e-Support Filename: TP11 249.

pdf
Date: 07-19-11

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

See Table Below

SUBJECT:
Measures to Minimize Jam Codes 0101 and 0102

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

Products Affected: Serial Numbers Affected:

imageRUNNER ADVANCE C9075PRO All FMZ and GNE Serial Numbers Affected
imageRUNNER ADVANCE C9075PRO HJW00001 ~ HJW50221
imageRUNNER ADVANCE C9065PRO All FNE and GNQ Serial Numbers Affected
imageRUNNER ADVANCE C9065PRO HJX00001 ~ HJX50094
imageRUNNER ADVANCE C7065 All FNW and GPP Serial Numbers Affected
imageRUNNER ADVANCE C7065 HJY00001 ~ HJY50413
imageRUNNER ADVANCE C7055 All FPG and GQG Serial Numbers Affected
imageRUNNER ADVANCE C7055 HJZ00001 ~ HJZ50747

GENERAL:
This Technical Publication details measures to minimize jam codes 0101 and 0102 from either the left or
right 1.1K Paper Deck Assemblies.

DETAILS:
When paper is loaded into either the left or right 1.1K Paper Deck and is higher than the maximum capacity
of the paper deck, one of the following may occur:
1. The lifting plate may be skewed which allows the paper pick-up roller at the paper pick-up
assembly. This failure causes the paper pick-up roller not to reach the stack of paper causing a jam
to occur.
a. Jam code 0101: Delay jam at the right deck pick-up sensor
b. Jam code 0102: Delay jam at the left deck pick-up sensor
2. The paper level cannot be detected properly due to the failure of the paper lifting plate not lifting
properly.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 8
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
 e-Support Filename: TP11 249.pdf
Date: 07-19-11

The reason this may occur is because the paper lifting plate descends quickly when the 1.1K Paper Deck [1]
is detached and pulled out. This force loosens [A] the wire [2] pulling the paper lifter plate up and down by
means of the transmission shaft [3].

To minimize these occurrences, a damper (XH9-0148-000) [4] is being added to apply brake force to the
paper lifting plate. This will allow the lifting plate to lower slowly and evenly.

As the installation of the damper may take over one (1) hour, a simple brake (FC1-3796-000) [5] can be
installed as a temporary measure.

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SERVICING PROCEDURE:
The following procedure is needed for each 1.1K Paper Deck Assembly affected. Whether installing the
damper or the brake, please refer to the procedure for the part you wish to install.

Procedure for Installing the Brake

1. Remove the front cover of the paper deck assembly.
2. Attach the PA brake pads (FC1-3796-000) [2] and the leaf spring (FC1-3975-000) [3] to the front
end of the transmission shaft [1].

3. Attach the cop washer [5] to the damper holder [4] with a piece of tape.

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4. Screw the damper holder [4], from the previous step, to the 1.1K Paper Deck Assembly using the RS
screw [6].

5. Re-install the front cover of the paper deck that was removed in Step 1.

Procedure for Installing the Damper

1. Remove the 1.1K Paper Deck from the main body.
2. Remove the front cover of the 1.1K Paper Deck.
3. Remove the four (4) screws [D] and remove the front shaft support [10] and the rear shaft support
[11].

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4. Pull out the transmission shaft [A] together with the deck lifting plate wire.

5. Replace the old transmission shaft [A] with the the new type (FC8-2530-000) [6].

NOTE:
When winding the deck lifting plate wire around the front and rear lift pulleys, be careful to match the
direction of the windings.

6. Install the new transmission shaft taking care to install the bearing [13] and e-ring [7] in order for
both front and rear sides.

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7. Install the new transmission shaft and deck lifting plate wire for the lifting plate onto the 1.1K Paper
Deck Assembly.
8. Turn the lifter gear [12] by hand and make sure that the paper lifting plate raises level with ease. If
the plate does not raise level or smoothly, the windings mention in Step 6 are probably out of phase.
If this is the case, take out the transmission shaft and deck lifting plate wire and ensure the windings
are correctly installed.

9. Install and secure the oil damper (XH9-0148-000) [3] with two (2) PH2x4 screws (XA1-1200-407)
[4] onto the damper holder [1].

CAUTION!

S
Do not use much force when installing the oil damper. Ensure the oil damper is secured by hand
! tightening. If the oil damper is secured too tightly, the outer shell may crack causing oil to leak
from the damper. If this occurs, replace the oil damper with a new one.

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10. When installing the damper holder [1] on the transmission shaft [1], apply a small drop of super lube
grease (FY9-6005-000) [9]. The drop should be between 2~4mm [B] from the end of the
transmission shaft [6].

11. After installing the damper holder, move the transmission shaft in the direction from front to rear to
check for play. If there is no play, suspect an installation error and perform the following:
a. If the damper holder [1] rides on the sheet metal [C] reinstall the damper holder.
b. If the gear on the oil damper does not mesh with the 27Z gear [2], reinstall the damper holder
and ensure both gears mesh properly.

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SERVICE PARTS:
Description Part Number QTY
Old
1
New Holder, Damper FC6-3764-000 1
Old
2
New Gear, 27T FS4-0012-000 1
Old
3
New Damper, Oil XH9-0148-000 1
Old
4
New Screw PH2X3 (S) XA1-1200-409 1
Old
5
New Screw, RS,M4 XA9-0732-000 1
Old
6
New Shaft, Transmission FC8-2530-000 1
Old
7
New Ring, E XD9-0137-000 7
Old
8
New Pin, Parallel XD9-0289-000 4
Old
9 Lube, Super Lube Grease (85g) FY9-6005-000 1
New
Old
10
New Spring, Leaf FC1-3975-000 1
Old
11
New Pad, Brake, PA FC1-3976-000 1
Old
12
New Washer, Cop XD1-1105-239 1
Old FM3-9829-000
13 1.1K Right Paper Deck Ass’y 1
New FM3-9829-010
Old FM3-9830-000
14 1.1K Left Paper Deck Ass’y 1
New FM3-9830-010

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