Student Course Information Sheet

GMS401 - Operations Management Section 081- Fall 2013

1. Instructor Information
Name: E-mail Address: Office: Office Hours: Office Telephone Number: Dr. Amir Gandomi agandomi@ryerson.ca TRS-1051 Thursdays, 2pm-3pm (or by appointment) 416-979-5000 ext. 6545

2. Course Information
2.1. Course Description: Global Management Studies: Production and operations management are
activities that relate to the creation of goods and services through the transformation of inputs into outputs. Topics include what is production and operations management?; productivity, competitiveness, and strategy; quality management, product and service design; process selection; design of work systems; learning curves; inventory management: MRP, JIT; maintenance and reliability; project management: P.E.R.T. and C.P.M.; MRP and JIT; maintenance and reliability; quality. Student groups are required to visit a manufacturing or service facility, and do an electronic Tour report covering the course topics investigated during the plant or service tour.

2.2. Prerequisite: GMS/MGT200 AND QMS102 or Direct Entry 2.3. Methods of Posting Grades: Blackboard 2.4. Course Overview: What happens inside a firm as they deliver products or services to their
customers? This course will provide the answers.

2.5. Course Objective: Upon completion of the course, students will be able to: 1. To develop an understanding of the operation of the manufacturing and/or service delivery side of a business enterprise and the interrelationships which must exist in a competitive and dynamic firm. 2. To develop an understanding of the essential nature of Operations Management to students in all majors. 3. To understand why Operations Management is important to all business students for greater success in their future careers.
GMS401 F13 Page 1 of 11

2.6. Course Evaluation: The grade for this course is composed of the sum of the points received for each
of the following components:

Assessment Components Term Test #1 Term Test #2 Final Examination Plant or Service Assignment Course Total Notes:

Individual/Group Individual Individual Individual Group

Term Value 20% 20% 40% 20% 100%

1. Students will receive the results of their first term test work by Friday November 15, 2013 latest. 2. Friday November 15, 2013 is the FINAL DATE to officially drop a Fall 2013 undergraduate term course(s) in good academic standing. (This is an excerpt from the official 2013-2014 Ryerson University undergraduate academic calendar.) 3. In order to pass GMS-401, a student MUST obtain a minimum of 40 of the 80 marks allocated to individual evaluation items AND also obtain a MINIMUM of 50% overall. 4. The "Group Evaluation Item" above requires a fair and equal contribution by all members of the tour group. Groups are required to manage the participation of all group members. The membership of these groups is purely voluntary. Failure to contribute to the group effort may result in student(s) being asked to withdraw from the group. This withdrawal will be at the request of fellow group members. Any student in such a situation must find another group willing to accept him/her or alternatively must complete the tour project alone.

2.7. Other Course Notes:

1. Calculator: a "scientific" style calculator is required for GMS-401. The calculator recommended by the QMS Department is the appropriate calculator for GMS-401. Other devices such as cell phones, other calculators and tablets and laptops may NOT be used during mid-term tests and the final examination under ANY circumstances. 2. Closed book: Term tests and the final examination are "closed book" with the exception of a set of charts and formulae sheets which will be provided for your use. These are attached to the final examination paper and are handed out separately for mid-term tests. You may NOT use your own. 3. Missed Term Tests / Final Examination: are scored ZERO unless the student provides satisfactory documentation as stated in Ryerson University academic policies. 4. It is the student's responsibility to learn the course material as outlined by the instructor. 5. Handouts: some materials may be handed-out in class. Such materials are made available ONLY during the specific class. If you cannot attend, arrange for fellow group members to obtain copies for you. Do NOT expect to obtain such items from the instructor afterwards. The only exception will be for a student presenting valid documentation. The bulk of course material will be posted to the instructor's Blackboard site.

GMS401 F13

Page 2 of 11

6. Course Management: Every effort will be made to manage the course as stated; however if changes become necessary, such changes will be announced in class prior to implementation. 7. Faculty/Course Survey: may be run at some point during the semester. It is run by a student volunteer and submitted in a sealed envelope after signing across the envelope flap by both the Instructor and the Student survey administrator. Student Administrator of the survey is required to hand in this envelope to the 7th floor information counter. 8. GMS-401 Final Examination: is CUMULATIVE and covers the materials covered during the entire semester. The final examination will consist of approximately 110 questions in a multiple-choice format and will be completed on a computer scored "scanner" sheet. The final examination is constructed by all GMS-401 Instructors as a common final examination for all students.

3. Further Notes to Students

3.1. Missed term work or examinations: Exemption or deferral of a term test or final examination is
NOT permitted except for a medical or personal emergency. The instructor MUST be notified by email PRIOR to the test or examination and appropriate documentation submitted. For absences on medical grounds an official medical certificate MUST be provided. This may be downloaded the Ryerson website at www.ryerson.ca/rr

3.2. Absence from mid-term examinations or tests: The instructor MUST be notified by e-mail
BEFORE the test. Documentation MUST be presented at the next class. Depending upon course policy, the instructor may arrange a make-up or re-weigh the course requirements. Such make-up tests are normally written at the Ryerson Access Centre in B12 at 285 Victoria Street. When permitted it is the student's responsibility to make arrangements with the Ryerson Access Centre. The Access Centre will notify the instructor who will arrange to provide a test to the Access Centre for the student to write.

3.3. Absence from Final Examinations: The instructor MUST be notified BEFORE the examination.
Documentation MUST be provided within 3 working days. If the majority of the course work has been completed with a passing performance, and the documentation is acceptable, a grade of "INC" or incomplete will be entered by the instructor. An "INC" grade will NOT be granted if term work is missed or failed. The final examination MUST be written within four months after the submission of the "INC" grade. Failure to do so will result in an "F" (failure) grade.

3.4. Course repeats: Recent changes to Ryerson University's GPA policy prevents a student from taking a
course more than three times. Please note that: "The grade earned for a repeated course is substituted for the previous grade in calculating subsequent grade point averages (GPA's) even if the later grade is lower, but both attempts are recorded on the transcripts. No course can be repeated more than twice." If a student fails a required course for the third time, he/she will be assigned an academic standing of "WITHDRAWN" and will be ineligible to continue in that program.

3.5. Fall 2013 "Reading Week": October 14 to 18 inclusive.

GMS401 F13

Page 3 of 11

4. Topics Tentative Sequence and Schedule

Week 1 2 3 4 5 6 Date Sep. 6 Sep. 13 Description Introduction to Operations Management Competitiveness and Strategic Planning Product Design Required Readings Chapter 1 Chapter 2 Chapter 4 1-26 27-54 115-139 Pages (inclusive)

Sep. 20 Reliability Sep. 27 Oct. 4 Process Design and Facility Layout Design of Work Systems Learning Curves and Analysis

Chapter 4S Supplement to Ch. 4: 1-20* Chapter 6 Chapter 7 164-186 ONLY 220-253

Chapter 7S Supplement to Ch. 7: 1-24*

Oct. 11 Term Test #1 Oct. 18 Reading Week

7 8 9 10 11 12

Oct. 25 Oct. 1 Nov. 8

Management of Quality Statistical Quality Control Inventory Management

Chapter 9 285-320 Chapter 10 321-362 Chapter 12 406-467 Chapter 14 504-545 Chapter 15 546-573 Chapter 15S Supplement to Ch. 15: 1-12*

MRP (Materials Requirement Planning) & ERP (Enterprise Resource Planning) Just-In-Time (JIT) and Lean Production Nov. 15 Maintenance Nov. 22 Term Test #2 Nov. 29

Project Management (includes C.P.M. Chapter 17 611-665 and P.E.R.T.) * Not in text (applies to the full edition, see the note below)

5. Textbook
Full version or the Custom Published version of: William J. Stevenson & Mehran Hojati : Operations Management 4th Canadian Edition 2011. ISBN-10: 007-096957-4, McGraw-Hill Ryerson.

Notes:
1. Previous editions are obsolete and should NOT be used as there are significant changes and updates from previous editions of this text. 2. Chapter and Supplement Coverage: ONLY the chapters and supplements listed specifically above are on the course outline. Any chapters or supplements NOT listed above are NOT part of the course outline. 3. Not in text: The new "Custom Published" version of the text WILL contain these chapters. The full 4th edition DOES NOT and if you plan to use the original full 4th edition, you will need to obtain these missing chapters from the Publisher's website. Please see the posting on Blackboard advising how to download these 3 chapter supplements listed above.
GMS401 F13 Page 4 of 11

Recommended Additional Readings: Why and How to Take a Plant Tour by D.M. Upton & S.E. MacAdam (May/June 1997 Harvard Business Review Reprint #97310). This can be downloaded from the Ryerson University Library website. Anything by Thomas J. Peters--famous for "In Search of Excellence". Do an internet search on "Tom Peters". Anything by Michael E. Porter of the Harvard Business School. Especially his "Competitive Advantage". World Class Manufacturing by Richard J. Schonberger Malcolm Baldrige Awards, check this on the Internet. W. Edwards Deming, Joseph Juran, Philip Crosby, Armand Feigenbaum, Genichi Taguchi and other Quality Experts.

6. Plant Tour Group Presentation Project:

1. You are required to form a group of maximum 8 students and arrange a tour of a manufacturing or service business. You may work with fellow students in any section of the same Professor's classes but NOT with those in other Professor's classes. 2. Student groups are required to arrange their own tours. A list of tour suggestions will be provided on a separate page published on Blackboard. These are suggestions only and you are free to arrange a tour of any appropriate manufacturing or service business. 3. Your tour choice MUST be approved by the Professor. 4. An Electronic Presentation on your Plant/Service Tour is required. This is to be a joint effort by all of the students in each group. It is desired to have both manufacturing and service tours represented. The Presentation is to be in the form of an electronic Power point or Similar presentation package. No printed submissions will be accepted. Check the prezi.com website or others as an alternative to MSPower point. The presentation is to be submitted to the Professor on a Flash Drive ONLY enabling the Professor to see your presentation on a computer screen or in a Ryerson Technology Classroom. The Flash Drive will NOT be returned. Ensure that you identify your electronic submission properly. Please ensure that a title slide in the presentation lists all student group member names, student numbers, and section numbers. The presentation should be playable on Ryerson's Presentation Technology equipment or on a computer as a full and proper presentation to an audience. As such "VOICE OVER" is required as a MANDATORY part of this Tour Presentation. Please DO NOT email the Presentation as it may possible overload the computer systems ability to handle such volume.

Mandatory Requirements:
1. Only ONE group may visit the same facility or Industry/Service. 2. Please obtain instructor approval prior to making your plant/service tour. 3. A copy of the "Thank You" letter or e-mail that you sent to your tour guide must be included with the mini-case and therefore the Tour Report. Suggest that all students in your group sign this letter. It may be sent electronically.

GMS401 F13

Page 5 of 11

Basic Guidelines:
1. Company Name and Location: What is the physical size of the facility? How is this divided between office and plant? How many employees do they have? What is the name and title of the person(s) who conducted your tour? Please try to obtain the tour guide(s) business card(s) and scan this right into your presentation graphics. Ideally add graphics from your tour firm's website.

2. Main Product or Service? What products or services does this company provide? Provide graphic
images here where possible. Who are their clients/customers? Do they sell only in Canada or do they have export sales or solely export? Where to? 3. Manufacturing Process? What type of manufacturing process is used? job shop, batch, worker-paced line flow, machine-paced, continuous flow, hybrid, or other? Check these out on the internet. 4. Service Facility? If your tour is of a service facility, what types of scheduling techniques are used to ensure the timely and profitable delivery of services to their clients? Example: some firms schedule customer deliveries by postal code. There is a cost to deliver services and such delivery must be profitable or the firm will fail. 5. Plant Layout: do a plant layout for the facility indicating the location of different departments and major equipment. Show the flow of materials through various departments from Receiving through Shipping. You should do some research on plant layout on the internet or in the library. 6. Inventory Control: Describe the inventory control systems in use and why the company selected the system they have in use. Are they satisfied with their current inventory control system? If yes why and if not, what are their future plans for a new inventory control system? 7. Quality Control: What procedures do they use? Is S.P.C. (Statistical Process Control) used? Explain in some detail with appropriate exhibits. Is the firm ISO 9000 or otherwise certified? 8. Plant Maintenance Policy: Does this firm have a "proactive maintenance policy" of periodic checking, lubricating and adjusting or do they simply "fix-it-when-it-breaks"? Note that some firms may use a combination of the two. 9. Ergonomics/Health & Safety: What is being done by this company to make the plant or service delivery equipment "people-friendly". What safety measures such as eye-wash stations do you see within this company's facilities? Ensure that you understand exactly what "ergonomics" is prior to your tour. Check "ergonomics" on the web. 10. Unexpected? What did you learn during this tour that was unexpected? Your presentation MUST cover all of the above guidelines but you are free to vary the sequence of the topics in your electronic report. Note the mini-case requirement on page 6.

Plant Tour Mini-Case:

1. Two to four pages in length: to be handed-in as part of your electronic report. This "Mini-case" is to be submitted on the same "Flash Drive" as the plant tour presentation. 2. Basis: based on all of the information you have gathered about this company: What problems does this company appear to have in regard to Operations Management side of their operations? Based on your own experience and courses you have taken, what are your recommendations for improvement for this company? What if you were appointed CEO? What would you do to improve this firm's business performance?
GMS401 F13 Page 6 of 11

3. The mini-case is the responsibility of the entire group. Failure to submit the mini-case as part of the required electronic report will result in the loss of 5 marks from the 20 allocated for the plant tour.

Recommendations for Your Presentation:

1. Use a computerized "presentation graphics package" such as MS-PowerPoint. You may want to look at www.prezi.com or other similar presentation graphics packages. Voice Over is absolutely required. 2. When doing your plant tour: take a digital still or video camera along. Be sure to ask the firm you are touring for permission in advance to use such devices during your tour. 3. Incorporate appropriate graphics or "youtube" links to enhance your presentation. Appropriate sounds are acceptable but do NOT use "canned applause". 4. Many firms have promotional materials or samples and even plant layout diagrams that they may be willing to loan to you. Kindly ensure that you return such loaned materials to them promptly. 5. Outline of what you would like to see during your tour. Suggest that you take a copy of your course outline with you or send the company a copy in advance. You can also refer the firm to the www.ryerson.ca website where course outlines are posted. If the firm knows what you would like to see in advance of the tour, you are much more likely to receive a tour specific to your requirements. 6. Many firms have proprietary intellectual property that they will NOT be willing to share with you. Be thankful for what they are willing to share with you. Any firms you are touring are helping you out of the goodness of their hearts and are in no way obligated to do so. If it appears that the tour will not work out, quickly select another company to tour. 7. Most important: begin NOW to make arrangements, you need to plan for some flexibility for unforeseen events such as the tour firm having to reschedule or even cancel. 8. Letter to the firm on Ryerson University letterhead. Your instructor can provide this for you should you need it. Most firms are content to see your course outline to verify your need for a tour as a course requirement.

7. Term Tests and the Final Examination:

Term Tests:

There

are TWO: held at approximately 1/3 of the way through the semester and 2/3rds of the way through the semester. Test #2 is NOT cumulative. The tests may be any combination of essay questions, quantitative questions, and multiple choice questions in any proportion. This may vary by instructor and will be advised in advance of the term test format.

Final Examination:
Final exam is CUMULATIVE i.e. it will include material from the entire course but may have a little more emphasis on the final 1/3rd of the course not covered during the two term tests. It will consist of 100-130 MULTIPLE-CHOICE questions each valued at 1-3 marks. Such questions will include quantitative material as well as chapter/lecture material. Computer "scanner sheets" are used for the final examination. All sections of day school GMS-401 will write the same final examination likely to be scheduled for the Metro Toronto Convention Centre in December 2013. All instructors will be involved in the preparation of the final examination.
Page 7 of 11

GMS401 F13

8. Teaching Methods:
A combination of lectures, audio-visual materials, paper handouts, in-class discussions and problem solving exercises. This will vary by instructor.

9. Other Course Issues:

Turn-It-In: Students who DO NOT want their work submitted to this plagiarism detection service must, by the end of the second week of classes, consult with the instructor to make alternate arrangements. It is expected that the materials present by students during in-class presentations will be authored by the student group presenting such materials. Materials obtained from the toured firm or the internet or elsewhere may be used provided that the source of such materials is credited properly during the presentation. Variations Within The Course: Different instructors may cover the course topics in a different sequence that is shown on this course outline. By course completion all topics will have been covered by all instructors.

10. Policies & Course Practices:

Course Management:
Every effort will be made to manage the course as stated. However, adjustments may be necessary during the term at the discretion of the instructor. If so, students will be advised during class verbally or in the form of a written handout, and such alterations will be discussed prior to implementation.

Academic Integrity:
Students are required to adhere to all relevant University policies, such as the Student Code of Academic Conduct. University regulations concerning unacceptable academic conduct (cheating, plagiarism, impersonation, etc.) will be followed. See the Ryerson University calendar or online versions at http://www.ryerson.ca/acadcouncil/current/pol60.pdf and http://www.ryerson.ca/acadcouncil/current/pol61.pdf and http://www.ryerson.ca/acadcouncil/studentrights.pdf for more explanation. Plagiarism is a serious academic offence and penalties range from zero in an assignment all the way to expulsion from the university. Students should review the guidelines regarding academic misconduct visit the Academic Integrity website for more information http://www.ryerson.ca/academicintegrity/ . They should ensure that they understand the conventions for referencing sources, in footnotes and bibliographies. In addition to citing quotations from all sources, whether from written materials, interviews or electronic networks, students must credit with footnotes or in-text references all facts and ideas that are not their own, EVEN IF THEY ARE IN YOUR OWN WORDS. If you do not, it is considered plagiarism. In any academic exercise, plagiarism occurs when one offers as Ones own work the words, data, ideas, arguments, calculations, designs or productions of another without appropriate attribution or when one allows Ones work to be copied. (See the Ryerson Library for APA style guide references: http://www.ryerson.ca/library/ref/style.html). It is assumed that all examinations and work submitted for evaluation and course credit will be the product of individual effort, except in the case of team projects arranged for and approved by the course instructor. Submitting the same work to more than one course, without instructor's approval, is also considered plagiarism.

GMS401 F13

Page 8 of 11

Students who have committed academic misconduct will, at a minimum receive a ZERO on the work, and an instructor may assign a FAIL GRADE in the course. The Academic Integrity Seminar may also be assigned. Students will have the notation Disciplinary Notice (DN) placed on their academic record and official transcript. The notation shall remain until the students graduate, or for eight (8) years, whichever comes first. If you receive this in the first half of your program, you may undergo a petition process to have it removed in your last year. Students who commit academic misconduct a second time shall be placed on Disciplinary Suspension (DS) for up to two years, at which time they may apply for reinstatement to a program. The designation DS shall be placed on their permanent academic record and official transcript. The notation shall remain until students graduate, or for eight (8) years, whichever comes first. Disciplinary Withdrawn standing (DW) shall be permanently noted on student's academic records and official transcripts. Expulsions shall be permanently noted on student's academic records and official transcripts. NOTE: Students may not drop a course when they have been notified of the suspicion of academic misconduct. If a student attempts to drop the course, the Registrars office will re-register the student in that course until a decision is reached. When an instructor has reason to suspect that an individual piece of work has been plagiarized, the instructor shall be permitted to submit that work to any plagiarism detection service. Cheating On An Exam Or Test: Ryerson University's Examination Policy requires that all students have a valid student identification card or other photo identification on their desk at all times when taking an examination. If it is suspected that someone is impersonating a student, the photo identification of that person will be checked, and the person will be asked to sign the exam paper for further verification. If it is suspected that the identification is not valid, students may be asked to provide alternate photo identification. Security may be called, if circumstances warrant. Academic Appeals: Appeals forms and instructions are available on www.ryerson.ca/acadcouncil. Appeal deadlines are published in Ryerson University academic calendars. Students may seek advice from a RyeSac or CESAR student advocate, the Counseling Center or consult the Ombudsperson. Make-up Tests/Exams: can be written in the Ryerson Access Centre at B21. Note that non-Access Students will only be accommodated by the Ryerson Access Centre at certain times. Contact the Access Centre for times.

Accommodation of Students with Disabilities:

In order to facilitate the academic success and access of students with disabilities, these students should register with the Access Centre http://www.ryerson.ca/accesscentre/index.html . They should also inform their instructor through an AAccommodation Form for Professors@ that they are registered with the Access Centre and what accommodations are required.

Student Responsibilities in Academic Appeals:

Students should read the Undergraduate Academic (www.ryerson.ca/acadcouncil/current/pol134.pdf). Consideration and Appeals policy at

It is the Students responsibility to notify and consult with either the instructor, or the Chair/Director of the teaching department/school, depending on the situation, as soon as circumstances arise that are likely to affect academic performance. It is also the Students responsibility to attempt to resolve all course related issues with the instructor and then, if necessary, with the Chair/Director of the teaching department/school
Page 9 of 11

GMS401 F13

as soon as they arise. An appeal may be filed only if the issue cannot be resolved appropriately. Failure to deal with a situation as soon as it arises will jeopardize any appeal. Students who believe that an assignment, test, or exam has not been appropriately graded must review their concerns with their instructor within 10 working days of the date when the graded work is returned to the class.

Standard for Written Work

Students are expected to use an acceptable standard of business communication for all assignments. You are encouraged to obtain assistance from the Writing Centre (http://www.ryerson.ca/writing-centre) for help with your written communications as needed. (See the Ryerson Library for APA style guide references: http://www.ryerson.ca/library/ref/style.html) The Writing Centre: offers FREE help. The main centre is at LIB (formerly L) 266A. Contact the writing Centre for assistance in this regard.

Late Assignments:
Students must submit assignments(in GMS401: the Plant Tour Report) on time. Failure to do so will result in a penalty of 5 marks as stated for not completing the "mini-case"). The Tour Report must be submitted by a given date. Lateness will result in further mark deductions. All term tests submitted for grading will be handed back within a 3-week time frame, except for the final exam which is not returned but can be viewed by making an appointment with the Professor.. You need to inform your instructor of any situation which arises during the semester which has an adverse effect on your academic performance and you must request any necessary considerations or accommodations. A doctors certificate is required to substantiate illness and should be submitted within 3 working days of a missed exam. See http://www.ryerson.ca/acadcouncil/Other.html/medical.pdf for the required certificate. Religious Observance requests are to be made formally within the first two weeks of class (see www.ryerson.ca/acadcouncil/current/pol150.pdf). Other valid reasons must be approved by the instructor in advance.

Electronic Communications from Students:

Ryerson University requires that any official or formal electronic communication from students be sent from their official Ryerson University e-mail account.

Maintaining a Professional Learning Environment:

Laptop computers, cell phones, or other devices should not be used for non-classroom activities as they are distracting to other students, speakers and your instructor. (Offending students will be asked to leave the classroom).

GMS401 F13

Page 10 of 11

11. Academic Grading Policy

Evaluation of student performance will follow established academic grading policy outlined in the Ryerson GPA Policy http://www.ryerson.ca/acadcouncil/current/pol46.pdf . The grading system is summarized below:

Definition

Letter Grade A+

Grade Point 4.33 4.00 3.67 3.33 3.00 2.67 2.33 2.00 1.67 1.33 1.00 0.67 0.00

Conversion Range 90-100 85-89 80-84 77-79 73-76 70-72 67-69 63-66 60-62 57-59 53-56 50-52 0-49

Excellent

A AB+

Good

B BC+

Satisfactory

C CD+

Marginal

D D-

Unsatisfactory

GMS401 F13

Page 11 of 11