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    FB I 11 Polish Glassware

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    samismith
    The document provides a standard lesson plan for training hotel staff how to properly polish glassware. The 3-step process includes 1) demonstrating each step, 2) having the trainee practice the steps, and 3) checking the trainee's understanding and ability to perform the full task correctly. The goal is to teach trainees how to clean and polish different types of glassware according to hygiene and presentation standards.

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    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd

    FB I 11 Polish Glassware

    Uploaded by

    samismith
    475 views10 pages
    The document provides a standard lesson plan for training hotel staff how to properly polish glassware. The 3-step process includes 1) demonstrating each step, 2) having the trainee practice the steps, and 3) checking the trainee's understanding and ability to perform the full task correctly. The goal is to teach trainees how to clean and polish different types of glassware according to hygiene and presentation standards.

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    The document provides a standard lesson plan for training hotel staff how to properly polish glassware. The 3-step process includes 1) demonstrating each step, 2) having the trainee practice the steps, and 3) checking the trainee's understanding and ability to perform the full task correctly. The goal is to teach trainees how to clean and polish different types of glassware according to hygiene and presentation standards.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    475 views10 pages

    FB I 11 Polish Glassware

    Uploaded by

    samismith
    The document provides a standard lesson plan for training hotel staff how to properly polish glassware. The 3-step process includes 1) demonstrating each step, 2) having the trainee practice the steps, and 3) checking the trainee's understanding and ability to perform the full task correctly. The goal is to teach trainees how to clean and polish different types of glassware according to hygiene and presentation standards.

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    OBEROI HOTELS AND RESORTS

    T-ASK
    TRAINING in ATTITUDE, SKILLS and KNOWLEDGE
    STANDARD LESSON PLAN

    F&B SERVICE OPERATIONS FB I 11 POLISH GLASSWARE


    IMPORTANT
    Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDT s are requested to send brand specific amendments to OCLD for publication throughout the brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

    VERSION: 1 JUNE 2006

    PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET


    TASK TITLE TRAINING AIM TRAINING OBJECTIVES PRE-REQUISITES SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT
    1 rack of washed glasses 4 waiters cloth A bowl Polish glassware

    Know how to polish, maintain and handle glassware

    Clean and polish glassware according to standards and stack appropriately.

    The trainee should be able to identify different glassware and know their uses.

    Trainee is right handed

    Trainer and trainee to stand side-by-side (check left or right handed)

    MATERIALS

    AUDIO VISUAL AIDS


    EXHIBIT 1.3

    LESSON PLAN Ice breaker Link back

    POLISHING GLASSWARE

    A ATTENTION

    Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

    Attention

    By asking questions: Do you see these stains? Why do you think these stains occur? Why dont you smell the goblet. What do you think? Should we keep such glasses at the guests table? Thats what todays training session is about. By the end of todays session, you will be able to polish glassware using our standard hygiene, safety and presentation procedures To present hygienic and polished glasses to guest

    Objective Need

    TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

    NAME OF THE TASK HOW IS THE STEP DONE?

    POLISHING GLASSWARE

    B BREAKDOWN
    TRAINER DEMONSTRATES

    WHY IS THE STEP DONE THAT WAY?

    WHEN DO YOU KNOW THE STEP IS CORRECT? See for the appropriate selection of glassware

    1. Select the glassware

    By choosing the appropriate glassware

    Save time What are the indicators Prioritise the that the glass has not work been cleaned properly? What if the glass is chipped or cracked

    Chipped, cracked glassware may be put into the breakage bin and promptly replaced Hygiene standards See that the cloth is clean, stain free and without any smell

    2. Select the waiters By checking cloth that the cloth is not soiled, tainted and smelly

    Why do we smell the glass?

    WHAT IS THE STEP? 3. Select the steaming bowl / vessel

    HOW IS THE STEP DONE? By choosing the appropriate bowl / vessel Checking if the bowl / vessel does not leak By filling from a hot water dispenser

    B BREAKDOWN Why choose a vessel / bowl with a large mouth? What will happen if the vessel is leaking? Ask the trainee what could go wrong at this stage Ask the trainee what are the precautions that one must take when handling boiling water TRAINEE PRACTISES STAGE 1 ( STEPS 1-4) TRAINER DEMONSTRATES Why do we pick up the glass by the base?

    WHY IS THE STEP DONE THAT WAY? Efficiency in polishing Safety

    WHEN DO YOU KNOW THE STEP IS CORRECT? See that the mouth of the bowl / vessel is large See no dripping / leaking

    4. Pour the boiling water

    Safety and Hygiene Efficiency in polishing

    See for steam

    5. Hold the glass

    By using the base of the glass

    Safety Ensure proper grip Glass may slip and break if not properly held

    See that the glass is inverted Feel it held firmly

    WHAT IS THE STEP? 6. Tilt and rotate the glass in the hot water vessel

    HOW IS THE STEP DONE?


    At 30 degree angle, but not touching the water (Glass may hit the side of the bowl / vessel and break)

    B BREAKDOWN Why should we tilt the glass while rotating over the water? What precaution do you feel we must take at this stage? TRAINEE PRACTISES STAGE 2 (STEPS 5 6) TRAINER DEMONSTRATES

    WHY IS THE STEP DONE THAT WAY? Ensure steam has circulated properly within the bowl of the glass

    WHEN DO YOU KNOW THE STEP IS CORRECT? See condensation on the inside of the bowl of glass Place the broken glass in the breakage bin and replace with another

    7. Place the glass on By holding the the polishing cloth Why should we keep base of the the glass in the corner glass and placing it on the of the cloth? cloth at one corner 8. Hold the glass from underneath the cloth By holding the base of the glass with the left hand using waiters cloth Do you have any questions at this stage? If you are a left handed person, then you could use the left hand to polish and the right hand to hold the base.

    Hygiene Safety

    See glass kept in the corner of the cloth

    Hygiene Ensure firm grip

    See no direct contact with hands

    WHAT IS THE STEP? 9. Polish the glass

    HOW IS THE STEP DONE? By inserting the right thumb with the polishing cloth inside the bowl of the glass The remaining four fingers of the right hand act as support to the thumb from the outer side of the bowl of glass By rotating the glass with the left hand which is holding the base of the glass By holding the glass against the light above the eye level

    B BREAKDOWN

    What are the precautions that you will take while polishing the glass? What do you think could go wrong?

    WHY IS THE STEP DONE THAT WAY? Hygiene

    WHEN DO YOU KNOW THE STEP IS CORRECT? See that the glass is fully polished

    Safety, ensures that the glass doesnt break See no stains, water / crack marks

    See glass sparkling

    Ensures that the inner and outer surface of the glass is polished How would you inspect Ensure that that the glass is clean? the glass is clean TRAINEE PRACTICES STEPS 7-10 See glass completely clean and sparkling. See no lint

    10 Inspect

    LESSON PLAN Any questions? Verbal check Investigate

    POLISHING GLASSWARE Ask if trainee has any questions Have the trainee recite the steps verbally

    C CHECK

    Questions on any detail not mentioned during the Verbal Check (eg): What do we check the glassware for? Why must we be careful when holding the glass? What precautions must we take while selecting the cloth for polishing?

    Practical check Praise Link forward

    Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a prerequisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.

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