e-Support Filename: TP13 020.

pdf
Date: 01-18-13

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Countermeasure Against Backside Stain Due to Offset Toner in the Fixing Assembly
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE 8105 HMU00001 ~ HMU11726
imageRUNNER ADVANCE 8105G HMV00001 ~ HMV10045
imageRUNNER ADVANCE 8095 HNA00001 ~ HNA12705
imageRUNNER ADVANCE 8095G HNB00001 ~ HNB10073
imageRUNNER ADVANCE 8085 HNG00001 ~ HNG11032
imageRUNNER ADVANCE 6075 HTK00001 ~ HTK16789
imageRUNNER ADVANCE 6075G FZQ00001 ~ FZQ10436
imageRUNNER ADVANCE 6065 HTP00001 ~ HTP15286
imageRUNNER ADVANCE 6065G FZZ00001 ~ FZZ10356
imageRUNNER ADVANCE 6055 HTT00001 ~ HTT26566
imageRUNNER ADVANCE 6055G GAJ00001 ~ GAJ10712
GENERAL:
This Technical Publication describes the permanent countermeasure against Backside Stain due to Offset
Toner in the Fixing Assembly.
DETAILS:
Symptom:
Backside of paper becomes stained when printing.

Figure1
Backside Stain Example
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 7
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP13 020.pdf
Date: 01-18-13

Cause:
Since Toner [3] placed on paper [2] is also negatively charged, Toner [3] repels against the Pressure Roller
and then flies to and adheres to the Fixing Roller [4] before the paper [2] enters into the nip between the
Fixing Roller [4] and the Pressure Roller [1] (Figure 2). Offset Toner is removed by the Cleaning Web, but
a part of Offset Toner escapes through the Cleaning Web and persists on the Fixing Roller [4]. This escaped
toner [5] is transfered to the Pressure Roller [1] at sheet to sheet interval and accumulates there. Toner [6]
accumulated on the Pressure Roller [1] is heated up and adheres to the backside of the paper [2], which
causes the Backside Stain (Figure 3).

Figure 3
Figure 2
[1]Pressure Roller [2] Paper
[1]Pressure Roller [2] Paper [4] Fixing Roller [5] Escaped toner
[3] Toner [4] Fixing Roller [6] Accumulation of toner on Pressure Roller

Factory:
Diodes [7] and [8] were added to the electrical potential surfaces of the Fixing Assembly. The Fixing Roller
[4] and the Pressure Roller [1] are adjusted so that the Pressure Roller [1] is made positively charged. The
electrical potential on toner is negatively charged causing the toner to be drawn towards the Pressure Roller
[1]. Therefore, toner does not fly to the Fixing Roller [4], which prevents Offset Toner from occuring.

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 e-Support Filename: TP13 020.pdf
Date: 01-18-13

Figure 4 Figure 5
[A]Old type [B] New type [7] Diode [C] Old type [D] New type [8] Diode

SERVICING PROCEDURE:
Service work:
If the above symptom occurs, follow the steps below.
A. Replacing the Rear Claw Stopper Unit.
B. Removing the Static Charge Eliminator on the Fixing Roller side
C. Replacing the Lower Fixing Diode Assembly.
D. Reassembling the removed parts

Note: Sufficient effects cannot be obtained from the countermeasure against Backside Stain only by adding
the Diodes to the Fixing Assembly in accordance with the Steps A and C mentioned above. Be sure to
perform the step B for removing the Static Charge Eliminator along with the Steps A and C. In addition, the
same Static Charge Eliminator with the one removed in the Step B is previously attached in the new type
Rear Claw Stopper Unit.
The followings two (2) parts are required for the operation:
Rear Claw Stopper Unit
Lower Fixing Diode Assembly
In addition, the new type Lower Fixing Duct may be required depending on a product type. Refer to the
"point to note about service work" described at the end.

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Date: 01-18-13

A. How to replace the Rear Claw Stopper Unit:

1. Turn off the Main Power and pull out the Fixing/ Feeder Duplexing Assembly and remove the Fixing
assembly.
2. Remove the old type Rear Claw Stopper Unit (Fixing Sub Thermistor 2 Holder) and mount the new type
Rear Claw Stopper Unit [B] to which the diode is attached (1 connector, edge saddle and 1 screw).

B. How to remove the Static Charge Eliminator on the Fixing Roller side:
1. Remove the Fixing Front Cover. (2 screws)
2. Remove the Handle Belt and slide it to the rear side, and then remove the Fixing Upper Cover (1
screw).
3. Open the Fixing Cleaning Web Cover (2 screws). Note: Because it is pressurized, hold the Fixing
Cleaning Web Cover to remove the 2 screws.
4. Remove the Fixing Cleaning Web.
5. Remove the Fixing Roller Static Eliminator. (1 screw/1 boss). Note: Be careful not to drop the Fixing
Roller Static Eliminator inside the Fixing Assembly.

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C. How to replace the Lower Fixing Diode Assembly:

1. Remove the Fixing Drive Unit (Wire saddles, edge saddle, re-use band, 3 connectors and 3 screws).
2. Remove the Fixing Pins. (2 pcs). Note: Because it is pressurized, hold the Upper Fixing Assembly to
remove each Fixing Pin.

3. Disconnect the Connectors of the Heater Unit (wire saddle and 6 connectors).
4. Separate the Upper Fixing Assembly from the Lower Fixing Assembly.
5. Remove the Fixing Inlet Guide. [a] is a stepped screw and [b] is a binding screw.

6. Remove the Pressure Roller Unit.

7. Remove the Pressure Roller Static Eliminator Unit (2 screws).

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 e-Support Filename: TP13 020.pdf
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8. Mount the new type Lower Fixing Diode Assembly [D] . Note: When mounting this Assembly, be sure
to use the 2 screws [F] supplied together with the new type Lower Fixing Diode Assembly [D] instead of
the 2 screws [E] removed in Step 7 above.

D. Put the Fixing Assembly back in the Main Body after reassembling the removed parts from the Fixing
Assembly.
Points to note when attaching the Fixing Cleaning Web:
1. Be careful not to mistake the attaching direction of the Fixing Cleaning Web. The left below photo
shows the correct direction.
2. If the Web is stained, attach the Fixing Cleaning Web after winding the Web around the Web Take-up
Roller about a half turn to one turn.

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 e-Support Filename: TP13 020.pdf
Date: 01-18-13

Point to note about service work:

When mounting the new type Lower Fixing Diode Assembly [D] , if the Lower Fixing Duct [9] is the old
type [G], Lower Fixing Duct [G] and the new type Lower Fixing Diode Assembly [D] interfere with each
other. In this case, remove the old type Lower Fixing Duct [G] (1 boss and 2 claws) and replace it with the
new type [H].

SERVICE PARTS:

Figure
Description Part Number
Number
Old Static charge eliminator FC9-6170-000
1 810
New Lower fixing diode assembly FM1-B151-000
Old Left sub thermistor holder FC8-7252-000
2
New Rear claw stopper unit FM3-7350-000
Old Static charge eliminator FC0-2111-000
3 811
New Rear claw stopper unit FM3-7350-000
Old Upper fixing assembly FM3-7340-020
4
New Upper fixing assembly FM3-7340-030
Old N/A N/A
5 810
New Lower fixing duct FC9-8847-000

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