA 16, UC Berkeley 12, New York University 16 and
Johns Hopkins 1. Other eminent universities from which the school's graduates have earned admission
offers include Duke, McGill, British Columbia, University of Melbourne and University of Hong Kong.

Students who applied to universities in Singapore as well as those who plan to study in India are expected
to do equally well when their admissions are finalised.
The distinction of being honoured the 'Best Coeducational School in Sports' in Mumbai by the Mumbai
Schools Sports Association is one of the many sporting accomplishments during the year. The Dhirubhai
Ambani International School Study & Activity Centre at Matheran, which we launched last year is in full
bloom, giving our children the opportunity to experience exciting outdoor environment, to share moments
of reflection and to excel in sports.
As part of their engagement with a variety of social causes, our students work with a number of NGOs
which include Advitya, Akanksha, Committed Communities Development Trust (CCDT), Muktangan,
Pratham and Ishara. Paigaam, which is a student-initiated Peace program of DAIS, exemplifies the
enthusiasm and commitment amongst the youth towards building a harmonious relationship with people
from across the border. The 'Paigaam' Peace Conference organised in July 2008 was yet another milestone
in this exemplary journey. Since earning Regional Membership in March 2008, the 'Round Square'
initiative in the school is making praiseworthy progress, in line with this global organisation's ideals of
developing every student as a whole person. Initiatives like these have significantly contributed to our
students' leadership attributes, appreciation of environment, service to the society and global-mindedness.
DAIS is the RIL way of teaching them young and watching them grow.

SUBMITTED BYGYAN PRAKASH GUPTA

PGDM - CIIM (III TERM.)