3.0 Entering and Contracting Process

3.
0 Entering and contracting process

The planned change process in Oscar Holiday started when the manager
sense an opportunity for the organization believe that performance could
be improved through organization development
Entering and contracting are the initial steps in the OD process. They
involve defining the organizations problems and opportunities for
development and establishing a relationship between the OD practitioner
and client about how to work on those issues.
Entering into an OD relationship with Oscar Holiday Sdn Bhd
Determining whether the parties should enter into an OD relationship
involves clarifying the nature of Oscar Holiday issue to be addressed and
the appropriateness of the OD practitioner. In order to identify the issues,
the OD practitioner may need to collect initial data about the organization.
Similarly, the organization may need to gather information about the
practitioners experience. This will help both parties whether they should
proceed to develop a contract for working together.
Clarifying Oscar Holiday Issue
Gaining a clearer perspective on Oscar Holiday issue required

collecting initial data. 3 of us group members acting as an OD
practitioners managed to get an appointment with Oscar Holiday on
27th of Oct at around 3PM. The interview was held with the Executive
Directors Madam Glory to examine company records and gain an
introductory understanding of the organization, its context, and the
nature of the presenting problem. Those data were gathered in a
relatively short period of time, over 1 to 2 hours. They were intended to
provide enough basic knowledge of Oscar holiday development issue to
enable the two parties to make informed choices about proceeding with
the contracting process.
Clarifying the issue that Oscar Holiday had was challenging, Issues that
were too specific such as moving to a new office space, or general such
as organization structure strategy, managing existing employee and
hiring new ones. Hiring new people is a constant challenge to try to
find the best candidates in short time and to meet Oscar Holiday
demands
However, the presenting problem is only a symptom of an underlying
problem.ie; high costs may result from ineffective new product or
inappropriate customer service policies, or conflict between two
interdependent groups. The issue facing Oscar Holiday must be
clarified early in the OD process so that subsequent diagnostic and
intervention activities are focused correctly. Furthermore, educating the

existing employee also was a tough part for them to manage, as they are used to work
with their old tasks adapting to a new task has not being easy for them.
Determining the Relevant Client
In trying to improve the productivity of Oscar Holiday managing

existing employees and hiring new ones, the relevant client may need
to include the HR officials as well as managers and staff personnel. In
order for this OD project to succeed the relevant clients must
appropriately be defined. Depending on the situation, determining the
relevant client is more complex when the organizational issue cannot
be addressed in a single unit. Here, at Oscar Holiday continuously
challenged by different tasks it may be necessary to expand the client
to include members from multiple departments. The manager of sales
department may seek help in resolving conflicts between his/her unit
and other departments in the organization. The relevant client would
extend beyond the boundaries of the sales department because that
department on its own cannot resolve the issue. The client should
include members from all departments involved in the conflict as well
as the executive to whom all of the departments report, suppliers and
customers from outside of the firm.
In such complex situations, we found that we need to gather additional
information about Oscar Holiday to determine the relevant client, as
part of the initial data collection that occurs when clarifying the issue to
be addressed. When interviewing personnel, we can seek to identify
the key members and organizational units that need to be involved in
entering and contracting stage.
Selecting an OD Practitioner
The last thing is selecting an OD practitioner who has the experience to

work with Oscar Holiday on their organizational issue. The company
may request proposals to be submitted including project goals, outlines
of action plans, a list of roles and responsibilities, recommended
interventions, and proposed fees and expenses.
Regardless of technical training, as an acting consultant one must be
able to maintain a boundary position, coordinating among various units
and departments and mixing theories, technology, and research
findings in an organic rather than in a mechanical way. Interpersonal

relationships are tremendously important and skills. Consultants bear a
heavy responsibility in finding whether there is a match between their
skills and knowledge and what the organization or department needs.
Thus, clients should be explicit about their strengths and weaknesses
and their range of competence.
Oscar holiday is a local registered travel agent company based in Kuala

Lumpur under the tourism ministry since 2007.
In order to get their license to operate they had to meet the requirements
of an airline travel agent, top of these requirements was to know and have
an experience in passenger air transportation, so they really dedicated a
team inclusive of 4 people to research and obtain all the relevant data
they needed to know to be selected. They did interview session with
pioneers of the airlines to get the correct advice on how to run airlines and
what would be the best way to ensure handling the airline runs smooth.
The team has done a lot of research on SriLankan Airlines through
internet; they have gone thru each and every website which talks about
SriLankan Airlines to ensure their future is secured and to provide profits
to both parties later.
Part of the requirement was also be a non IATA agent, IATA is one of the
most basic resources for travel agent since most airline bookings are done
through the IATA portal, But its still possible to buy and sell tickets
without getting affiliated with IATA. Non-IATA travel agents either purchase
tickets from other IATA travel agents or from the airline, they collect
orders, send bookings to IATA travel agencies and forward the booked
tickets to their clients. This has a major impact on travel business, number
of non-IATA travel agents increased in past years using modern
technological solutions that allow travel agents to build businesses from
the ground up, tools such as TTS Consolidator Solution that enables a
travel agency to take care of its ticketing business without having to be
affiliated to IATA, and without being forced to make any sort of change to
its ways of operating, the advantage of this is that its easy to use, flexible
and accessible 24/7, thus eliminate the need to become an IATA travel
agent and offer an IATA-like experience minus hassles, financial
implications and extra processes.
As soon as Mdm, Glory and Mr, Johnson done with their research and
paper work they had to find an office space that is sufficient for their
company size as well as near to public transport and accessible easily by
public, now Oscar holiday is located in heart of KL at Menara MultiPurpose.
Minimum Eligibility:
1. Should be a locally registered firm/company and possess trading
license as per local laws.
2. Should have experience in the Passenger air transportation.
Preference will be given to parties having a proven track record in
the relevant field.
3. Applicant should not be an IATA approved Passenger Sales Agent
IATA Passenger Sales Agents may apply subject to relinquishment of
their accreditation prior appointment.
4. Owners, directors / shareholders should have not been involved in
default / bankruptcy proceedings or had a financial interest or a
position of management in a defaulted IATA or GSA/GSSA agency or
any other firm/Company.
5. Office premises should be preferable on ground floor and easily
accessible to general public and with ample parking space.
6. Should have sufficient qualified staff with ability of selling
international air transportation.
7. GSA will be required to allocate 0.5% of territorys revenue for brand
and advertisement.
8. The applicant should have minimum paid-up capital / investment
required under local laws. Balance Sheet and Profit & Loss Accounts
not older than six months at the time of application, duly audited by
a Chartered Accountancy Firm will be required at the time of
application.
9. Mutually agreed commission or service charges will be paid to the
GSA.
10.
Validity of GSA Agreement will be for the period of three years.
Bank Guarantee will be required upon appointment. Other terms
and conditions of the Agreement would be negotiable.
11.
Companys legal documentation and profile must be
submitted along with the application.
12.
The firm/company should be eligible for running the GSA
business as per local laws/PIA policy and procedure.
to get to know more ideas on how to obtain and attract the board of
committee of SriLankan Airlines during interview session they had
with all the participants, the travel agents on the on sales and
marketing, other travel agent who has got GSA for other carriers to
ensure what is the process of getting into tenders and interviews
and etc. During this time, Oscar Travel Services had gone thru many
obstacles as well. There are people who involved in the interview
session who had given some false news as well so that they will not
win the bidding but Oscar Travel Services with their market research
and influences would be able to collect the correct date during the
interview session.
Applicants Short Listing:

o Complete applications along with required documents
received by the due date
o will get fair consideration.
o Applicants will have to meet the minimum laid down criteria to
be shortlisted.
(minimum laid down criteria list is provided below):
o Applicants meeting the minimum benchmarks will be
shortlisted for further processing.
Financial Evaluation Criteria:

o Financial statements including annual balance sheet and Profit
& Loss statement for at least 2 years to be evaluated.
o These documents must be audited accounts by a chartered
accountancy firm and in English. Where accounts are not in
English, a certified English translation must accompany the
Accounts sent for evaluation.
o While evaluating financial position of the applicants, the
following will be considered.
Capital Structure
Liquidity position

3.0 Entering and Contracting Process

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3.

0 Entering and contracting process

Clarifying Oscar Holiday Issue

Gaining a clearer perspective on Oscar Holiday issue required

intervention activities are focused correctly. Furthermore, educating the

Determining the Relevant Client

In trying to improve the productivity of Oscar Holiday managing

The last thing is selecting an OD practitioner who has the experience to

findings in an organic rather than in a mechanical way. Interpersonal

Oscar holiday is a local registered travel agent company based in Kuala

Applicants Short Listing:

Financial Evaluation Criteria:

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