OHS Magazine
OHS Magazine
OHS Magazine
JANUARY 2015
DISASTER PREPAREDNESS:
Smartphones, a New
Disaster Lifeline 14
OIL & GAS SAFETY:
Meeting the FR Challenge
26
LOCKOUT/TAGOUT:
Finding the Right Balance
36
CONSTRUCTION SAFETY:
Ten Feet Tall and Falling 46
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CIRCLE 20 ON CARD
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United States jumped from 3.4 treating it are skyrockStay in the shade, espemillion during 2002-2006 to 4.9
cially during midday hours.
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VOLUME 84 NUMBER 1
EDITORIAL STAFF
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TABLE OF CONTENTS
26
30
34
LOCKOUT/TAGOUT
36
40
10
features
CAPITAL SAFETY
FOOT PROTECTION
8
FALL PROTECTION
10
DISASTER PREPAREDNESS
14
INCENTIVES
16
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CONSTRUCTION SAFETY
46
departments
4
48
54
55
56
56
57
58
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Safety Community http://www.safetycommunity.com/profile/
OHSMagazine
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FOOT PROTECTION
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FALL PROTECTION
CAPITAL SAFETY
growing demand for faster cell phone service and network speeds has resulted in
a surge in communications tower work.
However, with the increased work comes
increased risk for workers on communication towers.
Case in point: More on-the-job fatalities involving
communications towers occurred in 2013 than during the previous two years combined.
Thirteen deaths were recorded in 2013, and a reported 11 workers have died so far this year at the
time of writing this article. All of the fatalities in 2013
were determined to have been preventable and were
either a result of employers failing to provide fall
protection or employees failing to use the equipment
provided, according to the Occupational Safety and
Health Administration.
The risk of fatal injury for communication tower
workers is 25 to 30 percent higher than that of the
average American worker, according to OSHAs Assistant Secretary of Labor Dr. David Michaels. Using
fixed ladders, step bolts, or other tower supports, employees regularly climb towers that are 100 to 2,000
feet high; and they climb them year roundeven during inclement weather conditions.
OSHA published updated guidelines and procedures in July 2014 that address mounting concerns
about communication tower workers safety. With
these new OSHA guidelines in effect, now is the time
to re-evaluate your own guidelines and procedures for
workers at height to ensure that they are entering a
safe work environment and are well equipped, both
mentally and physically, in the event of a fall.
0115ohs_010_013_Firl_v4.indd 10
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FALL PROTECTION
0115ohs_010_013_Firl_v4.indd 12
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12/10/14 10:51 AM
states that, for hoisting personnel, a personnel platform must be used as prescribed
by the platform manufacturer and in compliance with 29 CFR 1926.1431(e), or a
boatswain chair or harness. When hoisting personnel and materials on a communication tower while using a personnel
platform, small incidental materials and
personal tools may be hoisted concurrently. However, when a boatswain chair
or harness is used, personnel and materials
should be hoisted separately. Additionally,
in this situation, an OSHA-compliant lanyard shall be used to connect the person to
the hoist hook. To prevent loss of contact,
the hoist hook should have the capability to be locked in a closed position and
be equipped with a safety latch. The new
instruction also provides additional guidance on communication between the hoist
operator and hoisted employees, weather
conditions, hoist mounting, trial hoists,
and inspections.
For construction work on existing
towers, employers who fail to provide fall
protection (guardrails, safety nets, or personal fall arrest systems) for employees
at workstations with unprotected sides
or edges that are 6 feet or higher above
a lower level will be cited under 29 CFR
1926.501(b)(1). Fall protection training
requirements also apply.
In addition, for new tower erections,
employers who fail to provide fall protection for employees at workstations that are
more than 25 feet above the ground should
be cited under 29 CFR 1926.105(a).
0115ohs_010_013_Firl_v4.indd 13
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DISASTER PREPAREDNESS
0115ohs_014_015_Britton_v2.indd 14
12/10/14 10:52 AM
Incident reporting and use of videos and photos also offer a near
real-time capability for organizations to react quicker and make
adjustments in their recovery efforts.
munications technology is available and/
or accessible. Previous natural disasters
ranging from Hurricane Sandy to Oklahoma tornadoestell us that cellular and
Internet services are frequently down or
overloaded during emergency situations.
It is important to anticipate how workers
will respond without these communication
conveniences in place and offer an alternative. Smartphone technology, however, is
making it easier for employees to quickly
access disaster plans, with or without a
WiFi connection.
0115ohs_014_015_Britton_v2.indd 15
Cooperation in a Growing,
Globally Diverse Workforce
Disaster preparedness plans are not onesize-fits-all. They must address each location and its specific employee needs in
order to be effective, mitigate risks, and ensure safety. Because of the often dispersed
nature and varying shifts of corporate employees, mobility plays a big role in ensuring a cooperative and uniformly planned
response to crisis situations.
For example, disaster preparedness
plans can be designed and disseminated
based on the particular stakeholders role
at the company or location via mobile.
This might mean based on department,
managers/executive teams, manufacturing plants, construction sites, and so forth.
It is important to provide each group the
right level of information so all content
is relevant to them and contains the appropriate contacts and phone numbers.
As audiences are changing at any given
time, many organizations are using mobile solutions to establish user profiles and
adjust which audiences receive particular
information. This keeps the content as
meaningful as possible and allows senior
administrators to pivot as a particular crisis changes in shape and magnitude.
Also, as organizations employee populations become continually more diverse, it
is imperative to consider a collective view
of the organizations employee population
when devising disaster preparedness plans
and communicating them to the workforce. This must incorporate support for
multilingual employees or those with disabilities (e.g., vision, mobility, developmental, psychiatric, hearing). All employees
should benefit from the same level of safety
preparedness in their work environments.
Smartphone technology can help present
plans in different ways, offering sophisticated capabilities that can provide greater
support for an entire workforce population.
Smartphones Change
the Safety Landscape
Smartphones truly are changing the way
people live and often how they survive.
Prior to any disaster, it is critical for organizations to prepare employees and provide
them with detailed disaster response plans
so that they are empowered and more resilient to handle these situations in the event
that first responders are not available. Ultimately, the best way to ensure preparation
and accessibility to key emergency preparedness information is to proactively arm
employees with step-by-step instructions
that are available in the moment of need.
Smartphones, combined with preparation, offer workers an opportunity to become more personally resilient and better
respond to disasters.
Chris Britton is the Chief Operating Officer
of RockDove Solutions Inc., Herndon, Va. The
company (http://rockdovesolutions.com/) is
focused on serving the fast growing enterprise
mobile marketplace for business continuity
and emergency preparedness solutions.
JANUARY 2015 |
15
12/10/14 10:52 AM
INCENTIVES
The Model
Do you have a RAPP Model? Is it short, concise, comprehensible, and to the point? At a minimum, the
model should outline the following:
Responsibility based on an Excellence Driven
Philosophy
We will pursue a proactive culture based on
open communication, participation, and ownership.
Management will constantly emphasize: We are here
to produce our products as safely as possible, and
you can make a difference!
Responsibility is shared - safety is 24/7.
It is not that Safety is #1, a tired and transparent slogan; rather, Our Employees are #1, which is
our key to sustainability.
Deeply engrained should be the belief that operating safely results in a marketable advantage. As such,
we will responsibly manage our processes and products
demonstrating our commitment towards health, safety,
and environmental stewardship.
The level of management support, employee participation, and accountability will determine the success of any program. However, challenges do exist.
All too often, managements complacency can be the
greatest challenged facing the safety professional. It is
the daily grind that fosters inattentiveness, at-risk
behaviors, and detail omissions. For those who have
recognized the detrimental value of complacency, an
adaptive philosophy has evolved:
A safety culture based on Injuries and incidents
are preventable. A concept supported via three tenets:
1) Our performance can always improve.
16
0115ohs_016_018_Wells_v2.indd 16
12/10/14 10:53 AM
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Untitled-4 1
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INCENTIVES
a strict management policy that is equally
and fairly applied. All too often, management systems award discipline at the drop
of a hat. Accountability and discipline are
not the same; they should be addressed
separately.
A culture based on accountability will
foster employee interaction, allowing them
to recognize their mistakes without repercussion. Through positive counseling/
intervention, supervisors, managers and
even peers can then assist in determining
the course of action or changes to be implemented in order to eliminate similar occurrences in the future.
Accountability
The environmental health and safety process has evolved as a philosophy consisting
of individual participation, environmental
influences, and accountability. Accountable safety philosophies have become an
integral part of corporate strategies, disseminated company-wide, being continually monitored and measured. Companies
are finally realizing that safety is more than
the traditional metrics of injury and illness
rates, property loss, workers compensation, expenditures, etc.
Today, continuous improvement is the
driving force behind many successful programs. In order to sustain continuous improvement, corporations must set realistically attainable goals that foster ownership
through the desire to succeed. The active
participation, management ownership, and
innovative solutions will drive continuous
improvement throughout the company.
This cultural tone must come from the
top down. Upper management leadership
plays a key role in any cultural change.
Safety and accountability must involve
everyone. Accountable Safety must be
a core value, not just an initiative. Every
opportunity to talk about safety must be
taken. All levels of management must show
they personally care, they want others to
care, and it takes the team to succeed. Some
basic safety management principles follow
that are foundational but are by no means
all-inclusive:
18
Proactive Participation
Over the years, many systems have been
introduced to gain employee participation. Incentives (many of them controversial), safety bingo, milestone celebrations, dinners, and point systems are a few
ways in which companies have attempted
to bolster employee participation. Many
of these attempts actually fall short of
establishing a culture based on proactive participation. Companies that have a
proactive culture supported by participation and ownership have done so through
one of the most underutilized tools of the
safety profession: near misses. Near miss
programs, when constructed correctly, become much more than the perceived task
of self reporting. Near miss programs are
used as a preventable measure, are an
inspection tool for supervision, and are a
source for continuous improvement.
Ask yourself this question: Do our
employees report unsafe conditions or
near misses? If your answer is sometimes or no, then you are missing one
of these two key elements of any proactive safety culture. Participation has to
be a buy-in. Mandating a program does
nothing more than create an inconvenience in the mind of the employee, but
a program that is driven by the employees
will gain overwhelming acceptance.
Using Incentives
Safety has to be delegated to every individual in the facility. In return, each employee
has to understand that he or she can make
a difference. A simple way to achieve this
level of awareness is by thinking outside
the box: Instead of one safety committee for
the whole plant, create department safety
committees chaired by the production or
department managers. Elect team leaders
in different areas on each shift to serve as
0115ohs_016_018_Wells_v2.indd 18
liaisons between supervision and the employees. This will keep all activities at the
department level rather than being lost at
the top. By creating this type of organization, you will involve more employees, be
able to respond to problems faster, and involve more members of management. If a
system is constructed to use the near miss
report as a flag, safety committee members
can focus their constructive energy on being proactive rather than reactive. The trick
is in obtaining the participation and thus
the reports.
By implementing an incentive system
based on participation rather than incident rates or goals, you create a motivator
for personal gain. We all work to maintain
a level of livelihood, not because we define
fun as spending eight hours a day with our
employer. Incentives can be as simple as gift
cards to local retailers, drawn each month
from a pool of those employees who participated by submitting near miss reports.
Once the team leader has the report in
hand, the department safety committee can
determine a course of action above and beyond the immediate corrective actions taken at the time of the report. Team leaders,
while endorsing the employees eligibility
for the monthly drawings, can follow items
to completion.
Incentives should be awarded at the
department level. Anyone doing the math
can see that their chances of winning in a
drawing are much greater when it involves
only department employees rather than the
plant population. By fixing items as they
are discovered or positively counseling unsafe acts, your committees ultimately will
reduce the number of potential exposures
and at-risk behaviors.
So what is the secret to success? A measured, monitored, and integrated safety management system is critical to an organizations
ability to achieve world-class performance!
Leadership, commitment, and employee involvement are key components of a sustainable, progressive safety culture. So, is your
safety program really under RAPPs?
John W. Wells Jr., Ed.D, M.S., CSP, is the Senior Consultant/Owner of EHSPR (EHSPR.
com) and past OHS faculty at Murray State
University. He has accumulated more than
25 years in the field managing programs in
the manufacturing, petroleum, and chemical
industries. Contact him at John@ehspr.com
or 731-334-1685.
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il and gas exploration, production, and related industries are some of the most dangerous industries for workers as well as the
environment. They found themselves in the
news during 2014 for a variety of reasons.
In January, the National Transportation Safety
Board issued recommendation letters asking the U.S.
Department of Transportation to address the safety
risk of transporting crude oil by rail. The letters were
issued in coordination with the Transportation Safety
Board of Canada, something the NTSB had never
done. NTSB noted shipments of crude oil by rail had
risen by more than 400 percent since 2005. The largescale shipment of crude oil by rail simply didnt exist
ten years ago, and our safety regulations need to catch
up with this new reality, said NTSB Chairman Deborah A.P. Hersman. While this energy boom is good
for business, the people and the environment along
rail corridors must be protected from harm.
Three recommendations were issued: The first
would require expanded hazardous materials route
planning for railroads to avoid populated and other
sensitive areas; the second is to develop an audit pro-
20
0115ohs_020_024_Holden_v3.indd 20
gram to ensure railroads that carry petroleum products have adequate response capabilities to address
the worst-case discharges of a trains entire quantity
of product; and the third is to audit shippers and rail
carriers to ensure they are properly classifying hazardous materials in transportation and that they have adequate safety and security plans in place.
What prompted these was a fiery disaster six
months earlier in Quebec, when 63 tank cars carrying
Bakken crude oil derailed in the town of Lac-Mgantic, spilling almost 6 million liters of oil. Forty-seven
people died. DOT and Canadian authorities quickly
took steps to require that new tank cars be built with
thicker steel and top fittings and head shield protection if the tank cars are used to transport Packing
Group I (materials posing great danger ) and II (medium danger) hazardous materials.
In March, the National Safety Council announced
that Hersman had been appointed its president and
CEO; she stayed on as chairman of the NTSB until
April 25. I look back at the hundreds of investigations and recommendations that have been issued
during my tenure at the NTSB, and I have seen the
landscape of transportation safety improve before my
eyes, Hersman wrote in a farewell statement. These
changes and so many other safety improvements are
the result of industry, labor, advocates, regulators and
legislators all working in their particular spheres of
influence to make travel safer for people that dont always appreciate the risks they face.
In April, the Pacific Gas and Electric Company
was criminally charged for the Sept. 9, 2010, San
Bruno pipeline explosion that killed eight people. The
blast ruptured a 30-inch diameter section of an intrastate natural gas transmission pipeline owned and operated by PG&E, producing a crater 72 feet long and
26 feet wide. The gas ignited, and the fire destroyed
38 homes and damaged 70 other homes. Filed by the
U.S. Attorneys Office in San Francisco, the charges
allege PG&Es past operating practices violated the
federal Pipeline Safety Act in recordkeeping, pipeline
integrity management, and identification of pipeline threats. San Bruno was a tragic accident. Weve
taken accountability and are deeply sorry, said PG&E
Chairman and CEO Tony Earley, who was brought
in to lead PG&E in 2011. We have worked hard to
do the right thing for victims, their families, and the
community and we will continue to do so. We want all
of our customers and their families to know that nothing will distract us from our mission of transforming
this 100-plus-year-old system into the safest and most
reliable natural gas system in the country.
In September, PG&E was fined $1.4 billion for the
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CIRCLE 9 ON CARD
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Construction Industry:
Agencies Focus on Fall Hazards
Falls from height are a leading cause of fatal
work injuries. OSHA and several partner
organizations took action by calling for
a construction industry stand-down on
falls June 2-6. Afterward, agency officials
said the companies that participated in the
stand-down employed more than 1 million
workers in all.
Three people were killed in the Feb. 1
collapse of two cell towers in Clarksburg,
W.Va., as contract workers were in the process of replacing diagonal supports. Two
contract workers died in the collapse; the
third victim was a volunteer firefighter who
responded and was approaching the first
tower when a second tower nearby also collapsed and struck him. On July 31, OSHA
cited the contractor, S and S Communication Specialists Inc., based in Hulbert,
Okla., for two serious safety violations and
fined the company the maximum amount
possible$7,000 per violationin connection with the collapse.
In April, OSHA published a major final
rule addressing protection for workers performing electric power generation, transmission, and distribution work. OSHA
revised the 40-year-old construction standard for electric power line work to make
it more consistent with the corresponding
general industry standard and also updated the construction and general industry
requirementssuch as that host and contract employers must share safety-related
information with each other and with employees, and fall harnesses rather than body
belts must be worn by workers in aerial
lifts. There are revised approach-distance
requirements to prevent unprotected workers from getting too close to energized lines
22
and equipment, along with new requirements to protect workers from electric arcs.
The agencys chief, Dr. David Michaels,
said the rule was long overdue and will
save nearly 20 lives and prevent 118 serious
injuries annually. Electric utilities, electrical contractors, and labor organizations
have persistently championed these muchneeded measures to better protect the men
and women who work on or near electrical
power lines, he added.
Later in the month, a paper published
in CDCs Morbidity and Mortality Weekly
Report highlighted the injuries and deaths
resulting from work-related falls from ladders. The papers authors calculated there
were 113 fatal falls, an estimated 15,460
non-fatal injuries resulting in at least one
day of lost time, and 34,000 non-fatal injuries treated in hospital emergency departments during 2011 alone. They concluded
that ladder fall injuries represent a substantial public health burden of preventable
injuries for workers and there is a need for
workplace safety research to prevent falls.
0115ohs_020_024_Holden_v3.indd 22
ly October. Now, everyone should recognize that Texas is not an island either, and
as weve heard from nurses across the U.S.,
hospitals here are not ready to confront this
deadly disease.
NNU members from the California
Nurses Association met with officials of
Kaiser Permanente, a hospital chain in
California, and proposed that Kaiser immediately upgrade its pandemic disease
preparedness, including planning, communications, hands-on training, and availability of proper protective equipment, including hazmat suits. The NNU then took its
recommendation nationwide by calling for
all U.S. hospitals to immediately implement
a full emergency preparedness plan for Ebola and other disease outbreaks. That plan
included full training of hospital personnel,
along with proper protocols and training
materials for responding to outbreaks; adequate supplies of hazmat suits and other
PPE; properly equipped isolation rooms to
ensure patients, visitors, and staff s safety;
and sufficient staffing to supplement nurses
and other health workers who need to care
for patients in isolation.
CDC later ordered $2.7 million worth
of personal protective equipment to increase Strategic National Stockpile supplies, in order to assist U.S. hospitals caring for Ebola patients. The equipment was
configured into 50 kits; all of the purchases
were based on PPE guidance for caring for
Ebola patients that CDC issued on Oct. 20.
The kits can be rapidly delivered from the
SNS as requested to hospitals that receive
suspected or confirmed Ebola cases but
may need additional PPE supplies that otherwise are not immediately available.
The outbreak in West Africa also raised
the issue of quarantines and monitoring of
health workers and others who could potentially have been exposed. This subject
became national news when a nurse from
Maine who had treated Ebola patients in
West Africa defied quarantine attempts after she returned to the states.
The UN Security Council had declared
the Ebola outbreak in West Africa a threat
to international peace and security in September, when 193 members of the United
Nations General Assembly unanimously
adopted a key resolution and UN Secretary General Ban Ki-moon announced
a new United Nations Mission for Ebola
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12/10/14 10:54 AM
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Untitled-3 1
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Nations has ever faced. She called on nations around the world to help in providing for nearly $1 billion in critical early
needs the UN had identified. This is not
just a public health crisis. This is a social
crisis, a humanitarian crisis, an economic
crisis, and a threat to national security well
beyond the outbreak zones, she told the
Security Council. For these reasons, Mr.
secretary general and I are calling for a
UN-wide initiative that draws together all
the assets of all relevant UN agencies.
Transportation Safety:
Millions of Automobiles Recalled
In February, General Motors announced it
had expanded a recall of certain 2003-2007
model year vehicles to fix a problem with
their ignition switch that may allow the key
to unintentionally move or switch to the
accessory or off position, which turns
off the engine and most of the vehicles
electrical components. The problem keeps
frontal airbags from deploying properly.
The automaker said the ignition switch
problem may have caused or contributed
to non-deployment in 31 crashes involving
13 front-seat fatalities. This recall covered
1,367,145 vehicles, but the number more
than doubled after three more recalls in
March affected 1.5 million vehicles. These
recalls also called for a comprehensive internal safety review following the ignition
switch recall.
GM agreed in May to pay a record $35
million civil penalty in connection with the
ignition switch case and to participate in
unprecedented oversight requirements,
according to the National Highway Traffic
Safety Administration.
On Oct. 20, NHTSA posted a statement urging owners of more than 7 million
Toyota, Honda, Mazda, BMW, Nissan, and
General Motors vehicles to act immediately
on 2013 and 2014 recall notices to replace
defective Takata airbags. NHTSA said the
message comes with urgency, especially
for owners of vehicles affected by the regional recalls in the following areas: Florida, Puerto Rico, Guam, Saipan, American
Samoa, Virgin Islands and Hawaii.
On March 8, a Boeing 777 airliner with
239 people on board lost contact with air
traffic controllers while en route from Kuala Lumpur to Beijing. The plane was Malaysian Airlines flight MH 370. As of Nov. 17,
two ships continued a subsea search for the
missing aircraft along a long, narrow arc
of the southern Indian Ocean where radar
and satellite signals indicate the plane went
down. The Australian Transport Safety Bureau is leading the underwater search.
Matt Holden is an Associate Content Editor
for Occupational Health & Safety and Security Products magazines, working in the
Dallas office of 1105 Media Inc.
24
0115ohs_020_024_Holden_v3.indd 24
Circle 25 on card.
www.ohsonline.com
12/10/14 10:54 AM
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Untitled-4 1
11/17/14 1:54 PM
or EHS professionals in the oil and gas industries, managing an effective company-wide flame-resistant clothing (FRC) program is a challenging taskthe costs are
high and risks are great. Direct costs (medical care, recovery and rehabilitation, disability, job retraining) and indirect
costs (workers compensation, lost productivity, increased medical insurance premiums) can push the costs of a single serious
burn injury without FRC above $2 million, whereas a comparable event with a proper FRC program may cost a company approximately $50,000.
The oil and gas extraction industries, which include oil and
gas extraction, drilling oil and gas wells, and support functions
for oil and gas operations1, have an annual occupational fatality
rate that is more than seven times higher than the rate for all
U.S. workers2. To put this into perspective, a total of 519 fatalities
occurred in the U.S. oil and gas industries3 during the five-year
period from 2008 through 2012. Of these fatalities, 77or 14.8
percentwere the result of work-related fires or explosions.
Increases in employment in the oil and gas extraction industries will put more workers at risk, making it critically important to understand the key challenges in managing an effective
FRC program for employees and contractors. According to the
U.S. Department of Labor, the number of oil and gas extraction
workers is projected to increase 16 percent by 20224, and this
growth is on top of the 59 percent increase in production and
non-supervisory employment that occurred from 2004 to 2014.
0115ohs_026_028_Woods_v2.indd 26
12/10/14 10:55 AM
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CIRCLE 1 ON CARD
Untitled-4 1
11/17/14 1:02 PM
More than seven out of ten respondents (72 percent) said that
the selection of FRC for hot weather conditions is a moderate or
serious problem, making it the number one challenge faced by
EHS professionals in the oil and gas industries.
than seven out of ten respondents (72
percent) said that the selection of FRC for
hot weather conditions is a moderate or
serious problem, making it the number
one challenge faced by EHS professionals in the oil and gas industries. Improving the comfort of FRC for hot weather
conditions requires finding the optimum
combination of fiber blend, fabric construction, and weight for the specific environmental conditions and job application. A properly executed wear trialone
that follows industry best practices, such
as using standard questions and rating
scales, and allows for the evaluation of
fabric and garment construction separatelyis the most effective way for EHS
professionals to determine the right FRC
for their needs.
5. The selection of FRC for inclement
weather. The selection of FRC for inclement weather was rated as a moderate or
serious problem by 42 percent of the oil
and gas respondents. Respondents indicated that there is a large disparity in
the range of FR products offered for inclement weather; low-end rain gear was
not seen as durable enough and high-end
rain gear can be cost prohibitive. There
is an opportunity to provide high quality, value-oriented FRC that helps protect
against both the elements and flash fires.
An important part to the solution to
these challenges begins with the selection
of the right FR fabrics to meet your specific needs. Respondents to the survey do
not believe that FR fabrics have become
commoditizedin fact, the opposite is
true. EHS professionals believe that differentiation does exist from one FR fabric
to another, which is evident from their
response to the following questions:
77 percent of respondents disagreed with the following: All FR fabrics
are essentially the same.
46 percent disagreed with the following: FR fabrics at comparable weights
offer the same amount of protection.
When evaluating various FR fabrics,
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www.ohsonline.com
12/10/14 10:55 AM
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CIRCLE 24 ON CARD
2013 Scott Safety. SCOTT, the SCOTT SAFETY Logo and Scott Health and Safety are registered and/or unregistered marks of Scott Technologies, Inc. or its afliates.
Untitled-7 1
3/6/14 11:35 AM
Human Error
Similarities exist between the critical nature of safe operations in
the airline industry and the offshore oil and gas industry. Eighty
percent of accidents are credited to human error. Airline pilots
receive an exceptional level of training in simulators and in the
cockpit, so why did the most experienced pilot in the KLM fleet
attempt to take off from Tenerife Airport in the Canary Islands
without clearance from the control tower, resulting in the deaths
of 583 people when his 747 collided with a Pan Am flight already
on the runway? Do pilots need additional training? Would that
30
0115ohs_030_032_Stawitz_v4.indd 30
www.ohsonline.com
12/10/14 10:56 AM
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Untitled-6 1
CIRCLE 31 ON CARD
12/8/14 3:44 PM
overall operations.
A better approach than delegating
SWA to employees is to develop procedures and work processes that do not put
employees in the position of having to decide whether what they have been asked
to do is unsafe. Standard work processes
should always be made safe.
Regulatory Baseline
Regulatory agencies provide a baseline
with which businesses operating under the agencys authority are required
Culture of Safety
An operational culture of safety begins
with the clear communication of roles
and responsibilities throughout the organization augmented by a holistic approach to risk management through
the utilization of modeling tools and
management systems. Effective barrier
management developed with the use of
advanced bowtie charts helps ensure barriers are in place to prevent an incident
from occurring, as well as mitigate the
impact of an adverse event should all preventative measures fail.
Risk Management
What happens at the work site has a
direct correlation to the organizational
culture. Therefore, the first step to an effective risk management approach is to
divest from the outcome and focus on
the execution.
Focusing solely on the number of incidents which occur over a period of time
has little meaning. How the work processes are designed and carried out has
meaning. In addition, focusing attention
only on the individuals directly involved
in the incident, writing new procedures,
mandating remedial training, or implementing disciplinary measures after the
fact ignores the larger picture of a workplace environment that may be spawning
risky situations throughout the operation
on a daily basis. Unless that issue is fully
addressed all the way to the top of the
organizational structure, including members of the executive team, then the culture that produced the incident may very
well remain intact, and future incidents
are all but guaranteed.
Fred Stawitz, principal of technical training at Kinder Morgan, Inc., served as
chairman of the 2014 HSE Excellence
for Offshore Operations Forum, which
was organized by Fleming Europe (www.
flemingeurope.com).
32
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Circle 32 on card.
www.ohsonline.com
12/10/14 10:56 AM
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CIRCLE 13 ON CARD
Untitled-1 1
12/10/14 10:20 AM
ncreasing pressure is being placed on well servicing companies to address and eliminate the possibility of crown
out issues, while little focus is placed on the elimination
of mechanical braking systems. Currently, companies are
training and reinforcing crews on best practices, procedures,
and mental vigilance to recognize and reduce risk, but an essential safety device component is missing from the design.
During well servicing, operators make multiple brake actions
for each tube or rod being installed or removed. Each braking action using mechanical brakes relies on operator attention
and vigilance to protect personnel working on the work floor
and in the derrick. The following concerns describe the issues
in brief and outline potential liability concerns in the event of
an accident or violation.
1. Oil & gas drilling and well servicing rigs may be incorporating a manufacturer defect.
2. Rigs are defectively designed to fail in a foreseeable way.
3. Economically feasible and safer designs or modifications
are available.
4. Unnecessary delays in braking are an accepted hazard.
5. Absolute release of mechanical braking systems can occur,
resulting in clear risk.
Most well servicing rigs were manufactured with, and still
use, band brakes with mechanical linkage to directly connect the
operator control to the braking mechanism. Due to safety and
operational concerns, more rigs are being upgraded or retrofitted with automated rig braking systems, which are considered
fail-safe. Some rigs are even fitted with a power assist braking
system to reduce operator fatigue during normal operations imposed from forcing the brake handle to actuate the bands.
A concern associated with mechanical wear is the band
system thermal capabilities and expansion. When these band
brakes are operated under normal conditions, heat is absorbed
by the bands and thermal expansion of components occurs.
This expansion results in the brake handle rising and the operator needing to adjust the handle to an ergonomically comfortable position. When the blocks are stopped and the brake
handle chained in place, as is common practice, the hoist drum
is restrained against expanded brakes. When the brakes begin
to cool, thermal expansion is dissipated and the restraint is no
longer adequate, resulting in potential catastrophic failure.
There are cost-effective, feasible solutions to this hazard, and
there have been for years. The issue stands with well servicing
companies taking the initiative to hold their workforce safety
above profits by installing a fail-safe primary or auxiliary braking mechanism. Current issues facing well servicing companies
are related to cost of modifications, equipment service time, and
personnel costs to maintain level-loading. Some modifications
34
0115ohs_034_Terry_v2.indd 34
may take upward of four weeks, which directly affects productivity and the bottom line. A secondary issue lies with the primary client of specific rigs and maintaining vigilant safety in
equipment design and operation. Many large producers are not
willing to proactively enforce fail-safe requirements if profits are
drastically affected. Even when oil prices were hovering around
$100/barrel, producers were not willing to delay production
when faced with serious safety concerns.
Even safety professionals within the oil and gas industry are
often unsure of where this equipment falls regarding the application of standards and regulations. Well servicing rigs are
not considered cranes due to the restriction of horizontal load
movement, although rigs often perform tasks that are inclined
to be performed by a crane; one such task is BOP installation/
removal. Through the fog it can be understood how a well servicing or drilling rig would fall under regulations and standards
related to hoisting equipment.
When comparing rigs to hoisting equipment, the deficiency
and corrective actions are clear. Hoisting equipment requires
the braking system to perform the following functions, which
should be incorporated into well servicing requirements:
1. Arrest and hold the load promptly when controls are released with loads up to 125 percent of rated capacity.
2. Limit the speed of load during lowering to a maximum of
120 percent of rated lowering speed.
3. Holding brakes on hoists shall have ample thermal capacity for the frequency of operation required by the service.
4. The braking system shall have provision for adjustments
where necessary to compensate for wear.
5. Where the prime mover is an electric motor, a self-setting
electric motor brake or other self-setting brake shall be provided
to prevent drum rotation in the event of power failure.
6. The hoist shall be so designed that, when the actuating
force is removed, it will automatically stop and hold any load up
to 125 percent of the rated load.
Less serious incidents have increased over the years as the age
of well servicing equipment becomes more of a concern. Many
of these incidents, as well as some serious incidents, would have
been prevented had a fail-safe braking system been installed.
Personnel identifying this concern on drilling and well servicing rigs but failing to take action may be identified as negligent in the prevention of a catastrophic equipment failure,
potentially resulting in willful violations of good engineering
practice.
Dave Terry, CSP, is a Health & Safety Specialist with EHS
Consulting LLC (www.EHS-C.com), which has home offices in
Los Angeles, Phoenix, and Billings, Mont.
www.ohsonline.com
12/10/14 10:56 AM
CIRCLE 26 ON CARD
Untitled-2 1
12/2/14 10:24 AM
LOCKOUT/TAGOUT
There are five components: Procedures, Auditing, Training, Policy, and Devices.
36
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12/10/14 10:57 AM
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CIRCLE 17 ON CARD
Untitled-4 1
9/5/14 12:37 PM
LOCKOUT/TAGOUT
Standard operating procedures outline the necessary steps to take
in order to ensure inadvertent reenergization does not occur while
specific and routine tasks are taking place.
the most efficient product lines per square
foot that exist. Do you think you can do
that? The team hesitated, then one person
spoke up: Yes, we can.
What they did next was very importantthey outlined key areas that caused
their current product process to fall behind. The top two culprits were unscheduled downtime caused by jams, followed by
scheduled downtime taking far longer than
the predicted amount. The team realized
that this finding would not only help them
construct a better factory process in the expansion area, but also could be addressed
in the existing factory lines.
Fast forward three years, and the expansion is complete.
The CEO enters the board meeting to
report, saying production is up 400 percent from three years ago, and the company has additional capacity to increase
its orders by another 100 percent before
it needs to expand again. The CEO adds,
the prior expansion was a success beyond
what we could have predicted, and we are
still analyzing the most important key
contributors.
The board members start firing hard
questions: What was the top contributor? Is
there any worry about safety now that we
are so much more productive with nearly
the same amount of personnel as before?
Have we done anything that has exposed us
to risk with regulatory compliance?
The CEO takes a deep breath, contemplates his next move, and then faces
them to proudly respond, The old factory was improved most dramatically
from streamlining the process involved
when we have jams. Knowing jams would
be unavoidable, our team developed two
tiers of procedures. One procedure utilized the existing guarding and key off
switches to perform minor maintenance
and clear jams, while the other procedures
that were for heavier maintenance or
more critical jams were restructured to be
more intuitive and easier to follow. While
we made other improvements to the line
as we analyzed the data pouring in from
our productivity software, our team and I
38
0115ohs_036_038_Michalscheck_v2.indd 38
www.ohsonline.com
12/10/14 10:57 AM
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CIRCLE 12 ON CARD
Untitled-2 1
12/1/14 12:20 PM
LOCKOUT/TAGOUT
BY BRAD MONTGOMERY
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12/10/14 10:58 AM
made aware of, those who are affected by, and those who perform
the lockout procedures. Get employees involved through comprehensive training programs and certifications.
According to OSHA, employee training must cover at least
three areas:
Aspects of the employers energy control program
Elements of the energy control procedure relevant to the
employees duties or assignment
The various requirements of the OSHA standards related to
lockout/tagout
6. Implement the lockout program. Initiate the lockout/tagout
program that follows the training procedures. Post reminders and
have the necessary lockout/tagout devices readily available. When
completed, your lockout/tagout program must have a written procedure for the safe shutdown and start-up of each machine in your
company. You should have written and photographic documentation of what device is being used at each lockout point and the
names of the people authorized to remove each lockout device.
7. Review the lockout program. Finally, identify and document changes to existing lockout procedures and new energy
sources that require lockout. Conduct periodic reviews of lockout
procedures (required at least annually) to ensure they are up to date
and requirements are being met.
Brad Montgomery, CTSM, is the Marketing & Communications
director for Accuform Signs.
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0115ohs_040_041_Montgomery_v3.indd 41
JANUARY 2015 |
41
12/10/14 10:58 AM
CHEMICAL SAFETY/SDS
42
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www.ohsonline.com
12/10/14 10:59 AM
POWER. HARNESSED.
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CIRCLE 29 ON CARD
Untitled-7 1
12/9/14 2:55 PM
CHEMICAL SAFETY/SDS
Although GHS uses a total of nine pictograms, OSHA will only
enforce the use of eight, as the environmental pictogram is not
mandatory but can be used to provide additional information.
In addition, SDSs also will need to be reclassified based upon the new GHS criteria. There are new health, physical, and
environmental health classifications that
will need to be communicated in section
two of the SDS. OSHA has stated it will not
require data in sections 12, 13, 14, or 15 because other agencies regulate this information. However, it is required to have at least
the heading for these sections on the SDS.
That said, you will need to choose your
method for managing SDSs going forward.
As with many other non-core activities,
most companies outsource this function
today. Current SDS software and service
providers already have catalogs of materials
and safety data sheets with an established
process for acquiring, updating, and managing SDSs.
Resolution #3:
Update workplace labels
Currently, OSHA imposes a performancebased requirement on chemical labels, so
employers may choose how to convey the
hazard information on the label. This allows liberties to the manufacturer, importer, and distributor on how it is displayed.
Under GHS, there is no required, standardized format; however, there are required elements. These elements include
the following:
Product identifier. This should
match the product identifier on the Safety
Data Sheet.
Signal word. Use either Danger or
Warning.
Hazard statement. This is a phrase
assigned to the hazard class that describes
the nature of the products hazard.
Precautionary statement. It describes recommended measures to minimize or prevent adverse effects resulting
from exposure.
Supplier identification. The name,
address, and telephone number of the
manufacturer or supplier are listed.
Pictogram. These graphical symbols
are intended to convey specific hazard information visually.
44
0115ohs_042_044_Haberer_v2.indd 44
Conclusion
As 2015 begins, OHS professionals in the
United States can anticipate the implementation of GHS as they receive new safety
data sheets and labels in the months ahead.
Preparing for the transition will help you
achieve GHS success. In addition, there are
a number of resources available to help you
along the way, including the OSHA website, www.osha.gov.
Kraig Haberer is the Chief Operating Officer of SiteHawk, an SDS management and
chemical data solutions provider that is
based in Smyrna, Tenn. For more information, visit http://www.sitehawk.com.
www.ohsonline.com
12/10/14 10:59 AM
Employee
Empl
Em
ployyee
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Rew
R
e ards
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Sales
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nti
tivess | M
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Untitled-6 1
12/8/14 3:49 PM
CONSTRUCTION SAFETY
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of steps every day. Complete any task frequently enough and we become confident
in our ability to complete it safely in the
future and minimize the risk in our minds.
When you add in a large and extremely
visible hazard, then people sit up and take
notice. For example, if youve got a bunch
of guys moving a huge I-beam, theres no
question that theyre going to be paying attention to the very real (and very big) hazard above their heads. But if this was something they did several times every day, then
Ill bet theyd start to see it as a much less
risky operation, even though the hazard
hasnt appreciably changed.
I recently spoke with a director of
EH&S who said, When we are working
on hazardous or complex tasks, we do a
risk assessment, job safety analysis, and a
toolbox talk about it. However, my guys are
getting hurt while walking across the site.
They simply step on a rock and roll their
ankle. In many cases, its not the obvious
hazards that are getting people hurt, but
rather its when workers become so desensitized to small risks that they stop paying
attention to them.
Another safety professional told me
about a worker who went to climb a crane
ladder, which was something he did regularly. This time, though, he forgot about
three points of contact, slipped on the
second rung, and broke his leg. He barely
made it off the ground, and now he cant
work for at least eight weeks, all because of
a stupid mistake.
youve operated massive equipment, driving your car home seems like nothing. But
when you feel like you can handle anything,
then you end up developing a blind spot to
things that can put you in the hospital.
Its telling that, at 29.3 percent, sprains,
strains, and tears are by far the largest category of injury in the construction industry.
In many cases, the causes of these injuries
arent immediately evident to the people
who end up getting hurt because theyre
not looking for them. As weve seen, even
walking without looking where youre going on a construction site could end very
badly. And the more bulletproof workers
feel, the more likely they are to get hurt
and theres a good chance that it will be a
low-risk activity that causes the injury.
The same can be said about falls, which
is the largest single cause of constructionrelated fatalities. When workers are 80 feet
off the ground, they take one look over
the edge and voluntarily clip into their
fall protection because the consequences
of falling are obvious. But send them up
just a story or two above ground level, and
theyre much less likely to identify the risks.
Its just 20 feet, they think. But Ive seen
stats that say that 50 percent of workplace
fatalities due to falls occur from a height of
25 feet or less, and a common refrain from
safety managers is how quickly workers become used to working at a height of 10 or
20 feet and forget how risky it actually is.
The common theme in all of this is attention and complacency. If workers stop paying attention for long enough, then they
become complacent and start making stupid mistakes. So how do you get workers
to focus their attention on what theyre doing, no matter how mundane the task may
be? Telling them to pay attention is about
as useful as trying to stick a Post-It note on
every hazard. But there are several ways
to meaningfully engage workers and help
them keep their eyes and mind on the risks
around them:
Help them understand that low-risk
activities can cause severe injuries and give
them an example.
Explain that focus (or lack thereof)
on the task at hand will greatly influence
the risk of a stupid mistake or injury.
Tell them how hard it is to maintain
0115ohs_046_047_Genereaux_v2.indd 47
Combat Complacency
with Communication
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12/10/14 11:00 AM
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CIRCLE 309 ON CARD
50
0115ohs_048_053_NP_v4.indd 50
Circle 33 on card.
www.ohsonline.com
12/10/14 11:00 AM
Untitled-3 1
11/4/14 10:58 AM
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The 2015 edition of the NFPA 70E standard includes a major change in how stakeholders evaluate electrical risk so that
owners, managers, and employees can work together to ensure an electrically safe working area and comply with OSHA
1910 Subpart S and OSHA 1926 Subpart K. Throughout the standard, the phrase risk assessment replaces the phrase
hazard analysis, with NFPA saying this has been done to enable a shift in awareness about the potential for failure.
There are updated tables, a new subsection in 130.2 (A)(4) that provides requirements where normal operation of electric
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hazard and risk.
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electrical safety training is used by more NFPA 70E members than any other program, and ArcWear does most of the worlds arc
testing at Kinectrics Lab in Toronto. Hughs training is widely followed since it does not promote any specific PPE but is the most
conversant training on the real issues safety directors and end users face in complying with the NFPA 70E standard and the National
Electrical Safety Code.
Sponsors include:
0115ohs_048_053_NP_v4.indd 53
JANUARY 2015 |
53
12/10/14 11:00 AM
PRACTICAL EXCELLENCE
BY SHAWN GALLOWAY
ll progress begins by thinking differently. If we seek different results, we must ask more intelligent questions
and realize todays answers will be antiquated tomorrow.
What questions are you asking? Do you allow the status
quo to remain unchallenged?
When the first skyscraper, the Tacoma Building, was constructed in Chicago in 1889, walking on steel beams high in the air
without any protection from falling was the only way to complete
the work. Performing such dangerous work, fatalities became so
common in the construction of multi-level buildings that insurance adjustors would anticipate one death per floor constructed.
In 1927, the inventors of the bulletproof vest would demonstrate the quality and assurances of their work by firing live rounds,
not at a mannequin, but at a live person. Confidence in product to
secure sales took precedence over safety. This was viewed not only
as acceptable, but impressive, and it built a community of customer
confidence in the manufacturers brand.
In March of 1923, a patent was granted to Emma Read of Spokane, Wash., for a cage to hold a baby that could be, according to
the patent, suspended upon the exterior of a building adjacent an
open window, wherein the baby or young child may be placed.
Finally getting traction in 1937 as more and more individuals left
rural areas and moved into cities, one group in London, the Chelsea Baby Club, also saw the health risk the patented device could
overcome and issued its members these cages.
With the change from farmhouse living to city dwellings, this
group of well-intending individuals were concerned that infants
and toddlers were not getting adequate oxygen and sun exposure,
so open-air steel cages were built and affixed to the exterior of
buildings, often several floors above street level, for the children
to play in. Again, with good intentions, this was viewed not only
as acceptable, but was perceived to contribute to a healthier child.
Since their inception, personnel working for electric and gas
distribution companies were often required to climb over fences
in order to access meters for billing purposes. Dog bites and confrontations with angry customers became common. Many of these
companies are now installing automated meter reading (AMRs)
devices to negate the need to access a backyard. Moreover, these
organizations are working to change the perceptions of these hardworking meter readers to believe it is no longer necessary or acceptable to hop the fence. It is now considered an unnecessary
risk by leadership.
What are the employee-perceived acceptable and unacceptable
risks in your organization? How well do they align with managements perception of acceptable and unacceptable risks? Where
does the documentation of this great insight exist in your organiza54
0115ohs_054_Galloway_v2.indd 54
While this was admirable and attempted to reinforce safety values, several times that same day, engineering would call these same
on-site leaders who had heard the EVPs message to see how much
progress had been made (how many stages had been completed).
Sometimes to make progress, the right question isnt What do we
need to do? The question is often What do we need to stop doing? or What are we doing that is sending the wrong message?
We have come a long way in safety and will continue to make
strides when executive leaders are aligned with the importance of
integrating safety thinking into business decisions. Now, more than
ever before, if we want everyone to be on the same page regarding
the direction of the organization and the role safety plays, we need
to discuss and document what is acceptable and unacceptable risk
and close the gaps that might exist.
Shawn M. Galloway is the co-author of STEPS to Safety Culture
Excellence and president of ProAct Safety. He has helped hundreds
of organizations within every major industry internationally achieve
and sustain excellence in performance and culture. He is also the host
of the acclaimed weekly podcast series, Safety Culture Excellence.
He can be reached at 800-395-1347 or info@ProActSafety.com.
www.ohsonline.com
12/10/14 11:01 AM
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0115ohs_055_ProdSpot_v2.indd 55
JANUARY 2015 |
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12/10/14 11:03 AM
OH&S CLASSIFIEDS
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0115ohs_056_Classified_v1.indd 56
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ADVERTISER INDEX
CIRCLE #
3
ADVERTISER
Aerionics Inc.
PAGE #
11
www.macurco.com
28
Cintas Corporation
Dickies FR
19
33
50
Gensuite LLC
13
GlenGuard FR
24
41
60
Magid
Master Lock
MCR Safety
Moldex-Metric, Inc.
Mount Vernon FR
MSA
OH&S Online
OH&S Online
17
Wolverine
18
WorkriteU niform
43
Omaha Steaks
54
Master Lock
56
MSA
Physio-Control
55
50
www.ohsonline.com/productinfo
303 Patlite
Product Literature
309 Rite-Hite
51
www.ohsonline.com/productinfo
56
312 Rite-Hite
48
50
52
www.ohsonline.com/productinfo
304 Shieldmark
Classifieds
52
56
50
56
53
VAC-U-MAX
56
48
www.ohsonline.com/productinfo
306 UL Workplace Health & Safety
27
48
www.ohsonline.com/productinfo
300 Testo
45
59
52
www.ohsonline.com/productinfo
www.vac-u-max.com
8
50
www.ohsonline.com/productinfo
308 New Pig
55
53
www.physio-control.com
52
www.ohsonline.com/productinfo
310 Metlon Corporation
55
www.specializedsafetyproducts.com
1
53
www.ohsonline.com/productinfo
307 Handheld
55
51
www.omahasteaks.com
52
www.ohsonline.com/productinfo
www.ohsonline.com/productinfo
http://ophp.sph.rutgers.edu
34
52
www.ohsonline.com/productinfo
314 Ergotech
www.scaffoldtraining.com
www.ohsonline.com
48
www.ohsonline.com/productinfo
316 E Instruments
7
48
www.ohsonline.com/productinfo
315 E Instruments
37
48
www.ohsonline.com/productinfo
313 E Instruments
32
www.tingleyrubber.com
www.ohsonline.com
11
32
52
www.ohsonline.com/productinfo
302 E Instruments
17
31
www.MSAsafety.com/ArcFlash
10
3M
www.MSAsafety.com/arcflash
9
www.mvmfr.com
29
53
www.ohsonline.com/productinfo
www.masterlocksafety.com/new-products/
2
www.moldex.com
31
TenCate
Product Spotlights
23
www.mcrsafety.com
7
20
PAGE #
New Products
301 CarbonX
35
25
www.masterlock.com
15
Superior Glove
www.workrite.com
www.magidglove.com/GPD800
6
26
COMPANY
www.wolverine.com
49
www.jjkeller.com
2
Springfield LLC
www.tingleyrubber.com
www.HoneywellSafety.com/NorthForce
14
12
CIRCLE #
www.3m.com/EARfitDemo
www.glenguard.com
19
Scott Safety
www.tencateprotectivefabrics.com
www.gensuite.com
5
24
www.superiorglove.com
www.enconsafety.com/tepid
25
www.springfieldllc.com
www.e-hazard.com
30
SafeStart
PAGE #
www.scottsafety.com/protegezm
www.dickies.com/FR
33
21
ADVERTISER
www.safestart.com
www.cintas.com
13
CIRCLE #
50
www.ohsonline.com/productinfo
317 U.S. Safety
53
www.ohsonline.com/productinfo
www.pipusa.com
9
Rigid Lifelines
21
www.rigidstore.co/ohslaunch
SafeStart
www.safestart.com
www.ohsonline.com
0115ohs_057_AdIndex_v1.indd 57
JANUARY 2015 |
57
12/10/14 11:04 AM
BREAKTHROUGH STRATEGIES
B Y RO B E R T PAT E R
Elevate Culture by
Releasing Adhesions
0115ohs_058_pater_v2.indd 58
told six years ago. Yet these two workers were as angry as if it had
occurred just the previous day! Significant past events can embed
lasting, negative memories and reactions that adversely impact
present trust, receptivity, and performance.
Four steps to consider:
1. Identify organizational adhesions. Where are nagging sore
spots or ongoing areas of dissatisfaction? Wounds that just dont
seem to heal? What do workers or managers continually grumble
about? Often these are so longstanding and prevalent that no one
wants to talk about them; theyre ignored and go below the surface
as everyone thinks, This is the way it is here and nothing will ever
change. But high-level leaders know change is possible, so they
surface whats really getting in the way of cultural change. They
look for patterns of too-low performance to spot default/kneejerk reactions that are stuck long term.
2. Target blockages rather than pushing new actions. Where old and
dysfunctional ways/habits/defaults dominate, the leaders best strategy is to reduce these adhesions, rather than just come up with new
things others should be doing. The key is limiting change focus to one
or two problems that are most readily modified, such as reactions to
executives who no longer are employed or previous work methods
that are now different. Remember that emotional reactions dont necessarily make logical sense, yet can still trigger responses. See my June
2011 column on decreasing change blockages, Leadership: Letting
Forces Be With You, http://www.tinyurl.com/PaterForces
3. Release through repetitioncarefully. Understandably, long
memories can especially be in play with a long-term/older workforce. Here, the key is providing opportunities for workers to express their dissatisfaction after the right framing. When theres
adequate time to discuss, let them know youre committed to
improvements, that youll do your best to work on these but cant
guarantee immediate improvementsnor do you have to power to
change everything. Specifically focus on one blockage at a time in a
no-blame atmosphere, rather than trying to open up a laundry list
of complaints. Continue to remind that the focus is on improving,
not blaming or complaining. Do your utmost to stay calm without
defensiveness. Think of this as unraveling rather than breaking
past adhesions. No question this might not be not easy or comfortable; consider getting help from someone with skills and successful
experience in this.
4. Replace rather than remonstrate. Continue to remind people
that the way things currently are is not the way they were: That
was then, and this is now. Ms. Johnson is no longer heading this
division, and we now have a very different approach. I understand, and times have changed.
Want to renew culture and get past stuck same-old patterns?
Often the best way is through releasing longstanding negative mental adhesions.
Robert Pater is managing director and founder of Strategic Safety
Associates/MoveSMART. www.movesmart.com
www.ohsonline.com
12/10/14 11:04 AM
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Untitled-2 1
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