Work Order Cycle

Enterprise Asset Management

Business Unit Service Management,
SAP AG
 Work Order Cycle
Notifications
Catalogs
Call center

Orders
Resource planning; availability check
Costs and budgets;confirmation

Technical assets documentation

Changes and modifications; history

Illustrated parts catalogs and e-

procurement
Mobile Solutions
Refurbishment
Solution database
Route planning
Shut down planning
History and evaluations
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 Complete Cycle for Work Order Processing

1 Notification
Technical object Date
Description Malfunction

2 Planning
Operations Material
Internal/external ressources Tools

3 Scheduling
Order release Capacity leveling
Shop Papers Availability check

4 Execution
Planned/unplanned material withdrawal
External procurement

5 Completion
Time confirmation Order settlement
Technical completion Technical confirmation

History
Material usage, orders, notifications, PM-IS, usage list

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 Maintenance Notification: Elements

Date / time / reported by

Notification Description
Object: Functional location
Equipment
Assembly
Material serial number
Location data
Breakdown / availability

Damage location
Notification
Damage
items
Cause of damage

Activity
Activities
Execution factors

Dates
Tasks
Task description

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 Catalogs

Catalogs for
Object part Cause of damage Task

Damage Activity

Catalog structure: Example:

Damage
Catalog catalog

Code
Code- Mechanical
group
gruppe damage

Code
Code
010 Corrosion
020 Broken glass
030
.. ..Engine defect
. .

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 Maintenance Order: Elements

Order header For example: Order type, dates, plant, main object, priority, description

Equipment (assembly)
Object list Functional locations
Maintenance notifications

For example: Work center, control key, description,

Operation planned time, activity type, salary details

For example: Material, quantity, unit of measure, storage location,

Material list batch, item category, availability

Production
resources/tools

Settlement rule

Costs
(estimated / planned / actual)

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 Component Planning

Manual entry Internet catalogs

Maintenance order

Structure lists Task lists

Structure list
Material where-used list
Replacement equipment

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 Displaying an External Catalog From Within the
Maintenance Order

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 Spare Parts Selection in External Catalog

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 Online Scenario: Recording Measurement and
Counter Readings

Two applications available:

a) WAP application

b) HTML application

Functional scope:
Enter counter readings and measurement values on site

Enter damage codes

Create malfunction notification (optional)

Enter short text (only with HTML application)

Plausibility check of entered values

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 Screenshots: HTML on a Wireless PDA
Enter MeasPoint Select from Entry
Data entry Document saved
or Entry List List

C.r. C.r. C.r.

Entry List with

refreshed data

C.r. = Communication roundtrip

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 Offline Scenario: Mobile Asset Management

Offline processing of maintenance-relevant business processes using the

Mobile Engine. This scenario can be run on almost any mobile end device.
Available functional scope

Display orders and operations

Display relevant data for technical objects
Confirm times for work performed
Confirm material consumed
Create and process orders
Display the notification list
Create and display notifications
Change notifications (technical confirmation)
Change order- and notification status
Recording of measurement- and counter readings
Installation / Dismantling of equipment

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 Refurbishment

Dismantling of faulty equipments and return to warehouse

for refurbishment

Material
with valuation category C
(condition-based valuation)

Valuation type Valuation type Valuation type

C1 C2 C3
$ 3000 $ 2500 $ 200

Material with condition-based value linked to the equipment is used to monitor

availability of stock in inventory management

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 Solution Database

Creating notification Symptoms Search results

List of symptoms
Starting solution database
Searching for symptoms and/or
solutions
1. Text search
2. Criteria search (catalog,
object)

Solutions Search results

List of solutions

Attributes
(codes)
Key term

Text strings

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 Route Planning

Map&Guide for Enterprise Asset Management

Add-on component for Enterprise Asset Management
Your service objects can be visualized in Map&Guide
Maintenance routes can be optimized using the tour planning
SAP addresses can be verified and geo-encoded using Map&Guide data

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 Shutdown Planning

Project Information System

Costs Project structure Components Cash

Budget Status Claims
Project Management
Man power Progress Start/End
Documents

Planning of a Shut Down Project process Confirmation

Life Cycle of a Shutdown Project

Goal: Safety process of planning maintenance with lowest

possible cost, at least, of time
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 History and Evaluations

SAP Enterprise Asset Management offers you a wealth of

information for your daily business and for strategic decisions

Evaluations and analyses can be performed directly in SAP R/3

(Reporting and information system)

The architecture of SAP BW also allows analyses that are not

possible in the information system.

SAP BW provides a complete data warehouse solution.

The predefined Business Content in SAP BW allows analyses of

Quality-, maintenance-, and service notifications
Notification items, -causes, -tasks, -activities
Maintenance- and service orders

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 In-Depth Knowledge of Daily Business: Reporting

Selection screen

Results list

Individual choice of
information displayed

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 Usage List for Equipment

When and where was my equipment intalled?

Installation on 03/01/01
S-15

Dismantling on 09/20/01

Usage list

03/01/01 - 09/20/01 S-15

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 Maintenance History

Completed Completed
notifications orders

Damage Object
description

Work center
Damage
objects
Work
needed
Down-
times Lists
Material
needed
Actions

Costs per
Tasks class

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 Example: Evaluation in the Information System

Location analysis

Flexible selection
of key figures

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 SAP BW User Perspective: Role-Based Contents

Role-based entry

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 Copyright 2003, SAP AG
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