Company Logo Company Name: Document No.
KALITIY METAL PRODUCTS FACTORY OP/KMPF/010
Revision No. 0 Document Title: Page No.:
Data Analysis Procedure Page 1 of 4
Revision History
Revision Reason for Revision Compiled by Reviewed by Effective Date
0 Initial Release Khalid Yassin Management 11 June 2007
Committee
REFERENCE DOCUMENTS
Document Number Document Title
ISO 9001:2000 Quality management systems - Requirements, Clause 8.4, Data Analysis
CONTENT PAGE
REVISION HISTORY 1
REFERENCE DOCUMENTS 1 FOR DCC USE ONLY
1. PURPOSE 1
2. SCOPE 1
3. PROCESS OWNER 1
4. DEFINITIONS AND ABBREVIATIONS 2
5. PROCEDURE 3
6. RECORDS 4
7. RELATED DOCUMENTS 4
1. PURPOSE
This procedure specifies the method for collecting and analyzing data generated by monitoring and
measurement processes to provide accurate and reliable information to be used for improvement purposes.
2. SCOPE
This procedure applies to the collecting and analyzing of data generated by monitoring and measurement of
quality management system processes of KALITI METAL PRODUCTS FACTORY.
3. PROCESS OWNER
Management Representative/DM/SH
APPROVAL: ______________ __________________ __________________
(Name) (Signature) (Date)
PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
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KALITIY METAL PRODUCTS FACTORY OP/KMPF/010
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4. DEFINITIONS AND ABBREVIATIONS
4.1 Definitions
For the purpose of this procedure in addition to the definition given in ISO 9000:2005, the following definitions
apply.
Data analysis: interpretation of data acquired from monitoring and measurement of quality management system
processes of Kaliti Metal Products Factory to generate valuable information used for the improvement of the
quality management system.
4.2 Abbreviations
MR: Management Representative
FLW: Flow chart
DM/SH: Department Manager and Service Head
DBA: Data Base Administrator
OP: Operational procedure
OF: Operational form
DCC: Document Control Center
KMPF: Kaliti Metal Products Factory
APPROVAL: ______________ __________________ __________________
(Name) (Signature) (Date)
PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
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KALITIY METAL PRODUCTS FACTORY OP/KMPF/010
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5. PROCEDURE
5.1 Process flowchart
Input Process Output Responsibility
APPROVAL: ______________ __________________ __________________
(Name) (Signature) (Date)
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KALITIY METAL PRODUCTS FACTORY OP/KMPF/010
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1. Customer Collecting
feedback /Audit monitoring and 1. Collected data DM/SH/DBA
report and other measurement of data
1
quality records
Organizing and 2. Organized data DM/SH
2. Collected data classifying data
2
Is data No
accurate? 3. Valid data DM/SH
3. Organized data 3
Yes
Select appropriate statistical tool DM/SH
4. Valid data 4. Selected
4
analysis tool
5. Valid data, Analyze data 5. Acquired DM/SH
Selected 5 information
analysis tool
Is
informati
on No DM/SH
6. Acquired accurate? 6. Verified
information 6 acquired
information
6
Yes
7. Verified Record & Initiate 7. Initiated GM
aquired improvements improvement
information 7
action
APPROVAL: ______________ __________________ __________________
(Name) (Signature) (Date)
PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
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KALITIY METAL PRODUCTS FACTORY OP/KMPF/010
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5.2 Description of process steps
FLW Process Steps
1 All data generated from monitoring and measurements of the quality management system
processes, including, internal quality audit reports, customer satisfaction measurement data,
customer complaints and feed back, processes and services monitoring and measurement data,
non-conforming services report, suppliers evaluation data, etc, shall be collected.
2 Additional description is not required.
3 Preliminary observation of acquired data is done through trend analysis to determine the data
represents the measured quality parameter.
4 Statistical tools are selected as appropriate to the data at hand and details of information sought.
The statistical tools include, as appropriate, Run chart, Histograms, Control chart, Process
capability, Pareto chart, Cause and effect diagram, etc.
5 The data analyses generate information related to customer satisfaction, product conformity to
requirements, product and process trend and suppliers.
6 The information obtained from data analysis is verified for accuracy and reliability before
recommendation for improvement action.
7 Relevant responsible Department/Section Heads take appropriate improvement actions
following Corrective and Preventive Action Procedure (OP/KMPF/004). Information that
requires management consideration will be forwarded to top management for decision during
management review.
6. RECORDS
The Management Representative and respective Department/Section Heads are responsible to maintain
information acquired from data analysis.
7. RELATED DOCUMENTS
Document No. Document Title
OF/KMPF/017 Corrective and Preventive Action Initiation Form
OF/KMPF/034 Data Analysis Form
APPROVAL: ______________ __________________ __________________
(Name) (Signature) (Date)
PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
