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    Intranets, Portals and Organizing Knowledge: Presentation by - Krishnan N Ayyer

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    bamerjee
    Intranets are internal networks used within organizations to share information. They allow knowledge to be presented and circulated more easily. Intranet design involves analyzing an organization's information needs and behaviors to identify problems and create processes that add value. Knowledge management systems like annotation tools can enhance information retrieval and knowledge sharing across units. Organizing knowledge requires supporting communities of practice and facilitating knowledge transfer through search and retrieval. Fostering creativity requires encouraging experimentation, diverse ideas, communication, and intrinsic motivation. Corporate portals provide a central access point for gathering and disseminating organizational information.

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    Intranets, Portals and Organizing Knowledge: Presentation by - Krishnan N Ayyer

    Uploaded by

    bamerjee
    30 views30 pages
    Intranets are internal networks used within organizations to share information. They allow knowledge to be presented and circulated more easily. Intranet design involves analyzing an organization's information needs and behaviors to identify problems and create processes that add value. Knowledge management systems like annotation tools can enhance information retrieval and knowledge sharing across units. Organizing knowledge requires supporting communities of practice and facilitating knowledge transfer through search and retrieval. Fostering creativity requires encouraging experimentation, diverse ideas, communication, and intrinsic motivation. Corporate portals provide a central access point for gathering and disseminating organizational information.

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    Intranets

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    Intranets are internal networks used within organizations to share information. They allow knowledge to be presented and circulated more easily. Intranet design involves analyzing an organization's information needs and behaviors to identify problems and create processes that add value. Knowledge management systems like annotation tools can enhance information retrieval and knowledge sharing across units. Organizing knowledge requires supporting communities of practice and facilitating knowledge transfer through search and retrieval. Fostering creativity requires encouraging experimentation, diverse ideas, communication, and intrinsic motivation. Corporate portals provide a central access point for gathering and disseminating organizational information.

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    30 views30 pages

    Intranets, Portals and Organizing Knowledge: Presentation by - Krishnan N Ayyer

    Uploaded by

    bamerjee
    Intranets are internal networks used within organizations to share information. They allow knowledge to be presented and circulated more easily. Intranet design involves analyzing an organization's information needs and behaviors to identify problems and create processes that add value. Knowledge management systems like annotation tools can enhance information retrieval and knowledge sharing across units. Organizing knowledge requires supporting communities of practice and facilitating knowledge transfer through search and retrieval. Fostering creativity requires encouraging experimentation, diverse ideas, communication, and intrinsic motivation. Corporate portals provide a central access point for gathering and disseminating organizational information.

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    Intranets, Portals and Organizing

    Knowledge

    Presentation by
    -Krishnan N Ayyer
    Intranets

    What are Intranets?


    • Intranet is Intra+ Net so an Intranet is an
    internal or private Internet used strictly within
    the confines of a company, university, or
    organization. "Inter" means "between or
    among," hence the difference between the
    Internet and an Intranet.
    Intranets

    Some formal definitions of Intranets


    • Brown & Duguid: “Intranets help present and
    circulate boundary objects”
    • Choo, Detlor, & Turnbull: “Intranets…
    support the creation, sharing, and use of
    knowledge”
    • Stenmark: “Intranets are organizationally
    restricted”
    Intranets

    A technical definition
    • An Intranet is a network based on the internet
    TCP/IP open standard. An intranet belongs to
    an organization, and is designed to be
    accessible only by the organization's members,
    employees, or others with authorization. An
    intranet's Web site looks and act just like other
    Web sites, but has a firewall surrounding it to
    fend off unauthorized users.  
    Design Of Intranets
    Steps
    • Analyze the organization’s information ecology
    • Identify the typical problems experienced by
    users
    • Analyze the information behaviors of these set
    of users
    • Create value added processes to resolve the
    problems of users and to improve the
    Information Ecology.
    Information Ecology
    • Organizational mission
    • Intranet goals
    • Information management plans
    • Information Culture
    • Information Politics
    • Physical settings
    • Information Staff
    • Information handling
    Information Behaviors
    • Identify Information users and their
    information seeking characteristics.
    • Dimensionalize the structure of work related
    problems they typically face.
    • Chronicle and examine the information
    behaviors and practices they employ to resolve
    problems.
    Value Added Processes
    • Intranets may be designed to improve the
    organizational information ecology.
    • Intranets provide a unified information space in
    which users can communicate and collaborate
    with others.
    • intranet applications and services may add value
    by supporting the organization’s knowledge
    creating and decision making process
                                                                                                                                        

                                                     
    Annotate

    • Annotate is a specific Knowledge management


    support system (KMSS) designed to support
    the KM of document collections. It is a
    collaborative tool which enhances Information
    retrieval.
    • Annotate in an Intranet increases the
    throughput by increasing the flow of relevant
    information across business units.
    Components of KMSS

    • Data or Knowledge Warehouse.


    • Knowledge Search and discovery mechanisms.
    • Knowledge representation via an ontology.
    • Knowledge Quality Control.
    • Knowledge Visualization techniques.
    Search Navigation Chain
    Layers
    • Query Layer
    • Retrival Layer
    • Document Layer
    Annotate
    Annotate
    Annotate
    Policies to manage discussions

    • Incentives and rewards for adding annotations,


    Conversely sanctions for non participation.
    • The level of anonymity of the annotator can be
    specified as anonymous, semi-anonymous or
    non-anonymous.
    • Annotation controls must be imposed.
    Organizing Knowledge

    • To take a knowledge based view of the firm as


    opposed to the traditional transaction costs
    view.
    • Knowledge is generated by communities of
    practice , which are social often informal
    organizations.
    • Communities of practice are organized around
    knowledge sharing.
    Organizing Knowledge

    • Collective practice leads to form of Collective


    Knowledge, shared sensemaking and
    distributed understanding that does not reduce
    the content of individual heads .
    • Improved search and retrieval facilitates better
    Knowledge transfer.
    • Knowledge is not easily commodified, as in
    the market model.
    Social Strategies for spreading Knowledge
    • Translators
    framing one communities interest into
    another's perspective.
    • Knowledge brokers
    bridging internal communities by participating.
    • Boundary Objects
    objects or techniques that are used differently
    but forge links between the communities.
    eg-Contracts
    Creative Intranet
    • Intranets are suitable for supporting and facilitating
    corporate creativity and the knowledge creation
    process.
    • Organizational knowledge is created through a
    continuous and dynamic interpersonal interaction
    between tacit and explicit knowledge (Nonaka &
    Takeuchi). They call it the “Knowledge Spiral”.
    • The Knowledge Spiral includes activities like
    sharing of experiences, exchanging explicit
    knowledge and embodying by “learning by doing”.
    Key factors for creativity

    • Non Preconception principle


    It is impossible to know who will be
    involved in a creative act, when it will
    take place or how it will occur.
    • To encourage shrunk work
    Creativity is aided by low formalization
    and larger degrees of freedom.
    Key factors for creativity

    • Serendipity
    An accident can result in a useful innovation
    only if the potential is realized.
    organizations should encourage tinkering and
    experiments.
    • Diverse Stimuli
    expose employees to cross disciplinary input
    (kaleiodoscope thinking)
    Key factors for creativity

    • Within company communication.


    Use horizontal and vertical communication to
    facilitate the flow of information.
    Create a helping and sharing culture
    • Trust and Reciprocity
    Key factors for creativity

    • Intrinsic motivation
    When people are primarily motivated by their
    own interest and enjoyment in the job it breeds
    creativity.
    • Rich Information provision
    Browsing and Information Retrieval
    techniques.
    Next generation KM applications
    Data Mining Applications
    • Biography generator
    summarizes information about the author
    based on the documents in the system.
    • Rate of Absorption
    It demonstrates how quickly a group within
    an organization
    incorporates a new subject area.
    Next Generation KM applications
    • Old Boys Network
    is a network on who knows who internally
    based on discussions
    • Communities Of Practice
    grouping people based on their recent
    involvement in a particular subject area and
    the level of expertise.
    Corporate Portals
    • Corporate portals are single point web browser
    interfaces used within organizations to promote
    the gathering, sharing and dissemination of
    information throughout the organization.
    • Corporate portals differ from intranets in that a
    portals primary function is to provide a
    transparent directory of information available
    elsewhere not act as a separate source of
    information itself.
    Components of a portals workspace
    • Content space
    To facilitate information access and retrieval
    • Communication space
    To negotiate collective interpretations and
    shared meanings
    • Coordinate space
    To support co-operative work action.
    Conclusion

    • Merely establishling various technological


    tools like Intranets does not imply that
    Knowledge will flow within an organization,
    people have to be committed to the KM efforts
    for it to succeed.
    Any Questions?

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