Greenstar Gas Boilers Brochure
Greenstar Gas Boilers Brochure
Greenstar Gas Boilers Brochure
1
The comfort of knowing that every
Worcester Greenstar boiler can save
you money.
By appointment to
Her Majesty The Queen
Boiler Manufacturer For the third year running, in the 2013 survey of Which? members who own a boiler,
Worcester, Bosch Group T/A
Bosch Thermotechnology Ltd. no other brand beat the Worcester Greenstar range of gas-fired condensing boilers for
efficiency and reliability. This is why all of the boilers tested from the Greenstar range
qualify to be a Which? Best Buy.
In addition to receiving Best Buy recommendations, the latest Which? report also praised
the Worcester, Bosch Group brand after sales service which came top for the fifth
consecutive year.
2
Worcester is a market leader in high efficiency, condensing
boiler technology and all of our products are designed to
deliver reliable and efficient heating and hot water comfort.
Our Greenstar range of gas-fired and LPG condensing
boilers can help reduce your fuel bills and your carbon
footprint. We are also leading the way in environmentally-
friendly heating and hot water production through
our commitment to developing innovative renewable
energy solutions.
Inside this brochure, you will find all you need to know
about the Worcester options available and how we can help
make it easy for you and your qualified installer to find the
right boiler for your home and lifestyle.
Contents Page
Wherever you live, Worcester keeps it feeling like home. 4
Worcester. Trusted for half a century. 5
If your heating system is over 10 years old, it’s not as efficient as it could be. 6-7
Which type of condensing boiler is right for you? 8-9
The all-new Greenstar CDi Compact. 11
Greenstar condensing boiler range. 13-19
Heating control options. 20-23
Greenstore unvented hot water storage cylinders. 24-25
Worcester CondenseSure and Greenstar System Filter. 26
Greenstar gas-fired boiler technical overview. 27
Greenstar Plus – Hybrid. 29
Even more ways of providing heating and hot water comfort to you. 30
Worcester. At your service. 32-33
We’re as committed to the environment as we are to our customers. 34-35
3
Wherever you live, Worcester
keeps it feeling like home.
It only feels like home if it’s warm and comfortable
Which is why the boiler you choose is so important.
With Worcester, you have a boiler you can rely on year in, year out. As part of the Bosch
Group, our products are designed and built to exacting standards, and constructed with
only the highest quality materials, to provide the levels of quality and reliability which
are synonymous with the Bosch name throughout the world. Every boiler is rigorously
tested before it leaves the factory, to ensure that it is fit for everyday use and meets
our customer requirements.
So with annual maintenance, a Worcester condensing boiler will provide you and your
family with warmth, comfort and all-important peace of mind for many years.
4
Worcester. Trusted for
half a century.
Worcester is the choice of millions of quality- and a part of the Bosch Group – one of the world’s
value-conscious households all over the UK – and leading names in innovative technology.
it’s the choice of the heating industry too.
Today, many years and millions of boilers later,
And a recent Worcester customer satisfaction Worcester is a market leader in domestic heating
survey revealed that 9 out of 10 professional and hot water appliances. The company employs
installers would choose Worcester for their over 1,500 people at our headquarters and
own homes. This gives you the reassurance of manufacturing plants in Worcester and at Clay
knowing that when you invest in a Worcester Cross in Derbyshire – including a nationwide
product, its quality is endorsed by the network of over 300 directly employed Service
professionals. Engineers and over 40 technical advisors based
at Worcester.
Quality is the bedrock of the Worcester brand
Since 1962, when Worcester pioneered domestic All of this makes Worcester a name that stands
oil-fired boilers, the company’s commitment to for reliability, quality, efficiency and value for
excellence hasn’t changed. And that commitment money; a name you can trust.
has only strengthened since Worcester became
5
If your boiler is over 10 years
old, it could be time to consider
replacing it with a new model.
6
Why should I consider changing my boiler? Changes to the Building Regulations in recent years mean
It’s surprising but true; older boilers can be as little that in virtually all new and replacement boiler installations†
as 60% efficient and even many comparatively modern a high-efficiency condensing boiler must be used.
boilers are still only 70-75% efficient. Compare that
to Worcester Greenstar condensing boilers which Your home’s energy rating
are more than 90% efficient. The Energy Performance Certificate (EPC) is required by
anyone selling a home. It rates a home’s energy efficiency,
Put another way, with our condensing boilers, more than giving potential buyers an idea of how green, or how
90p of every £1 you spend on fuel for your boiler is used costly, their new home will be. It is widely recognised
effectively for your heating and hot water. that installing a high-efficiency condensing boiler will
improve your home’s rating. Some Greenstar gas-fired
What makes a condensing boiler so efficient? boilers are also compatible with a Greenstar Plus –
Condensing boilers work by recovering the waste Hybrid system.
heat which is expelled through the flue system of a
non-condensing boiler and passing it through a second One more way to help improve the energy-efficiency rating
heat exchanger where it extracts additional heat. of your home, and to significantly reduce your fuel bills
and carbon dioxide emissions, is to install a solar water
This is why it makes such good sense to switch to an heating system. All Greenstar regular and system boilers
award-winning Worcester boiler. With a boiler that’s 10 can be used with a Worcester Greenskies solar water
years old or more, which doesn’t have the benefit of today’s heating system to generate your hot water (see page 30).
condensing technology, as much as 30%* spent on fuel Depending on the positioning of the solar panels, they
for your heating and hot water is wasted. It could make a could provide up to 60%†† of your annual hot water, free
big difference to your household energy bills. The recent of charge from a clean, renewable source of energy.
upward trend in fuel prices could mean that even bigger Look for the symbol to indicate boilers which are
savings are possible when you upgrade your heating solar compatible.
system. This will not only save you money, but also help to
reduce your carbon footprint at the same time. Worcester Energy Houses
Worcester’s Energy Houses are real-life case studies
Combine a new Greenstar boiler with the latest in digital which show the difference that switching to Worcester
and intelligent heating controls and you can make your products can make to your bills, your lifestyle and the
money go even further. environment. You can see how we could help you
reduce your energy consumption by visiting
Measure Annual CO2 saving
saving (£/yr) a year www.worcester-bosch.co.uk/energyhouses
Condensing boiler and
Around £300** Up to 1,100kg
heating controls upgrade
*Source: Energy Saving Trust. †Exceptions can apply. ††Energy Saving Trust (Publication CE102).**Source: Energy Saving Trust. Based on replacing a
G-rated gas-fired boiler with a new A-rated gas-fired condensing boiler and full set of heating controls in a typical 3 bedroom semi-detached home.
7
Which type of condensing boiler
is right for you?
It’s so simple to make your mind up The lifetime of your boiler
Every household is different, so the heating and All Worcester Greenstar gas-fired boilers are engineered to
hot water needs of someone living in an apartment will last – meaning you can think ahead about how your heating
be very different from those with a large family home – and hot water needs may change. Whether you have a
our Greenstar range is available in three boiler types: growing family or are thinking about adding solar water
‘combi’, regular and system. heating in the future, you can choose the right Greenstar
boiler now, secure in the knowledge that it will still be
Each of the three types of boiler delivers all the benefits performing if your circumstances change.
of high-efficiency technology, so you just need to weigh
up which suits your needs, the size of your home and your Guarantees and spare parts
lifestyle and it’s easy to come to a decision on what’s All Worcester Greenstar gas-fired
best for you. boilers come with a 2 year* guarantee
as standard and a 10 year* guarantee
The easy way to choose on the primary heat exchanger.
It’s important that you find out as much as you can before
you decide on the boiler that’s right, so why not try the
helpful ‘find a boiler’ tool you’ll find on our website at For added peace of mind, we also
www.worcester-bosch.co.uk/findaboiler hold spares for our boilers for at
least 10 years after they have
Alternatively you can call our customer helpline on been discontinued.
0330 123 3366. It is also essential that you consult your
Gas Safe registered engineer or installer to help advise you
on what boiler is most suitable for your property.
Kitchen and
making it ideal for a flat or a bungalow with very little or no appliances
Cold
roof space and it’s also the right choice if you want to use your mains
loft space for a room conversion. Another ‘combi’ benefit is Combi boiler layout
that it can generally save you money on installation time and
costs as well as installation materials.
Cold mains
10
The all-new Greenstar CDi Compact.
CDi performance, compact design.
The Worcester Greenstar CDi Compact At the forefront of the CDi Compact design
combi series, with domestic hot water flow is the feedback that Worcester has gathered
rates of 11.4, 13.1 and 14.7 l/min, is our from both installers and homeowners. Its
next generation of innovative, wall-mounted standard kitchen cupboard dimensions,
gas combi boilers. The Greenstar CDi a unique wall mounting jig, practical
Compact is an addition to our top-of-the- hydraulic unit and simple-to-use intelligent
range CDi boiler series and is suitable for controls are just some of the new features
small, medium and large-sized properties manufactured purely with our customers
with one or two bathrooms. in mind.
Combi Pre-heat mode – With the Domestic Hot Water Combi Pre-heat Accessory, the CDi
Compact intelligent control allows the boiler to accept pre-heated water at temperatures
of up to 60°C* from a secondary source such as Greenskies solar thermal.
ECO mode – When set to ECO mode, the CDi Compact will use less gas or LPG, as the Desired central heating
energy will only be used on demand, allowing for energy-saving fuel consumption. and domestic hot water
temperatures can be easily
Comfort mode – All Greenstar combi boilers have an in-built ‘keep hot or pre-heat’ facility
read and adjusted.
which will keep the primary water within the heat cell hot. This ensures that hot water is
delivered instantaneously to an opened outlet.
Optional plug-in controls – With front-access easy-wiring, the Greenstar CDi Compact
is also compatible with all Worcester on/off and intelligent controls options. Third party
heating controls may also be used.
11
Greenstar CDi Classic condensing combi boiler.
12
Greenstar condensing combi boiler range.
Wall mounted
Greenstar 29CDi Classic, 34CDi Classic, 38CDi Classic and 42CDi Classic series
Central heating outputs: All models – 30kW
Hot water flow rates: from 12.3 to 17.2 litres per minute* at 35ºC temperature rise
• Our ‘top-of-the-range’, award-winning, wall mounted combi series has just got better.
CDi Classic appliances offer a wide choice of operating features for greater user comfort
and economy with their higher central heating outputs and increased hot water flow rates
• The higher output CDi Classic combis can be suitable for larger two bathroom properties
• CDi Classic appliances condense in both heating and hot water modes for even greater
NEW efficiency and fuel savings
• They also feature a modulating pump which uses up to 30% less electricity to run than a
non-modulating pump
• An extensive choice of controls is available for use with CDi Classic combis, including
sophisticated intelligent controls which provide the ultimate in user convenience,
performance and economy
• All CDi Classic appliances come with in-built frost protection and filling link.
Greenstar CDi Classic and CDi Compact boilers are compatible with
the Greenstar Plus – Hybrid system. For more information see page 29.
We always recommend you consult a qualified Gas Safe installer prior to choosing your boiler.
*Provided adequate mains pressure is available. ^Solar compatible with the use of the Domestic Hot Water Combi Pre-heat Accessory. 13
Greenstar Si Compact condensing combi boiler.
14
Greenstar condensing combi boiler range.
Wall mounted
Floor-standing
Greenstar Si Compact and Greenstar i Junior boilers are compatible with the
Greenstar Plus – Hybrid system. For more information see page 29.
We always recommend you consult a qualified Gas Safe installer prior to choosing your boiler.
*Provided adequate mains pressure is available. ^Dependent on volume of hot water being delivered to taps. Refer to your installer. 15
Greenstar i System condensing system boiler.
Wall mounted
Greenstar 12i, 15i, 18i, 24i, 27i and 30i System series
Central heating outputs: 12, 15, 18, 24, 27 and 30kW
• With their compact, space-saving dimensions, i System appliances are a good option for
small- to large-sized properties with a heating system which includes stored hot water
• A choice of optional digital controls is available for use with all models in the series*
• Built-in pump, expansion vessel, pressure gauge and pressure relief valve
• Plug-in optional diverter valve
• When combined with our new generation of intelligent controls and Greenskies solar,
further savings are achieved.
For information on Worcester Greenstore hot water storage cylinders see pages 24-25.
Greenstar CDi System and i System boilers are compatible with the
Greenstar Plus – Hybrid system. For more information see page 29.
We always recommend you consult a qualified Gas Safe installer prior to choosing your boiler.
*Provided the optional internal diverter valve is used. †Greenstar 27i & 30i System not included for 2013 Which? Survey. 17
Greenstar FS CDi condensing regular boiler.
18
†
Wall-mounted
Floor standing
For information on Worcester Greenstore hot water storage cylinders see pages 24-25.
We always recommend you consult a qualified Gas Safe installer prior to choosing your boiler.
*Providing the new Greenstar Wiring Centre is used. †Greenstar 27Ri & 30Ri not included for 2013 Which? Survey. 19
Efficiency that today’s energy-conscious
homeowner demands.
Over the last few years, boilers have become increasingly Control options
efficient and, with condensing boilers already offering Worcester can offer you three different types of control
typical efficiencies of over 90%, there is little scope for for use with ‘combi’ and system boilers. These range
significant developments in boiler efficiency. from simple-to-operate mechanical timers and more
sophisticated digital programmers and room thermostats,
But the one area of the system where we can help improve
right up to a new generation of intelligent controls.
performance even further is in the controls.
Whichever you choose, you can rest assured that it is
More effective controls can improve the overall performance
designed to be easy-to-use to make sure you get the benefit
of your heating system, dramatically reducing the amount of
of being in full control of your heating and hot water.
fuel you use – and the amount you pay.
For further information on each of these controls
please visit www.worcester-bosch.co.uk
• A timer or programmer operates the heating system to turn on for set periods of time.
Dial and digital controls can be either wall-mounted near to the boiler or attached to
the fascia panel of the boiler. It will take at least 30 minutes for your home to reach
the desired temperature when the boiler fires up, depending on insulation levels and
the outside temperature. The main difference between the two controls is a timer will
operate the system at the same times every day whilst a programmer allows different
heating times for different days of the week to suit your lifestyle.
• A room thermostat controls the air temperature and is usually positioned in the hall or
landing. The thermostat can be analogue or digital. It should be sited away from direct
sunlight and clear of curtains and furniture. As a guideline, your thermostat should be set
between 18ºC-21ºC for comfort temperature and 10ºC-12ºC for economy temperature.
20
Mechanical timers
MT10 mechanical timer
• The simplest Worcester control device
• Analogue clock for setting heating time periods.
MT10RF mechanical RF thermostat
• Analogue display for setting comfort and economy time periods and temperature
• Receiver is activated remotely by radio frequency – requires no wiring
• Simple installation
• No need for a separate room thermostat.
Digital and wireless programmers and room thermostats
21
DT10RF optimiser
• Sophisticated seven-day energy-saving device with the same features as the DT10RF digistat
• Optimum start – calculates the time needed to activate the boiler to precisely achieve the
required temperature at the required time each day
• Set different temperatures for up to six different time periods for each day of the week
• As a radio frequency device, it offers the benefits of no wiring
• No separate thermostat necessary.
Intelligent controls
22
FEATURES BOILER TYPE
ELECTRICAL
TEMPERATURE CONNECTION
TYPE MOUNT TIME CONTROL COMBINATION SYSTEM* REG
CONTROL TYPE
room thermostat
Radio frequency
Fascia-mounted
Optimum start
Central heating
Programmable
compensation
Auto switch –
CDi Compact
Wall mounted
Highflow CDi
Si Compact
CDi Classic
Mechanical
Hard-wired
Intelligent
Hot water
BST/GMT
i System
24 hour
i Junior
Plug-in
Digital
7 day
Ri
MT10 • • • • • • • • • •
MT10RF • • • • • • • • • • • • •
DT20 • • • • • • • • • • • • • • •†
DT20RF • • • • • • • • • • • • • • • • • •†
DT10RF digistat • • • • • • • • • • • • • • • • • •†
DT10RF
optimiser • • • • • • • • • • • • • • • • • • •†
Intelligent System
Package • • • • • • • • • •
FR10 • • • • • • • • • • • •
FR110 • • • • • • • • • • • • • • • • •
FW100 • • • • • • • • • • • • • • • • • •
ISM1 • • • • •
*All compatible controls must be used with optional internal diverter valve.
†Only compatible with 27Ri and 30Ri models via a Worcester Greenstar Wiring Centre.
Intelligent controls.
23
Greenstore unvented hot water storage
cylinders – efficient hot water storage.
Worcester offers two types of Greenstore unvented hot water storage cylinder.
The SC (single-coil) range is designed for use with Greenstar Regular or System
boilers with a traditional radiator or underfloor system. Greenstar TC (twin-coil)
cylinders have been developed specifically for use with Greenskies solar water
heating systems. When used together, a combination of Greenstar and Greenskies
appliances can provide a full system solution for the provision of heating and hot
water comfort.
Greenstore cylinders are highly insulated to reduce hot water heat loss,
addressing the growing demand of homeowners for reduced energy costs
and lower carbon emissions.
Radiator
Greenstore
Single Coil Greenstar
hot water regular or
storage system
cylinder boiler
Cylinder cross-section.
Hot water
to showers,
TC cylinders are fully baths and appliances
25
The Worcester CondenseSure –
eliminating the risk of
frozen condensate.
All condensing boilers produce condensate which has to be discharged
from the property. In the majority of cases, it will be possible to do
this internally, but in some circumstances the location of the boiler means
that the condensate pipe has to be routed externally or in an unheated
area, with the possible risk of freezing in extreme weather conditions.
26 *Independent research.
The Greenstar condensing gas-fired boiler range.
Technical specification and features overview.
FEATURES
(100mm dia)
(100mm dia)
Height (mm)
Width (mm)
Depth (mm)
Wall hung
COMBI BOILERS
29CDi Classic • 760 440 360 90.1 92.0 12.3 7.7-30.0 • • 7,900 9,400 • •
34CDi Classic • 760 440 360 90.1 92.0 14.3 7.7-30.0 • • 7,000 8,000 • •
38CDi Classic • 760 440 360 90.2 91.9 16.4 9.4-30.0 • • 6,000 7,500 • •
42CDi Classic • 760 440 360 90.2 92.2 17.2 9.4-30.0 • • 6,000 7,500 • •
28CDi Compact • 690 390 280 90.5 92.6 11.4 7.03-24.0 • • 6,000 6,000 • •
32CDi Compact • 690 390 280 90.5 92.6 13.1 7.03-24.0 • • 6,000 6,000 • •
36CDi Compact • 690 390 280 90.5 92.6 14.7 7.03-24.0 • • 6,000 6,000 • •
25Si Compact • 690 390 280 90.5 92.6 10.2 7.03-24.0 • • 6,000 6,000 •
30Si Compact • 690 390 280 90.5 92.6 12.3 7.03-24.0 • • 6,000 6,000 •
24i Junior • 710 400 330 90.1 91.9 9.8 7.2-24.0 • 4,600 6,400 •
28i Junior • 710 400 330 90.1 91.9 11.4 7.2-24.0 • 4,600 6,400 •
Highflow 440CDi • 850 600 600 90.4 92.2 20 7.4-29.2 • • 4,000 6,400 • •
Highflow 550CDi • 850 600 600 90.1 92.2 25 9.7-30.6 • • 4,000 6,400 • •
SYSTEM BOILERS
30CDi Classic
System • 760 440 360 90.3 92.3 N/A 7.7-30.0 • 7,900 9,400 • •
12i System • 710 400 330 90.1 91.4 N/A 3.0-12.0 • 4,600 6,400 •
15i System • 710 400 330 90.1 91.4 N/A 5.0-15.0 • 4,600 6,400 •
18i System • 710 400 330 90.1 91.4 N/A 6.0-18.0 • 4,600 6,400 •
24i System • 710 400 330 90.2 92.0 N/A 7.2-24.0 • 4,600 6,400 •
27i System • 690 390 280 90.3 91.8 N/A 7.03-27.0 • 6,000 6,000 • •
30i System • 690 390 280 90.3 91.8 N/A 7.03-30.0 • 6,000 6,000 • •
REGULAR BOILERS
30CDi Classic
Regular • 760 440 360 90.3 92.3 N/A 7.7-30.0 7,900 9,400 •
40CDi Classic
Regular • 760 440 360 90.2 92.0 N/A 9.4-40.8 6,000 7,500 •
12Ri • 600 390 270 90.1 91.4 N/A 4.0-12.0 4,600 6,400 •
15Ri • 600 390 270 90.1 91.4 N/A 5.0-15.0 4,600 6,400 •
18Ri • 600 390 270 90.1 91.9 N/A 6.0-18.0 4,600 6,400 •
24Ri • 600 390 270 90.2 92.0 N/A 8.0-24.0 4,600 6,400 •
27Ri • 600 390 270 90.3 91.8 N/A 7.03-27.0 6,000 6,000 •
30Ri • 600 390 270 90.3 91.8 N/A 7.03-30.0 6,000 6,000 •
FS 30CDi • 850 400 600 90.5 91.9 N/A 7.7-30.0 4,000 6,400 •
FS 42CDi • 850 400 600 90.3 91.6 N/A 9.6-40.8 4,000 6,400 •
*Boiler flow rates limited by regulators to give 40ºC ∆T. Minimum operating pressure required.
†SEDBUK percentage rating is 2005 measurement and CDi Compact, Si Compact, 27i System, 30i System, 27Ri and 30Ri (2005 equivalent) is included for
comparison purposes.
This matrix is for a guidance only, full technical details are available within the Technical and Specification brochures
for these products and should be consulted prior to selection with the assistance of a qualified Gas Safe installer.
27
28
Greenstar Plus – Hybrid system.
The Greenstar Plus – Hybrid system combines the energy For additional energy savings, the Greenstar Plus – Hybrid
and cost-saving benefits of gas condensing boilers and heat features a low energy circulation pump, compliant with
pumps in a single unit, with intelligent fuel management future legislation.
controls to ensure economical operation.
The compact design of both indoor and outdoor units,
The system comprises a variable speed electric (inverter) combined with very quiet operation, ensures that the
heat pump, outdoor unit, a buffer tank and a controller. Greenstar Plus - Hybrid is very discreet and unobtrusive.
When the system is combined with a new high-efficiency
Greenstar gas condensing boiler (natural gas or LPG), Key features and benefits
the integral Hybrid Manager, which incorporates weather • Energy efficient – significant energy savings compared to
compensation, ensures that either the boiler or the heat traditional boiler-only system
pump is used to deliver maximum economy, depending • More environmentally-friendly – reduces carbon emissions
on indoor/outdoor temperatures, time of day, etc. and environmental impact
• Intelligent control – manages the system in-line with your
For example, you can enter your current gas and electricity
energy provider’s tariffs
tariffs into the Hybrid Manager and it will automatically
determine whether it is more economical to use low carbon
• Compatible with Greenstar CDi Classic, CDi Compact,
Si Compact, i Junior combi boilers and Greenstar
energy from the heat pump or to use gas to run the boiler.
CDi Classic System and i System system boilers
And if you change your energy provider, you simply enter
the new tariffs to maintain maximum economy. • Weather compensation improves heating control.
Hot water
to showers,
baths and
appliances
Radiator
Outside
temperature
sensor
50ltr serial
buffer tank
Greenstar
combi boiler
29
Even more ways of providing heating
and hot water comfort to you.
Worcester’s innovative heating and hot water product and hot water for the home. For every single kilowatt of
range is designed for the needs of today’s modern home. electricity used to power the ground source heat pump, the
In addition to combi boilers, the Greenstar gas-fired range system can generate four kilowatts of energy for the home.
also features Regular and System models. Not only that, but the system is designed to be the sole
heating source in the home.
Greenstar oil-fired condensing boilers
Worcester also manufactures a range of high-efficiency Greensource air source heat pumps
oil-fired Greenstar boilers. Our oil manufacturing heritage Greensource air source heat pumps gather energy from
stretches back to the foundation of the company in 1962 the air and transfer it into low cost heating and hot water
and, like all our Greenstar gas combi boilers, our range of for the home. Worcester’s range of air source heat pumps
oil-fired boilers is recommended by the Energy Saving Trust, can offer a choice of three systems: air to air, air to water
and runs at 90% efficiency (SEDBUK 2005 rating) or over. and split air to water, each offering significant savings
compared with a conventional heating system.
Greenskies solar thermal water heating
Worcester’s Greenskies solar thermal evacuated tubes and Information whenever you need it
flat plate panels are capable of providing up to 60%* of a To help you make the most of your heating and hot
home’s hot water requirements. The panels are designed water system, Worcester has produced an informative
to link into any existing heating system that uses a cylinder, ‘handy hints’ guide.
using even diffused sunlight to covert energy into heat and
produce hot water for the home. To obtain a copy or to find out more about Worcester’s
full range of heating and hot water solutions, visit
Greenstore LECP ground source heat pumps www.worcester-bosch.co.uk or call our literature line
Greenstore low energy circulation pumps (LECP) meet on 0330 123 9119.
future legislation and allows the homeowner to take
advantage of renewable and sustainable energy. They
harness the energy stored in the earth to provide heating
We’re always on hand to help, whether you’re just starting to think about buying a
Worcester boiler or you’ve owned one for years. We have over 300 Service Engineers to
ensure our products deliver energy-saving performance year after year. We are placed in
the top 10 of the top 50 UK call centres.
Our experienced and award-winning technical support team is also available on the
phone or via email to offer help with any aspect of your Worcester boiler. They can
help with choosing the right controls, as well as advising on combining your boiler
with environmentally-friendly, cost-saving renewable systems like solar water heating.
Of course, the advice of a qualified installer is also essential, and we can also help
you find a professional installer who’s local to you. Just call 0330 123 3366 or
visit www.worcester-bosch.co.uk/findaninstaller. You will also need to contact a
professional installer in order to purchase our products.
32
Guarantees for extra peace of mind
To give you even more reassurance, we offer comprehensive guarantees on all our
products. To find out more, visit www.worcester-bosch.co.uk/guarantee
Safe registered engineers should carry out work on gas appliances or installations in your
home. To make sure that your gas-fired boiler is installed, maintained and serviced safely
you must employ a Gas Safe registered engineer to carry out the work.
Whether it’s energy-efficient boilers, or sustainable heating Worcester is also behind a forward-looking scheme to
solutions, Worcester’s commitment to the environment educate younger generations on environmental issues.
goes back many years. A free book, ‘Picture a Greener Future’, is available from
our website at www.worcester-bosch.co.uk/greenerfuture
The greatest contribution we make is by ensuring every one and, through a fun story, shows how we can all reduce our
of our products is as fuel efficient as technology will allow, energy consumption and shrink our carbon footprint.
or uses completely sustainable fuel like solar energy.
35
Useful numbers Customer Service
Consumer Technical Helpline (Pre & Post Sales) Engineer Appointments
Tel: 0330 123 3366 Email: appointment.worcester@uk.bosch.com
Fax: 01905 752741 or telephone 0330 123 9339
Email: technical.enquiries@uk.bosch.com
Enquiries
Renewables Technical Helpline Email: service.mailbox@uk.bosch.com
Email: renewable.energy@uk.bosch.com or telephone 0330 123 9559
or telephone 0330 123 9229
Guarantee Registration
Literature To register your Worcester guarantee,
Email: literature@uk.bosch.com please visit our website
or download instantly from our website www.worcester-bosch.co.uk/registration
or telephone 0330 123 9119 or telephone 0330 123 2552
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
These rules apply to calls from any type of line, including mobile, BT, other fixed phone line or payphone. Calls from mobiles and some other networks may vary.
Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality assurance purposes.
www.worcester-bosch.co.uk
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