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    International Journral

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    Carrie Valencia
    COMPLIMENTARY COPY www.ijmra.us IJMRA journals has got great impact IC value 5.09 from Index Copernicus for 2011 Complimentary Copy Volume-3 Issue-5 (May Issue) (Download full length papers with - www.ijmra.us) International Journal of Multidisciplinary Research Academy (IJMRA) International Journal of Management, IT and Engineering (ISSN: 2249-0558) International Journal of Marketing and Technology (ISSN: 2249-1058) International Journal of Physical and Social Sciences (ISSN: 2249-5894) International Journal of Research in Social Sciences (ISSN: 2249-2496) International Journal of Engineering, Science and Mathematics (2320-0294) Please Click on the below Links:- HOME Call for Paper Current Publication Indexing and Listing Contact Us Listed in: Ulrich's Periodicals Directory ©, USA, Open J-Gate, Cabell's Directories of Publishing Opportunities ©, U.S.A., New Jour, EBSCO Publishing, Scribd, Cornell University Library, DOAJ Directory of Open Access Journals, CEPIC, Scrius Greetings from IJMRA! It gives me immense pleasure to forward the complimentary copy of the Vol.-3 Issue-5 of our Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journals - Included in the International Serial Directories with ISSN No. 2249 – 0558 (IJMIE), ISSN No. 2249 – 1058 (IJMT), ISSN No. 2249 – 5894 (IJPSS), ISSN No. 2249 – 2496 (IJRSS) and ISSN No. 2320 – 0294 (IJESM) for your kind reference and record. Your good-self may submit an article/ paper/ book review/case study in the area of Finance, Marketing, H.R.M., Banking, Insurance, IT, Mathematics, Physical Sciences, Engineering, Economics, Education, Geography, History, Law, Linguistics, Political Science, Public Administration, Psychology, Sociology, Archaeology, Anthropology and other allied subjects. The above mentioned tracks are only indicative, and not exhaustive, on our E-mails i.e. editorijmie@gmail.com or info@ijmra.us at any time. The evaluation period/lock-in period for any manuscript generally varies from 10 to 15 days and in no case beyond one month of receipt of the manuscript. You can visit our website www.ijmra.us for submission guidelines. If your good-self have any queries please feel free to contact us on our E-mail:- editorijmie@gmail.com With Regards Editor in Chief www.ijmra.us editorijmie@gmail.com info@ijmra.us

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    International Journral

    Uploaded by

    Carrie Valencia
    102 views8 pages
    COMPLIMENTARY COPY www.ijmra.us IJMRA journals has got great impact IC value 5.09 from Index Copernicus for 2011 Complimentary Copy Volume-3 Issue-5 (May Issue) (Download full length papers with - www.ijmra.us) International Journal of Multidisciplinary Research Academy (IJMRA) International Journal of Management, IT and Engineering (ISSN: 2249-0558) International Journal of Marketing and Technology (ISSN: 2249-1058) International Journal of Physical and Social Sciences (ISSN: 2249-5894) International Journal of Research in Social Sciences (ISSN: 2249-2496) International Journal of Engineering, Science and Mathematics (2320-0294) Please Click on the below Links:- HOME Call for Paper Current Publication Indexing and Listing Contact Us Listed in: Ulrich's Periodicals Directory ©, USA, Open J-Gate, Cabell's Directories of Publishing Opportunities ©, U.S.A., New Jour, EBSCO Publishing, Scribd, Cornell University Library, DOAJ Directory of Open Access Journals, CEPIC, Scrius Greetings from IJMRA! It gives me immense pleasure to forward the complimentary copy of the Vol.-3 Issue-5 of our Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journals - Included in the International Serial Directories with ISSN No. 2249 – 0558 (IJMIE), ISSN No. 2249 – 1058 (IJMT), ISSN No. 2249 – 5894 (IJPSS), ISSN No. 2249 – 2496 (IJRSS) and ISSN No. 2320 – 0294 (IJESM) for your kind reference and record. Your good-self may submit an article/ paper/ book review/case study in the area of Finance, Marketing, H.R.M., Banking, Insurance, IT, Mathematics, Physical Sciences, Engineering, Economics, Education, Geography, History, Law, Linguistics, Political Science, Public Administration, Psychology, Sociology, Archaeology, Anthropology and other allied subjects. The above mentioned tracks are only indicative, and not exhaustive, on our E-mails i.e. editorijmie@gmail.com or info@ijmra.us at any time. The evaluation period/lock-in period for any manuscript generally varies from 10 to 15 days and in no case beyond one month of receipt of the manuscript. You can visit our website www.ijmra.us for submission guidelines. If your good-self have any queries please feel free to contact us on our E-mail:- editorijmie@gmail.com With Regards Editor in Chief www.ijmra.us editorijmie@gmail.com info@ijmra.us

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    COMPLIMENTARY COPY www.ijmra.us IJMRA journals has got great impact IC value 5.09 from Index Copernicus for 2011 Complimentary Copy Volume-3 Issue-5 (May Issue) (Download full length papers with - www.ijmra.us) International Journal of Multidisciplinary Research Academy (IJMRA) International Journal of Management, IT and Engineering (ISSN: 2249-0558) International Journal of Marketing and Technology (ISSN: 2249-1058) International Journal of Physical and Social Sciences (ISSN: 2249-5894) International Journal of Research in Social Sciences (ISSN: 2249-2496) International Journal of Engineering, Science and Mathematics (2320-0294) Please Click on the below Links:- HOME Call for Paper Current Publication Indexing and Listing Contact Us Listed in: Ulrich's Periodicals Directory ©, USA, Open J-Gate, Cabell's Directories of Publishing Opportunities ©, U.S.A., New Jour, EBSCO Publishing, Scribd, Cornell University Library, DOAJ Directory of Open Access Journals, CEPIC, Scrius Greetings from IJMRA! It gives me immense pleasure to forward the complimentary copy of the Vol.-3 Issue-5 of our Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journals - Included in the International Serial Directories with ISSN No. 2249 – 0558 (IJMIE), ISSN No. 2249 – 1058 (IJMT), ISSN No. 2249 – 5894 (IJPSS), ISSN No. 2249 – 2496 (IJRSS) and ISSN No. 2320 – 0294 (IJESM) for your kind reference and record. Your good-self may submit an article/ paper/ book review/case study in the area of Finance, Marketing, H.R.M., Banking, Insurance, IT, Mathematics, Physical Sciences, Engineering, Economics, Education, Geography, History, Law, Linguistics, Political Science, Public Administration, Psychology, Sociology, Archaeology, Anthropology and other allied subjects. The above mentioned tracks are only indicative, and not exhaustive, on our E-mails i.e. editorijmie@gmail.com or info@ijmra.us at any time. The evaluation period/lock-in period for any manuscript generally varies from 10 to 15 days and in no case beyond one month of receipt of the manuscript. You can visit our website www.ijmra.us for submission guidelines. If your good-self have any queries please feel free to contact us on our E-mail:- editorijmie@gmail.com With Regards Editor in Chief www.ijmra.us editorijmie@gmail.com info@ijmra.us

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    102 views8 pages

    International Journral

    Uploaded by

    Carrie Valencia
    COMPLIMENTARY COPY www.ijmra.us IJMRA journals has got great impact IC value 5.09 from Index Copernicus for 2011 Complimentary Copy Volume-3 Issue-5 (May Issue) (Download full length papers with - www.ijmra.us) International Journal of Multidisciplinary Research Academy (IJMRA) International Journal of Management, IT and Engineering (ISSN: 2249-0558) International Journal of Marketing and Technology (ISSN: 2249-1058) International Journal of Physical and Social Sciences (ISSN: 2249-5894) International Journal of Research in Social Sciences (ISSN: 2249-2496) International Journal of Engineering, Science and Mathematics (2320-0294) Please Click on the below Links:- HOME Call for Paper Current Publication Indexing and Listing Contact Us Listed in: Ulrich's Periodicals Directory ©, USA, Open J-Gate, Cabell's Directories of Publishing Opportunities ©, U.S.A., New Jour, EBSCO Publishing, Scribd, Cornell University Library, DOAJ Directory of Open Access Journals, CEPIC, Scrius Greetings from IJMRA! It gives me immense pleasure to forward the complimentary copy of the Vol.-3 Issue-5 of our Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journals - Included in the International Serial Directories with ISSN No. 2249 – 0558 (IJMIE), ISSN No. 2249 – 1058 (IJMT), ISSN No. 2249 – 5894 (IJPSS), ISSN No. 2249 – 2496 (IJRSS) and ISSN No. 2320 – 0294 (IJESM) for your kind reference and record. Your good-self may submit an article/ paper/ book review/case study in the area of Finance, Marketing, H.R.M., Banking, Insurance, IT, Mathematics, Physical Sciences, Engineering, Economics, Education, Geography, History, Law, Linguistics, Political Science, Public Administration, Psychology, Sociology, Archaeology, Anthropology and other allied subjects. The above mentioned tracks are only indicative, and not exhaustive, on our E-mails i.e. editorijmie@gmail.com or info@ijmra.us at any time. The evaluation period/lock-in period for any manuscript generally varies from 10 to 15 days and in no case beyond one month of receipt of the manuscript. You can visit our website www.ijmra.us for submission guidelines. If your good-self have any queries please feel free to contact us on our E-mail:- editorijmie@gmail.com With Regards Editor in Chief www.ijmra.us editorijmie@gmail.com info@ijmra.us

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    www.ijmra.

    us

    May 2013 Volume-3, Issue-5

    ISSN: 2249-1058

    Contact Us:
    editorijmie@gmail.com info@ijmra.us www.ijmra.us

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www.ijmra.us

    May 2013 Volume-3, Issue-5

    Chief Patron
    Dr. JOSE G. VARGAS-HERNANDEZ
    Member of the National System of Researchers, Mexico Research professor at University Center of Economic and Managerial Sciences, University of Guadalajara Director of Mass Media at Ayuntamiento de Cd. Guzman Ex. director of Centro de Capacitacion y Adiestramiento

    DR. RAMACHANDRAN GURUPRASAD


    Scientist, Knowledge and Technology Management Division (KTMD), National Aerospace Laboratories.

    Patron
    Dr. Mohammad Reza Noruzi
    PhD: Public Administration, Public Sector Policy Making Management, Tarbiat Modarres University, Tehran, Iran Faculty of Economics and Management, Tarbiat Modarres University, Tehran, Iran Young Researchers' Club Member, Islamic Azad University, Bonab, Iran

    Chief Advisors
    Dr. NAGENDRA. S.
    Senior Asst. Professor, Department of MBA, Mangalore Institute of Technology and Engineering, Moodabidri

    Dr. SUNIL KUMAR MISHRA


    Associate Professor, Dronacharya College of Engineering, Gurgaon, INDIA

    Mr. GARRY TAN WEI HAN


    Lecturer and Chairperson (Centre for Business and Management), Department of Marketing, University Tunku Abdul Rahman, MALAYSIA

    MS. R. KAVITHA
    Assistant Professor, Aloysius Institute of Management and Information, Mangalore, INDIA

    Dr. A. JUSTIN DIRAVIAM


    Assistant Professor, Dept. of Computer Science and Engineering, Sardar Raja College of Engineering, Alangulam Tirunelveli, TAMIL NADU, INDIA

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www.ijmra.us
    Dr. Krishan kumar

    May 2013 Volume-3, Issue-5

    Dean, School of Life Sciences, Singhania University Rajasthan, INDIA

    Dr. G. D. Singh
    Certified Manager - Cambridge Association of Managers, England, Founder & President, The Indian Management Academy - IMA

    Dr. Sorinel Capusneanu


    Associate Professor, Faculty of Finance and Accounting, ARTIFEX" University, Bucharest, ROMANIA

    Benard Okelo Nyaare


    Assistant Lecturer, Bondo University College, Bondo, KENYA

    Dr. Meenakshi Gupta


    Assistant Professor, Shri Mata Vaishno Devi University- Katra, INDIA

    International Editorial Board


    Prof. S. Saravanakumar
    Associate Professor, Department Of Management Studies, JKK Nattraja College Of Engineering & Technology, Komarapalayam

    Dr. Jayasankaraprasad
    Asst.Professor (Marketing), Dept. Of Business Management, Krishna University (State Govt. Of A.P.) Machilipatnam, A.P.-521001, INDIA

    Dr Roli Pradhan
    Assistant Professor , Department Of Management Studies , Maulana Azad National Institute Of Technology , Bhopal MP, INDIA

    Dr. K. Chandrasekar
    Assistant Professor, Alagappa Institute Of Management, Alagappa University, Karaikudi. INDIA

    Dr. Asoke Nath


    Assistant Professor, Department Of Computer Science, St. Xavier's College(Autonomous), Bengal, India.

    Qader Vazifeh Damirchi


    Faculty Member, Islamic Azad University In Iran

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www.ijmra.us
    Dr. Abdul Majeeb Pasha

    May 2013 Volume-3, Issue-5

    Professor, Vice- Principal, Nimra College Of Bus. Mgt, Nirma Nagar Ibrahimpatnam Vijayawada, INDIA

    Dr. Yogendra Nath Mann


    Former Associate Professor , Dr. Gaur Hari Singhania Institute Of Management & Research, Kanpur

    Rajalakshmi Shreenath
    Associate Professor, Maharshi Arvind Institute Of Science & Management, Jaipur, INDIA

    Dr. Murali Krishna Sivvam


    Professor In HRM, Dept. Of Management, College Of Business & Economics, Mekelle University, Mekelle, Ehiopia

    Dr. Sangeeta Mohanty


    Assistant Professor, Biju Pattanaik University Of Technology, Academy Of Business Administration, Balasore, Odisha, INDIA

    Dr. Vuda Sreenivasarao


    Professor & Head , Department Of Computer Science & Engineering, St. Mary's College Of Engineering & Technology, INDIA

    Dr. Noor Afza


    DOS & Research In Business Administration, Tumkur University, Tumkur

    Prof.(Dr.) Bharat Raj Singh


    Associate Director & Hod-ME, SMS Institute Of Technology, Kashimpur-Biruha, Near Gosainganj, Nh-56, Lucknow-227125, Up, INDIA

    Dr. A. G. Matani
    Associate Professor, Department of Mech. Engg, Govt. College Of Engg, Amravati -444604 [M.S.], INDIA

    Dr. Kaushik Kumar


    Assistant Professor, Birla Institute Of Technology, Mesra, Ranchi, Jharkhand , INDIA

    Prasenjit Chatterjee
    Assistant Professor, Dept. Of Mechanical Engineering, Mckv Institute Of Engineering, West Bengal, INDIA

    Dr. Shobana Nelasco


    Associate Professor, Dept. Of Economics, Bharathidasan University, Khajamalai Campus, Trichirappalli.

    Dr. Ahmed Nabih Zaki Rashed


    Ph. D In Electronic Engineering, Menoufia University, Faculty Of Electronic Engineering, Menouf 32951, Menoufia University, Egypt.

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www.ijmra.us

    May 2013 Volume-3, Issue-5

    Dr S.Prakash
    Professor, Department Of MBA, SNS College Of Technology, Coimbatore, Tamilnadu, INDIA

    Prasenjit Chatterjee
    Assistant Professor, Dept. Of Mechanical Engineering, Mckv Institute Of Engineering, West Bengal, INDIA

    Dr. Mohammed Ali Hussain


    Professor & Head, Dept. Of Computer Science & Engineering, Sri Sai Madhavi Institute Of Science & Technology, Mallampudi, Rajahmundry, A.P., INDIA

    Technical Advisors
    Mr. Rajan Verma
    Lecturer, Department of Computer Science, Ambala, INDIA

    Mr. Ankit Jain Department of Chemical Engineering, NIT Karnataka, Mangalore, INDIA Mr. Anil Chandra Department of Biotechnology, Indian Institute of Technology Guwahati, Assam, INDIA Prof. Bharati Veerendra Asst. Professor - MCA, K. J. Somaiya's SIMSR,, univeristy of Mumbai, Mumbai, INDIA Mr. Gagandeep Singh
    Department of Biotechnology, Kurukshetra University, Kurukshetra, INDIA

    Associate Editors
    Dr. SANJAY J. BHAYANI
    Associate Professor ,Department of Business Management, RAJKOT, INDIA

    MOID UDDIN AHMAD


    Assistant Professor, Jaipuria Institute of Management, NOIDA

    Dr. SUNEEL ARORA


    Assistant Professor, G D Goenka World Institute, Lancaster University, NEW DELHI

    Mr. P. PRABHU
    Assistant Professor, Alagappa University, KARAIKUDI

    Mr. MANISH KUMAR


    Assistant Professor, DBIT, Deptt. Of MBA, DEHRADUN

    Mrs. BABITA VERMA


    Assistant Professor, Bhilai Institute Of Technology, DURG

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www.ijmra.us

    May 2013 Volume-3, Issue-5

    Ms. MONIKA BHATNAGAR


    Assistant Professor, Technocrat Institute of Technology, BHOPAL

    Ms. SUPRIYA RAHEJA


    Assistant Professor, CSE Department of ITM University, GURGAON

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www.ijmra.us

    May 2013 Volume-3, Issue-5

    International Journal of Marketing and Technology (ISSN: 2249-1058) CONTENTS


    Sr. No.

    TITLE & NAME OF THE AUTHOR(S)

    Page No.

    Determinants Of Job Satisfaction: A Study Of Insurance Sector Employees . Ankur Sangwan

    1-19

    A development of a team working effectiveness: A case study on SMEs in Thailand. Wasan Sakulkijkarn Impact Of Stress Among Women Executives Pertaining To Roles A Study In Chennai. Dr. Beulah Viji Christiana. M and Er. Joseph Sasi Rajan Lognormal distribution of demand for Equity shares. Omondi J. Ouno, Onyango S. N and Omolo-Ongati Analytical Framework of the Factors Affecting Customer Satisfaction through E-Banking. Ms. Priyanka Rani, Dr. Arti Gaur and Dr. Suman Ghalawat Identification and Prioritization of Factors Influencing Costs of Installation Supply and Strategies for Reducing Costs in Razi Hospital of Qazvin. Naser Hamidi and Ali Hossein pour Factors influencing customers evaluation of service quality and customer satisfaction Findings from Tanzania. Ahmed Mohamed Ame Investment options for people after retirement. Geetika Batra Job satisfaction in Logistics sector: A review and research agenda. K Anandhi and Dr. R Perumal

    20-44

    45-56

    57-62

    63-75

    76-86

    87-112

    113-113

    114-126

    10

    The impact of service innovation on consumer satisfaction. Narges Delafrooz, Mohammad Taleghani and Mahsa Taghineghad

    127-144

    11

    Conference Monitorin. Shruti Kulkarni and Dr. P. N. Chatur Investors Behavior & Opinion towards ICICI Prudential life insurance Ltd. A Case study of Hubli Dharwad city. Dr. Ramesh.Onkareppa.Olekar and Mr. Viresh.M

    145-152

    12

    153-165

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

    www.ijmra.us

    May 2013 Volume-3, Issue-5


    166-175

    13

    Customer Satisfaction: A Comparison of Public and Private Banks Of India. Navin Kumar Mishra and Vijay Kumar Pandey

    14

    Impact of HRD practices in creating employee satisfaction and improving customer service in Banks. Mr. Dinesh Kumar and Prof. (Dr.) J. Mahapatra A Case study on two WHEELER CUSTOMER Satisfaction Services of Hero Motocorps Ltd Karnataka. VENKATESH.R Correlates Of Loneliness Among Adolescent: A Psychological Investigation . Suman Rani in

    176-197

    15

    198-214

    16

    215-226

    A Monthly Double-Blind Peer Reviewed Refereed Open Access International e-Journal - Included in the International Serial Directories

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