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    HK I 03 Handle Keys at The Desk

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    samismith
    1. The document provides a standard lesson plan for training housekeeping staff on how to properly handle keys at the front desk. 2. The lesson plan breaks the key handling process into 6 steps - counting keys, issuing keys, filling the key register, collecting keys, re-filling the register, and recounting keys. 3. Trainees will first observe the trainer demonstrate each step and then practice the steps themselves to ensure they learn the proper procedure for handling keys and maintaining accountability.

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    Attribution Non-Commercial (BY-NC)
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    HK I 03 Handle Keys at The Desk

    Uploaded by

    samismith
    40 views8 pages
    1. The document provides a standard lesson plan for training housekeeping staff on how to properly handle keys at the front desk. 2. The lesson plan breaks the key handling process into 6 steps - counting keys, issuing keys, filling the key register, collecting keys, re-filling the register, and recounting keys. 3. Trainees will first observe the trainer demonstrate each step and then practice the steps themselves to ensure they learn the proper procedure for handling keys and maintaining accountability.

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    HK I 03 Handle Keys at the Desk

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    1. The document provides a standard lesson plan for training housekeeping staff on how to properly handle keys at the front desk. 2. The lesson plan breaks the key handling process into 6 steps - counting keys, issuing keys, filling the key register, collecting keys, re-filling the register, and recounting keys. 3. Trainees will first observe the trainer demonstrate each step and then practice the steps themselves to ensure they learn the proper procedure for handling keys and maintaining accountability.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    40 views8 pages

    HK I 03 Handle Keys at The Desk

    Uploaded by

    samismith
    1. The document provides a standard lesson plan for training housekeeping staff on how to properly handle keys at the front desk. 2. The lesson plan breaks the key handling process into 6 steps - counting keys, issuing keys, filling the key register, collecting keys, re-filling the register, and recounting keys. 3. Trainees will first observe the trainer demonstrate each step and then practice the steps themselves to ensure they learn the proper procedure for handling keys and maintaining accountability.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 8

    OBEROI HOTELS AND RESORTS

    T-ASK
    TRAINING in ATTITUDES, SKILLS and KNOWLEDGE STANDARD LESSON PLAN HOUSEKEEPING OPERATIONS HK I 03 HANDLE KEYS AT THE DESK
    IMPORTANT
    Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the Lesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from the overall standard. Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will then be sent to each hotel so that it can update its library of lesson plans. In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD for publication throughout that brand. Your co-operation is requested to ensure true standardisation of quality training across the company.

    VERSION: 1 JANUARY 2006

    PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET


    TASK TITLE TRAINING AIM TRAINING OBJECTIVES SPECIAL NOTES ENVIRONMENT FACTORS EQUIPMENT Different types of keys Key register Table Coffer Handle keys at the desk Know the procedure of handling keys at housekeeping desk Handle the housekeeping keys as per the departments procedure Trainee should know the different types of keys Trainer and trainee to stand side by side (check left or right handed) in front of the housekeeping desk and the key coffer MATERIALS None AUDIO VISUAL AIDS None

    LESSON PLAN HANDLE KEYS AT THE DESK Ice breaker

    A - ATTENTION

    Questions about what has been happening to the trainee since last time. Check comfort level with the pace of learning. Ask if the trainee has any questions or problems with the last session, even if that task is not a pre-requisite for the task in this session. Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task.

    Link back

    Attention

    Narrate an instance of loss of keys and let the trainee think of consequences. By the end of todays session, you will be able to handle the housekeeping keys as per the departments procedure. You will be able to take responsibility of the keys without having to face the consequences of losing or mishandling a key!

    Objective Need

    TASK ANALYSIS WORKSHEET WHAT IS THE STEP?

    NAME OF THE TASK HOW IS THE STEP DONE?

    HANDLE KEYS AT THE DESK WHY IS THE STEP B BREAKDOWN DONE THAT WAY? TRAINER DEMONSTRATES WHEN DO YOU KNOW THE STEP IS CORRECT? See all key slots have keys on them

    1. Count keys

    By physically counting the keys before the shift briefing

    Ensures the keys of all the sections and areas are in the coffer

    2. Issue keys

    By issuing keys individually to the section/area incharge

    To ensure that the employee gets the right key for his area

    See that the right person gets the right key

    3. Fill up of key register

    By writing in the section/area, time taken and signature of the concerned person

    Why is the filling of key register important?

    Record of keys For further reference

    See that the register is filled properly

    TRAINEE PRACTICES STEPS 1-3 (STAGE 1)

    WHAT IS THE STEP?

    HOW IS THE STEP DONE?

    B BREAKDOW N
    TRAINER DEMONSTRATES

    WHY IS THE STEP DONE THAT WAY?

    WHEN DO YOU KNOW THE STEP IS CORRECT?

    4. Collect keys

    By physically collecting the keys from all the employees after the end of shift

    Ensures keys of all the sections/ areas have been deposited at the housekeeping desk

    See that all the keys are deposited in the allocated spaces in the coffer

    5. Fill up the key register

    By writing the time of depositing keys and a counter signature of the concerned person

    Ensures there See that all is a written record persons have of keys deposited deposited and signed out for the keys

    6. Recount the keys

    By physically counting all the keys deposited after the completion of shift

    What is the need for recounting?

    Ensures keys of all the sections and areas are in the coffer

    See the physical count of keys match the actual numbers.

    TRAINEE PRACTICES STEPS 4-6 (STAGE 2)

    LESSON PLAN ANY QUESTIONS? VERBAL CHECK INVESTIGATE

    HANDLE KEYS AT THE DESK Ask if trainee has any questions Have the trainee recite the steps verbally

    C CHECK

    Questions on any detail not mentioned during the Verbal Check (eg): Why is the filling of key register important? What is the need for recounting?

    PRACTICAL CHECK

    Have the trainee perform the entire task without help and in silence. Ensure only good habits are being practised. Coach if necessary. Recognise and appreciate his or her success. Ask questions to direct trainees attention to either: The task to be covered in the next session AND/OR A task later in the checklist for which todays task is a prerequisite Reconfirm the venue, day and time of the next session. Encourage and ensure practice on-the-job to develop skills.

    PRAISE LINK FORWARD

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