Oil Consumer Brochure

Oil-fired boilers
Your heating and hot

water in safe hands.
Discover more with Worcester.
Why choose Worcester?
4-5
Heating and hot water: the key facts.
6-9
ErP labelling.
A boiler is at the heart of the home

This brochure will help you make all the right choices for comfort and
warmth to reliably meet your needs both now and into the future.
11
Which heating and hot water system is best for me and my lifestyle?
13-17
Greenstar combi boilers.
19-21
Greenstar system boilers.
22-25
Greenstar regular boilers.
27-29
Greenstore hot water storage.
32-34
Worcester controls range.
35-37
Keeping your system working efficiently.

How to get a Worcester boiler installed in your home.
38
40-41
42
Worcester supporting you from the start.
44-45
Other technologies from Worcester for your home.
46-47
Other products from Bosch.

Comparison tables and technical information.
Which? 2015/2016 Survey
31
Worcester keeping you in control.
Greenstar external boilers.
They have great build quality,

good aftersales support and
theyre easy to install.
49
50-51
By Appointment to
Her Majesty The Queen
Boiler Manufacturer
Worcester, Bosch Group
T/A Bosch Thermotechnology Ltd.
Worcester
A percentage of the profits

made by Worcester is donated
to charities and good causes by
the Robert Bosch Foundation, a
non-profit charitable trust which
owns 92% of the Bosch Group.
Why should Worcester be your

next boiler choice?
Worcester is the choice for millions of quality and value focused homeowners. In a
recent Worcester customer satisfaction survey it has been revealed that we are also
the choice of professional tradesmen too, with 9 out of 10 heating engineers choosing
Worcester to provide warmth and hot water for their homes and families.
1962
2016
UK based and proud
50 years and counting
Part of the Bosch Group
Dedicated manufacturing
plants in Worcester and
Clay Cross, Derbyshire.
Manufacturing to the highest

standards for over 50 years.
All Worcester products are

manufactured with Bosch levels of
quality and reliability as standard.
Experts in every field
5 year guarantee
Royal Warrant
From design to manufacture,

everyone at Worcester is an
expert in their particular field.
Every Greenstar boiler is currently

guaranteed for 5 years as standard*.
We are honoured to have received a

Royal Warrant in recognition of supplying
goods to Her Majesty The Queen.
Worcester, Bosch Group headquarters

based in Worcester, UK.
* Terms and conditions apply.
In the last few years,

new boiler technology has
made a huge difference. Old
boilers can be as little as 60%
efficient, whilst condensing
boilers can achieve over 90%
efficiency, helping you
to reduce fuel bills.
Heating and hot water: the key facts.

Most of us think of central heating as a modern invention but it in fact dates back
to a warm air system developed in Roman times. It wasnt until the 1960s, however,
that central heating fired by a boiler started to take off and by the early 1980s it was
regarded as a basic requirement for UK homes.
Boilers have come a very long way since
then. Advances in technology and changes
to regulations mean that they are now far
more energy-efficient and are much more
suited to a variety of homes and lifestyles.
could be wasted. An added problem is

that many of the older boiler types have
no proper controls, further reducing your
boiler's efficiency.
EFFICIENCY COMPARISON
A leap in efficiency
Given that boilers account for about 60%*
of a households annual energy costs,
how efficient they are has a big effect on
bills. With older oil boilers, a considerable
amount of heat that could be used to
generate heating and hot water is lost.
Generally the older they are, the more
heat they lose, making them increasingly
expensive to run.
Some very old boilers can only achieve
60% efficiency and even relatively newer
ones are only 70-75% efficient, which
means that as much as 30%* of your
heating and hot water fuel requirement
Greenstar
Heatslave II
or Danesmoor
Old boiler
over 90%
up to 60%
In the last few years, new condensing

technology has been incorporated into
boilers. Essentially this enables some of
the heat that would otherwise escape from
a boiler to be captured and re-used. As a
standard rule the better the boiler quality,
the more it captures. For example, our
Greenstar condensing boilers are more
* Heating seasonal efficiency figures are SEDBUK 2005. Source: Energy Saving Trust.
than 90% efficient, so over 90p of every

1 you spend on fuel for your boiler is used
for your heating and hot water. On top of
this, intelligent controls can also make a
difference by enabling much smarter, more
cost-effective management of your heating
and hot water system.
Making it official
To ensure that everyone benefits
from boiler efficiency including the
environment regulations were introduced
in 2007 making it compulsory for virtually
every newly installed oil boiler to be of a
condensing design (typically C-rated or
above). Regulations went even further in
2010 and since then all new boilers must
now be A-rated (the most energy efficient
and environmentally friendly).
Every boiler needs to be

maintained and serviced so
it makes sense to consider the
lifetime running costs along
with the initial purchase price.
Lifestyle flexibility
With a wide range of boiler types on the
market you can be sure to find one to suit
your home and lifestyle. Each boiler has its
own installation requirements, so talking
to an expert is important. They will look at
things like the size of your property, mains
water pressure, the number of bathrooms
or showers, if you have a loft and whether
you want to free up space.
Another consideration is how you use
your heating and hot water and if it might
change, such as if your family is growing.
Gaining expertise from the right company,
such as Worcester, will help to make this
process simple, whilst also ensuring you
receive a boiler that meets all your needs,
both now and into the future.
Wise choices
A new boiler will always vastly improve
efficiency but it can be a sizeable
investment, so its important to choose
wisely. Much like buying any other large
appliance, it makes sense to look beyond
the purchase price, and to consider the
durability of parts and maintenance costs.
The better the boiler quality, the more
reliable it will be, so opting for one from
an established manufacturer will ensure
you receive high performance as well as
choice. By discussing everything with
experts like your Worcester installer, youll
make certain of the best long-term value
for money, giving you financial peace of
mind as well as comfort and warmth.
* Source: Energy Saving Trust.
Smaller carbon footprint

Domestic boilers currently account for
21%* of the UKs total CO2 emissions so
the greater their efficiency, the more kind
they are to the environment. Greenstar
condensing boilers, for example, achieve
dramatically reduced emissions of CO2,
making their carbon footprint smaller
than the average for boilers of this kind.
Carbon emissions as well as energy
bills can fall even lower if a new boiler
links to a solar hot water system or
intelligent control.
If you decide to sell your home in the

future, you will need to produce an Energy
Performance Certificate (EPC). A highefficiency condensing boiler will boost
your EPC rating, making your home more
attractive to buyers.
10
11
ErP labels are already a

common sight on washing
machines, televisions and
other appliances in electrical
retailers. From 2015 these
labels now apply to heating
products and systems.
Energy related Product (ErP) labelling.

The ErP Directive is a new regulation set by the European Union and is
designed to drive improvements in the efficiency and performance of
heating and hot water products.
Its purpose is to ensure that you as homeowners are aware of the energy efficiency
levels of your heating appliances. The ErP Directive will help the UK and other European
governments reduce carbon emissions. This will improve the overall efficiency of UK
properties, whilst also helping you to reduce your energy bills.
The ErP regulations cover boilers, water heaters and other heating appliances
up to 400kW (a typical domestic boiler ranges from 9-40kW).
What is Energy Labelling?

Energy Labelling involves adding a label to a product. It is your installers responsibility to
ensure that you receive the energy label with the heating appliance they offer you and if
they have a showroom that the Energy Label is visible on products.
The new Energy Labelling Directive will introduce new efficiency classes from
A++ to G on top of the existing SEDBUK rating for products in the UK.
Most high efficiency boilers fall within the A band, which requires them to achieve
more than 90% seasonal efficiency, while renewable technologies such as heat pumps
typically sit within the A+ or A++ bands (depending on the temperature they deliver).
More details on ErP and the information which is included on a label can be found
at: worcester-bosch.co.uk/ErP
What about controls?

The ErP Directive also includes controls, which are defined using classes. These run
from Class 1 (a simple on/off room thermostat) through to Class 8 (multi-sensor room
control for use with modulating heating appliances).
Each control class equates to certain percentage uplift in system efficiency e.g.
a Class 6 weather compensating control and room thermostat will improve your
heating systems efficiency by 4%.
To ensure you benefit from the highest levels of efficiency we always suggest you
check that your quote includes an ErP compliant high efficiency boiler.
12
13
Which heating and hot

water system is best for
me and my lifestyle?
Deciding which boiler will make an efficient and practical fit with your
home and your lifestyle can be confusing. The following pages explain
the main system types, how they work, their advantages, and what
kind of homes they work best in.
14
15
Radiators
Unvented
hot water
cylinder
Radiators
Boiler
Boiler
Room
thermostat
Room
thermostat
Cold mains feed
Cold mains feed
For Guidance Only.
Typical combination boiler heating system.
A combination or combi boiler is both a high efficiency water heater and a central
heating boiler in a single compact unit. Combi boilers heat water directly from the mains
when you turn on a tap, so you wont need a hot water storage cylinder or a cold water
storage tank in the roof space. They are also very cost-effective and energy-efficient as
water is heated instantly rather than being heated and then stored in a cylinder.
An added benefit is that hot water is delivered at mains pressure, which means that
you could get a powerful shower without the need for a separate pump.
For Guidance Only.
Go to pages
19-21 to see the
Greenstar
combi range
Advantages
Ideal where there is little or
no loft space
No need for a hot water cylinder
allows increased living space
No cold water storage tank frees
up a loft for conversion
No risk of loft pipework freezing
Less pipework in the home makes
installation typically cheaper
Typical system boiler heating system.
System boilers require a cylinder for storing hot water, however the major heating and
hot water system components are built into the boiler itself, making it quicker and
easier to install.
In addition, there is no need for a tank in the loft, so it can be an option in a home with
little or no loft space or where the space is earmarked for a conversion. These boilers are
also compatible with solar hot water systems, which deliver environmental benefits as
well as lower energy bills.
Go to pages
22-25 to see the
Greenstar
system range
Advantages
Ideal for homes with more than
one bathroom
Constant supply of hot water to any
number of taps at the same time
No need for a loft tank, freeing
up space and eliminating worries
about leaks or frost damage
Built-in components makes installation
quicker and neater
Compatible with solar hot water
systems
16
17
Solar thermal panels
Central heating Hot water

feed tank
feed tank
Vented
hot water
cylinder
Solar pump
Solar compatible
unvented
hot water
cylinder
Radiators
Radiators
Boiler
Boiler
Room
thermostat
Room
thermostat
Cold mains feed
Cold mains feed
For Guidance Only.
Typical regular boiler heating system.
Regular boilers (sometimes known as traditional, conventional or heat only boilers) are
ideally suited to homes that already have a traditional heating and hot water system which
is linked to a separate hot water cylinder. These boilers also need a cold water storage tank
in the loft to feed the hot water cylinder as well as a tank that maintains the water level of
the central heating system. A regular boiler may be the best option for replacing an existing
boiler if the property has an older radiator system, as it might not be able to cope with the
higher water pressure that is delivered by system or combi boilers.
For Guidance Only.
Go to pages
27-30 to see the
Greenstar
regular range
Advantages
Perfect for homes where a lot of hot
water is used at the same time
Ideal where there is more than
one bathroom
A good option in areas where water
pressure is low
Compatible with solar hot water
systems for a lower carbon footprint
and lower energy costs
Typical system or regular boiler heating

system with solar thermal hot water.
System and regular boilers are perfect partners for Worcester Greenskies solar hot water
systems (also known as solar thermal). In a solar thermal system, the panels harness
heat from the sun, which is used to heat the water stored in a solar compatible hot water
cylinder. The boiler is linked to the system and automatically starts up if the water in the
cylinder falls below the required temperature, ensuring you have all the hot water you
need, all year round.
Effective even on cloudy days and during shorter winter daylight hours, a solar
thermal system will typically meet around 60%* of your homes hot water requirements,
which could mean considerable savings on your energy bills as well as dramatically
reduced carbon emissions.
* Source: Energy Saving Trust.
Go to page
46 to find out
about Greenskies
solar thermal
Advantages
Typically generates free energy for
over half of your hot water needs,
giving you lower energy bills
Particularly beneficial for homes with
large families or high hot water usage
Works in the winter months and on
cloudy days
Compatible with all Worcester regular
and system boilers
Reduces your carbon footprint
Government funding could be available
18
19
Combi boilers are very

reliable as well as highly
energy-efficient making
them economical to run.
Greenstar combi boilers.

Combi boilers are the most popular heating and hot water solution in the UK. Over
15 million have been fitted across the country and they are now the preferred choice
for most householders and installers. Worcester was the pioneer of the combi boiler
in the UK, with the Greenstar range developed to suit virtually all homes.
Energy saving and convenient
All Worcester Greenstar combis are designed and manufactured to provide high levels of performance and operating efficiency.
This is achieved through features such as the keep hot facility (which ensures hot water is almost instantly available) and the
Heatslave IIs in-built thermal store which enables the boiler to provide instant hot water for prolonged periods.
What is a thermal store?
A thermal store is a small tank integrated in the Greenstar Heatslave II combi, with the store containing the same water that is found in
your radiators. By storing heat within the hot water store, the Heatslave II can instantly heat (via a heat exchanger) the cold water that
enters the boiler and then passes to your hot tap or shower, increasing your hot water comfort.
20
21
Greenstar
Heatslave II 12/18 ErP
7731600047
XL
A++
A+
A
B
C
D
E
F
G
A
B
C
D
E
F
G
18
55 dB
2015
kW
811/2013
Further technical and ErP information

for the Greenstar combi range can be
found on page 50-51.
Greenstar Heatslave II series
Greenstar Heatslave II External series
Worcester Heatslave II control range
The high performance floor-standing Greenstar Heatslave II series

is the UKs most popular oil-fired combi boiler. With its sleek
modern design, it is perfectly suited to installation anywhere in your
home, including in a kitchen where it has been designed to slide
neatly under a standard kitchen work top. Larger output models
are available to suit the needs of two bathroom homes. Its easy-touse features include a unique slide-out control panel, which
allows simple boiler adjustment and programming from the
front of the boiler.
The Greenstar Heatslave II External series is ideal when you want

a combi boiler but dont have the indoor space or prefer to have
it outside. The robust design ensures that even in harsh weather
conditions, heating performance is maintained and the boiler
components are fully protected.
The Greenstar Heatslave II and Heatslave II External boilers both feature Worcesters
latest boiler control unit. Neatly concealed within a slide open draw, the control interface
not only allows you to intelligently manage heating and hot water production, but it also
allows you to take advantage of an efficiency boosting plug-in control from Worcester.
MODEL
12/18
18/25
25/32
Central heating
output
18kW
25kW
32kW
15 ltr/min
18 ltr/min
22 ltr/min
Hot water
flow rate
All figures are maximums
Precise heating and hot water control

A range of models to meet the needs of smaller homes
as well as two bathroom properties
Suitable for kitchen installation. Can be installed under
a work surface
Compatible with a range of optional controls for greater
efficiency and comfort
Works with water heated by green sources such as solar energy
and wood fired boilers for increased efficiency
Concealed controls ideal for families with young children.
MODEL
12/18
18/25
25/32
Central heating
output
18kW
25kW
32kW
15 ltr/min
18 ltr/min
22 ltr/min
Hot water
flow rate
2. Thermal store allows

high volumes of instant
hot water
For further information see pages 32-37 and for control compatibility see page 51.
All the same performance features as the Heatslave II plus:

A robust, durable external cabinet that blends in
with the garden
IP45 Ingress Protection ensures the boiler is protected
from water, dust and external elements
Built-in frost thermostat automatically protects the appliance
from freezing.
Why a Heatslave II combi boiler?

1. Heating and hot water
from one unit
Fitting a Worcester control will enable you to:

Precisely manage your system
Fine tune comfort levels
Control heating and hot water 7 days a week
Ensure comfort and efficiency with Weather Compensation
Avoid wiring through your home no wiring required^
Easy to read your control backlit displays^.
3. Frees up space
no need for separate
pump or tanks
4. Compatible with a
wide range of controls
5. No risk of frozen pipes or

tanks, or leaks in the loft
6. Less components and
pipework usually means
faster installation
We always recommend you consult a qualified

OFTEC installer prior to choosing your boiler.
With optional weather sensor

^ Comfort controls only
Greenstar Heatslave II combi

boilers will accept pre-heated
hot water from renewable
sources such as solar thermal,
helping to lower fuel bills and
protect the environment.
For further information
speak to your installer.
22
23
System boilers provide plenty

of hot water to multiple taps
at the same time and do not
need any tanks in the loft.
Greenstar system boilers.

Greenstar system boilers are known for their high quality and reliability, making
them robust enough to stand up to the highest of heating and hot water demands.
Efficient and economical
Highly efficient and economical to run, Worcester system boilers
incorporate many of the heating and hot water components
found in a traditional heating system, making installation
less disruptive and neater.
Space saving and attractive
The market leading compact dimensions of Greenstar Danesmoor
System boilers means that they can fit perfectly into many
locations, with a choice of kitchen, utility and external models
allowing your boiler to be installed in a location that suits your
lifestyle and property.
Perfect partners
Greenstar Danesmoor System boilers can be used with an
optional control to maximise comfort and energy savings, and are
also perfectly matched to our comprehensive range of Greenstore
hot water cylinders. Choosing a complete Worcester system will
ensure you will have a highly efficient solution and give you the
opportunity to get a comprehensive 5 year guarantee across your
entire system*.
System boilers are also compatible with our Greenskies solar
hot water systems, which can be installed at the same time as the
boiler or easily retrofitted in the future to reduce your energy bills
even further.
24
25
Greenstar
Danesmoor System 12/18 ErP
7731600062
A++
A+
A
B
C
D
E
F
G
55 dB
2015
18 kW
811/2013

for the Greenstar system range can be
Greenstar Danesmoor System series
Greenstar Danesmoor System Utility series
Greenstar Danesmoor System External series
The compact and highly efficient Greenstar Danesmoor System

series is ideal for small, medium and large sized homes with a
heating system that includes stored hot water. With visible heating
controls and system pressure gauge, and the option for a plug-in
programmer it is ideal for installation in a busy part of the house
such as a kitchen.
As a utility option these Danesmoor boilers feature the same

compact dimensions and highly efficient operation of the Greenstar
Danesmoor System but the heating temperature control and
system pressure gauge are positioned behind the front panel. Just
like its counterpart, this boiler is suitable for small, medium and
large homes.
The high efficiency Greenstar Danesmoor System External series

is a perfect choice where space in your house is at a premium.
The boiler is contained in a robust cabinet that protects the boiler
in all weathers.
MODEL
12/18
18/25
25/32
MODEL
12/18
18/25
25/32
MODEL
12/18
18/25
25/32
Central heating
output
18kW
25kW
32kW
Central heating
output
18kW
25kW
32kW
Central heating
output
18kW
25kW
32kW
Perfect for a kitchen or utility room

Quiet in operation
Optional 7-day twin channel digital programmer available
for greater comfort and energy efficiency
Compatible with Worcester Greenskies solar and
Worcester Greensource air to water heat pumps for
greener, lower cost hot water and heating.
Perfect for a kitchen or utility room

Concealed controls ideal for families with young children
Quiet in operation
Why a system boiler?

1. Hot water supplied evenly
3. Energy efficient for
to all taps at the same time
lower fuel bills
5. No need for separate

pump and loft tanks
2. Optional plug-in
control (Danesmoor
System series)
6. Compatible with
Greenskies solar
hot water systems
4. No risk of pipes or
tanks in the loft
leaking or freezing

All the same performance features as the Danesmoor System

internal models plus:
A robust external cabinet design ensures full weatherproofing
IP45 Ingress Protection ensures high performance even in harsh
weather conditions
Added protection against freezing
Want hot water provided

by the sun?
For more information on Greenskies solar thermal
panels see page 46 or visit our website.
For more information on Greenstore cylinders
see pages 30-31.
Worcester system boilers

and Greenstore unvented
hot water cylinders offer
the perfect combination for
plentiful, efficient hot water.
26
27
Regular boilers meet all the

heating demands of every
size of home and are an ideal
energy-efficient replacement
for an existing boiler.
Greenstar regular boilers.

With quality and reliability at the heart of every Worcester regular boiler, they are
robust enough to deliver efficient heating and hot water year after year.
Modern efficiencies and choice
With over 90% efficiency, Greenstar regular boilers will help
reduce your energy bills and your carbon footprint. They can
enhance heating and hot water performance in all sizes of homes,
including those with two or more bathrooms, and where mains
water pressure is low. For added choice Greenstar regular boilers
come in a wide range of models. They are also designed to be
installed in a range of indoor and outdoor locations and are suited
to a variety of heating requirements.
Solar-compatible
All of our oil-fired regular boilers are compatible with our
Greenskies solar hot water systems, which can help
you to reduce your energy bills whilst also benefitting
the environment.
28
29
Greenstar
Danesmoor 12/18 ErP
7731600053
A++
A+
A
B
C
D
E
F
G
54 dB
2015
18 kW
811/2013

for the Greenstar regular range can be
Greenstar Danesmoor
series
Greenstar Danesmoor
Utility series
Greenstar Utility
(High Output) series
Greenstar Danesmoor
External series
Designed to fit neatly between standard

kitchen units, the Greenstar Danesmoor
series is a highly efficient solution for any
small, medium and large home which is
not connected to a mains gas supply.
Danesmoor Utility boilers feature the same

compact dimensions of the Danesmoor
regular, allowing it to fit neatly between
standard kitchen units. However, the hot
water temperature control and system
pressure gauge are behind the front panel.
Like its counterpart, these boilers are
suitable for small, medium and large homes.
The Greenstar Utility series has been

designed to provide a high output energy
efficient solution for large homes and
light commercial properties. They are
intended for installation in a utility area
or a dedicated plant room.
The Greenstar Danesmoor External series is an ideal

choice for homes where indoor space is at a premium.
Available in a wide range of central heating outputs,
the boilers perfectly meet the needs of smaller,
medium and larger properties.
MODEL
12/18
18/25
25/32
MODEL
12/18
18/25
25/32
MODEL
32/50
50/70
MODEL
12/18
18/25
25/32
Central heating
output
18kW
25kW
32kW
Central heating
output
18kW
25kW
32kW
Central heating
output
50kW
70kW
Central heating
output
18kW
25kW
32kW
Ideal for small to large size homes

Highly efficient
Quiet in operation
Optional 7-day twin channel digital
programmer available for greater comfort
and energy efficiency
Compatible with Worcester Greenskies
solar and Worcester Greensource air to
water heat pumps for greener, lower cost
hot water and heating.
Ideal for small to large size homes

Highly efficient
Quiet in operation
Ideal for homes with a high heating

and hot water requirement
Highly efficient
Quiet in operation
Why a regular boiler?

1. Compatible with
older pipework
and radiators
2. Options for very
compact spaces
3. Ideal for properties with

multiple bathrooms
5. Simple and straightforward installation
4. High efficiency for lower

energy bills and reduced
carbon footprint
6. Compatible with
Greenskies solar
hot water systems

All the same performance features as the

Danesmoor internal models plus:
A robust external cabinet design ensures full
weatherproofing
IP45 Ingress Protection ensures high performance
even in harsh weather conditions
Added protection against freezing
Worcester Greensource air to water heat pumps
for greener, lower cost hot water and heating.
Want hot water provided

by the sun?
For more information on Greenskies solar thermal
panels see page 46 or visit our website.
For more information on Greenstore cylinders
see pages 30-31.
Greenskies solar thermal

panels and Worcester regular
boilers are perfect partners
for efficient hot water.
30
31
Super efficient cylinders can

help lower your energy bills
and carbon emissions. They
are highly insulated to reduce
heat loss and energy wastage.
Greenstore cylinders
transforming hot water storage.
When a system or regular boiler is installed, there will always be a requirement for a
hot water cylinder. Hot water is provided by taking heat from the boiler and pumping
it through the central heating system to the cylinder where the heat is transferred
via the cylinders heat exchange coils. This water is then stored ready to be passed
through taps and showers when required.
Older, non-insulated cylinders tend to lose a considerable amount of heat and are
likely to have a build-up of limescale, which reduces efficiency and makes water heat-up
times longer. Even insulated cylinders over 10 years old lose more heat than modern ones.
Greenstore unvented cylinders have been designed to offer significant performance
improvements over traditional cylinders. They combine rapid re-heat times with high
heat retention and are guaranteed for 25 years*. They also come in a wide range of capacities,
from 90 to 300 litres, so you can be sure of a size thats exactly right for your home and lifestyle.
Greenstore unvented cylinders: made for modern living

The Greenstore unvented cylinder range is a perfect complement for Greenstar regular or
system boilers. Hot water is supplied at mains pressure for powerful showers and fast bath
filling, and multiple taps can be used at the same time without the hot water running out.
If your mains water pressure is low, you can still benefit from the high performance, fast
re-heat times and energy savings of Greenstore cylinders. A trained Worcester installer
will be able to provide solutions to increase your water performance if needed.
65mm
Greenstore unvented solar cylinders: the future-proof choice

Greenstore solar-compatible unvented cylinders are specifically designed to work with
our Greenskies solar water heating systems. With all the same benefits as our standard
unvented range, they enable you to add solar water heating to your system at a later date
with no need to replace the cylinder. Available in five capacities, from 150 to 300 litres,
they provide highly efficient storage for both boiler and solar-heated hot water.
With 65mm of Expanded Polystyrene, the

insulation level on Greenstore cylinders
is one of the thickest in the UK market.
32
33
Worcester keeps you in control.
Boiler controls make a big difference to your heating system. With our condensing
boilers already operating at peak efficiency, our range of controls give you an
additional way of boosting your systems overall performance.
The type of boiler you have will affect which type of control you
will be able to have in your home. In a system or regular heating
system, your choice can be more limited due to the integration
of a hot water tank in your system. For this, Worcester offers the
ideal solution in the form of the Digital 7-day plug in programmer
which allows you to easily adjust your heating and hot water.
However, with the latest range of Heatslave II combi boilers
you can go one step further. The Heatslave II series feature
an intelligent pull-out interface which allows you to precisely

adjust your heating and hot water as standard. It also enables
you to utilise one of our Comfort or Intelligent controls,
bringing energy saving and comfort increasing features such as
Weather Compensation to oil boilers, something that is typically
unavailable for oil boilers in the UK.
34
35
Worcester controls are

designed to not only enhance
a boilers efficiency but
incorporate features that
work around your lifestyle.
Controls for a heating and hot water system typically include two main elements:
a time clock or programmer and a room thermostat. Here we explain the different
types that we offer and what they do. We also highlight what load and weather
compensation mean two key features of Worcester intelligent and smart controls.
Timers and programmers

A boiler timer is a basic device that allows you to set specific times for your central
heating system to come on and turn off, with the same times typically repeated every day.
A boiler programmer allows you to set your heating (and sometimes hot water) to switch
on and off at different times, and on different days of the week.
Room thermostats
A room thermostat monitors the air temperature and enables you to set the level you find
comfortable. If the room temperature drops below this level, the thermostat switches
your boiler on and if it gets too hot in the room, it turns it off.
Programmable room thermostats
A programmable room thermostat is both a boiler programmer and a room thermostat;
it allows you to set different room temperatures for different times of the day and night.
When programmed correctly, it prevents the system from having to heat your home from
a cold start, with the boiler simply topping up the temperature, which saves energy and
improves comfort.
We also offer a range of wireless programmable room thermostats. These are a good
option if you prefer not to have wires running between your thermostat and boiler or if
the boiler is not readily accessible, such as in a loft space or garage.
Digital programmer.
Programmable room thermostat.
Load compensation
The load compensation feature adjusts the temperature of the heat going to your
radiators. When a room is cold the temperature will be high, but as the room warms up
and less heat is needed, it lowers the temperature so that comfort is maintained but
energy use is reduced.
Weather compensation
The weather compensation feature also adjusts the temperature of the heat going to
your radiators. However, it does so in keeping with the outside temperature. An outdoor
sensor or an internet location post code search (Worcester Wave only) allows the control
to monitor the weather, with the radiators running hotter if temperatures outside drop,
ensuring a comfortable home whatever the weather.
Outdoor weather sensor.
36
37
Combi boiler controls
System and regular boiler controls
Digital programmer
Intelligent digital programmers and thermostats
Weather sensor
Digital programmer
Greenstar Comfort
Greenstar Comfort I RF
Worcester outdoor weather sensor
Digital plug-in 7-day twin channel programmer
plug-in programmer
Simple menu navigation
Heating programme
visualisation bar
Control heating and hot water
7 days a week.
wireless room thermostat

and plug-in programmer
All the features of the Comfort plus
Wireless system no wiring required
Extremely reliable Radio Frequency
(RF) signal.
Greenstar Sense I wired
room thermostat
Perfect replacement for less energy
efficient wired room thermostats
Simple to use
Load compensation enables 3%
system efficiency improvement
Weather compensation feature for greater

energy efficiency.
A simple-to-use Worcester control device

Plugs into the boiler fascia panel
Offers 3 separate time periods for both heating
and hot water
Holiday mode heating and hot water settings on
hold whilst you are away then resume normally.
Greenstar Comfort II RF wireless
programmable room thermostat

All the features of the Comfort and
Comfort I plus
6 adjustable heating temperatures
per day
Programmers can be set at the room
thermostat rather than on the boiler
Back lit display.
Why use a boiler control?

1. Significant improvements
to your systems overall
performance
2. Efficient management of
your energy usage
3. Potential to lower
energy bills
4. Heating and hot water
precisely when you
want them
5. Freedom to choose times

and temperatures to suit
your lifestyle
To see which control is compatible with your

preferred boiler, please see page 51.
6. A choice of clever
features to optimise
system performance
See our YouTube channel for more information
youtube.com/WorcesterBoschGroup
38
39
Robust, fully insulated

cabinets provide complete
protection for the boilers
and ensure optimum
performance even in
extreme weather conditions.
Greenstar external oil boilers

the space saving option.
If the floor space in your home is limited or if you prefer to have a boiler that is sited
outside, the Greenstar external boiler range is a perfect choice. As highly efficient
as indoor models and with a robust, fully insulated cabinet they provide optimum
performance even in extreme weather conditions.
The boilers are designed to prevent water, dust and other
external elements getting inside, whilst a built-in frost thermostat
provides an additional safeguard for all the internal components.
Finished in a muted green colour, the boilers blend in with your
garden or outdoor space. A durable anti-corrosion coating makes
sure that they keep their pristine looks and their quiet operation
means that they wont intrude when you are outside.
For your peace of mind, the boilers and their controls are
accessed using a special tool ensuring that the cabinets are
tamper-resistant and childproof.
Combi, system or regular boiler choices

Whether you want a combi, system or regular external boiler,
theres a Greenstar model to suit your preferences and lifestyle.
The Greenstar Heatslave II External combi boilers come in a
choice of three central heating outputs and offer hot water flow
rates of up to 22 litres per minute depending on the model. For
added flexibility Greenstar Heatslave II External boilers can be
used with the Greenstar Comfort controls range, which can be
mounted inside your property for complete ease of adjustment.
Greenstar Danesmoor system and regular external boilers are
also available in three different central heating output options and
are compatible with Worcester Greenskies solar and Worcester
Greensource air to water heat pumps for greener, lower cost hot
water and heating.
40
41
Keeping your system working efficiently.

Good water quality.
Over time, central heating system water accumulates harmful dirt and debris,
such as rust and solder fragments shed by older radiators and boilers, as well as
limescale deposits from mains water, all of which can cause considerable problems.
In addition to fitting a system filter it is
always recommended (as per Building
Regulations) that your central heating
system is flushed and cleansed to
remove any system contaminants
before your new boiler is installed.
Reduced efficiency
Condensing boilers are precision-engineered and designed to
run with clean water in the system. When system water becomes
contaminated it can quickly cause radiator blockages as well
as damage to key components in the boiler and heating system.
This leads to a loss of radiator heat, increased system noise and
potentially failures. It also means a shorter life for the overall
system and a dramatic reduction in the boilers efficiency,
which affects comfort and adds to your energy bills.
A perfect safeguard
The Worcester Greenstar System Filter has been specifically
designed to combat the damaging effects of system debris and
pollutants by capturing contaminants before they reach your
boiler. Using powerful and innovative magnet-based technology,
it is instantly effective at protecting the performance of your
heating and hot water system, ensuring a warm and quieter,
blockage free system.
Heating flow
Heating return
Debris
System debris can damage

major components in the
boiler, such as the heat
exchanger or the pump.
Cold spots are caused by debris

blocking the channels and thus efficient
flow of hot water throughout the radiator.
The Greenstar System Filter simply connects

to the pipework flowing back to the boiler
to filter out debris and dirt before it causes
damage or radiator blockages.
This image illustrates how debris in a system can build up in the bottom of
radiators and block the efficient flow of water around the system, eventually
affecting the radiators heat distribution and your comfort.
See our YouTube channel for more information

youtube.com/WorcesterBoschGroup
42
43
With over 7,500 OFTEC registered

installers in the UK, finding a local
professional installer is simple.
How can I get a Worcester

boiler installed?
Modern heating systems are sophisticated and complex, and its vital to have
them professionally installed, which is why we dont sell our products direct
to householders.
There are three straightforward ways to find local professional installers
The internet
You can do a general search for local
OFTEC registered installers on the
internet. Some might have a showroom,
giving you the opportunity to meet
them first before you make a home
visit appointment.
For your peace of mind, all OFTEC
registered installers carry an ID card,
which you should ask to see when
they arrive.
OFTEC registered installers

You can search for OFTEC registered
installers on the OFTEC website at
oftec.co.uk. You can find local
professionals by entering your postcode.
This will allow you to check individuals
and companies to see if they
are registered and includes
information on what OFTEC
registered engineers are and
why its important to use them.
Worcester Accredited Installers

Worcester Accredited Installers are
installation companies that we consider
to be reputable, quality-conscious and
provide value for money. They must have
attended our training courses and hold
all the required approvals for carrying out
work at your home, such as Gas Safe or
OFTEC accreditation, before we list them.
As well as advising, installing and
providing servicing and maintenance,
some also offer extended guarantees
on our products.
To find a local Worcester Accredited
Installer simply go to the Find an Installer
page at worcester-bosch.co.uk and enter
your postcode.
44
45
Guaranteed products as well as

the help and advice you need
for complete peace of mind.
Supporting you from the start.

When you choose Worcester, you'll be in the company of millions of people
across the UK who value the quality, reliability and comfort of our boilers.
Our guarantee
Every one of our products is manufactured to the highest quality
standards and undergoes stringent and continuous testing.
We want you to have the same confidence in our boilers as we
do, which is why they come with a full parts and labour guarantee
including a 10 year guarantee* on the primary heat exchanger
the heart of the boiler. We also currently guarantee the boiler
as a whole for a minimum of 5 years as standard*.
When you buy one of our boilers, don't forget to register
your guarantee, which you can do quickly and easily online
at worcester-bosch.co.uk/registration or by telephone on
0330 123 2552.
Service and support

Whether you are thinking about buying a Greenstar boiler or
youve owned one for a long time, we are always here to help.
Our award-winning support team can advise you on any aspect
of your boiler. Friendly and knowledgeable, theyll give you all
the help you need, from choosing the right controls to technical
queries, such as combining your boiler with renewable systems
like solar water heating. We also have over 300 service engineers
working across the country to ensure that our products always
deliver high performance year after year.
We also publish a useful heating and hot water handy hints
guide, which includes helpful tips for boilers, radiators,
controls and system care. You can download the guide at
worcester-bosch.co.uk/handyhints or call our brochure
line on 0330 123 9119 for a printed copy.
Greenstar oil-fired
boilers come with a
10 year guarantee* on
the secondary heat
exchanger as standard.
* Terms and conditions apply. This promotion incudes all Greenstar oil boilers purchased and installed before 31st December 2015.
46
47
Other technologies from Worcester

for your home.
Greenstar
gas-fired boilers
Greenskies solar
thermal panels
In addition to oil-fired boilers, we

also manufacture a range of award
winning, high-efficiency gas-fired
Greenstar boilers which are also
available as LPG models.
Greenskies solar hot water

panels absorb solar energy
and convert it to heat.
Effective even on a cloudy day,
they can provide up to 60%* of your
homes hot water requirements from
a clean, renewable source.
They can be installed on or in a sloping roof, on a flat roof
or even on a wall or floor, and come with a range of optional
controls to enhance efficiency.
Quality build and great aftersales

service extremely reliable
products across the range.
Which? September 2015/2016 Survey.
*Source: Energy Saving Trust.
Greenstore
ground source
heat pumps
Greensource
air to air
heat pump
Ground source heat pumps work by

drawing renewable energy from the
ground and converting it into low cost,
low carbon heating and hot water all
year round.
For every single kilowatt of electricity used to power high
efficiency Greenstore ground source heat pumps, the system
can generate four kilowatts of energy for the home, which can
mean significant savings on your energy bills.
Available in a range of capacities, they are designed to be
the sole source of heat generation. They are suitable for
well-insulated homes of all types and ages.
Designed for optimum efficiency,

air to air heat pumps can generate up to five kilowatts of heat
from every one kilowatt of electricity used to power them.
Air to air heat pumps generate hot air for distribution
around the home. They can also act as an air cooler during
the summer and feature advanced air purification technology,
which is particularly beneficial to allergy sufferers.
Worcesters range of products can be viewed on our website at worcester-bosch.co.uk

Brochures can be downloaded or ordered by calling 0330 123 9119.
In addition to our oil-fired boiler range we

offer heating and hot water solutions that
use renewable sources. We also look after
homes that are supplied by mains gas or
LPG, with our award-winning,
high performance gas-fired boilers.
48
49
Other products from Bosch

for your home and garden.
White goods
Bosch appliances are built with precision German engineering
to deliver quality and efficient performance. From large home
appliances such as washing machines and ovens to small
appliances from kettles to vacuum cleaners, Bosch has consistently
been recognised for the highest levels of quality and reliability.
This year and for the 4th year running Bosch has received the
prestigious award of Which? Best Home Appliance Brand.
See more at bosch-home.co.uk
Lawn and garden
Power tools
Bosch is the largest brand

within the Garden Power
market and is at the forefront
of driving forward product
innovation and development.
With a complete range of tools
and accessories to suit most
gardening needs, you can be
sure to experience effortless
gardening that will help you
make your outdoor living area
your own.
The Bosch Group is the

world leader for power
tools. By continually innovating
and launching new power tools
for DIYers and professionals
alike, Bosch has become
renowned for quality,
reliability and precision.
With many new tool introductions every year, including
award-winning cordless tools and lightweight lithium-ion
technology, you can be sure to find the right tools for your
next project.
See more at bosch-garden.com
See more at bosch-do-it.com
50
51
These handy comparison tables list some key technical

information about our products.
Greenstar boiler controls compatibility^
ErP Water Heating energy

efficiency class
SEDBUK 2009 value (%)
Domestic hot water flow rate

(litres per min)*
Maximum central heating output (kW)
89.4
15
18
Heatslave II 18/25
Heatslave II 25/32
Heatslave II External 12/18
950
640
770
89.0
22
32
855
370
600
N/A
91.1
N/A
18
Danesmoor System 18/25
855
370
600
N/A
90.9
N/A
25
855
370
600
N/A
90.7
N/A
32
855
370
600
N/A
91.1
N/A
18
Volume domestic
hot water
Danesmoor System Utility 12/18

855
370
600
N/A
90.9
N/A
25
Standing
heat loss 24hr
855
370
600
N/A
90.7
N/A
32
Danesmoor System External 12/18
950
565
780
N/A
91.1
N/A
18
950
565
780
N/A
90.9
N/A
25
950
565
780
N/A
90.7
N/A
32
855
370
600
N/A
91.1
N/A
18
855
370
600
N/A
90.9
N/A
25
Height
855
370
600
N/A
90.7
N/A
32
Diameter
855
370
600
N/A
91.1
N/A
18
Weight dry
Comfort II
Sense I
855
520
600
89.2
18
25
855
520
600
89.0
22
32
950
640
770
89.4
15
18
950
640
770
89.2
18
25
SYSTEM BOILERS
Weather sensor
Danesmoor 18/25
Danesmoor 25/32
Danesmoor Utility 12/18
Utility 32/50
Utility 50/70
Danesmoor External 12/18
*
*
* All compatible controls should be used with Comfort wall plate kit.
Must be used with a proprietary 230V timer.
^ Please note this table does not apply when retrofitting a control. Please speak to your installer.
GREENSTORE UNVENTED CYLINDERS

Greenstore
SC-90
Greenstore
SC-120
Greenstore
SC-150
Greenstore
SC-180
Greenstore
SC-210
Greenstore
SC-250
Greenstore
SC-300
Height
835mm
1,035mm
1,285mm
1,490mm
1,665mm
1,860mm
2,155mm
Diameter
570mm
570mm
570mm
570mm
570mm
570mm
570mm
26kg
31kg
36kg
40kg
44kg
48kg
54kg
93 litres
123 litres
161 litres
191 litres
216 litres
246 litres
292 litres
Weight dry
ErP energy
efficiency class/
Standing heat loss
1.008kWh/24hrs 1.296kWh/24hrs 1.632kWh/24hrs 1.824kWh/24hrs 1.944kWh/24hrs 2.136kWh/24hrs 2.304kWh/24hrs

B / 42W
C / 54W
C / 68W
C / 76W
C / 81W
GREENSTORE SOLAR COMPATIBLE UNVENTED CYLINDERS
REGULAR BOILERS
Danesmoor 12/18
Comfort I
Danesmoor
ErP Seasonal Space Heating

energy efficiency class
Digital 7-day twin channel programmer

Comfort
REGULAR
Danesmoor
System
Depth (mm)
SYSTEM
Heatslave II
External
Width (mm)
600
Heatslave II
Height (mm)
520
Floor standing
855
COMBI BOILERS
Heatslave II 12/18
COMBINATION
855
370
600
N/A
90.9
N/A
25
Volume domestic
hot water
855
370
600
N/A
90.7
N/A
32
1,012
520
815
N/A
90.7
N/A
50
Dedicated solar
volume
1,012
520
815
N/A
90.5
N/A
70
950
565
780
N/A
91.1
N/A
18
950
565
780
N/A
90.9
N/A
25
950
565
780
N/A
90.7
N/A
32
Standing
heat loss 24hr
ErP energy
efficiency class/
Standing heat loss
Greenstore
TC-150
Greenstore
TC-180
Greenstore
TC-210
Greenstore
TC-250
Greenstore
TC-300
1,285mm
1,490mm
1,665mm
1,860mm
2,155mm
570mm
570mm
570mm
570mm
570mm
41kg
45kg
50kg
54kg
60kg
157 litres
187 litres
211 litres
241 litres
287 litres
65 litres
65 litres
105 litres
115 litres
115 litres
1.632kWh/24hrs 1.824kWh/24hrs 1.944kWh/24hrs 2.136kWh/24hrs 2.304kWh/24hrs

C / 68W
C / 76W
C / 81W
C / 89W
C / 96W
* Maximum hot water to provide an average 40C temperature rise on a 90 litre draw off.
Worcester Greenstar oil-fired appliances are designed for use with 28 sec kerosene only.


C / 89W
C / 96W
Worcester, Bosch Group,

Cotswold Way, Warndon,
Worcester, WR4 9SW
Useful numbers
Consumer Technical Helpline
(Pre & Post Sales)
Tel: 0330 123 3366
Fax: 01905 752741
Email: technical-advice@uk.bosch.com
Brochures
Email: brochure-request@uk.bosch.com
or download instantly from our website
or telephone 0330 123 9119
Customer Service
Service Enquiries
Email: service-enquiries@uk.bosch.com
Guarantee Registration
To register your Worcester guarantee,
please visit our website
worcester-bosch.co.uk/registration
Share
We would love to see your new boiler and heating system.
Follow us on:
@Heatingyourhome
Tag your boiler pictures with: #WarmAtHeart

We are also on:
worcester-bosch.co.uk
Calls to and from Bosch Thermotechnology Ltd may be recorded for training and quality
assurance purposes. Worcester, Bosch Group is a brand name of Bosch Thermotechnology Ltd.
This brochure is accurate at the date of printing, but may be superseded and should be
disregarded if specification and/or appearances are changed in the interest of continued
improvement. The statutory rights of the consumer are not affected.
8 716 110 393 M 01/16
By Appointment to
Her Majesty The Queen
Boiler Manufacturer
Worcester, Bosch Group
T/A Bosch Thermotechnology Ltd.
Worcester

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Oil-fired boilers

Your heating and hot

Discover more with Worcester.

Why choose Worcester?

Heating and hot water: the key facts.

A boiler is at the heart of the home

Greenstar combi boilers.

Greenstar system boilers.

Greenstar regular boilers.

Greenstore hot water storage.

Worcester controls range.

Keeping your system working efficiently.

Worcester supporting you from the start.

Other technologies from Worcester for your home.

Other products from Bosch.

Which? 2015/2016 Survey

Worcester keeping you in control.

Greenstar external boilers.

They have great build quality,

A percentage of the profits

Why should Worcester be your

UK based and proud

50 years and counting

Part of the Bosch Group

Manufacturing to the highest

All Worcester products are

Experts in every field

From design to manufacture,

Every Greenstar boiler is currently

We are honoured to have received a

Worcester, Bosch Group headquarters

In the last few years,

Heating and hot water: the key facts.

could be wasted. An added problem is

In the last few years, new condensing

than 90% efficient, so over 90p of every

Every boiler needs to be

* Source: Energy Saving Trust.

Smaller carbon footprint

If you decide to sell your home in the

ErP labels are already a

Energy related Product (ErP) labelling.

What is Energy Labelling?

What about controls?

Which heating and hot

Cold mains feed

Cold mains feed

For Guidance Only.

Typical combination boiler heating system.

For Guidance Only.

Typical system boiler heating system.

Solar thermal panels

Central heating Hot water

Cold mains feed

Cold mains feed

For Guidance Only.

Typical regular boiler heating system.

For Guidance Only.

Typical system or regular boiler heating