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    FO I 15 Print On Logo Stationery Using Laserjet Printers

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    samismith
    The document provides a lesson plan for training hotel staff on how to print documents on logo stationary using a laserjet printer. It outlines the objectives, materials needed, 5 step-by-step instructions for the task, and a framework for checking the trainee's understanding through questions, demonstration, practice, and praise upon mastery. Hotel trainers are asked to provide any brand-specific amendments to ensure standardized training across locations.

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    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    FO I 15 Print On Logo Stationery Using Laserjet Printers

    Uploaded by

    samismith
    48 views8 pages
    The document provides a lesson plan for training hotel staff on how to print documents on logo stationary using a laserjet printer. It outlines the objectives, materials needed, 5 step-by-step instructions for the task, and a framework for checking the trainee's understanding through questions, demonstration, practice, and praise upon mastery. Hotel trainers are asked to provide any brand-specific amendments to ensure standardized training across locations.

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    FO I 15 Print on Logo Stationery Using Laserjet Printers

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    The document provides a lesson plan for training hotel staff on how to print documents on logo stationary using a laserjet printer. It outlines the objectives, materials needed, 5 step-by-step instructions for the task, and a framework for checking the trainee's understanding through questions, demonstration, practice, and praise upon mastery. Hotel trainers are asked to provide any brand-specific amendments to ensure standardized training across locations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    48 views8 pages

    FO I 15 Print On Logo Stationery Using Laserjet Printers

    Uploaded by

    samismith
    The document provides a lesson plan for training hotel staff on how to print documents on logo stationary using a laserjet printer. It outlines the objectives, materials needed, 5 step-by-step instructions for the task, and a framework for checking the trainee's understanding through questions, demonstration, practice, and praise upon mastery. Hotel trainers are asked to provide any brand-specific amendments to ensure standardized training across locations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 8

    OBEROI HOTELS AND RESORTS

    T-ASK
    TRAINING in ATTITUDES, SKILLS and KNOWLEDGE
    STANDARD LESSON PLAN

    FRONT OFFICE OPERATIONS FO I 15 PRINT ON LOGO STATIONARY USING LASERJET PRINTER


    IMPORTANT
    Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

    VERSION: 1 JUNE 2006

    PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET


    TASK TITLE TRAINING AIM TRAINING OBJECTIVES Print on logo stationary using Laserjet printer Know the correct procedure of printing on logo stationary using Laserjet printer Check if Laserjet printer is in working order Learn the correct procedure of feeding logo stationery into the printer Handle all equipment safely Trainee should be aware of basic MS Word operations Assume trainee is right handed - check Trainer and trainee to stand side-by-side (check left or right handed) MATERIALS 6 Letterheads (or) paper with logo AUDIO VISUAL AIDS None

    PRE-REQUISITES SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT 1 Laserjet printer with computer

    LESSON PLAN Ice breaker Link back

    PRINT ON LOGO STATIONARY USING LASERJET A - ATTENTION PRINTER Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

    Attention

    By asking questions: What is the cost of any printer stationery? Do you know where are the system and manual paper trays located? Have you ever tried feeding the paper at the manual tray?

    Objective

    By the end of todays session, you will be able to print required data on logo stationary using LaserJet printer. Learning this task will enable you to print documents for official communications for dispatch in the correct manner without wasting the expensive logo stationery.

    Need

    TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

    NAME OF THE TASK HOW IS THE STEP DONE?

    B BREAKDOW N
    TRAINER DEMONSTRAT ES

    PRINT ON LOGO STATIONARY USING LASERJET PRINTER WHY IS THE STEP WHEN DO YOU DONE THAT WAY? KNOW THE STEP IS CORRECT?

    1. Select the paper

    By looking at the logo on the paper and ensuring that it What we will check is not damaged, torn while selecting or folded the paper? What will happen if we feed damaged paper or folded paper?

    To prevent See logo paper from getting See paper is plain jammed See no marks To ensure output is as desired

    3. Insert Paper in System tray

    By pulling the system tray out towards you placing the sheet with logo side facing down and head of the logo facing towards you

    How do we open the System tray? What will happen if we place the paper wrong?

    To open the system tray Ensure correct layout of printout

    See orange light come on Feel paper fit into the tray See logo in correct position (facing down and towards you)

    TRAINEE PRACTICES STEPS 1-3 (STAGE 1)

    WHAT IS THE STEP?

    HOW IS THE STEP DONE?

    B BREAKDOW N
    TRAINER DEMONSTRATES

    WHY IS THE STEP DONE THAT WAY?

    WHEN DO YOU KNOW THE STEP IS CORRECT?

    4. Close System tray

    By pushing the tray into the printer

    What happens when the tray is not closed?

    Printer operation Safety

    See orange colour light go off See green colour light come on

    5. Give print command

    By going into window option for printing and choosing Letter layout

    How do you give the print command?

    Procedure

    Hear printer noise start See printed page come out from out tray

    TRAINEE PRACTICES STEPS 4-5 (STAGE 2)

    LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

    PRINT ON LOGO STATIONARY USING LASERJET PRINTER Ask if trainee has any questions Have the trainee recite the steps verbally

    C - CHECK

    Questions on any detail not mentioned during the Verbal Check (eg): What do we check while selecting the paper? How do we know that the paper is fed properly?

    PRACTICAL CHECK Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. PRAISE Recognise and appreciate his or her success.

    LINK FORWARD

    Ask questions to direct trainees attention to either: The task to be covered in the next session A task later in the checklist for which todays task is a pre-requisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.

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