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    Suzanne Fairchild M. Wong
    Suzanne Fairchild M. Wong is a graduate diploma student with over 7 years of combined experience in hospitality, restaurant, and learning and development industries. She has skills in front office operations, restaurant management, food handling, money handling, customer service, employee training, coaching, communication, and interpersonal skills. Her work experience includes positions as a learning and development trainer at Stellar Philippines, a front desk intern at Walt Disney World, and a student clerk in the food and beverage department at Polynesian Cultural Center. She holds a Bachelor of Science in Hospitality and Tourism Management from Brigham Young University-Hawaii and is currently pursuing a Graduate Diploma in Hotel Management from Otago Poly

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    Suzanne Fairchild M. Wong
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    Suzanne Fairchild M. Wong is a graduate diploma student with over 7 years of combined experience in hospitality, restaurant, and learning and development industries. She has skills in front office operations, restaurant management, food handling, money handling, customer service, employee training, coaching, communication, and interpersonal skills. Her work experience includes positions as a learning and development trainer at Stellar Philippines, a front desk intern at Walt Disney World, and a student clerk in the food and beverage department at Polynesian Cultural Center. She holds a Bachelor of Science in Hospitality and Tourism Management from Brigham Young University-Hawaii and is currently pursuing a Graduate Diploma in Hotel Management from Otago Poly

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    Suzanne Fairchild M. Wong is a graduate diploma student with over 7 years of combined experience in hospitality, restaurant, and learning and development industries. She has skills in front office operations, restaurant management, food handling, money handling, customer service, employee training, coaching, communication, and interpersonal skills. Her work experience includes positions as a learning and development trainer at Stellar Philippines, a front desk intern at Walt Disney World, and a student clerk in the food and beverage department at Polynesian Cultural Center. She holds a Bachelor of Science in Hospitality and Tourism Management from Brigham Young University-Hawaii and is currently pursuing a Graduate Diploma in Hotel Management from Otago Poly

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    © All Rights Reserved
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    78 views2 pages

    Resume Tweak 1

    Uploaded by

    Suzanne Fairchild M. Wong
    Suzanne Fairchild M. Wong is a graduate diploma student with over 7 years of combined experience in hospitality, restaurant, and learning and development industries. She has skills in front office operations, restaurant management, food handling, money handling, customer service, employee training, coaching, communication, and interpersonal skills. Her work experience includes positions as a learning and development trainer at Stellar Philippines, a front desk intern at Walt Disney World, and a student clerk in the food and beverage department at Polynesian Cultural Center. She holds a Bachelor of Science in Hospitality and Tourism Management from Brigham Young University-Hawaii and is currently pursuing a Graduate Diploma in Hotel Management from Otago Poly

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    Suzanne Fairchild M.

    Wong
    33B Weldene Ave., Glenfield, Auckland 0629

    02040942347

    zaniwong@gmail.com

    PROFILE
    A graduate diploma student with 4 years combined experience in the Hospitality and Restaurant Industry and 3 years experience in
    Learning and Development.

    SKILLS AND EXPERTISE


    Front Office Operations, Restaurant Management, Food Handling, Money Handling, Customer Service, Learning and Development,
    Employee Training, Coaching, Communication, Interpersonal Skills, Musical Theatre, Choral and Solo Performance

    WORK EXPERIENCE
    Stellar Philippines, Inc., Quezon City, Philippines
    Learning and Development Trainer

    Oct 2012 - Oct 2015

    Design and deliver training programs for both new and existing BPO employees

    Provide in-depth coaching and guidance to new hires and struggling employees to ensure sustained success
    in their respective programs

    Assess trainees based on spoken fluency, listening acuity, accent and accent comprehension, pronunciation
    and enunciation, and intonation

    Research and organize materials for training curriculum

    Develop and structure session plans and timelines based on Operations and Client demands

    Review results and incorporate improvements into further training and individual coaching

    Walt Disney World, Orlando, Florida


    Intern, Front Desk

    Jan 2011 Apr 2011


    Processed 50 to 100 guest check ins per day by locating and confirming reservations

    Handled and collected $10,000 to $30,000 worth of payments ranging from cash, checks, foreign currency,
    and all major types of credit cards

    Accurately answered guests questions and requests

    Coordinated with housekeeping, bell and luggage services to cater guests' needs

    Polynesian Cultural Center, Laie, Hawaii


    Student Clerk, Food and Beverage Department

    Jun 2009 Dec 2010

    Completed attendance reports of almost 300 employees on a weekly basis

    Updated employees daily schedule as often as needed

    Followed up with managers for weekly schedule updates

    Carefully cashed receipts, processed reimbursements, and deposited checks

    EDUCATION
    Graduate Diploma in Hotel Management

    Otago Polytechnic Auckland International Campus

    October 2015 Present

    Bachelor of Science in Hospitality and Tourism Management


    Brigham Young University-Hawaii, Laie, Hawaii

    Minor in Music

    GPA 3.2/4.0

    Jan 2007 Apr 2011

    Relevant Coursework: Business Core, Conventions and Meeting Planning, Front Office Operations,
    Hospitality Financial Management, Human Resources Management, International Tourism, Music Theory I and II,
    Contemporary Vocal Methods

    Recipient of the International Work Opportunity Return-ability Kuleana (I-WORK Scholarship)

    REFERENCES
    References are available upon request.

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