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    Facilitate

    Uploaded by

    Engel Racraquin Bristol
    The document appears to be a collection of templates and assessment tools for facilitating learning sessions and evaluating competencies at an educational institution. It includes templates for an institutional competency assessment schedule, observation rating sheets, and pre-/post-tests. The templates provide guidance for trainees on requesting competency assessments, and for assessors to evaluate trainees' skills and knowledge related to units of competency. The assessment tools were developed in November 2012 to standardize the assessment of learning outcomes at the educational institution.

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    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Facilitate

    Uploaded by

    Engel Racraquin Bristol
    839 views14 pages
    The document appears to be a collection of templates and assessment tools for facilitating learning sessions and evaluating competencies at an educational institution. It includes templates for an institutional competency assessment schedule, observation rating sheets, and pre-/post-tests. The templates provide guidance for trainees on requesting competency assessments, and for assessors to evaluate trainees' skills and knowledge related to units of competency. The assessment tools were developed in November 2012 to standardize the assessment of learning outcomes at the educational institution.

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    facilitate

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    The document appears to be a collection of templates and assessment tools for facilitating learning sessions and evaluating competencies at an educational institution. It includes templates for an institutional competency assessment schedule, observation rating sheets, and pre-/post-tests. The templates provide guidance for trainees on requesting competency assessments, and for assessors to evaluate trainees' skills and knowledge related to units of competency. The assessment tools were developed in November 2012 to standardize the assessment of learning outcomes at the educational institution.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    839 views14 pages

    Facilitate

    Uploaded by

    Engel Racraquin Bristol
    The document appears to be a collection of templates and assessment tools for facilitating learning sessions and evaluating competencies at an educational institution. It includes templates for an institutional competency assessment schedule, observation rating sheets, and pre-/post-tests. The templates provide guidance for trainees on requesting competency assessments, and for assessors to evaluate trainees' skills and knowledge related to units of competency. The assessment tools were developed in November 2012 to standardize the assessment of learning outcomes at the educational institution.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 14

    Facilitate Learning Session

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 1 of 16

    FCCA

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 2 of 16

    FCCA

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 3 of 16

    FCCA

    Developed by: Remegel Bristol

    INSTITUTIONAL ASSESSMENT TOOLS

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 4 of 16

    FCCA

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 5 of 16

    FCCA

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 6 of 16

    FCCA

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 7 of 16

    FCCA

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Document No. Issued by: NTUi-TI Page 8 of 16

    FCCA

    Developed by: Remegel Bristol

    INSTITUTIONAL COMPETENCY ASSESSMENT SCHEDULE Dear Trainee: If you believe you are ready for assessment to verify your accomplishment of a unit competency or learning outcome, please print your name, the unit of competency or learning outcome where you wished to be assessed, and when would you like to be assessed including the time. This will guide your trainer in setting your assessment. Thank you.

    Date Developed: Date Revised:


    November 2012 November 2012

    Doc Issue

    FCCA

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Doc Issue

    FCCA

    Developed by: Remegel Bristol

    Institutional Rating Sheets for Observation

    Candidate name: Assessor name: Assessment Center: Qualification: Unit of Competency: Instructions for the assessor: 1. Observe the candidate deliver Quality Customer Service. 2. Describe the assessment activity and the date on which it was
    Date Developed: Date Revised:
    November 2012 November 2012

    Doc Issue

    FCCA

    Developed by: Remegel Bristol

    undertaken. 3. Place a tick in the box to show that the candidate completed each aspect of the activity to the standard expected in the enterprise. 4. Ask the candidate all the questions on the attached list to confirm his/her underpinning knowledge. 5. Place a tick in the box to show that the candidate answered the questions correctly. 6. Complete the feedback sections of the form. Date of observation Description of assessment activity Location of assessment activity

    Did the candidate...

    To show if evidence is observed

    Communicate effectively using a variety of contexts & formats, which include writing, speaking, and reading. Demonstrate basic customer service skills that include determining customer needs and expectations related to product and/or service. Demonstrate interpersonal skills actively listens appropriately. communications and responds

    Apply critical thinking and creative problem solving skills in exploring potential solutions/methods. Demonstrate Up selling and Cross Selling Skills

    Date Developed: Date Revised:


    November 2012 November 2012

    Doc Issue

    FCCA

    Developed by: Remegel Bristol

    Demonstrate basic computer and typing skills Demonstrate knowledge on privacy laws for using and protecting information obtained from the customer. Showed empathy by acknowledging the customers feelings, acknowledging the situation and providing appropriate response. Gave a good first and last impression Did the candidate's overall performance meet the standard?

    YES

    NO

    Pre-Test & Post Test

    FCCA

    Date Developed: Date Revised:


    November 2012 November 2012

    Doc Issue

    Developed by: Remegel Bristol

    Date Developed: Date Revised:


    November 2012 November 2012

    Doc Issue

    FCCA

    Developed by: Remegel Bristol

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