1793 Smollan Brochure All Interactive

ACADEMY
ENTER
LEARNING ACADEMY 2017
CONTENTS WORKSHOP E-LEARNING MOOCS

KEYS
BUILDING BLOCKS
INDIGROW
Delivering Personal Mastery
SKILLGROW
Developing Functional Skills
PROGROW
Developing Business Skills
DIGIGROW
Using Technology Smartly
INTERNATIONAL TRAINING CURRICULUM
MOTIVATIONAL VIDEOS
CONTACT INFORMATION
BUILDING BLOCKS
BUILDING BLOCKS
OPERATIONS
FINANCE OPERATIONS
CALL CENTRE
IT
ACTIVATION
BUILDING BLOCKS OPERATIONS
NOTE | Each training course has been colour

Strategy Execution
coded to refer back to the relevant competence.
Strategic Thinking and Decision Making
Processing Details
Managing Managers for Results
Communicating Information
The Expert Negotiator
OPERATIONS
Evaluating Probl/ems Finance for Non-Financial Manager
Adjusting to Change Perfect Presentation Skills
Structuring Tasks Business Strategy Essential
Providing Leadership Personal Mastery
Investigating Issues Consultative Selling

Management vs Leadership
Giving Support
Project Management
Driving Success
Managing for Results
Emotional Intelligence
Chairing Disciplinary Enquiries
Communication Intelligence
Essential Assertiveness Skills
Coaching for Results
Managing Discipline in the Workplace
Managing Performance
MERCHANDISER Recruiting for Success

Employee Administration
MS Office
Adjusting to Change
FIELD MARKETER Conflict Management
Managing Time for Results
Negotiating for Results
AREA MARKETER SALES CONSULTANT Closing a Deal with a Customer

Business Writing Skills
Attention to Detail
Problem Solving and Decision Making
JUNIOR MANAGEMENT Call Cycle
Smollan Mobile Finance (SMF)
Basic Management and Leadership
MIDDLE MANAGEMENT In-store Sales
Winning at the Point of Purchase
Basic Team Leading Skills
SENIOR MANAGEMENT Planning and Organising

Stress and Self-Management
Business Etiquette
Occupational Health and Safety
Cold Chain Merchandising
Field Sales
Group Orientation
Area Marketer
Merchandiser Field Marketer Junior Management Middle Management Senior Management
Sales Consultant
BUILDING BLOCKS MERCHANDISER OPERATIONS
MERCHANDISER

BUILDING BLOCKS FIELD MARKETER OPERATIONS
FIELD MARKETER
Basic Team Leading Skills
Business Etiquette
*Only applicable if courses and

competencies for the following
roles have been completed:
MERCHANDISER
AREA MARKETER
BUILDING BLOCKS OPERATIONS
SALES CONSULTANT
AREA MARKETER SALES CONSULTANT
Conflict Management

MERCHANDISER
FIELD MARKETER
BUILDING BLOCKS JUNIOR MANAGEMENT OPERATIONS
JUNIOR MANAGEMENT
Coaching for Results

Consultative Selling
Managing Performance
Personal Mastery
Project Management

MERCHANDISER
FIELD MARKETER
BUILDING BLOCKS MIDDLE MANAGEMENT OPERATIONS
MIDDLE MANAGEMENT

MERCHANDISER
FIELD MARKETER
JUNIOR MANAGEMENT
BUILDING BLOCKS SENIOR MANAGEMENT OPERATIONS
SENIOR MANAGEMENT

MERCHANDISER
FIELD MARKETER
JUNIOR MANAGEMENT
MIDDLE MANAGEMENT
FINANCE
BUILDING BLOCKS
OPERATIONS
FINANCE OPERATIONS
NOTE | Each training course has been colour Strategy Execution
Strategic Thinking
Processing Details and Decision Making
Communicating Information Business Strategy Essentials
Providing Leadership Managing Managers for Results
Adjusting to Change Managing for Results
Structuring Tasks Project Management for Non-Project Managers

Cracking the Creativity Code (MOOC)
OFFICER Driving Success
Evaluating Problems
Finance for Non-Financial Manager
Presentation Skills
Investigating Issues
Management vs. Leadership
SENIOR OFFICER Giving Support Developing Interpersonal Competencies and Dealing with Difficult People
Performance Management
JUNIOR MANAGER Competency Based Recruitment

Negotiating for Results Expert Negotiator
MIDDLE MANAGER Conflict Management
SENIOR MANAGER Essential Assertiveness Skills

Adjusting to Change
Stress Management
Coaching for Success
Professional Etiquette (MOOC)
Protection of Personal Information (POPI)
Attention to Detail
Understanding and Interpreting Information
MS Office
Officer Snr Officer Junior Manager Middle Manager Senior Manager
FINANCE
BUILDING BLOCKS OFFICER
OPERATIONS
OFFICER

FINANCE
BUILDING BLOCKS SENIOR OFFICER
OPERATIONS
SENIOR OFFICER
Conflict Management

OFFICER
FINANCE
BUILDING BLOCKS JUNIOR MANAGER
OPERATIONS
JUNIOR MANAGER
Presentation Skills

OFFICER
SENIOR OFFICER
FINANCE
BUILDING BLOCKS MIDDLE MANAGER
OPERATIONS
MIDDLE MANAGER

OFFICER
SENIOR OFFICER
JUNIOR MANAGER
FINANCE
BUILDING BLOCKS SENIOR MANAGER
OPERATIONS
SENIOR MANAGER

OFFICER
SENIOR OFFICER
JUNIOR MANAGER
MIDDLE MANAGER
BUILDING BLOCKS CALL CENTRE

Leading and
Delivering Change
CALL CENTRE
Processing Details Business Strategy
Structuring Tasks Essentials
Basic Project Management
Driving Success
Communicating Information
Providing Leadership Leading and Coaching for Superior Results
Building Relationships Chairing Disciplinary Enquiries
Evaluating Problems Developing Interpersonal Competencies
and Dealing with Difficult People
Adjusting to Change
Strategy Execution
Innovation in the Workplace
Strategic Thinking and Decision Making
Smollan Mobile Finance
Recruiting for Success
Managing Discipline
CALL CENTRE AGENT Performance Management

Finance for Non-Financial Managers
Motivation Methods and Strategies
CALL CENTRE TEAM LEADER Motivation
Teams that Work
On-the-job Coaching
Coaching for Performance
CALL CENTRE SUPERVISOR Managing for Results: Achieving Results through Others
Problem Solving through Productive Thinking
CALL CENTRE OPERATIONS MANAGER Presentation Skills

Personal Leadership
CALL CENTRE MANAGER The Expert Negotiator
Managing Change
Customer and Client Satisfaction
Customer Service Fundamentals
Attention to Detail
Negotiating for Results
Stress Solutions at Work
Brilliant Writing Skills
Conflict Management
Documenting Facts, Interpreting Data, Examining Information
Call Centre Agent Call Centre Team Leader Call Centre Supervisor Call Centre Operations Manager Call Centre Manager
BUILDING BLOCKS CALL CENTRE AGENT CALL CENTRE
CALL CENTRE AGENT
Conflict Management
Customer And Client Satisfaction

BUILDING BLOCKS CALL CENTRE TEAM LEADER CALL CENTRE
CALL CENTRE TEAM LEADER
Coaching For Performance
Personal Leadership
Presentation Skills

CALL CENTRE AGENT

BUILDING BLOCKS CALL CENTRE SUPERVISOR CALL CENTRE
CALL CENTRE SUPERVISOR

CALL CENTRE AGENT

CALL CENTRE
BUILDING BLOCKS CALL CENTRE
OPERATIONS MANAGER
CALL CENTRE OPERATIONS MANAGER

CALL CENTRE AGENT

BUILDING BLOCKS CALL CENTRE MANAGER CALL CENTRE
CALL CENTRE MANAGER

CALL CENTRE AGENT

CALL CENTRE OPERATIONS MANAGER
BUILDING BLOCKS ACTIVATION
ACTIVATION
coded to refer back to the relevant competence. Scenario
Execution
Processing Details
Communicating Information Scenario Planning
CONSULTANT
and Strategic
Evaluating Problems Thinking
Structuring Tasks
Business Strategy Essentials
Providing Leadership
MENTOR Adjusting to Change
Driving Success
Basic Project Management*
Building Relationships
Finance for Smollan
TRAINER Finance for Non-Financial Manager
Perfect Presentation Skills
PROJECT TEAM LEADER Call Cycle

Performance Management
Managing Discipline
FIELD MANAGER Managing Admin and Payroll
Competency Based Recruitment
Networking Skills
NATIONAL ACCOUNTS MANAGER Customer and Client Satisfaction

Personal Leadership
Basic Management Functions
REGIONAL MANAGER
Negotiating for Results Expert Negotiator
Assertiveness and Conflict Management
Adjusting to Change
NATIONAL OPERATIONS MANAGER Business Writing Skills
On the Job Coaching
Consultative Selling for Activation
NEW BUSINESS DEVELOPMENT MANAGER Understanding and Interpreting Information

Project National National New Business

Field Regional Client
Consultant Mentor Trainer Team Accounts Operations Development
CLIENT EXECUTIVE Leader
Manager
Manager
Manager
Manager Manager
Executive
BUILDING BLOCKS CONSULTANT ACTIVATION
CONSULTANT
BUILDING BLOCKS MENTOR ACTIVATION
MENTOR

CONSULTANT
BUILDING BLOCKS TRAINER ACTIVATION
TRAINER

CONSULTANT
MENTOR
BUILDING BLOCKS PROJECT TEAM LEADER ACTIVATION
PROJECT TEAM LEADER

CONSULTANT
MENTOR
TRAINER
BUILDING BLOCKS FIELD MANAGER ACTIVATION
FIELD MANAGER
Customer And Client Satisfaction

CONSULTANT
MENTOR
TRAINER
PROJECT TEAM LEADER
NATIONAL ACCOUNTS
MANAGER
NATIONAL ACCOUNTS MANAGER

CONSULTANT
MENTOR
TRAINER
PROJECT TEAM LEADER
FIELD MANAGER
BUILDING BLOCKS REGIONAL MANAGER ACTIVATION
REGIONAL MANAGER

CONSULTANT
MENTOR
TRAINER
PROJECT TEAM LEADER
FIELD MANAGER
NATIONAL OPERATIONS
MANAGER
NATIONAL OPERATIONS MANAGER

CONSULTANT
MENTOR
TRAINER
PROJECT TEAM LEADER
FIELD MANAGER
REGIONAL MANAGER
NEW BUSINESS
DEVELOPMENT MANAGER
NEW BUSINESS DEVELOPMENT MANAGER

CONSULTANT
MENTOR
TRAINER
PROJECT TEAM LEADER
FIELD MANAGER
REGIONAL MANAGER
BUILDING BLOCKS CLIENT EXECUTIVE ACTIVATION
CLIENT EXECUTIVE

CONSULTANT
MENTOR
TRAINER
PROJECT TEAM LEADER
FIELD MANAGER
REGIONAL MANAGER
NEW BUSINESS DEVELOPMENT MANAGER
BUILDING BLOCKS IT
NOTE | Each training course has been colour Strategy Execution

Strategic Thinking
IT
Driving Success and Decision Making
Communicating Information Business Strategy Essentials
Evaluating Problems Managing Managers for Results
Showing Resilience Neuroscience and Decision Making

Structuring Tasks
Project Management for Non-Project Managers
Innovation the Key to Business Success (MOOC)
Investigating Issues
Innovation A Goal for All (E)
Giving Support
Innovation for Powerful Outcomes (MOOC)
Processing Details Finance for Non-Financial Manager
Creating Innovation Perfect Presentation Skills
Adjusting to Change Management vs. Leadership
Developing Interpersonal Competencies and Dealing with Difficult People
Performance Management (Level)
Competency Based Recruitment
B BAND Negotiating for Results Expert Negotiator
C BAND Conflict Management

D LOWER Essential Assertiveness Skills

Coaching for Success
Driving Success with Emotional Intelligence Part 1 (MOOC)
D UPPER Adjusting to Change
Stress Management
Customer Service for Client/Customer Facing Employees
E BAND Professional Etiquette (MOOC)

Decision Quality (MOOC)
MS Outlook Productivity
Attention to Detail
Qlikview Designer
Qlikview Developer
SQL
MS Office (Excel, Word, PowerPoint)
B Band C Band D Lower D Upper E Band
BUILDING BLOCKS B BAND IT
B BAND

BUILDING BLOCKS C BAND IT
C BAND
Conflict Management

B BAND
BUILDING BLOCKS D LOWER IT
D LOWER

B BAND
C BAND
BUILDING BLOCKS D UPPER IT
D UPPER
Innovation The Key To Business Success (MOOC)
Innovation A Goal For All (E-Learning)

B BAND
C BAND
D LOWER
BUILDING BLOCKS E BAND IT
E BAND

B BAND
C BAND
D LOWER
D UPPER
INDIGROW
INDIGROW
Delivering Personal Mastery
PERSONAL GROWTH
CONFLICT AND NEGOTIATION
COMMUNICATION
TIME AND STRESS

PERSONAL
INDIGROW
GROWTH
PERSONAL GROWTH
Accountability At Work How To Manage Your Emotions

Achieve Success With Emotional Intelligence Part 1 Increasing Your Emotional Intelligence
Behavioural Excellence Managing Changes
Building Resilience Mental Models
Critical Thinking Skills Personal Mastery
Cultural Competency Productive Work Habits
Developing Positive Relationships Professional Etiquette
Diversity Awareness Resilience
Emotional Intelligence (E-Learning) Social Media At Work
Emotional Intelligence (Workshop) The Golden Rule
Ethics In The Workplace Why We Struggle With Tough Decisions
How To Make Yourself Indispensable
ACCOUNTABILITY PERSONAL
E-LEARNING INDIGROW
AT WORK GROWTH
ACCOUNTABILITY AT WORK
Overview
Picture a workplace where mistrust is the norm, employees are
concerned with protecting their reputations, and teams seek to defend
their turf and often fail to keep their promises.
Now, picture a workplace where trust is unquestioned, commitments

are clear, personal responsibility is high, people take ownership of
problems, and mistakes are treated as opportunities to improve
rather than reasons to blame. This is a culture of accountability the
cornerstone of a positive work environment.
Key Learning Area Covered Include:

Identify the benefits of accountability and the areas in which it is
most important
Recognize the components for building personal accountability
Recognize the components for encouraging mutual accountability
Target Overcome obstacles to accountability
Duration Price Provider
Audience Engage in conversations that resolve broken agreements and lead to
a greater commitment to expectations in the future
12 hour s Free This cour se is E-Learning

for anyone who (Soft Skills)
would like to
know more about
accountability in a
wor kplace.
ACHIEVE SUCCESS WITH PERSONAL
MOOCS INDIGROW
EMOTIONAL INTELLIGENCE GROWTH
ACHIEVE SUCCESS WITH EMOTIONAL INTELLIGENCE PART 1
Overview
Success and happiness are what most of us chase for most of our
lifetimes. Interestingly, little is taught in schools about how to achieve
success beyond the academic measures.
This course is offered to enable as many people as possible to cultivate

traits, skills and habits that will lead them to achieving success and
happiness.
The course is a simple start of a lifelong journey of self-improvement

and development. This course also offers an opportunity to work in a
structured manner to define, discover and achieve success in a fun way.

What is success?
Thinking, language and success
Target Gratitude and brain rewiring
Duration Price Provider Emotional intelligence and success
Audience
Abundance and appreciate enquiry
Communication for success
Thinking techniques
15 Weeks Free Manager s, Leader s Taylors Univer sity Personal mission and goal setting
(Self-Paced) and Mentor s. (Malaysia)
BEHAVIOURAL PERSONAL
WORKSHOP INDIGROW
EXCELLENCE GROWTH
BEHAVIOURAL EXCELLENCE
Overview
This 2 day workshop is ideal for participants who requires a perfect
balance with work and personal life, and how to cope with stress that
impacts behaviour.

Understand coping and stress as well as how this manifests in
behaviour
Purposeful versus being distracted and disengaged in work and life
Balancing your wheels identifying the flat spots that slows us
down and that limits our potential
Small jackals how small things can affect our mindset and
behaviour and how to change this
Batting practice facing the various deliveries in the form of
behaviour from others and how to ensure productive relationships
Target Responding to the GPS understanding my own maps as well as
Duration Price Provider those of others towards productive relationships
Audience
2 Days R5,500.00 Management Level External

BEHAVIOURAL PERSONAL
WORKSHOP INDIGROW
RESILIENCE GROWTH
BUILDING RESILIENCE
Overview
The Resilience eLearning programme will prepare you to bounce back
from adversity. You will be more skilled at building your
self-esteem as a foundation of resilience. You will know how to make
and maintain connections to build resilience. Youll be prepared to accept
and embrace change. Have the knowledge to use flexibility thinking
to overcome obstacles. Last, but not least, youll be able to implement
stress management and relaxation strategies to maintain resilience.

How to build quake-proof resilience by being firm and flexible
How to recognize your inner voices: critic, worrier, victim
Learn how to build a support network
How to strengthen connections and work through conflict
How to set goals and achieve them
Target The four stages of change: denial, anger, bargaining, acceptance
Audience Recognizing and overcoming resistance
Characteristics of personal responses to change: No!, Go!, Slow,
and Flow
2 Days R0,000.00 Management Level External

CRITICAL PERSONAL
E-LEARNING INDIGROW
THINKING SKILLS GROWTH
CRITICAL THINKING SKILLS
Overview
The Critical thinking E-Learning will encourage reasonable thinking and
reflective thinking that is focused on deciding what to believe and what
to do.
It requires collecting information and then thoughtfully evaluating it in

order to guide decision making.
Critical thinking helps you to make better decisions by engaging in logical

reasoning, avoiding mistakes due to bias or inaccurate assumptions, and
systematically working through options to identify the most relevant and
reasonable solution.

How critical thinking enables you to think creatively, solve problems
systematically, and detects inconsistencies in reasoning
Target The Johari Window of awareness
Duration Price Provider Critical thinking mistakes like rationalization, emotional thinking,
Audience
forms of bias, and tunnel vision
How examination, exploration and evaluation can be used to
heighten your critical thinking
23 Hours Free This cour se is E-Learning

wants to upskill
themselves on their
thinking skills.
CULTURAL PERSONAL
E-LEARNING INDIGROW
COMPETENCY GROWTH
CULTURAL COMPETENCY
Overview
Culture is the shared values, traditions, norms, customs, art, history,
folklore, and institutions of a specific group of people. A fancy definition
of cultural competency is the willingness and ability to interact
respectfully and effectively with individuals and groups, acknowledging
the common and different elements of our cultural identities. The
result is words and actions that recognize, affirm, and value the worth
of individuals and communities and protect and preserve the dignity of
each. Cultural intelligence is another term for cultural competence.

Developing personal cultural awareness
How to build rapport and communicate with your entire body
Techniques for giving feedback to ensure understanding
Halls pattern of communication
Target Behaviours that support and undermine cultural competency
Duration Price Provider Strategies for handling sensitive situations
Audience
23 Hours Free This cour se is for E-Learning

anyone that would (Soft Skills)
like to improve
their knowledge on
cultural awareness.
DEVELOPING PERSONAL
E-LEARNING INDIGROW
POSITIVE RELATIONSHIPS GROWTH
DEVELOPING POSITIVE RELATIONSHIPS
Overview
After youve completed this course, youll be able to base every
relationship at work on a common purpose. Youll know how to
demonstrate actions that build trust and avoid those that erode it. Youll
be prepared to model the positive relationship behaviours that you seek
in others, as well as manage not manipulate your relationships.
Youll be more skilled at implementing strategies to improve or survive
certain relationships. And last, but not least, youll know how to set
boundaries and stand your ground.
After youve completed this course, youll be able to base every

relationship at work on a common purpose. Youll know how to
demonstrate actions that build trust and avoid those that erode it. Youll
be prepared to model the positive relationship behaviours that you seek
in others, as well as manage not manipulate your relationships.
Target Youll be more skilled at implementing strategies to improve or survive
Audience certain relationships. And last, but not least, youll know how to set
boundaries and stand your ground.

would like to
develop positive
relationships at
wor k.
PERSONAL
E-LEARNING DIVERSITY AWARENESS INDIGROW
GROWTH
DIVERSITY AWARENESS
Overview
The Diversity Awareness E-Learning programme uncovers the source
of unfair treatment and differences among people in organisations,
Traditional diversity awareness programmes have focused on the
treatment of women and minorities. However, differences arise from
a host of other traits as well as including age, religious beliefs, physical
abilities and educational background.

The problem that exists within the historical approach to diversity
training and the solution
How to recognize and overcome a fundamental attribution error
Examples of micro-affirmations which help to compensate for
micro-inequities and make others feel valued
Target
Audience

anyone who would (Soft Skills)
like to learn more
of Diver sity.
EMOTIONAL PERSONAL
E-LEARNING INDIGROW
INTELLIGENCE GROWTH
EMOTIONAL INTELLIGENCE
Overview
The Emotional Intelligence E-Learning programme discusses how
motivated business professionals are looking for every edge to be
successful in the workplace. Naturally, many develop expertise in
technical or task-oriented skills in order to enhance their careers.
However, those who have high level of awareness and control over their
emotions and use their emotions to connect with others and develop
positive relationships.

Manage your emotions by recognizing how thoughts and emotions
are connected
Improve your self-control by identifying physical cues that indicate
your emotions may be taking over
Discover how emotional intelligence can help you develop more
positive relationships at work and a more optimistic outlook
Target Learn how to use assertive communication to express your needs
Audience and feelings appropriately
Explore how to use emotional intelligence to bounce back from
setbacks

wants to improve
their knowledge
on emotional
intelligence.
EMOTIONAL PERSONAL
WORKSHOP INDIGROW
INTELLIGENCE GROWTH
EMOTIONAL INTELLIGENCE
Overview
Emotional Intelligence is the ability to identify, understand and control
ones thoughts and feelings, communicate them clearly to others and
interact with empathy towards others emotions.
This workshop explores the basis of emotional intelligence and gives

guidelines on applying the theories in everyday situations that arise
when working with people.

Principles and concepts the six principles of Emotional
Intelligence
Self-awareness and self-management
Social awareness the impact of emotional intelligence on life and
work interactions
Managing relationships at work Team development
Target The role of emotional intelligence in life and work situations
Audience
2 Days R 2500.00 All Internal

(Cost for in-house
on request)
ETHICS IN THE PERSONAL
E-LEARNING INDIGROW
WORKPLACE GROWTH
ETHICS IN THE WORKPLACE
Overview
The Ethics in the Workplace E-Learning uncovers the common
understanding of ethics and how it relates to living with standards of
what is right and what is wrong. It also highlights how people should
behave. People often think about behaviours to engage in, behaviours to
refrain from, and specific values such as; honesty, fairness and integrity.

Benefits of an ethical workplace
Guidelines for achieving and ethical workplace
Decision making tools and analysis
How to handle and discipline unethical people
Building an ethics policy
Working through ethical dilemmas setbacks
Target
Audience

anyone who wants (Soft Skills)
to under stand
Ethics in the
wor kplace.
HOW TO MAKE PERSONAL
E-LEARNING INDIGROW
YOURSELF INDISPENSABLE GROWTH
HOW TO MAKE YOURSELF INDISPENSABLE
Overview
The How to Make Yourself Indispensable Learning programme
discusses the roles that employees perform within an organisation.
Todays workplace requires that an individual readily takes on a range
of tasks to accommodate frequent organisational changes and remain
productive. Flexibility is a long-standing and valuable trait in the working
environment and an increasingly necessary element with todays
technological advances.

Take responsibility for the results of your work and review processes
to make improvements
Step outside your comfort zone to take advantage of career-building
opportunities
Network and communicate effectively between departments to
expand your scope of influence
Target Set aside emotions and excel under pressure
Audience Implement high standards for teams and encourage team members
Learn to be a replaceable employee by sharing your knowledge
and working through change to become a positive influence
Examine the three root causes for problems and effectively analyse
23 Hours Free This cour se is for E-Learning and resolve issues
anyone who would (Soft Skills) Increase your intellectual flexibility by building mental agility and
like to learn the foreseeing needs
roles within an
organisation.
HOW TO MANAGE PERSONAL
E-LEARNING INDIGROW
YOUR EMOTIONS GROWTH
HOW TO MANAGE YOUR EMOTIONS
Overview
In a typical work day, workers encounter situations that spark a variety
of emotions. There are disagreements over decisions, frustration that
a boss is not taking you seriously, disappointment over not getting a
promotion, or perhaps complete dissatisfaction with a job. In order
to get through the day, it is important to know when and how to
express emotions, and when to keep them in check. Outbursts, passive-
aggressive behaviour, or detachment are never responsible ways to
handle emotions at work.

Understand the trigger-perception-response cycle
Learn to recognize and control physical responses to emotions
Creating productive confrontations
How to handle your own outbursts and others outbursts, in the
Target moment and after the fact
Duration Price Provider Understanding the difference between constructive and destructive
Audience
communication

anyone having (Soft Skills)
trouble managing
their emotions.
INCREASING YOUR PERSONAL
E-LEARNING INDIGROW
EMOTIONAL INTELLIGENCE GROWTH
INCREASING YOUR EMOTIONAL INTELLIGENCE
Overview
The Increasing Emotional Intelligence E-Learning Programme will help
you recognize how to develop your level of emotional intelligence.
Youll know how to identify negative consequences of unmanaged

emotions on your personal effectiveness. You will be able to describe the
importance of emotional intelligence to building good relationships.

The difference between Emotional Intelligence and IQ and why EI
matters more
Arguments for the source of EI, nature or nurture and how the
emotional brain functions
How EI effects mood manipulation, hope and optimism
Get inside the mind of high achievers and learn the secrets of their
thinking patterns
Target Reaching a sense of your own EI and overcoming limitations
Audience What distorted thinking is and how to avoid it

anyone wanting (Soft Skills)
to increase
their emotional
intelligence.
PERSONAL
MOOCS MANAGING CHANGES INDIGROW
GROWTH
MANAGING CHANGES
Overview
How many changes have you already dealt with in your life? Did you
welcome them as an opportunity, or did you feel like you were in
difficulty? Lets see how to best address them, both in private and
at work. The only constant in our lives is change. Sometimes, we
consciously decide to make a change in our lives (e.g. when we change
jobs, or when we move to a new city); at other times the environment
changes around us, forcing us to adapt to new conditions.

In this course, you will learn the main dynamics related to personal
and professional individual moments of changes
Knowing the dynamics, it will be easier to be aware of emotions
(your own and of others) that any change brings
Target
Audience
Self-Paced Free All Open Learning

PERSONAL
E-LEARNING MENTAL MODELS INDIGROW
GROWTH
MENTAL MODELS
Overview
Each one of us has a perception of reality about how the world
works a mental model that provides understanding, guides thinking,
and directs decision making. Built from everyday experiences, outside
influences, and rewards such as money and success, mental models can
be both beneficial and detrimental to success.
This program will show you how to examine your mental models
to separate fact from opinion, clarify assumptions, and reveal
hidden beliefs. Using interactive exercises and activities, this learning
experience illustrates the need to tune into ones surroundings, look for
opportunities, and approach work with an open mind.

Benefits and drawbacks of mental models
Origins of mental models
Target Compare different mental models among various industries
Audience How to reveal hidden assumptions and rethink misconceptions
How to use creative swiping to your advantage
Creating new mental models and share them
23 Hours Free Anyone seeking to E-Learning

be successful. (Soft Skills)
PERSONAL PERSONAL
WORKSHOP INDIGROW
MASTERY GROWTH
PERSONAL MASTERY
Overview
Personal and Professional Mastery teaches the key principles of success
and productivity through personal mastery practice, using skills and
steps that need to be consistently applied to positively change personal
performance and that of others.
This motivational workshop explores life success processes and

combines management and leadership theory and practice with
elements of personal mastery philosophy, assertiveness, emotional
intelligence and life coaching.

Why and how emotional skills can be developed
To create self-insight and self-awareness through
How emotion impacts and influences behaviour in the highly
complex interaction between an individual and their environment in
Target a team context
Audience Explore and apply techniques in order to learn and practice effective
emotional skills
2 Days TBC Field Manager s and External

Regional Manager s
PRODUCTIVE PERSONAL
E-LEARNING INDIGROW
WORK HABITS GROWTH
PRODUCTIVE WORK HABITS
Overview
After youve completed this course, youll be able to recognize the
difference between true productivity and fake productivity. Youll know
how to prioritize your daily work based on your key results. Youll be
able to improve your ability to focus. Youll know how to eliminate
habits that detract from your productivity. Youll be prepared to work
effectively with colleagues. And last, but not least, youll be more skilled
at cultivating the nine habits that will increase your productivity.

Benefits of working productively
Identifying your purpose and prioritizing key results
Focusing on outcomes and planning your day
Evidence against multi-tasking
How to minimize interruptions and find immersion in activities
Target The law of diminishing returns
Audience How to break bad habits like procrastination, negativity, and
succumbing to distractions

would like to learn
productive wor k
habits.
PERSONAL
MOOCS PROFESSIONAL ETIQUETTE INDIGROW
GROWTH
PROFESSIONAL ETIQUETTE
Overview
While it is true that professionalism encompasses how we present
ourselves outwardly, the meaning of the term goes far beyond
appearances. Professionalism also encompasses inward characteristics
and attitudes that affect how others in the workplace perceive us.
In this course, you will learn about typical workplace etiquette protocols,
communication standards, and cultural awareness strategies in order to
navigate these common obstacles as smoothly as possible.

Summarise the principles of proper courtesy as they are practiced
in the workplace
Describe ways to apply proper courtesy in different professional
situations
Identify and describe the qualities of a desirable employee from an
Target employers perspective
Audience Distinguish among and describe the three common forms of
workplace communication, and how each may be used to handle a
variety of situations
Discuss the effects that improper communication and poor listening
may have on the work environment
Self-Paced Free This cour se Saylor.org Academy
Identify examples of the proper and improper use of technology in
will interest (USA) the workplace
anyone looking
Evaluate how technology affects communication in the workplace
to improve on
Define the phrase diversity in the workplace
their professional
appearance. Explain how cultural diversity affects the workplace
Identify common cultural differences, taboos, and customs that may
be practiced in the workplace, and discuss ways to navigate and
honour them
PERSONAL
E-LEARNING RESILIENCE INDIGROW
GROWTH
RESILIENCE
Overview
The Resilience E-Learning programme will prepare you to bounce back
from adversity. You will be more skilled at building your self-esteem
as a foundation of resilience. You will know how to make and maintain
connections to build resilience. Youll be prepared to accept and
embrace change. Have the knowledge to use flexibility thinking to
overcome obstacles. Last, but not least, youll be able to implement
stress management and relaxation strategies to maintain resilience.

How to build quake-proof resilience by being firm and flexible
How to recognize your inner voices: critic, worrier, victim
Learn how to build a support network
How to strengthen connections and work through conflict
How to set goals and achieve them
Target The four stages of change: denial, anger, bargaining, acceptance
Audience Recognizing and overcoming resistance
Characteristics of personal responses to change: No!, Go!, Slow,
and Flow

to learn about
resilience.
PERSONAL
E-LEARNING SOCIAL MEDIA AT WORK INDIGROW
GROWTH
SOCIAL MEDIA AT WORK
Overview
While using social media effectively requires caution and good judgment,
it can also have significant benefits, such as creating loyal, long-term
customers and improving relationships with employees, vendors, and
suppliers. This program looks at the actions you should take and
those you should avoid to use social media successfully in your
workplace.

Recognize the benefits of using social media in the workplace
Identify the various legal and ethical risks of using social media in the
workplace
Protect your organisation against legal action resulting from
intentional or unintentional violations of law or policy
Encourage an ambassador attitude in employees
Target Provide guidelines that help employees make good decisions when
Duration Price Provider using social media at work
Audience
Identify the elements of an effective social media policy
23 Hours Free Anyone that wants E-Learning

to learn about (Soft Skills)
using social media
at wor k.
PERSONAL
E-LEARNING THE GOLDEN RULE INDIGROW
GROWTH
THE GOLDEN RULE
Overview
The Golden Rule E-Learning focusses on creating a respectful work
environment which motivates us to do our best work, encourages
us to support others, and not only produce positive results for the
organisation, but also allows its employees to have job satisfaction.

Examine the behaviours that contribute to a respectful workplace at
the individual and organisational level
Recognize the importance of building an organisational culture that
fosters respect
Implement strategies to maintain a respectful work environment
when faced with stress, uncertainty, and change
Maintain and rebuild respect after there has been an offense
Target
Audience

anyone interested (Soft Skills)
in creating a
positive wor king
environment.
WHY WE STRUGGLE PERSONAL
E-LEARNING INDIGROW
WITH TOUGH DECISIONS GROWTH
WHY WE STRUGGLE WITH TOUGH DECISIONS
Overview
In the workplace, some people get stuck over-analysing all of their
choices they want a spreadsheet packed with data before proceeding
with any decision. Others swear by their intuition and have no data to
back up how they arrived at a particular decision.
So how can you make a high-impact decision that is effective, practical,

and successful? By having a clear objective, gathering and evaluating
information in a structured way, avoiding common decision traps, and by
using your intuition to confirm or question your decision. This course will
enhance your confidence and skill at making and implementing
tough decisions, allowing you to increase your value to your organisation
and actively contribute to its success.

What makes a decision tough, and how tough decisions differ from
Target important decisions
Duration Price Provider The connection between emotions and decision-making, examining
Audience
several breakthrough studies about the significance of emotions
Key steps of making tough decisions, including defining your values
and objective
Structured approaches to gather and evaluate data, with a focus on
23 Hours Free This cour se is E-Learning weighted criteria and decision tree analyses
ideal for anyone (Soft Skills)
Five common traps that interfere with making good decisions
who wants to
Strategies to overcome your concerns about delivering a difficult
under stand why message, to deal with a fear of failure, and to implement a change
they str uggle with
tough decisions at
wor k.
CONFLICT AND
INDIGROW
NEGOTIATION
CONFLICT AND NEGOTIATION
Conflict Management
Creative Problem Solving
Negotiation And Conflict Resolution
Negotiation For Non-Sales Managers
Taking Control Of Conflict
Total Win Negotiation

CONFLICT CONFLICT AND
WORKSHOP INDIGROW
MANAGEMENT NEGOTIATION
CONFLICT MANAGEMENT
Overview
This programme has been designed to manage the resolution of conflict
between people.
The programme will equip participants with a range of skills and

strategies which will help them effectively manage and resolve conflicts
within the workplace.

Understand coping and stress as well as how this manifests in
behaviour
Purposeful versus being distracted and disengaged in work and life
Balancing your wheels identifying the flat spots that slows us
down and that limits our potential
Small jackals how small things can affect our mindset and
behaviour and how to change this
Target Batting practice facing the various deliveries in the form of
Audience behaviour from others and how to ensure productive relationships
Responding to the GPS understanding my own maps as well as
those of others towards productive relationships
1 Day R 1,220.00 Anyone who wants Internal

to wor k on their
people skills in the
wor kplace.
CONFLICT AND
MOOCS CREATIVE PROBLEM SOLVING INDIGROW
NEGOTIATION
CREATIVE PROBLEM SOLVING
Overview
This course deals directly with your ability for creativity which is a critical
skill in any field. It focuses on divergent thinking, the ability to develop
multiple ideas and concepts to solve problems.
This course will help you understand the role of creativity, innovation,
and problem solving in your own life and across disciplines. It will
challenge you to move outside of your existing comfort zone, and to
recognise the value of that exploration.
This course will also help you understand the importance of diverse
ideas, and to convey that understanding to others. It will cover methods
for generating new ideas, increasing motivation, and ways to increase
your own creative ability through assessment and discussion.

Where Good Ideas Come From (Paperback)
Target by Steven Johnson
Audience
Imagine: How Creativity Works (Hardcover)
by Jonah Lehrer
CAD Monkeys, Dinosaur Babies, and T-Shaped People: Inside the
World of Design Thinking and How It Can Spark Creativity and
6 Weeks Free This cour se is for Cour sera
Innovation (Paperback)
(Self-Paced) anyone interested by Warren Berge
solving problems in
a creative manner.
NEGOTIATION AND CONFLICT AND
WORKSHOP INDIGROW
CONFLICT RESOLUTION NEGOTIATION
NEGOTIATION AND CONFLICT RESOLUTION
Overview
Understand the theory and practice of negotiation and conflict
resolution to build a practical framework.
Whether you realise it or not, you negotiate and resolve conflict every day.
This course introduces you to a way of thinking about negotiation and

conflict resolution that will give you renewed confidence. It provides you
with an introduction to negotiation and conflict resolution from both an
academic perspective, and also from a practical or skills based perspective.
There are discussion boards which give you an opportunity to explore

deeper into the issues with other people taking the course, and also
assessment items for you to undertake to help you recall key points
along the way and to reinforce the learning.
You will also receive some practical tips negotiation dos and donts,
so you can continue to build on your skills in negotiation and conflict
resolution after the course is complete.
Target
Audience
Identify a range of negotiation strategies and the consequences of
only using a single strategy across different contexts
4 Weeks Free This cour se is for Open2Study Label different phases of a negotiation and learn what to do in each
(Scheduled anyone thinking phase
star t date) about Negotiation Understand how the skills and strategies can be applied to common
and Conflict workplace scenarios
Resolution that will Explore different explanations for the origins of human conflict
give them renewed Understand a general framework for analysing and resolving conflict
confidence. Describe a set of common communication skills and how they apply
Bridge the gap between knowing and doing so that you can put the
skills into practice in your own life
NEGOTIATION FOR CONFLICT AND
E-LEARNING INDIGROW
NON-SALES MANAGERS NEGOTIATION
NEGOTIATION FOR NON-SALES MANAGERS
Overview
This course will take you through the effective techniques to help you
negotiate successfully through identifying the position of power and
reviewing your position to get a clear view of real power relationships.

Re-establishing the balance of power with your customer
Having courage to put forward an initial high offer
Focusing on arguments instead of concessions
Asking for something in return
Target
Audience
23 Hours R 770.00 This cour se is for E-Learning

like to learn the ar t
of negotiation.
TAKING CONTROL CONFLICT AND
E-LEARNING INDIGROW
OF CONFLICT NEGOTIATION
TAKING CONTROL OF CONFLICT
Overview
The Taking Control of Conflict E-Learning will cover the steps to take
control of conflict. When you think of your job, conflict probably
hopefully isnt the first thing that comes to mind. Have you ever
found yourself complaining about having to work with a colleague who
is particularly stubborn or bossy? Or perhaps replaying an encounter
with your supervisor that left you feeling frustrated? Most people have
been involved in some form of conflict in the workplace, its extent
ranging from mild disagreements to explosive standoffs.

The five strategies that people use for managing conflict, as well as
the underlying theory and model behind them
When it is appropriate to use each of the conflict strategies and
how to overcome the habit of overusing any one approach
Creating a conflict resolution plan to think clearly during conflicts
Target instead of succumbing to stress and automatic responses
Audience The process of unpacking a complex, layered conflict with multiple
sources
How to model right behaviours by practicing active listening
Communicating clearly and tactfully about sensitive issues that are
23 Hours Free This cour se is ideal E-Learning causing tension
for anyone who (Soft Skills) Establishing formal and informal expectations to prevent
has a hard time unnecessary conflict
with conflict in the
wor kplace.
TOTAL WIN CONFLICT AND
WORKSHOP INDIGROW
NEGOTIATION NEGOTIATION
TOTAL WIN NEGOTIATION
Overview
This course focuses on the characteristics, techniques, strategies and
interpersonal service skills necessary for the successful outcome of
negotiations.
Participants will learn to identify different strategies, to act professionally

throughout the negotiation process, and build on-going rapport with the
other party.

Introduction to Negotiation the characteristics of a good
negotiator
Important people skills for successful negotiators
The preparation phase plan, choose your settings and negotiate
The negotiation process negotiating with style and creativity
Negotiation checklist testing your negotiation ability
Target
Audience
1 Day R 2,750.00 Anyone who is at External

management level
and would like
to enhance their
ability to effectively
negotiate to their
potential and
existing clients in
the business.
COMMUNICATION INDIGROW
COMMUNICATION
Assertiveness Skills Presentation Skills

Business Communication Public Speaking
Business Etiquette (E-Learning) Solid Business Writing
Business Etiquette (Workshop) Supervisor Communication Skills
Communication In The 21st Century Workplace
Communication Skills
Delivering Exceptional Customer Service
Effective Listening Skills
Engaging In Persuasive And Credible Communication
Navigating Difficult Conversations

E-LEARNING ASSERTIVENESS SKILLS COMMUNICATION INDIGROW
ASSERTIVENESS SKILLS
Overview
After youve completed this course, youll be able to define what
assertiveness is. Youll know how to recognize the assertiveness
continuum and identify personal blocks to assertiveness.
Youll be more skilled at demonstrating assertive language and

behaviours, as well as avoiding those that are not assertive (passive,
aggressive, and passive-aggressive behaviours). And last, but not least,
youll know how to use straight talk in any situation.

Foundations of assertiveness and potential blocks to assertiveness
How to use O statements and factual statements to make clear
directives
Understanding the underlying attitudes and motives behind
unassertive behaviours
Target Methods to confidently say no to co-workers and bosses
Audience Guidelines for successful handling conflict and criticism

for anyone that (Soft Skills)
would like to have
asser tiveness skills.
MOOCS BUSINESS COMMUNICATION COMMUNICATION INDIGROW
BUSINESS COMMUNICATION
Overview
This course will not tell you what to say during your business
communications or when to say it. Instead, you will learn how to plan,
produce, and perform acts of communication that satisfy the most
demanding audience: your customers.
The course takes you out into the audience, teaching you the
techniques needed to adjust your performance based on who you
see out there, and what you hear coming from them. The course then
addresses your actual performance, providing guidelines for good writing,
to ensure you have an excellent script, and good speaking, so that your
performance is a success.
The course concludes by considering the customer service equivalent

of the set, props, and costumes: the visual aspects of the customers
experience that frame you in their minds and create lasting impressions
long after you have left the stage.
Target
Duration Price Provider Key Learning Area Covered Include:
Audience
Recognise the types of communication that impact customer service
Differentiate between customer types and needs by applying
marketing segmentation techniques
Self-Paced Free This cour se is for Saylor.org Academy Simplify information using a variety of communication formats
anyone interested Use memory aids to help you retain, recall, and present information
in improving Write and speak using effective introductions, conclusions, and easy-
their business to-follow organisational patterns
communication Apply active listening habits to respond effectively to face-to-face
skills. and telephone exchanges
Create positive visual impressions in personal presentation and
product displays
WORKSHOP BUSINESS ETIQUETTE COMMUNICATION INDIGROW
BUSINESS ETIQUETTE
Overview
Business is about first impressions and on-going interactions. Employees
appearance, attitude and behaviour are direct reflections of your
business and brand.
This workshop addresses the sensitive and often unspoken rules of

acceptable business behaviour in the various settings a businessperson
would encounter

You and the organisation your career path in the organisation
Business Etiquette the basics of Business Etiquette
Business Ethics defining Ethics and making Ethical decisions
Target
Audience
1 Day R 1,320.00 Anyone who External

wants to improve
and develop on
business behaviour
and attitude.
E-LEARNING BUSINESS ETIQUETTE COMMUNICATION INDIGROW
BUSINESS ETIQUETTE
Overview
Business etiquette is defined as the conduct or procedures that are
generally acceptable and polite in the workplace. It is typically a set of
unspoken expectations that most people either meet or find out
about when they do not meet them.

Use basic courtesy and manners
Practice common business etiquette to build and maintain
relationships
Implement practices for respecting yourself
Be resilient in difficult situations
Interact in a respectful manner with co-workers and subordinates
Interact respectfully with individuals with disabilities
Establish positive human connections
Target Maintain relationships with strong communication skills
Audience

user s who want to (Soft Skills)
upskill on business
etiquette.
COMMUNICATION IN THE
MOOCS COMMUNICATION INDIGROW
21ST CENTURY WORKPLACE
COMMUNICATION IN THE 21ST CENTURY WORKPLACE
Overview
In todays fast-paced business environment, employees at all levels find
themselves being asked to handle more tasks, meet more deadlines, take
on more responsibilities, and adapt to more change. Added to these
challenges is the constantly shifting diversity of the workplace, where
co-workers cope with generational, gender, age and cultural differences.
Communication, both verbal and non-verbal, is at the foundation of
everything we do and say, and is especially important in the 21st century
workplace.

Communication, both verbal and non-verbal, is at the foundation
of everything we do and say, and is especially important in the 21st
century workplace
The focus of this course is to heighten your awareness of workplace
communication, and equip you with new interpersonal skills
Target
Audience

E-LEARNING COMMUNICATION SKILLS COMMUNICATION INDIGROW
COMMUNICATION SKILLS
Overview
Communication skills explores the main attitudes in personal
relationships that provide insights to the correct attitudes to develop for
the different communication styles.
The course explains how to develop strategies for attitudes, how to

practice your personal values, and explore the issues involved in trust.

Explore the four main attitudes in personal relationships
Develop strategies for moving away from ineffective attitudes
Take stock of your values
Explore the issues involved in trust
Target
Audience
1 Day R 770.00 This cour se is E-Learning

for anyone that (Soft Skills)
would like to
improve on their
communication
skills.
MOOCS DECISION QUALITY COMMUNICATION INDIGROW
DECISION QUALITY
Overview
Decision Quality (DQ) is a practical and systematic approach that
methodically breaks down barriers and improves the quality and speed
of important decisions.
Decision Quality has proven to be an invaluable business tool for some

of the largest corporations in the world.
Now you can learn to make decisions faster and smarter.
In this five-week introductory course, youll work in teams to learn the

DQ approach, which draws from the disciplines of business, engineering,
psychology, organisational behaviour, and decision science.
This course is designed as a combination of short, engaging lectures and

weekly assignments.
Course materials, communications, and assignments will be in English.
Target
Audience
Understand the six requirements of Decision Quality
Recognise the quality of a decision before you make it
(not just in hindsight)
4 Weeks Free This cour se is NovoED (USA) Identify gaps in Decision Quality and focus your attention where it
(Self-Paced) for anyone who matters
would like to learn Reach DQ in significant decisions in a timely and efficient way
on how to make Gain awareness of strategic Decision Quality, decision power tools,
decisions faster and and the role of decision professionals
smar ter.
DELIVERING EXCEPTIONAL
CUSTOMER SERVICE
DELIVERING EXCEPTIONAL CUSTOMER SERVICE
Overview
Your organisations customer service experience can be the difference
between a one-and-done customer and a promoter who will create
more customers for your company. Customer service expert Steve
Curtin takes you through the seven keys to exceptional customer
service.

Customer service expert Steve Curtin takes you through the seven
keys to exceptional customer service
Target
Audience

E-LEARNING EFFECTIVE LISTENING SKILLS COMMUNICATION INDIGROW
EFFECTIVE LISTENING SKILLS
Overview
The Effective Listening Skills E-Learning course will enable you to
describe the importance of listening. Youll know how to identify barriers
to listening well and implement the steps of active, effective listening.
Youll be able to uncover hidden messages and listen well in tense,
emotional situations. Finally, youll know how to increase the information
flow to enhance productivity and teamwork.

Understanding the difference between effective and ineffective
listeners
How to prepare physically and mentally for listening
How to fulfil listening steps: ready, receive, review, respond, and
remember
Perfecting questioning techniques
Target Uncovering hidden messages by comparing body language and word
Audience

anyone wanting to (Soft Skills)
improve on their
listening skills.
ENGAGING IN PERSUASIVE AND
CREDIBLE COMMUNICATION
ENGAGING IN PERSUASIVE AND CREDIBLE COMMUNICATION
Overview
In Engaging in Persuasive and Credible Communication, you will
learn the key skill of persuasion, in the context of professional
communication in a globalised world. Persuasive communication is
essential to any professional workplace. From a simple email request
for your colleague to help you, to developing a presentation for the
board of directors, these are acts of communication that require a
good degree of persuasion. Even the process of entering the workforce
requires effective persuasive communication, for in the act of writing
your resume, cover letter, or in the interview process, you are essentially
persuading the potential employer to hire you.

The course will develop your ability to structure and express
your ideas in a convincing and persuasive manner in writing, apply
basic principles of persuasive writing to convince different sets
Target of audiences at the globalised workplace, and learn to engage in
Duration Price Provider persuasive and credible communication across different cultures in a
Audience
complex globalised environment

ESSENTIAL
WORKSHOP COMMUNICATION INDIGROW
ASSERTIVENESS SKILLS
ESSENTIAL ASSERTIVENESS SKILLS
Overview
The Essential Assertiveness Skills training course is developed to explore
and improve interpersonal skills enhancing the ability to communicate
successfully in business.
The course will require participants to evaluate themselves and explore

new ways to communicate and cooperate with customers, management
and team members.

Exploring the importance of self-confidence in business service
Understanding the value and effectiveness of assertive behaviour
The importance of adapting to different situations to your advantage
The development of professional and productive work environment
using positive and transparent assertive service
Target
Audience
1 Day R 2,420.00 Anyone who wants External

(Cost for in-house to improve on
on request) their approach and
confidence in the
wor kplace through
development
on their
communication and
interper sonal skills.
NAVIGATING
E-LEARNING COMMUNICATION INDIGROW
DIFFICULT CONVERSATIONS
NAVIGATING DIFFICULT CONVERSATIONS
Overview
Difficult conversations are inevitable in any workplace. Those
conversations can create unhappiness, stress, and tension. They can also
impair and even destroy relationships. When handled poorly, they are
likely to result in serious problems that interfere with productivity and
leave everyone involved feeling frustrated and dissatisfied.
You cant avoid these kinds of conversations, but you can learn how to
handle them more effectively.
Developing the ability to handle these challenges will pay off in terms of
reduced stress, increased confidence, improved relationships, increased
trust, fewer problems, better teamwork, higher productivity, and better
career opportunities.

Types of conversations people find difficult to carry out and the
Target reasons why their difficult
Audience Essential questions to consider before carrying out the conversation
Using empathetic language to establish trust and understanding
Key methods for getting the conversation off on a good start
23 Hours Free This cour se is for Techniques for delivering the message tactfully, respectfully, and
E-Learning
productively
to learn how to
handle difficult
conver sations.
WORKSHOP PRESENTATION SKILLS COMMUNICATION INDIGROW
PRESENTATION SKILLS
Overview
Under pressure, it is challenging to effectively deliver key messages
that convince and inspire an audience. Since everyone has different
needs, this workshop is designed to meet each participants goals
where everyone has the opportunity to stand up, make presentations
and receive specific, personal feedback. Participants will be coached to
design and deliver presentations putting the audience at ease, convincing
them that the message matters.
A grasp of the physical side of presenting: using voice and body language
to project a relaxed yet powerful, commanding presence.

The 10 major speaking faults Identifying the most effective
speaking techniques / common faults
Preparing to present How to organise thoughts for an effective
Target presentation
Duration Price Provider The Organising Outline Using a simple effective Presentation
Audience
Model that is a basis of a well-crafted presentation
Visual Aids An overview of integrating visual aids in your
presentation by sharing techniques on how to design and deliver
modern, clear and engaging slides
2 Days R 7,150.00 This wor kshop External
Add impact by identifying those techniques to elevate a good
is aimed at presentation to a memorable one
any employee Discuss effective communication skills on how to connect with an
who needs to audience
improve on their Gain strategies to handle Q&A sessions with grace and authority.
presentation skills. An opportunity to practice Q&A scenarios using relevant work
questions from colleagues
MOOCS PUBLIC SPEAKING COMMUNICATION INDIGROW
PUBLIC SPEAKING
Overview
The purpose of this course is to systematically examine the elements
and factors which result in an effective speech.
The textbook and associated lectures present an element-by-element

examination of the essentials of public speaking while also identifying
traits of the individual speaker, and how they impact preparation and
presentation.
In addition to these resources, a comprehensive series of brief videos

demonstrate specific, performance-oriented aspects of public speaking.

Why public speaking matters today
Speaking confidently
The importance of listening
Target Audience analysis
Audience Finding a purpose and selecting a topic
Researching your speech
Supporting ideas and building arguments
The body of a speech
Self-Paced Free This cour se is for Saylor.Org Introductions and conclusions
anyone who would Academy (USA) Persuasive speaking
like to improve on
public speaking and
how to prepare
an impactful
presentation.
E-LEARNING SOLID BUSINESS WRITING COMMUNICATION INDIGROW
SOLID BUSINESS WRITING
Overview
The Solid Business Writing E-Learning course highlights the effectiveness
of solid business writing. People judge us by the way we write, just as
they do by the way we dress or talk.
More and more, contact with co-workers and customers is through

writing and the telephone. There is less face-to-face interaction. By
learning the tricks taught in this course you will actually spend less time
writing and create a better document.

How to spend less time writing
Planning a document is to specify what action you want readers to
take
Understanding the structure of reports, e-mails, proposals, letters,
and memos
Target Strategies to organize your message
Audience Jump-starting out of writers block

to improve their
writing skills.
SUPERVISOR
E-LEARNING COMMUNICATION INDIGROW
COMMUNICATION SKILLS
SUPERVISOR COMMUNICATION SKILLS
Overview
Being a supervisor means taking on a lot of responsibility. Delegating,
disciplining, moving the company forward and promoting key workers
just scratches the surface of a supervisors responsibility. Therefore if
there is disconnect between a supervisor and his or her employees,
there is a huge cost to pay in productivity, team-building and
communication.
This course will teach you how to be a relatable, respectable and

dependable supervisor able to keep all aspect of your team in-check. As
a result, you will be able to have a clear direction, meet your employees
needs, handle difficult conversations with ease, and boost your
assertiveness as a boss.

Developing emotional awareness
Target Understanding your level of assertiveness
Audience Establishing credibility and trust
Anticipating typical responses to confrontation
Understanding the escalation process
Handling specific difficult personality types
for super visor s (Soft Skills)
wanting to increase
their skills in
communication.
TIME AND STRESS INDIGROW
TIME AND STRESS
Effective Time Management
Handling Stress
Time And Stress Management
Time Management (E-Learning)

E-LEARNING EFFECTIVE TIME MANAGEMENT TIME AND STRESS INDIGROW
EFFECTIVE TIME MANAGEMENT
Overview
Effective Time Management equips you with the tools to identify tasks
that takes up your time but has little to no value to your field of interest.
The course covers the importance of organising and planning to gain a

clearer view of priorities, the value of creating agendas to optimise time
management, and how to organise yourself.

Optimising relationships within the environment
Organising your meetings and telephone contacts
Discovering the importance of your agenda
Improving how you organise yourself and your work area
Target
Audience

anyone who is (Soft Skills)
evaluating their
efficiency and
productivity and is
considering a time
management plan.
E-LEARNING HANDLING STRESS TIME AND STRESS INDIGROW
HANDLING STRESS
Overview
Handling stress requires an understanding of your own way of managing
stress, and how to reduce the negative effects of stress that will enable
you to identify the signals your body sends out in order to diffuse stress
before it leads to illness or exhaustion.
This course will also focus on breathing techniques to help you relax
and permissions to free yourself from your stress, both physically and
psychologically.

How you can reduce the negative effects of stress
Recognise the signals and responding to needs
Physical example: discovering the benefits of breathing
Breathing exercises
Freeing yourself from restricting messages
Target
Audience
23 Hours R 770.00 This cour se E-Learning

is for anyone (Soft Skills)
experiencing
wor kplace stress.
TIME AND STRESS
MOOCS TIME AND STRESS INDIGROW
MANAGEMENT
TIME AND STRESS MANAGEMENT
Overview
Effective time management is the key to getting the most out of your
day. It helps you improve performance, increase productivity, and reduce
stress. Time management is critical to maximising your day and surviving
mounting responsibilities and pressures
This course will provide learners with several time management tools
and techniques that can be applied to most work and life situations.
From juggling multiple tasks, to managing e-mail, to beating deadlines:
you will learn how to manage time wisely, and overcome distractions
and time wasters.

Discuss the importance of goals, priorities, and planning
Use to-do lists as planning tools
Learn how to prioritise daily tasks and responsibilities and
Target reprioritise on a moments notice
Audience Learn how to identify and overcome time wasters
Define procrastination
Discuss the importance of delegation; and
Identify stressors and describe effective coping measures
Self-Paced Free This cour se is Saylor.Org
anyone interested Academy (USA)
in managing their
time and dealing
with stress more
efficiently.
E-LEARNING TIME MANAGEMENT TIME AND STRESS INDIGROW
TIME MANAGEMENT
Overview
The Time Management E-Learning programme will highlight how co-
workers or friends handle time and task completion differently than
you. Time Management is a tool that should be adapted to personal
preferences and work styles in order to be effective. Some of the topics
that will be covered are; how you currently manage your time, what
does successful time management mean to you, what you will do with
the extra time you have as a result.

Traditional time management as a structural approach to the
completion of tasks
Non-traditional time management styles like amiable, drivers and
expressive
The causes of procrastination from perfectionism and fear of failure
to poor memory or lack of organisation
Target Setting boundaries and saying no to co-workers and bosses
Audience Managing interruptions by more effectively communicating

to improve on their
time management
skills.
SKILLGROW
SKILLGROW
Developing Functional Skills
SALES AND MARKETING
RETAIL SPECIFIC SKILLS
CALL CENTRE
COACHING AND TRAINING
FINANCE
PEOPLE MANAGEMENT
SALES AND MARKETING SKILLGROW
SALES AND MARKETING
Close A Deal With A Customer Selling Essentials: Understanding The Sales Cycle
Coaching Strategies For Sales Leaders Selling Essentials: What To Ask And How To Listen
Consultative Selling Service Marketing
Customer And Client Satisfaction Successful Sales Managers
Put It In Writing Systems Thinking
Sales For Non Sales Managers
Selling Essentials: Coaching For Performance
Selling Essentials: Developing Clients For Life
Selling Essentials: Opening The Sales Call
Selling Essentials: Presenting, Overcoming, Closing
Selling Essentials: Prospecting

& Territory Management
CLOSE A DEAL
WORKSHOP SALES AND MARKETING SKILLGROW
WITH A CUSTOMER
CLOSE A DEAL WITH A CUSTOMER
Overview
The purpose of this course is to enable the Area Marketer to know
and understand the basic principles and operations of the retail industry,
focusing on the product, service and client information.
Covering; listening, observation and questioning techniques that identify

and qualify customers and their needs, as well as, sales presentations to
close the deal; handling objections by the customer; observing closing
or buying signals; closing the sale/deal or decision to purchase; closing
techniques to apply to close the deal; documentation to confirm the
deal and the follow-up processes with customers.

Customer needs and buying motives
Analysing products
Questioning and listening techniques
Target Presentation
Audience Objections
Practical skills
1 Day R 1,270.00 Area Mar keter s Internal

COACHING STRATEGIES
MOOCS SALES AND MARKETING SKILLGROW
FOR SALES LEADERS
COACHING STRATEGIES FOR SALES LEADERS
Overview
Many sales organisations go in the wrong direction because they focus
on micro-management. They create a culture where people are afraid to
lose which means they take a defensive position with most customers.
In this course, youll learn why so many sales reps dont earn equal to
their potential. Youll find out why its critical to get permission to lead
your sales professionals. Youll discover the steps to building a great sales
team, and how to hire the right sales people.

The two truths of success
How to realise a sales persons inner potential
Four reasons why people dont make worth it money
Why you cant treat your reps as broken
How to develop
Target
Audience
1hr, 50mins Free Field Manager s, SoundviewPro

(Self-Paced) Regional Manager s (USA)
WORKSHOP CONSULTATIVE SELLING SALES AND MARKETING SKILLGROW
CONSULTATIVE SELLING
Overview
Selling today is more than just relationships, it is about connections with
people. Learners will gain a greater understanding of modern versus
traditional selling approaches and how they can adapt to the different
selling techniques.
This course offers methods to change your selling approach by

implementing the different techniques in the workplace.

Modern versus traditional selling approaches
Building strong relationships shop owners, suppliers and
customers
Trust building
Self-confidence being able to define your brand
Positive attitude listening and body language
Target
Duration Price Provider The integrity principle
Audience
Facilitation skills
Creative problem solving
Getting organised
2 Days R 2,440.00 Field Manager s, Internal Understanding buying motives
Area Mar keter s Dealing with objections, planning your questions and identifying goals
CUSTOMER AND CLIENT
SATISFACTION
CUSTOMER AND CLIENT SATISFACTION
Overview
This course addresses the essential skills involved in identifying the
requirements and standards for client/customer service, presenting a
positive image to the client/customer, and responding to client/customer
needs in a positive manner.

Define client
Explain the impact of clients on our business
Define customer
Explain the impact of customers on our business
Define consumer
Explain the impact of consumers on our business
Describe the client / customer management process
List objectives necessary to maximise client/customer satisfaction
Target
Duration Price Provider Describe the process of building rapport
Audience
Demonstrate rapport building
Describe techniques used when handling customer/consumer
queries
Demonstrate techniques used when handling customer/consumer
1 Day R 1,380.00 Merchandiser s, Internal queries
Field mar keter s Describe relationship building at customer level
Explain how to maintain existing relationships with customers
E-LEARNING PUT IT IN WRITING SALES AND MARKETING SKILLGROW
PUT IT IN WRITING
Overview
Sharing information in the form of a report is an integral part of most
workers daily responsibilities. Without the right information or the right
delivery (both in writing and in person), a report can do more to hinder
communication than support it. Many employees struggle in these areas,
producing instead reports that are unorganised, wordy, overly formal or
informal, and inconsistently formatted, resulting in unnecessary confusion
and a loss of credibility.

Identify how to prepare the content and structure of your report
Discover the elements that make up some of the most common
types of reports
Learn techniques for making your report clear, credible, professional,
and accurate
Understand how to best
Target
Duration Price Provider Present the content of your report
Audience

wants more skill
on writing effective
repor ts.
SALES FOR
NON-SALES MANAGERS
SALES FOR NON-SALES MANAGERS
Overview
This course focuses on the four stages of a sales meeting and how to
successfully achieve the objectives set for each stage.

Making contact
Finding out
Persuading and
Concluding
Target
Audience

like to learn the ar t
of sales.
SELLING ESSENTIALS:
E-LEARNING SALES AND MARKETING SKILLGROW
COACHING FOR PERFORMANCE
SELLING ESSENTIALS: COACHING FOR PERFORMANCE
Overview
After youve completed this course, youll be able to define what
coaching is in a professional setting and explain the importance of
effective coaching and feedback. Youll know how to identify your
strengths and areas for improvement as a coach, and youll recognize
the challenges of coaching. Youll be more skilled at using the Coaching
Model. And last, but not least, youll be able to describe the best
practices for giving feedback.

Define coaching in a professional setting
Explain the importance of effective coaching and feedback
Identify your strengths and areas for improvement as a coach
Describe the challenges of coaching
Demonstrate how to use the Coaching Model
Target Describe the best practices for giving feedback
Audience
23 Hours Free Management level E-Learning

(Soft Skills)
SELLING ESSENTIALS:
DEVELOPING CLIENTS FOR LIFE
SELLING ESSENTIALS: DEVELOPING CLIENTS FOR LIFE
Overview
Do your sales reps think their job is done when theyve closed a deal?
Not so fast. Ask any seasoned sales professional and they will tell you
thats a huge mistake. Why? The reality is that theres a long road ahead
if they want to gain a client for life, from implementation and follow-up
to building the relationship and developing client loyalty. But the payoff is
worth the effort. Thats because acquiring a new client costs far more in
expense and effort than investing in an existing relationship.

Explain the process of product implementation and plan how to
develop clients for life
Describe how to develop strong, mutually beneficial client
relationships
Discuss effective techniques for building customer relationships
Identify strategies for capitalizing on customer relationships
Target
Audience
23 Hours Free All management E-Learning

levels (Soft Skills)
SELLING ESSENTIALS:
OPENING THE SALES CALL
SELLING ESSENTIALS: OPENING THE SALES CALL
Overview
You never get a second chance to make a first impression.Ten seconds
or less. Thats how long the window of opportunity is open for your
salespeople to grab a clients attention. And thats why its vitally
important to arm them with the tools that enable them to be confident,
sincere, engaging, and successfulbefore they set foot in their next face
to face sales call.
With the proper knowledge and preparation, your salespeople can

establish themselves as experts, think on their feet, adapt to client
expectations, and capture lifetime clients. Selling Essentials: Opening
the Sales Call does just that. The third instalment of the in-depth
training series, this half-day classroom program and one-hour eLearning
workshop is all about learning how to make a great first impression, set
a positive tone, and beat the competition.

Target
Duration Price Provider Identify strategies to use for preparing to open the sales call
Audience
Describe the traits that help you to be successful when opening
the call
Explain the importance of building rapport
23 Hours Free All management E-Learning Demonstrate how to open the call using a consistent framework
levels (Soft Skills) Describe tips for successfully opening the sales call
SELLING ESSENTIALS:
PRESENTING, OVERCOMING, CLOSING
SELLING ESSENTIALS: PRESENTING, OVERCOMING, CLOSING
Overview
After youve completed this course, youll be able to effectively present
solutions to customers using the Presentation Model. Youll know how to
describe the features and benefits of a product or service.
Youll be able to identify typical customer objections as well as

overcome specific objections using the Objection-Handling Model. Youll
also know how to describe the steps for closing and demonstrate how
to close the sale.

Effectively present solutions using the Presentation Model
Describe the features and benefits of a product or service
Identify typical customer objections
Deal with and overcome objections using the Objection-Handling
Model
Target Describe the steps for closing
Audience Demonstrate how to close the sale
23 Hours Free This is for anyone E-Learning

who wants to (Soft Skills)
effectively engage
with customer s
SELLING ESSENTIALS:
PROSPECTING AND TERRITORY MANAGEMENT
SELLING ESSENTIALS: PROSPECTING AND TERRITORY MANAGEMENT
Overview
Ask any sales professional about prospecting and most will tell you its
their least favourite thing to do. From figuring out how to develop a
territory ton finding qualified leads and making cold calls, its enough
to cause even the most seasoned people to cringe. Some even point
fingers claiming its not within the realm of their responsibility. But
prospecting is the vital first step in the sales cycle, and the key to success
is preparation, practice, and confidence.

Define territory management
Describe techniques for prospecting and qualifying customers
Identify how to develop a pipeline of profitable customers
Determine how to plan for sales opportunities
Identify techniques for making contact with prospects
Target Identify strategies you will implement for prospecting and territory
Duration Price Provider management
Audience

(Soft Skills)
SELLING ESSENTIALS:
UNDERSTANDING THE SALES CYCLE
SELLING ESSENTIALS: UNDERSTANDING THE SALES CYCLE
Overview
Whether you are working with fresh faces or seasoned pros, there are
usually gaps between where salespeople are in their development and
where they should be. Thats why its a good idea to assess skill levels
from time to time, establish a baseline, and always have an action plan
for improvement.
The results are beneficial to the bottom line for both the individual
and the organisation. Selling Essentials: Understanding the Sales Cycle
is the first title in a series of in-depth learning experiences aimed at
transforming your sales force into true professionals who are prepped
and ready for any challenge. This program requires individuals to
take an active role in their learning. It starts with self-reflection and
measurement, and then shifts the focus to the buyer with an exploration
of customer-focused selling and decision-making patterns before ending
with action strategies and planning.
Target Key Learning Area Covered Include:

Audience
Assess your strengths and areas for improvement
Describe customer-focused selling
State trends in todays selling environment
23 Hours Free Middle E-Learning Explain the steps in the customer buying cycle
management (Soft Skills) Describe the decision-making process
Describe the steps in the sales process
SELLING ESSENTIALS:
WHAT TO ASK AND HOW TO LISTEN
SELLING ESSENTIALS: WHAT TO ASK AND HOW TO LISTEN
Overview
So far, you are off to a great start. But at this moment, you are sitting
face-to-face with your next (hopefully) new customer, and after an
engaging opening, you stop and think, hmm now what? Its time to
shift the focus to the customer.
So before you have the chance to jeopardize your next big deal, make
sure you know how to keep the customer engaged, uncover their needs,
learn their decision-making strategies, and know what not to say. Learn
what to ask and how to listen.
Sales Essentials: What to Ask & How to listen, shows you how to ask the
right questions, avoid communication shut downs, maximize business
discussions, and learn valuable active listening skills that will move the
customer relationship forward.

Target
Duration Price Provider Identify types of questions to uncover customers needs
Audience
Identify typical needs and challenges that customers have
Describe challenges we have with listening
Demonstrate how to use active listening techniques
23 Hours Free For anyone who E-Learning Identify and implement strategies for listening and questioning clients
about their business needs
wants to learn (Soft Skills)
more on improving
client relationships.
MOOCS SERVICE MARKETING SALES AND MARKETING SKILLGROW
SERVICE MARKETING
Overview
Do you want to develop tradable knowledge and strategic thinking to
advance or change your career? Do you want to improve your business
bottom line? Do you need to do your own marketing? Whatever
your reason, this course is designed to take your services marketing
knowledge to the next level.
In this course youll go through a variety of fun activities, learn new

things and socialise with new friends.

Developing an Integrated Services Marketing Communications
(IMC) plan
Special challenges for marketing services
Positioning services in competitive markets
People issues Customers and employees roles in delivering
Target services
Audience Designing an effective customer service organisation
Self-Paced Free Field Manager s, Open Learning

Regional Manager s (Australia)
SUCCESSFUL
SALES MANAGERS
SUCCESSFUL SALES MANAGERS
Overview
The commercial manager is a captain who leads their sales team to
success; their role is to achieve results through people other than
themselves. Their role remains to lead the team and adapt the
approach to a changing environment.
This course provides an insight to the performance combinations.

The kind of arena the manager performs in
Identifying the different approach when everything is changing
How to turn a pip into an apple tree
Equation for achieving results
Manage time in a balanced way
Target
Audience
23 Hours R 770.00 Field Manager s and E-Learning

Regional Manager s (Soft Skills)
E-LEARNING SYSTEMS THINKING SALES AND MARKETING SKILLGROW
SYSTEMS THINKING
Overview
The Systems Thinking eLearning course focuses on production and
marketing to customer service and fulfilment, organizations are made up
of a series of interconnected parts, and while each function may appear
to operate efficiently on its own, a change is just one cog can throw
the whole system out of whack, creating a continuous chain reaction of
problems. Systems thinking is a proactive problem-solving approach that
examines the relationships between various organizational functions and
how they impact each other.
The core principles of systems thinking, and how this approach

differs from traditional analysis
Determining when and how to implement systems thinking in the
workplace
Target The essential terms and diagrams involved in systems thinking, and
Duration Price Provider how to use them to analyse a problem
Audience
Three common factors that can derail systems thinkingand how
to overcome them
How to apply systems thinking in the workplace in ways that
23 Hours R 00A.00 Field Manager s and E-Learning benefit you and your organization: encouraging innovation, boosting
Regional Manager s (Soft Skills) productivity, learning from mistakes, and enhancing leadership and
management skills
RETAIL SPECIFIC SKILLS SKILLGROW
RETAIL SPECIFIC SKILLS
Certified Professional Category Analyst (CPCA)
Certified Professional Category Manager (CPCM)
Demand Planning
Store Design, Visual Merchandising And Shopper Marketing
The Basics Of Merchandising

CERTIFIED PROFESSIONAL
E-LEARNING RETAIL SPECIFIC SKILLS SKILLGROW
CATEGORY ANALYST (CPCA)
CERTIFIED PROFESSIONAL CATEGORY ANALYST (CPCA)
Overview
The Professional Category Analyst Library solidifies category knowledge,
and lays the foundation for success in the category management field;
by emphasising industry knowledge, history and basic data analysis. This
library develops the skills and category expertise to establish users, as
front-line resources for retail establishments. Additionally, this level of
certified training encompasses retail POS and syndicated data, pricing,
promotion and assortment analysis. Users will also learn to utilise
space planning software and relational databases. The 10 E-Learning
coursework modules, are the first 33 required areas defined by
Category Management Association for eligibility of CPCA certification.
Learners will be assessed as follows:

Pre and Post assessments
Social Media Connectivity
Critical Thinking Exercise
Target
Duration Price Provider Interactive Case Studies
Audience
E-Learning TBC Categor y Analyst External

cour ses dependant & Manager s, Sales
Professionals and
Retail Manager s.
Continued on next page

CATEGORY ANALYST (CPCA)
CERTIFIED PROFESSIONAL CATEGORY ANALYST (CPCA)
1. Basic Industry Knowledge (45 min) calculate data across wor ksheets, and organise the wor ksheet with data
Provides a general under standing of the retail landscape, as well as, key tables and char ts.
dynamics and trends that can affect categor y performance that includes, 7. Presentation Development (Basic) (45 min)
identifying the typical industr y acronyms and their meaning, the current
channel dynamics and trends. Provides functional proficiency of presentation development software
such as; Microsoft PowerPoint to include creating, navigating, and editing
2. Category Management History and Process (45 min) presentations with high visual impact
Provides an under standing of the histor y, origins, and best practices of 8. Syndicated Scanner Data (Basic) (45 min)
Categor y Management. Learn the key steps in the Categor y Management
process, and gain exposure to the application of the process through Provides the basic skills of utilising syndicated scanner data software such
review of practical examples and its use at retail. as; Nielsen or IRI. Analyst at this level will demonstrate the ability to identify
the market or customer-level data measures required when confronted with
3. Pricing Analysis (60 min) a specific task.
Provides the basic skills of under standing key pricing metrics (i.e. non- 9. Syndicated Panel Data (Basic) (60 min)
promoted price, average price, etc.) as well as, the ability to assess a given
retailers price compared to the overall mar ketplace. Use consumer household panel data to evaluate how shopper s purchase,
and use products of key brands and categories. Provide manager s with the
4. Promotion Analysis (60 min) ability to engage retailer s with a better under standing of basic consumer
Provides the skills to evaluate categor y promotion effectiveness. Analysts and shopper behaviour.
at this level, will be able to identify the best and wor st promoted weeks, as 10. R etailer POS Data Analysis (Basic) (55 min)
well as, the level of effectiveness (I.e. lift, reach, depth and suppor t).
Provides analysts with the ability to access and use store level data, to assist
5. Assortment Analysis (Basic) (45 min) in categor y performance evaluation and in-store execution. Additionally,
Provides the basic skills of assor tment analytics. Analytics at this level, analysts will learn to use store cluster s, to determine categor y performance
will under stand the basic mythologies to provide data driven assor tment (control/test stores) and how to integrate store POS data with syndicated,
recommendations. and other data for analysis.
6. Spreadsheet Development (Basic) (45 min)

Provides the basic skill of wor king with spreadsheet development software,
such as; Microsoft Excel including: creating worksheets, performing
calculations, modifying wor ksheets, formatting wor ksheets, use of formulas,
Return to previous page
CATEGORY MANAGER (CPCM)
CERTIFIED PROFESSIONAL CATEGORY MANAGER (CPCM)
Overview
The Professional Category Manager Library promotes the ability to
develop comprehensive category reviews that utilise scanner data, and
household panel data to identify and prioritise retailer opportunities.
Certified Professional Category Managers are at an advanced level with
all the aforementioned analyst criteria, as well as, understand the ethical
expectations and legal implications of category management.
This training is ideal for professionals who possess some experience

with geo-demographic/behavioural data, and can identify actionable
insights. Users may have conducted category reviews, and comprehend
root cause analytics, shopper behaviour, retailer economics, and the
supply chain analysis. The 15 E-Learning coursework modules complete
the second level of 33 courses required by the Category Management
Association for eligibility of CPCM certification.

Target
Duration Price Provider Pre and Post assessments
Audience
E-Learning TBC Senior Sales, External

cour ses dependant Senior Business
Manager s and
National/Categor y
Development
Manager s.

1. Assortment Analysis Advanced (45 min) 6. Retailer POS Data Advanced (60 min)
Demonstrate the ability to integrate different data and software resources, Use retailer POS data in conjunction with syndicated store level data to
in order to create the appropriate assor tment recommendations. This evaluate categor y performance, and in-store execution. Create stereo
includes; connectivity with space planning and software solutions, in order clusters and measure before/after performance.
to create multiple what if scenarios.
7. Space Management (60 min)
2. Spreadsheet Development Advanced (60 min) Strategically manage shelf space and provide effective recommendations to
Provides the advanced skills of developing pivot tables, streamlining optimise space productivity. Under stand key metrics used to measure shelf
wor kflow, collaborating on wor ksheets, auditing worksheets, restricting productivity and inventor y hurdles.
wor ksheet access, tracing cell precedents, impor ting data and linking
multiple wor ksheets. 8. Store Level Data (60 min)
Provides the ability to use store level data to evaluate categor y
3. Presentation Development Advanced (45 min) performance, and in-store execution. Create store cluster s and measure
Provides proficiency of advanced functions of presentation development before/after performance (i.e. control/test stores)
software such as; Microsoft PowerPoint to include the use of: custom
themes, graphics, media clips and animations. At this level manager s should 9. Syndicated Geo-demographic and Behaviour Data (60 min)
be proficient at animation, multi-media and integrating with other Office Learn key skills to effectively use geo-demographic/Behavioural data (i.e.
Tools. Spectra). Include demographic profiles by products, and retailer s in your
analysis, as well as, identifying product demand by store and zip code.
4. Syndicated Scanner Data Advanced (60 min) Identify associated leisure activities for these targets.
Utilise syndicated scanner data software such as; Nielson or IRI, with
the ability to apply advanced techniques, such as; filtering, scripting and 10. O pportunity Identification for Actionable Insights (60 min)
aggregation. Identify the appropriate store-level data, and combine different Learn the overall process and key skills for identifying and quantifying a
data sets to perform in-depth analyses. business situation, a corner stone for solving business issues, with fact-based
recommendations.
5. Syndicated Panel Data Advanced (45 min)
Advanced household panel data skills that increase proficiency to leverage
the consumer and shopper data in ways that, identify current behaviour
and growth oppor tunities. This level will be fluent in key concepts such as;
conver sion, leakage and share of wallet.
Return to previous page Continued on next page

11. R oot Cause Analysis (60 min)

Learn key analytical skills to uncover the key drivers of sales growth
or decline, as well as, identifying fair share performance and categor y
oppor tunities.
12. C omprehensive Category Reviews (60 min)
Learn to develop comprehensive categor y reviews that utilise scanner data,
and household panel to identify and prioritise retailer oppor tunities.
13. U nderstanding Category Shopper Behaviour (50 min)
Learn to use consumer data such as; household panel data, to understand
consumer and shopper behaviour within the categor y, and thereby identify
oppor tunities to improve categor y performance.
14. L everage Data for Basic Business Solutions (60 min)
Utilise scanner data, household panel, Spectra, and other research (i.e.
shopper decision factor s) to develop basic in-store retail solutions (i.e.
distribution, shelving, merchandising, pricing, etc.)
15. R etailer Economics and Supply Chain Basic (60 min)
Under stand the key economic driver s for categor y and supply chain
management, and how they affect decisions made between manufacturers
and retailer s.

WORKSHOP COLD CHAIN MERCHANDISING RETAIL SPECIFIC SKILLS SKILLGROW
COLD CHAIN MERCHANDISING
Overview
Cold chain merchandising is highly specific for each category of
perishable item. The 2 day programme that is proposed will deal
with the technical aspects of cold chain merchandising, and may be
developed for specific categories of items such as milk, yoghurts,
cheeses, meats and so on.
Each of these different categories requires a vastly different technical

knowledge, and therefore it is suggested that the most immediate
product needs for cold chain merchandising at the Smollan are
addressed first.

Introduction to Cold Chain understanding the cold chain and the
different stages of the cold chain
Products of the cold chain
Target Merchandising for the cold chain
Audience Equipment and maintenance
Basic guidelines for the home user on maintaining cold chain
Some facts about dairy products
2 Days R 1,270.00 Merchandiser s, Internal

Field mar keter s
WORKSHOP DEMAND PLANNING RETAIL SPECIFIC SKILLS SKILLGROW
DEMAND PLANNING
Overview
In retail, creating operational forecasts for replenishment is no small task.
While there is no secret formula for predicting the future, the demand
planning process needs to be adaptive, responsive and viewed as an
asset and not a burden to the organisation.
The objective of this programme is to enable demand planning within

The Smollan Group in order to add value to customers processes.
The Demand Planning and Forecasting course aims to provide a learner

with an understanding of the basic concepts of, and techniques used in,
Demand Planning and Forecasting, as well as, an in-depth understanding
of inventory control techniques.
Please note that regional training can be arranged on request, subject to

additional travelling and venue costs.
Target Learners will be assessed as follows:

Audience Introduction and definition to demand planning
Forecasting demand
Types of demand planning
Independent and dependent demand
12 Days R 2,800.00 All levels of External Economics of stock management
(JHB only) Demand Planner s Economic order quantity
MRP and MRP 11
Variety reduction
Developing the Marketing Mix
Information flows
Developing risk assessment strategies
STORE DESIGN, VISUAL MERCHANDISING
MOOCS RETAIL SPECIFIC SKILLS SKILLGROW
AND SHOPPER MARKETING
STORE DESIGN, VISUAL MERCHANDISING AND SHOPPER MARKETING
Overview
Have you ever wondered how the retail environment influences
your shopping behaviour? In this course you will learn the secrets of
how marketers can use factors like colours, scents, store layouts and
merchandise presentations to influence consumers.
In this course you will learn the secrets of how marketers can use
factors like colours, scents, store layouts and merchandise presentations
to influence consumers.
Target
Audience
Self-Paced Free All External

WORKSHOP THE BASICS OF MERCHANDISING RETAIL SPECIFIC SKILLS SKILLGROW
THE BASICS OF MERCHANDISING
Overview
As an organization, merchandising is one of our core functions in the
continued pursuit of influencing shoppers at the point of purchase. This
course equips employees with skills and knowledge on the fundamental
techniques of effective, professional merchandising.

Terms and concepts used in retail/wholesale environments
Explain the consumer decision making process
Fulfil the duties of the Fast Moving Consumer Goods merchandiser
Explain the purpose of merchandising products within specific
categories
List the categories of product found in-store
Identify categories applicable to products supported by the
organisation
Target Strictly adhering to the prescribed safety and health measures
Audience Observing the relevant environmental management principles
Define Merchandising
Demonstrate merchandising techniques at shelf level
Maintain stock in the stockroom in order to enhance efficiency of
12 Days R 2,800.00 Merchandiser s External the supply chain
(JHB only) Demonstrating product end uses and orientating customers with
merchandise promotions in retail/wholesale outlets
Communicating promotional activities to customers using a range of
techniques for informing customers of merchandise promotions in
retail/wholesale
CALL CENTRE SKILLGROW
CALL CENTRE
Customer Service For Call Centre Agents

CUSTOMER SERVICE
WORKSHOP CALL CENTRE SKILLGROW
FOR CALL CENTRE AGENTS
CUSTOMER SERVICE FOR CALL CENTRE AGENTS
Overview
This is by far the most common media used in Call Centres today. It is
also surprising on how little time and attention is given to building the
skills needed for agents to be really successful in their function.
This course is ideal to improve agents verbal, listening and questioning

skills. It will also skill agents in handling difficult customers and to build
awareness of providing excellent service to clients.

Call Centres purpose and functioning
Telephone Skills
Telephone Etiquette
Dealing with difficult customers
Quality measurements for agents
Target One more time, the customer is important
Audience
2 Days R4,400.00 All Call Centre External

agents; new or
experienced
COACHING
SKILLGROW
AND TRAINING
COACHING AND TRAINING
Becoming A Confident Trainer
Becoming A Manager-Coach
Coaching Conversations (E-Learning)
Coaching Conversations (Workshop)
Coaching For Development
Coaching For Results

BECOMING A COACHING
MOOCS SKILLGROW
CONFIDENT TRAINER AND TRAINING
BECOMING A CONFIDENT TRAINER
Overview
Become a confident trainer by developing an understanding of adult
learners and what motivates them to learn.
This course will share with you a combined experience of 2 trainers in

the vocational education sector working with adult learners. The focus
will be on the more practical aspects of training and facilitation, and to
draw on some of the skills and knowledge they have gained through
respective training careers to offer you some practical techniques,
approaches, hints and suggestions that you may be able to apply to your
own training environment.
Whether youre an experienced trainer or just starting out, this course

aims to develop the skills that you already have, and help you become a
more confident and accomplished trainer.

Target
Duration Price Provider Jumping in as a first time trainer
Audience Qualities of a confident trainer
Learning styles
Building rapport
How do people learn?
4 Weeks Free New Trainer s TafeSA Why do adults learn
(Scheduled star t date) (Open2Study) Creating a safe learning environment
How do you know if your students are learning?
Why do we need to assess?
Providing feedback to your learners
Developing flexibility in training
Dealing with difficult learners
Addressing diversity
Tips to becoming a confident trainer
BECOMING A COACHING
E-LEARNING SKILLGROW
MANAGER-COACH AND TRAINING
BECOMING A MANAGER-COACH
Overview
Becoming a manager-coach focuses on the principles that are
common with coaching, the purpose and challenges, team building and
performance.
The course provides the necessary tools to help support your staff
members without making them dependent on your support, and
by developing individual and collective maturity. The course will also
prepare the manager to manage new demands for responsiveness,
flexibility and team aspirations.

The role of the manager-coach: purpose and challenges
Learn the specifies of being a manager-coach
Develop some manager-coach tools
Team coaching
Target
Audience

new manager s (Soft Skills)
or coaches that
require additional
suppor t for new
responsibilities.
COACHING
E-LEARNING COACHING CONVERSATIONS SKILLGROW
AND TRAINING
COACHING CONVERSATIONS
Overview
Coaching skills can be applied to a variety of situations. The most
common situations involve the big picture view of identifying a
satisfying life path and the narrower view of improving performance in
specific areas.
This course reviews some of those basic situations and then expands
upon them to give you a chance to practice applying the skills in
different situations.

The four-step process for conducting a coaching session
Types of questions to ask during a coaching sessions
Inquiry and advocacy as communication techniques
Coaching for performance improvement, career development, and
training specific skills
Target How to be an effective business team coach and empower team
Audience members
The four-step process of learning from mistakes
23 Hours Free This is for anyone E-Learning

who wants more (Soft Skills)
information on
coaching skills.
COACHING
WORKSHOP COACHING CONVERSATIONS SKILLGROW
AND TRAINING
COACHING CONVERSATIONS
Overview
This programme has been designed to equip all line managers with the
skills, knowledge and abilities required to have a coaching conversation
with their immediate staff. The programme also focuses on the holistic
roles that management need to perform and the differences between
them all.

Leading Smollan through Coaching
Self-awareness as a foundation of Coaching
Understanding and Implementing a Coaching Process
Mastering Coaching Conversations
Target
Audience
1 Day R 1 850 Line Manager s Internal

COACHING COACHING
E-LEARNING SKILLGROW
FOR DEVELOPMENT AND TRAINING
COACHING FOR DEVELOPMENT
Overview
The Coaching for Development E-Learning coaches with work
employees one-on-one on a collaborative basis over time to help them
improve performance, develop their existing skills, develop new skills
and abilities, and identify and resolve performance problems that may be
interfering with their ability to succeed.
Coaching can be informal, on-the-spot, and/or a carefully planned and

structured program.

Learn to discern the difference between coaching and other
development strategies
Discover the key elements to successful coaching relationships
Understand the coaching process and how to apply each step
Identify common challenges to successful coaching.
Target Discover effective strategies for managing challenges
Audience Establish and maintain a successful coaching relationship with an
employee

(Soft Skills)
COACHING
WORKSHOP COACHING FOR RESULTS SKILLGROW
AND TRAINING
COACHING FOR RESULTS
Overview
This workshop is aimed at Managers and is driven by two main focus
points. The first section will cover practical leadership and the second
will be around developing your coaching skills to ensure a competent
and effective workforce.
It will be full of exercises, challenges, studying video clips of famous

leaders, and practical outcomes

Beware the busy manager the focus of great managers
Managerial leadership and the focus of great leaders
Head, heart and feet of leadership
Self-awareness and understanding the impact behaviour of others
on own emotions and responses and develop strategies to apply
productive influence
Target Focusing leadership efforts:
Audience Map the team in terms of need for support
Determine individual development areas
Compile an individual strategy and plan to ensure each team
member is competent
1 Day R 1,220.00 Junior and Middle External Practical on-the-job performance coaching enabling people to
Management. find and develop their own solutions to challenges:
Understanding the standard
Responding to acceptable outcomes enhancing positive
results
Responding to unacceptable outcomes and coaching the
performance
Understanding when to discipline
Six leadership styles and selecting the right tool for desired
outcomes
FINANCE SKILLGROW
FINANCE
Accounting Made Easy
Financial Intelligence
WORKSHOP ACCOUNTING MADE EASY FINANCE SKILLGROW
ACCOUNTING MADE EASY
Overview
The Accounting Made Easy course will teach accounting in 1 day using
visuals and colour making it logical, understandable, easy and accessible
and ultimately removing the fear of accounting.

Prepare and draft a balance sheet and income statement with
a focus on the financial impact of their daily activities on the
profitability of the company
See financials differently, giving them a clear line of sight between
their actions and results
Understand and process debits, credits, journal entries and see
their impact on the general ledger and financial statements of the
company
Understand the factors that contribute to profit and how to
increase revenue and cut costs
Target Understand accounting jargon and grasp the meaning and logic
Audience behind words such as cash flow, gross profit, net profit liquidity and
other key fundamental concepts
Interpret and analyse the financials of a business unit with a focus on
exploring key performance metrics to make more informed financial
1 Day R 2 795 All who need a External decisions for business units
basic under standing
of accounting.
E-LEARNING FINANCIAL INTELLIGENCE FINANCE SKILLGROW
FINANCIAL INTELLIGENCE
Overview
The Financial Intelligence E-Learning programme focuses on how to
recognise if your department is doing well, how you can contribute
to the financial success of your department and your organisation.
In todays economy organisations are doing more with less. Theyre
demanding more productivity from every employee and looking for
every possible measure to improve the bottom line.

Identify the advantages of analysing financial information
Understand the purpose and benefits of budgets
Differentiate among various financial instruments
Conduct horizontal and vertical analyses using your organisations
financial information
Recognize which ratios are most important to your organisation
Target
Audience

user s who want (Soft Skills)
to learn more on
finances within
your depar tment.
PEOPLE MANAGEMENT SKILLGROW
PEOPLE MANAGEMENT
Delegating For Growth
Developing Your Direct Reports
Employee Engagement
Human Capital: Managing Your Most Important Asset
Leading Others Through Change
Managing People: Engaging Your Workforce
Managing Up
Motivating Employees To Be Their Best
On-boarding
Strategic Staffing
Succession Planning
E-LEARNING DELEGATING GROWTH PEOPLE MANAGEMENT SKILLGROW
DELEGATING GROWTH
Overview
The Delegating Growth E-Learning will highlight the time and effort
delegating takes, delegation can seem like it takes more time and effort
than simply doing the work yourself.
However, this program will give you the tools to make delegation work,
so that you, your employees, and your organisation will all benefit.

Characteristics of positive delegation and barriers to delegation
How to decide what to delegate
Employee analysis for better task matching
Clarifying consequences of achievement/ non-achievement
Levels of discretion and autonomy
Establishing communication expectations
Target Letting employees make and learn from mistakes
Audience

to learn more on
delegating.
DEVELOPING
WORKSHOP PEOPLE MANAGEMENT SKILLGROW
YOUR DIRECT REPORTS
DEVELOPING YOUR DIRECT REPORTS
Overview
The Developing Your Direct Reports eLearning will help you recognize
the difference between performance management and development.
Youll be prepared to provide your employees with the tools to assess
their strengths and development needs.
Youll be more skilled at conducting a positive development discussion

and identifying a variety of paths to development. And last, youll know
how to create an effective individual development plan.
Key Topics:
Characteristics of effective development goals
Using assessments to advance goals
Understanding the employee reflection process
Pre-conversation preparation, coaching cues and
strength-based focus
Target Identifying and applying strengths and managing weaknesses
Audience Utilizing positive coaching behaviours
On-the-job training or shadowing
Job rotation and cross-training
How to implement mentoring and delegation
12 Days R 2,800.00 All levels of External
(JHB only) Demand Planner s
E-LEARNING EMPLOYEE ENGAGEMENT PEOPLE MANAGEMENT SKILLGROW
EMPLOYEE ENGAGEMENT
Overview
What do employees who are not highly engaged do? They might look
for work elsewhere or perhaps even worse, stay and do the bare
minimum to remain employed. There are many studies that investigate
why good employees leave their jobs.
The Employee Engagement E-Learning will address shortcomings, and

provide you with strategies to ensure your best employees remain with
the organisation. These strategies are divided into four categories: know,
show. Grow and crow. Well examine each of these categories in detail.

Behaviours managers can exhibit and activities they can initiate to
show they care
Questions the manager and employee can answer together in order
to determine the employees strengths and how to best leverage
Target them
Duration Price Provider Common obstacles to engagement as well as techniques for
Audience
reducing and overcoming them
Skills and methods for helping employees to establish direction in
their career path and feel a sense of importance in their work
Principles of and strategies for effective communication
manager s who (Soft Skills) Asking the right questions to tailor recognition and offering the right
kind of praise
want to keep
the employees
engaged within the
organisation.
HUMAN CAPITAL MANAGING
MOOCS PEOPLE MANAGEMENT SKILLGROW
YOUR MOST IMPORTANT ASSET
HUMAN CAPITAL MANAGING YOUR MOST IMPORTANT ASSET
Overview
Learn to become a better leader and liberate your staff to achieve their
best.
In this course, youll learn the secrets of human capital management and
why the best leaders liberate, rather than control their people. Youll
discover the process to turn individuals into a more cohesive, productive
team. Youll gain insight into why great companies dont throw people
away once a weakness is discovered.
This course includes two special classes specifically for entrepreneurs.

The first class reveals the surprisingly simple secret to prevent a hiring
disaster that can sink your start-up.
The second start-up centric class helps entrepreneurs find peace with
their most difficult tasks: knowing when and how to let go.

Audience How to find your teams collective gifts
The critical choice between stars or team players
How to create a sponsorship culture
1hr, 31mins Free Field Manager s, SoundviewPro

(Self-Paced) Regional and (USA)
Divisional
Manager s.
LEADING OTHERS
E-LEARNING PEOPLE MANAGEMENT SKILLGROW
THROUGH CHANGE
LEADING OTHERS THROUGH CHANGE
Overview
The Developing Your Direct Reports E-Learning will help you recognize
the difference between performance management and development.
Youll be prepared to provide your employees with the tools to assess
their strengths and development needs.
Youll be more skilled at conducting a positive development discussion

and identifying a variety of paths to development. And last, youll know
how to create an effective individual development plan.

Characteristics of effective development goals
Using assessments to advance goals
Understanding the employee reflection process
Pre-conversation preparation, coaching cues
and strength-based focus
Target Identifying and applying strengths and managing weaknesses
Audience Utilizing positive coaching behaviours
On-the-job training or shadowing
Job rotation and cross-training
23 Hours Free This cour se is E-Learning How to implement mentoring and delegation
for user s who (Soft Skills)
want to learn
more about the
difference between
management and
development.
MANAGING PEOPLE:
MOOCS PEOPLE MANAGEMENT SKILLGROW
ENGAGING YOUR WORKFORCE
MANAGING PEOPLE: ENGAGING YOUR WORKFORCE
Overview
In this ten-week course, you will learn how to get the most out of
people in the workplace. Aimed at people who have, or are about to
have, managerial responsibility in any type of organisation, this course
will introduce you to reflective practice in people management.
This course will also provide you with different ways of looking at
difficult situations, and will give you a broader range of techniques to use
when dealing with them. The course will cover aspects of management
theory and psychology.

How to manage people and get them engaged
How to get the best out of people
What good management practice is, and how it could be developed
sustainably through a process of continuing reflection
Target Tools and techniques to help you deal more effectively with
Audience challenges you may regularly face
10 Weeks Free Field Manager s and FutureLearn

(Self-Paced) Regional Manager s (United Kingdom)
Henley Business
School
E-LEARNING MANAGING UP PEOPLE MANAGEMENT SKILLGROW
MANAGING UP
Overview
The Managing Up E-Learning programme focuses on the reality of
todays workplace in that individual success depends not just on how
well you do your job, but on how well your supervisor does his or
hers. A supervisors role is not one of command and control, but
collaboration just as much as your efforts influence theirs, theirs
influence yours.

Identify and support your supervisors strengths, weaknesses,
and working style
Proactively seek consistent communication and monitor data
Determine your supervisors priorities, goals, and pressures
Establish expectations and a clear system of organisation
Help to eliminate preventable problems and use effective problem
Target solving skills to find resolutions
Duration Price Provider Exhibit positive behaviours that make you an invaluable employee
Audience
23 Hours Free For anyone who E-Learning

wants to increase (Soft Skills)
their knowledge on
management.
MOTIVATING EMPLOYEES
E-LEARNING PEOPLE MANAGEMENT SKILLGROW
TO BE THEIR BEST
MOTIVATING EMPLOYEES TO BE THEIR BEST
Overview
The Motivating Employees E-Learning programme discusses how
motivated employees are desirable and result in huge benefits to the
organisation. Typical characteristics and benefits of motivated employees
included; intelligent risk-taking, flexible behaviour, action oriented and
proactive thinking.

Underlying issues and needs of workplace community, influence and
openness
Tailoring leadership style
How to recognize honesty, trust, respect, commitment, and passion
How to build group identity and an environment of ownership and
accountability
How an organisation can control or reduce the negative effects of
Target stress
Duration Price Provider Methods of motivating in a negative work culture
Audience

manager s wanting (Soft Skills)
to motivate their
employees to be a
huge benefit in the
organisation.
E-LEARNING ON-BOARDING PEOPLE MANAGEMENT SKILLGROW
ON-BOARDING
Overview
The On-boarding E-Learning programme focuses on introductions to a
companys policies, procedures, and other formal rules have always been
a necessary first step for new employees. This was called an orientation.
Today, however, that process has evolved significantly. So has its name,
On-boarding takes employees further unlike an orientation it is an
integration process that not only provides the company.

Specific areas to address that will help new hires adjust to the
company culture and their position
The five elements of role clarification performance expectations,
interaction preferences, resources, decision making, and
development
Questions to consider that help the manager and new hire establish
explicit mutual expectations
Target
Audience

want more
information on
the On-boarding
process when
star ting in a new
organisation.
MOOCS STRATEGIC STAFFING PEOPLE MANAGEMENT SKILLGROW
STRATEGIC STAFFING
Overview
Strategy is a term that is applied to many areas of business but is often
overlooked in the critical function of Human Resources.
This course will provide you with four highly effective classes in which
youll learn the best practices to bring in great people, keep them
engaged and develop them to the fullness of their potential.
Youll gain perspective on the best methods for sourcing high-potential

recruits. On-boarding is broken down into its key components to give
you a better grasp on this frequently misunderstood phase of the hiring
process.
The course lastly provides you with valuable information on retaining

your successful employees, and how to handle the difficult task of
separating an employee from your organisation.

Audience Strategic Staffing Formulating and implementing a staffing plan
that aligns with the strategic priorities of the organisation
Corporate level strategy
Business level strategy
1hr, 22mins Free Field Manager s, SoundviewPro Functional level strategy
(Self-Paced) Regional Manager s (USA) Stages of strategic staffing
and HR. Planning, Sourcing, Recruiting, On-boarding, Developing, Retaining
and Separating
E-LEARNING SUCCESSION PLANNING PEOPLE MANAGEMENT SKILLGROW
SUCCESSION PLANNING
Overview
The Succession Planning E-Learning goes into detail as to why so many
people think of succession planning as worthwhile only for family owned
companies or large conglomerates. In fact, succession planning should be
part of every company it is the vision of where the company will be
going in the future.
This course will give you the tools to regain positive momentum after
an important employee leaves, and teach you how to create a pipeline
of new talent and potential leadership. As a result, you will be able to
guide development activities of key employees, bring selection systems,
reward systems, and management development into alignment with the
process of leadership renewal, and avoid major transition setbacks.

Benefits of actively managing succession planning
Target Mistakes that contribute to poor succession planning
Audience The old and new principles of succession planning
Leadership development strategies and coaching
Developing your action learning experience
Competency identification and implementation process
23 Hours Free This cour se is E-Learning Assessing alternatives to internal development
want improve the
planning skills.
PROGROW
PROGROW
Developing Business Skills
PROBLEM-SOLVING AND DECISION-MAKING
PROJECT MANAGEMENT
MANAGEMENT AND LEADERSHIP
INNOVATION AND CREATIVITY

PROBLEM-SOLVING AND
PROGROW
DECISION-MAKING
Creative Problem-Solving
Critical Thinking Skills Applied
Decision Quality
Effective Problem-Solving And Decision-Making
Navigating Through Difficult Conversations
Problem-Solving And Decision-Making
Problem-Solving Tools And Methods
Skilful Collaboration
The Art Of Influencing Others

PROBLEM-SOLVING AND
E-LEARNING CREATIVE PROBLEM-SOLVING PROGROW
DECISION-MAKING
CREATIVE PROBLEM-SOLVING
Overview
The Creative Problem-solving E-Learning programme discusses creativity
as a process of generating something new that has value. There are
many original ideas and concepts, but some may not be practical and
therefore may not be considered valuable.
Innovation is the process of creating something new that has significant

value to a particular individual, group, organisation, industry or society.

Maintaining innovation and creativity to withstand business
challenges
Overcoming common misconceptions and creativity myths
Getting past political obstacles, criticism and negativity
The six basic laws of problem-solving
How to take risks and learn from failure
Target
Duration Price Provider Using the SCAMPER approach, the 7x7 technique and other
Audience problem-solving matrices to evaluate ideas

to improve their
problem-solving
skills.
CRITICAL THINKING PROBLEM-SOLVING AND
E-LEARNING PROGROW
SKILLS APPLIED DECISION-MAKING
CRITICAL THINKING SKILLS APPLIED
Overview
The Critical thinking E-Learning will encourage reasonable thinking and
reflective thinking that is focused on deciding what to believe and what
to do.
It requires collecting information and then thoughtfully evaluating it in

order to guide decision-making.
Critical thinking helps you to make better decisions by engaging in logical

reasoning, avoiding mistakes due to bias or inaccurate assumptions, and
systematically working through options to identify the most relevant and
reasonable solution.

How critical thinking enables you to think creatively, solve problems
systematically, and detects inconsistencies in reasoning
Target The Johari Window of awareness
Duration Price Provider Critical thinking mistakes like rationalization, emotional thinking,
Audience
forms of bias, and tunnel vision
How examination, exploration and evaluation can be used to
heighten your critical thinking

more information
thinking skills.
PROBLEM-SOLVING AND
MOOCS DECISION QUALITY PROGROW
DECISION-MAKING
DECISION QUALITY
Overview
Decision Quality (DQ) is a practical and systematic approach that
methodically breaks down barriers and improves the quality and speed
of important decisions.
Decision Quality has proven to be an invaluable business tool for some

of the largest corporations in the world.
Now you can learn to make decisions faster and smarter.
In this five-week introductory course, youll work in teams to learn the

DQ approach, which draws from the disciplines of business, engineering,
psychology, organisational behaviour, and decision science.
This course is designed as a combination of short, engaging lectures and

weekly assignments.
Course materials, communications, and assignments will be in English.
Target
Audience
Understand the six requirements of Decision Quality
Recognise the quality of a decision before you make it
(not just in hindsight)
4 Weeks Free This cour se is NovoED (USA) Identify gaps in Decision Quality and focus your attention where it
(Self-Paced) for anyone who matters
would like to learn Reach DQ in significant decisions in a timely and efficient way
on how to make Gain awareness of strategic Decision Quality, decision power tools,
decisions faster and and the role of decision professionals
smar ter.
EFFECTIVE PROBLEM-SOLVING PROBLEM-SOLVING AND
MOOCS PROGROW
AND DECISION-MAKING DECISION-MAKING
EFFECTIVE PROBLEM-SOLVING AND DECISION-MAKING
Overview
Critical thinking the application of scientific methods and logical
reasoning to problems and decisions is the foundation of effective
problem-solving and decision-making. Critical thinking enables us to
avoid common obstacles, test our beliefs and assumptions, and correct
distortions in our thought processes. Gain confidence in assessing
problems accurately, evaluating alternative solutions, and anticipating
likely risks.

Learn how to use analysis, synthesis, and positive inquiry to address
individual and organisational problems and develop the critical
thinking skills needed in todays turbulent times.
Target
Audience

NAVIGATING THROUGH PROBLEM-SOLVING AND
E-LEARNING PROGROW
DIFFICULT CONVERSATIONS DECISION-MAKING
NAVIGATING THROUGH DIFFICULT CONVERSATIONS
Overview
Difficult conversations are inevitable in any workplace. Those
conversations can create unhappiness, stress, and tension. They can also
impair and even destroy relationships. When handled poorly, they are
likely to result in serious problems that interfere with productivity and
leave everyone involved feeling frustrated and dissatisfied.
You cant avoid these kinds of conversations, but you can learn how to
handle them more effectively.
Developing the ability to handle these challenges will pay off in terms of
reduced stress, increased confidence, improved relationships, increased
trust, fewer problems, better teamwork, higher productivity, and better
career opportunities.

Types of conversations people find difficult to carry out and the
Target reasons why their difficult
Audience Essential questions to consider before carrying out the conversation
Using empathetic language to establish trust and understanding
Key methods for getting the conversation off on a good start
23 Hours Free This cour se is for Techniques for delivering the message tactfully, respectfully, and
E-Learning
productively
more information
on how to
handle difficult
conver sations.
PROBLEM-SOLVING AND PROBLEM-SOLVING AND
WORKSHOP PROGROW
DECISION-MAKING DECISION-MAKING
Overview
This two day programme is designed to identify problems and to make
responsible decisions.
The main focus will be in the workplace, although participants can use
the same principles elsewhere.
The programme will help assist by learning new ways to approach

problem-solving and develop practical ways to solve some of the most
pressing problems to reach win-win decisions.

Problem-solving steps and problem-solving tools
Distinguish root causes from symptoms to identify the right solution
for the right problem
Ways to think creatively and work towards creative solutions
Target Top ten rules for good decision-making
Audience Developing confidence to tackle problems efficiently and effectively
2 Days R 2,640.00 The programme External

is suitable for all
employees who are
required to resolve
existing problems
and to make
qualified decisions.
PROBLEM-SOLVING TOOLS PROBLEM-SOLVING AND
E-LEARNING PROGROW
AND METHODS DECISION-MAKING
PROBLEM-SOLVING TOOLS AND METHODS
Overview
This course focuses on identifying problems that are priorities, analysing
root causes and implementing sustainable solutions.
The course offers a wide range of effective tools and methods used
for problem-solving like the PARETO diagram, practical steps to identify
the root causes of a problem, apply best solutions through the decision
matrix, and monitoring tools such as; indicators and scorecards to
monitor effectiveness.

Identify, select and analyse the problem
Find the cause of the problem
Find, choose and apply the best solution
Verify the effectiveness of the implemented actions
Target
Audience

in developing
problem-solving
skills through
better and more
effective thinking.
PROBLEM-SOLVING AND
E-LEARNING SKILFUL COLLABORATION PROGROW
DECISION-MAKING
SKILFUL COLLABORATION
Overview
The old expression two heads are better than one is certainly true
when collaboration runs smoothly when everybody gets along,
contributes unique perspectives and skills, and works together to resolve
problems productively. But what about when people argue, work gets
stalled, and contention is prevalent?
Successful collaboration involves far more than just working side-by-

side. Its a process that requires attitudes, skills, and practices that can be
learned and strengthened and mastering them will not only make
your job easier, it will help you become more successful professionally.

Understand when collaboration is an effective and beneficial
approach to a project and when it isnt
Establish and communicate expectations to group members to
Target ensure a successful collaboration
Duration Price Provider Recognize the inward attitudes and outward behaviours necessary
Audience
to collaborate well
Implement communication strategies that foster collaboration and
avoid those that hinder it
23 Hours Free This cour se is for E-Learning Build your network to increase your ability to collaborate
user s who want (Soft Skills) Identify non-collaborative behaviours and implement strategies to
cope with them
more information
on collaborating
with other s.
THE ART OF PROBLEM-SOLVING AND
E-LEARNING PROGROW
INFLUENCING OTHERS DECISION-MAKING
THE ART OF INFLUENCING OTHERS
Overview
The Art of Influencing Others E-Learning programme focuses on
identifying the principles of influence and persuasion and the ability to
recognise differences in communication styles. This course identifies
ways to tailor your communication style that will increase your influence
with others. This E-Learning course will help you understand the nature
of influence and persuasion, giving you tools to be more successful at it.

Build rapport and develop genuine relationships
Improve communication skills, including verbal and non-verbal
messages, to be more effective with others
Recognize common barriers to communication
Understand and use communication styles to tailor your
communications.
Target Resolve conflicts
Audience

information on
how to influence
other s effectively.
PROJECT MANAGEMENT PROGROW
PROJECT MANAGEMENT
Anticipating Project Risk
Customer Expectation For Project Success
Practical Project Management
Principles Of Project Management
Project Budgeting
Project Management Essentials
Project Planning
Put It In Writing
E-LEARNING ANTICIPATING PROJECT RISK PROJECT MANAGEMENT PROGROW
ANTICIPATING PROJECT RISK
Overview
This course underlines the functions of a project manager in order to
anticipate and manage risks that can put the project in jeopardy, and to
manage the project team effectively.
The course will take you through how to reduce risks through defining
and identifying possible risk factors, and thereafter apply different risk
management strategies.
Finally, the course will also assist you with being able to monitor future
risks.

Defining risk and mastering the associated management process
Evaluating risks
Acting to the risk
Target Monitoring the projects exposure to risks
Audience
23 Hours R770.00 This cour se is for E-Learning

like to know more
about project
management.
CUSTOMER EXPECTATION
E-LEARNING PROJECT MANAGEMENT PROGROW
FOR PROJECT SUCCESS
CUSTOMER EXPECTATION FOR PROJECT SUCCESS
Overview
This course examines the key factors for success, focusing on the
needs (expectations) of the project. The needs definition process is a
structured approach that requires specific methods and techniques.
Project managers need to be able to prepare and launch the needs

definition process, and prioritise these needs to facilitate the process if
different solutions should be proposed.
The course will also concentrate on the importance of contractualising

and sharing needs to identify the boundaries that are set.

The key factors for success when structuring needs
Preparing and launching the needs definition process
Collecting and analysing needs
Target Testing and prioritising needs
Duration Price Provider Contractualising and sharing needs
Audience

project manager s (Soft Skills)
that are required
to improve on
their project
management skills.
PRACTICAL PROJECT
MANAGEMENT
PRACTICAL PROJECT MANAGEMENT
Overview
The Practical Project Management E-Learning programme discusses
how projects represent much of the work done in todays organisations.
Unfortunately, many organisations devote valuable resources, including
employees time, to poorly conceived and implemented projects that do
not achieve meaningful goals or are never completed.

Identifying the project outcome and how it can best be achieved.
Translating tasks and activities into S.M.A.R.T goals.
Identifying stakeholders and selecting the right people for the
project team.
Creating a project schedule that includes timelines, milestones, and
responsibilities.
Planning for contingencies and handling project barriers.
Providing a sense of completion once the outcome has been
Target achieved.
Audience Evaluating the process to increase the success of future projects.

more information
on project
management
PRINCIPLES OF PROJECT
MOOCS PROJECT MANAGEMENT PROGROW
MANAGEMENT
PRINCIPLES OF PROJECT MANAGEMENT
Overview
Learn the basics of Project Management, including what a project is, and
how to manage one effectively.
If youre looking to move into management, or want to gain some

project management skills for your current role, this is the course for you.
Learn to manage a project from start to finish, including popular

standards and processes and how to manage stakeholders. Understand
the role of a project manager, and learn how to plan work and execute
projects.

An overview of popular project management methodologies and
standards
The project life cycle: concept, develop, execute and finish
Target Nine areas every project manager should know
Duration Price Provider The main constraints projects often encounter
Audience
The benefits of project management
What is involved in the concept phase, including: key project roles,
like the project manager, team and stakeholder
4 Weeks Free This cour se is for Open2Study Setting and justifying your goals. What is involved in the development
(Self-Paced) anyone who would (Australia) phase, including: The project management plan, Planning for change
like to know what How to monitor and control the execution of a project, including:
a project is and Quality auditing and continuous improvement
how to manage Getting handover right and how to use the lessons learned
one effectively.
E-LEARNING PROJECT BUDGETING PROJECT MANAGEMENT PROGROW
PROJECT BUDGETING
Overview
Project Budgeting will examine the key concepts associated with the
project budget. The course will provide insights to use estimation as
a tool, setting the project budget by asking the right question, the
budgeting process, and how to remain in control of the budget over the
length of the project.

Define the key concepts associated with project budgets and
identifying the issues
Setting the project budget
Planning the budget over time
Remaining in control of the project budget
Target
Audience
23 Hours R770.00 This cour se is E-Learning

would like to learn
more of budgeting
when dealing with
projects.
PROJECT MANAGEMENT
ESSENTIALS
PROJECT MANAGEMENT ESSENTIALS
Overview
This course focuses on the essentials of project management, the
projects life cycle, the methods of managing and implementing, and the
day-to-day functions.

Determine what a project contributes to the companys success
Organise the progressive development of the project
Implement, track and control the project
Managing the project day-to-day
Position yourself as project manager in the company
Target
Audience

learn about project
management.
E-LEARNING PROJECT PLANNING PROJECT MANAGEMENT PROGROW
PROJECT PLANNING
Overview
This course will help you develop the necessary skills to create a
concrete project plan, and provide methods to building a committed
team to execute the project.
The course also offers tools and tips for detailed scheduling and
progress measurement to confidently draw realistic timetables for the
project outcomes.

Transforming the initial project idea into a concrete plan
Building a team commitment to execute the project
Formalising and communicating the project teams commitment
Target
Audience

like to develop the
necessar y skills to
create a project
plan.
E-LEARNING PUT IT IN WRITING PROJECT MANAGEMENT PROGROW
PUT IT IN WRITING
Overview
Sharing information in the form of a report is an integral part of most
workers daily responsibilities. Without the right information or the right
delivery (both in writing and in person), a report can do more to hinder
communication than support it. Many employees struggle in these areas,
producing instead reports that are unorganised, wordy, overly formal or
informal, and inconsistently formatted, resulting in unnecessary confusion
and a loss of credibility.

Identify how to prepare the content and structure of your report
Discover the elements that make up some of the most common
types of reports
Learn techniques for making your report clear, credible, professional,
and accurate
Understand how to best
Target Present the content of your report
Audience

wants more skill
on writing effective
repor ts.
MANAGEMENT
PROGROW
AND LEADERSHIP
Basic Team Leading Skills Team Chemistry

Behavioural Interviews Team Excellence
Fundamentals Of Strategic Planning Teamwork
Helping Successful Leaders Get Even Better Toughest Supervisor Challenges
Introduction To Strategic Thinking Women And Leadership
Leading Successfully Through Challenges And Obstacles
Meetings
Organisational Trust
Positive Performance Management
Super Manager
Talk Like A Leader

MANAGEMENT
WORKSHOP BASIC TEAM LEADING SKILLS PROGROW
AND LEADERSHIP
BASIC TEAM LEADING SKILLS
Overview
This course assists Field marketers in adequately fulfilling their role as
team leaders through focusing on principles of leadership, leadership
roles, objective setting, delegation, motivation and teamwork.

The role of a team leader in ensuring that a team meets an
organisations standards
Managing time and the work process at store level
Motivating a team
Target
Audience
2 Days R 2,780.00 Field mar keter s, Internal

Area Mar keter s.
MANAGEMENT
E-LEARNING BEHAVIOURAL INTERVIEWS PROGROW
AND LEADERSHIP
BEHAVIOURAL INTERVIEWS
Overview
A bad hire is considered someone with any of the following
issues: poor performance, failure to get along with others, negative
attitude, attendance problems, and complaints from customers. The
consequences included any of the following: lost productivity, time
required to hire and train another person, drag on morale throughout
the department or organisation, loss of sales, and legal issues.
The Behavioural Interviews E-Learning will enable you to define an

evidence based approach to hiring the right candidate.

Identify general competencies and translate them into performance
criteria
Recognize the characteristics of and effectively develop behavioural-
based questions
Target Explore useful techniques for reviewing resumes
Audience Identify the elements to look for in candidates answers to
behavioural-based questions
Follow a structured method for evaluating candidates objectively

more knowledge
on inter views.
FUNDAMENTALS OF MANAGEMENT
E-LEARNING PROGROW
STRATEGIC PLANNING AND LEADERSHIP
FUNDAMENTALS OF STRATEGIC PLANNING
Overview
Starting up a new company, partaking in a major venture, or just
opening a new fiscal year can bring many stress-inducing questions. Are
you ready for unexpected challenges? Do you have enough time and
resources to achieve goals? Do you have a long-term vision? Developing
a strategy for the future takes some creative thinking and a deep
understanding of the strengths and weaknesses of your organisation.

Checking for organisational readiness
Understanding basic guidelines and steps to strategic planning
Differentiating between illusion and reality in visionary companies
How to develop a visioning statement
Components of SWOT analysis
Methods for analysing your external environment
Target Extracting goals from your strategic agenda
Audience

wants more skill on
project planning.
HELPING SUCCESSFUL MANAGEMENT
MOOCS PROGROW
LEADERS GET EVEN BETTER AND LEADERSHIP
HELPING SUCCESSFUL LEADERS GET EVEN BETTER
Overview
Great leaders love winning, but what are you losing in the process?
In becoming a happier and more successful leader, youll learn the
classic challenges faced by all successful leaders. Youll discover how the
contents of your wallet can be used to break long-standing
behaviour patterns.
The course will take you through a new approach that injects fun into
personal growth and the multi-step process of personal engagement
and development.

The challenges faced by successful leaders in every era
How to discover if you have a culture of favouritism
The method to listen, think and thank others when receiving input
Why leadership is the ultimate contact sport
Target
Duration Price Provider How to coach others for Behavioural change
Audience
1hr, 29mins R 2,780.00 Field Manager s and SoundviewPro

INTRODUCTION TO MANAGEMENT
MOOCS PROGROW
STRATEGIC THINKING AND LEADERSHIP
INTRODUCTION TO STRATEGIC THINKING
Overview
This course is designed to be a starting point for people who are just
beginning to learn about strategic thinking. It is relatively short, informal,
easy to follow, and practical.
The lessons will involve concepts from economics, game theory, scenario
planning, behavioural sciences, and futures studies, as well as philosophy
and linguistics.
The course will also include case studies for each topic where students
will have an opportunity to practice the tools and frameworks and
discuss them with the learning community.
At a reasonable pace of approximately 12 hours per day, a learner can

finish the course in about one week. The workload will depend on how
quickly a learner consumes the, and how much time and effort he/she
wants to devote to the case study assignments.
Target
Audience
The course includes reading material, video lectures, and audio
content, which are accompanied by short quizzes
3 Weeks Free Anyone who wants Canvas Networ k

(Self-Paced) to learn how to think (USA)
about and solve social,
business, personal,
environmental, or other
problems in smar ter
and more creative ways
will benefit from this
cour se.
LEADING SUCCESSFULLY THROUGH MANAGEMENT
MOOCS PROGROW
CHALLENGES AND OBSTACLES AND LEADERSHIP
LEADING SUCCESSFULLY THROUGH CHALLENGES AND OBSTACLES
Overview
Leadership is full of stress and challenges, but there are few pursuits
more fulfilling. Learn the core characteristics of successful leaders, and
how you can give hope while guiding people to greatness.
Paul White provides practical strategies to take a humanistic approach

to toxic workplaces, stress and unexpected events.
This course gives you the development youll need to handle the
common challenges all leaders face. Youll learn how to identify the signs
of toxic workplaces and handle dysfunctional co-workers, including the
difficult obstacle of a toxic achiever. A great leader needs to balance all
areas of his or her life. This is why youll learn about the nature of stress,
and how it can impact your life in and out of the office.

The core characteristics of successful leaders
Target
Duration Price Provider How to give hope to the people you lead
Audience
How to reduce demands and increase resources to combat stress
The way margin can be your best ally in an unexpected event
What to do with an employee who is an achiever and toxic at the
same time
1hr, 54mins Free Field Manager s and SoundviewPro
MANAGEMENT
WORKSHOP MANAGEMENT VS LEADERSHIP PROGROW
AND LEADERSHIP
MANAGEMENT VS LEADERSHIP
Overview
This workshop has been designed to develop individuals Management
and Leadership competencies in order for goals to be achieved more
efficiently by being able to apply theory and methods within the
business.
It will provide participants with the opportunity to understand the

nature and practice of good leadership to make them more effective as
a leader, manager, colleague or team member.

Defining Management and Leadership determine the difference
between them and understand the skills necessary for managerial
success
Motivation discussion of theories, reviews of case studies and
practical application
Target Delegation understanding of situational Leadership Style and
Duration Price Provider identifying reasons why delegation is essential
Audience
The wor kshop is

2 Days R 7,480.00 ideal for Manager s/ Internal
(min of 10 learner s) Super visor s who are
currently responsible
for teams and want to
fur ther their per sonnel.
It is also suitable for
individuals wor king in HR
and specialists who are
looking to enhance other
skills through management
and leader ship techniques.
MANAGEMENT
E-LEARNING MEETINGS PROGROW
AND LEADERSHIP
MEETINGS
Overview
On an average day, there are seventeen million meetings in the
U.S. Yet, an estimated sixty-three percent of meetings dont have
prepared agendas.
Based on these statistics, its easy to see why meetings have a bad
reputation. Poorly run meetings take too long, involve too many people,
and never seem to result in any concrete action. Despite this, meetings
are necessary and can be extremely effective. Meetings that are planned
and facilitated well give participants a sense of accomplishment and a
sense that their time was well spent. This program will show you how to
make every meeting efficient and effective.

Recognize ways to change your mind set about meetings
Eliminate habits that make meetings unproductive
Target Identify alternatives to holding traditional meetings
Audience Demonstrate effective facilitation skills
Help your group make decisions quickly
Ensure that every meeting ends with actionable items

to know how to
have effective
meetings.
MANAGEMENT
E-LEARNING ORGANISATIONAL TRUST PROGROW
AND LEADERSHIP
ORGANISATIONAL TRUST
Overview
The Organisational Trust E-Learning programme will discuss trust as
an essential for any organisation to succeed in todays increasingly
competitive global environment. Research has found that organisations
with high levels of trust are more credible, productive, flexible,
innovative and able to adapt to changing circumstances and effectively
handle crises.

Assess the level of trust in your organisation and your own
trustworthiness
Be mindful of the results of distrust between employees and within
an organisation
Identify the characteristics that engender trusting employees and
organisations
Discover the common trust busters and specific actions you can
Target take to prevent their presence in the workplace
Audience Explore the ways organisations and teams can build a culture of
trust
Identify the warning signs of a low-trust organisation and how to
restore trust when its been lost
to develop their
tr ust within an
organisation.
POSITIVE PERFORMANCE MANAGEMENT
E-LEARNING PROGROW
POSITIVE PERFORMANCE MANAGEMENT
Overview
The Positive Performance Management E-Learning programme uncovers
what performance management is, for many people it has a negative
connotation. A survey conducted by World at Work gathered the
thoughts of 750 senior-level human resource professionals on the stage
performance management. The results of the survey indicated that thirty
percent of respondents believe employees have a sense of trust in the
performance-management system.

Differentiate between an ongoing development process and an
annual performance appraisal
Recognize the benefits of implementing a positive performance
management system
Create a performance management plan
Establish objective measurements of performance
Target
Duration Price Provider Hold productive performance conversations and avoid conversation
Audience minefields
Evaluate your own performance as a developer of your employees

management level. (Soft Skills)
MANAGEMENT
E-LEARNING SUPER MANAGER PROGROW
AND LEADERSHIP
SUPER MANAGER
Overview
The Super Manager E-Learning uncovers the many studies that have
been conducted to determine the reasons that employees leave their
jobs. Most reasons point squarely to their bosses. As a result, employees
reported feeling more tension, mistrust, and exhaustion, and were less
satisfied and less likely to take on additional tasks or work longer hours.
In other words, managers directly affect their employees productivity
and satisfaction in the workplace.

Develop self-awareness regarding your managerial skills and display
attentiveness to your employees
Demonstrate consistency in your values, attitude, and behaviour
Identify when and how to appropriately exercise mental flexibility
Display humility and confidence in your decisions as a manager and
show confidence in your employees
Target
Duration Price Provider Ensure that employees maintain focus
Audience
Encourage employee satisfaction and motivation by creating a fun
working environment
23 Hours Free For management. E-Learning

(Soft Skills)
MANAGEMENT
E-LEARNING TALK LIKE A LEADER PROGROW
AND LEADERSHIP
TALK LIKE A LEADER
Overview
The average person speaks up to 16,000 words per day. Are your words
meaningful or meaningless?
Clearly, the best-of-the-best organisations excel at communicating

with their employees. But how do you know which messages are most
important for leaders to communicate? There are a multitude of specific
messages to communicate but they can be organized into four general
categories:
1. I have a vision for the organisation.
2. I have the skills to carry out that vision.
3. I know and care about you.
4. I want to help you.

Target Identifying organisational, societal, and self-imposed challenges
Audience Knowing and showing your true self
Developing strategic relationships by building operational, tactical,
and personal networks
Making the most of social media
23 Hours Free This cour se is for E-Learning Using proactive steps to find a sponsor
anyone who wants (Soft Skills) Learning how to exhibit executive presence
increase their
Understanding how to remain poised and composed in stressful or
communication negative situations
skills. Developing the ability to think on your feet
Establishing influence and tactics for effective negotiation
Honing in on the ability to build and maintain strong teams
MANAGEMENT
E-LEARNING TEAM CHEMISTRY PROGROW
AND LEADERSHIP
TEAM CHEMISTRY
Overview
Choosing team members is like choosing elements for a chemistry
experiment they are the basic building blocks. Assembling team
members together in the right way leveraging strengths is like
creating a balanced chemical equation. Monitoring how team members
interact is like observing a chemical interaction, and measuring team
results is like analysing the results of a chemistry experiment.

Understand how to choose team members to create a high
performing team
Leverage the strengths of team members to maximize team
performance
Implement strategies to promote positive interactions
Evaluate team processes and team results
Target Recognize the responsibilities of a team leader
Audience

wor k better within
a team.
MANAGEMENT
WORKSHOP TEAM EXCELLENCE PROGROW
AND LEADERSHIP
TEAM EXCELLENCE
Overview
Clearly, teams are a vital part of almost every organization, which are
depending on them to use resources more effectively, solve problems
more creatively, and provide greater productivity than individual
employees working alone.
The goal of every team is to perform at its highest level, and the secret
to achieving high performance is thishaving team members who
CARE. Care in the literal sense, as well as in the sense of the acronym
for the following traits: Communication, Ability, Results, and Esprit de
corps. These four traits are the foundation of team excellence. You
will find practical strategies for developing each trait throughout the
remainder of the program.
Recognize the communication characteristics of high-performing

Target teams and team members
Audience Assess individual strengths in order to ensure the best possible
team performance
Set goals successfully and avoid common goal-setting mistakes.
Foster accountability among team members to ensure all
2 Days R 2,780.00 Field mar keter s, Internal members succeed
Area Mar keter s. Develop esprit de corps and coordinate effective
team-building activities.
MANAGEMENT
MOOCS TEAMWORK PROGROW
AND LEADERSHIP
TEAMWORK
Overview
Learn how to build effective teams, be a great team player and manage
team conflict. Teamwork is an essential component of most professional
activities in the modern world. But what makes an effective team? This
course is an introduction to teamwork skills for all disciplines that will
help you improve your own performance and that of your team.

This course is an introduction to teamwork skills for all disciplines
that will help you improve your own performance and that of your
team
It covers why teams are important, the roles of individuals in a team,
systems and processes for effective teamwork and communication,
and methods for addressing team conflict
Throughout the course you will be provided with a range of tools
and templates that you will be able to use with any team
Target
Audience
Self-Paced Free All Management Open Learning

TOUGHEST MANAGEMENT
E-LEARNING PROGROW
SUPERVISOR CHALLENGES AND LEADERSHIP
TOUGHEST SUPERVISOR CHALLENGES
Overview
This course is designed to help you understand your organisations
problems and challenges at a deeper level and give you the
communication tools to become an inspiring supervisor. In this guide
you will learn the proper recourse to take with problem employees
to resolve problems, create goals, work through personal issues, and
mediate conflict. As a result you will be better able to understand your
employees behaviour and motives and react appropriately to them.

Recognize the communication characteristics of high-performing
teams and team members
Assess individual strengths in order to ensure the best possible team
performance
Set goals successfully and avoid common goal-setting mistakes
Foster accountability among team members to ensure all members
Target succeed
Audience Develop esprit de corps and coordinate effective team-building
activities

to under stand
organisational
challenges.
MANAGEMENT
E-LEARNING WOMEN AND LEADERSHIP PROGROW
AND LEADERSHIP
WOMEN AND LEADERSHIP
Overview
Obviously, women face a variety of challenges that hinder their desire
to reach leadership positions. Well take a look at those challenges,
but more importantly, well look at how women can maximize their
strengths and build their skills to become effective leaders in any
organisation.

Identifying organisational, societal, and self-imposed challenges
Knowing and showing your true self
Developing strategic relationships by building operational, tactical,
and personal networks
Making the most of social media
Using proactive steps to find a sponsor
Learning how to exhibit executive presence
Target Understanding how to remain poised and composed in stressful or
Duration Price Provider negative situations
Audience
Developing the ability to think on your feet
Establishing influence and tactics for effective negotiation
Honing in on the ability to build and maintain strong teams
for women who (Soft Skills)
seek leader ship
positions.
INNOVATION
PROGROW
AND CREATIVITY
INNOVATION AND CREATIVITY
Ideas Into Action
Innovations For Powerful Outcomes
Innovation The Key To Business Success (MOOC)
Innovation A Goal For All (E-Learning)

INNOVATION
E-LEARNING IDEAS INTO ACTION PROGROW
AND CREATIVITY
IDEAS INTO ACTION
Overview
Often, a lack of innovation is less due to having unimaginative individuals,
and more to do with and organisation not tapping into all of its
employees potential.
This course is designed to help organisations reshape their thinking on

innovation. This course will teach you to understand different elements
of creativity, how to build ideas in a group, how to let innovation flow
without directives, and how to draw out creative ideas from new
sources.

Myths and misconceptions of innovations
Understanding multiple intelligences including, word smart, body
smart, picture smart, and music smart
Characteristic of creative people
Target The stages of the creative process: initiation, incubation, illumination,
Audience and implementation

change their mind
and be innovative.
INNOVATIONS FOR INNOVATION
MOOCS PROGROW
POWERFUL OUTCOMES AND CREATIVITY
INNOVATIONS FOR POWERFUL OUTCOMES
Overview
Innovation involves transformative thinking and the genuine ability to
cultivate and pick the lucrative fruits of our creative labour.
In this course, you will develop an appreciation for a range of tools and
concepts that can help make innovation happen.
This course will feature original content and fresh thinking. It contains a
stimulating mix of creative experiments, intriguing innovation examples,
practical tools and robust concepts. These will help you induce creativity,
gain deep customer insights, and develop an appreciation for creating a
compelling innovation strategy.

Innovation in Practice:
The practice and meaning of innovation
Signature characteristics of innovative organisations
Target Processes of service and product innovation
Duration Price Provider Different approaches for sourcing external ideas
Audience
Creativity in Action:
An understanding of how our creative minds work
Key considerations and principles of creativity
4 weeks Free This cour se is for Open2Study A range of creativity tools
(Self-Paced) anyone interested Bringing Ideas to Life:
in innovation An appreciation of how we can learn from others
through using a A range of approaches for gathering deep customer insights
range of tools and Key consideration in appreciating and conveying customer value
concepts. Building an Innovative Organisation:
Approaches for challenging business models and constructing
innovation strategies
Approaches for stimulating and embedding innovation in your
own organisation
INNOVATION THE KEY INNOVATION
MOOCS PROGROW
TO BUSINESS SUCCESS AND CREATIVITY
INNOVATION THE KEY TO BUSINESS SUCCESS
Overview
This short free online course, which benefits from CPD accreditation, is
designed for anyone interested in commercial innovation.
Through the course, you will see that innovation can take many forms
and that innovation needs people and organisations with a willingness to
embrace change, to wonder what if , to challenge the status quo and
most importantly to work together.
Successful innovations need both determined individuals and a

collaborative approach.
Join this course to start your journey of innovation.

Why innovate? - You will be able to identify a range of drivers and
challenges to innovation and understand the specific challenges of
Target wicked problems
Audience People and innovation: you will understand the important part
that people play in the success of an innovation through both the
development and adoption processes
3 weeks Free This cour se is for Univer sity of Leeds

(Self-Paced) anyone interested
in innovation and
adapting to change.
INNOVATION
E-LEARNING INNOVATION A GOAL FOR ALL PROGROW
AND CREATIVITY
INNOVATION A GOAL FOR ALL
Overview
This course will examine the key terms of innovation, as well as, deal
with idea management, project development, implementation and
internal organisation channels.
Areas like creativity and obstacles to creativity will be covered, how and
when to launch innovations, building a networking company, and how to
bring fresh ideas to the table. Including crucial conditions for innovations:
recognition, skills, resources and management.

Innovation everyones responsibility
Idea management from frustration to generation
Developing innovation projects: the battle commences
The decision to launch: an enterprise activity
An innovative company is a networked company
Target
Audience

in learning about
innovation.
DIGIGROW
DIGIGROW
Using Technology Smartly
MS OUTLOOK
MS EXCEL
MS WORD
MS ACCESS
MS POWERPOINT
MS OUTLOOK DIGIGROW
MS OUTLOOK
MS Outlook 2013 Introduction
MS Outlook 2013 Intermediate
MS Outlook 2013 Advanced
E-LEARNING MS OUTLOOK 2013 INTRODUCTION MS OUTLOOK DIGIGROW
MS OUTLOOK 2013 INTRODUCTION
Overview
In the initial course dedicated to Microsoft Outlook, you will familiarise
yourself with the programme interface and learn to send, receive,
print and organise messages. You will also learn to work with message
attachments, to create an automatic reply and to set rules for automatic
processing of received or sent messages.

Introduction to Outlook
Outlook view options
Getting help in Outlook
Customising the layout of the Outlook window
Sneak peeks
Viewing received messages
Creating a new message and editing the content of a message
Target Checking spelling and grammar in new messages
Audience Managing attachments
Replying to messages and forwarding them
Saving and printing messages
Creating message signatures
user s who want to (IT Cour ses) Mail folders and junk email
learn the basics of Flagging messages for follow-up
MS Outlook. Tracking messages and searching for messages
Organising messages into subfolders and categories
Arranging the message list
Viewing messages by conversation
Quick steps, automatic replies and mail settings
Managing messages by using rules
E-LEARNING MS OUTLOOK 2013 INTERMEDIATE MS OUTLOOK DIGIGROW
MS OUTLOOK 2013 INTERMEDIATE
Overview
In this course, you will learn to use the calendar folder to plan different
appointments, the tasks folder to monitor all your duties, and the notes
folder to write down any ideas that come to your mind. In the journal
folder, you will record the details about various actions.
You will also learn to manage your contacts and send messages to
them. You will work with address books, and you will learn to print the
individual items from the entire mail client.

People view
Creating and printing contacts
Managing contacts
Attaching contacts to messages
Address Book
Target
Duration Price Provider Contact group
Audience
Calendar
Creating all-day events
Recurring appointments
23 Hours R 970.00 This cour se is for E-Learning Editing appointments and events
user s who want (IT Cour ses) Managing Calendar items
to learn additional Sending your Calendar
features on Tasks
MS Outlook. Managing tasks
Journal
Managing the Journal
Notes
E-LEARNING MS OUTLOOK 2013 ADVANCED MS OUTLOOK DIGIGROW
MS OUTLOOK 2013 ADVANCED
Overview
In this course, you will learn to organise your appointments by using the
calendar and assign tasks to your colleagues with the subsequent follow-
up of their fulfilment. You will try out importing and exporting your
Outlook data, and sharing the information with other Outlook users. You
will also get acquainted with data files and the creation of custom forms
for the individual Outlook items.

Scheduling a meeting
Accepting a meeting invitation
Proposing a new meeting time
Recalling a meeting and adjusting the calendar
Assigning tasks to your colleagues
Viewing the calendars of your colleagues
Target Sharing the Outlook data with other users
Audience Delegate Access
Working offline
Offline Outlook folders
Importing and exporting data
Outlook data files
user s who want to (IT Cour ses)
Setting an e-mail account
learn more specific
Creating a custom form
features on
MS Outlook. Sending custom forms to other users
Advanced work with custom forms
E-LEARNING MS OUTLOOK PRODUCTIVITY MS OUTLOOK DIGIGROW
MS OUTLOOK PRODUCTIVITY
Overview
This course is a beginner to intermediate course, and touches on some
advanced features. It will provide participants with the skills needed to
start sending and responding to e-mail in Microsoft Outlook, as well as,
maintaining a calendar, scheduling meetings, and working with tasks and
notes.
The purpose of this course is to ensure everyone gets more out of

their time by getting things done faster and easier through a series of
shortcuts and useful tips.

General Outlook and other Windows productivity tips navigate
and create new items faster by using keyboard short cuts, customise
Outlook and minimize distractions
Productivity Principles being able to batch email and separate
Target action from reference
Duration Price Provider High performance of workflow management
Audience
Manage daily activities by: planning, organising, use of calendar,
reminders and colour coding etc.
How to file and easily retrieve important information
1 Day R 1,320.00 Anyone who wants External Organise and process email more efficiently
to improve on their
MS Outlook skills
by making their
day to day activity
more productive.
MS EXCEL DIGIGROW
MS EXCEL
MS Excel 2013 Introduction
MS Excel 2013 Intermediate
MS Excel 2013 Advanced

E-LEARNING MS EXCEL 2013 INTRODUCTION MS EXCEL DIGIGROW
MS EXCEL 2013 INTRODUCTION
Overview
In this course, you will familiarise yourself with the Excel 2013
environment and its documents, and you will learn to control them.
You will also learn in each lesson to create tables step by step, and how
to enter values correctly into the cells. Lastly, you will also learn how to
set the cell formatting, including conditional formatting.

Introduction to the practical use of Excel
Excel window, Excel workbook and Ribbon
Creation and saving of a workbook
Opening an existing workbook
Manipulating worksheets
Navigation within a worksheet
Cell range selection methods
Target Adjusting rows and columns
Duration Price Provider Data entry into cells
Audience Numeric values in cells
Moving and copying cell values
Copying and moving using the Clipboard
Font formatting and borders and fill
23 Hours R 970.00 This cour se is for E-Learning Alignment of data in cells
anyone new to (IT Cour ses) Basic number formats
MS Excel, or for Date, time and percentage number formats
individuals looking Cell styles, copying formatting, Excel table and sorting
Conditional formatting, basic formulas and AutoSum
for an MS Excel
Number and date fill series
refresher cour se. Text series and custom lists
Recommended charts, instant data analysis
and getting help with Excel
Pictures in Excel and printing
E-LEARNING MS EXCEL 2013 INTERMEDIATE MS EXCEL DIGIGROW
MS EXCEL 2013 INTERMEDIATE
Overview
In this course, the presented interactive lessons focus mainly on
performing various calculations. You will broaden your basic knowledge
by the application of logical and text functions. You will also learn the
principles of referencing to the values in other cells and will familiarise
yourself with the advanced options of sorting and filtering data, or
searching for specific values in extensive tables.

Customisation of the Quick Access Toolbar and the Ribbon
Manipulation with sheets of multiple workbooks
Advanced paste options and copying multiple items
Pasting external data into Excel
Advanced number formats and custom number format
Worksheet protection
Advanced work with Excel tables and using references in formulas
Target Comparing and connecting values using operators
Duration Price Provider Cell and range references
Audience
Conditional formatting rules
Conditional formatting based on a formula
Function library, text functions and advanced text functions
Math functions, statistical functions and date and time functions
23 Hours R 970.00 This cour se is E-Learning Logical functions and conditional calculations
for anyone who (IT Cour ses) Errors in cells and their checking
requires more Naming cell ranges
knowledge on Data filtering, flash fill, removing duplicate data and outline
MS Excel at an Using slicers to filter data
intermediar y level. Finding and replacing specific values
Splitting text into columns
E-LEARNING MS EXCEL 2013 ADVANCED MS EXCEL DIGIGROW
MS EXCEL 2013 ADVANCED
Overview
This course focuses mainly on the creation of charts and automation
of the work in the programme by using macros. Besides these main
topics, you will also examine the insertion of various graphical elements
into worksheets, such as shapes or SmartArt graphics. You will learn
to prepare a table or the entire worksheet before printing, and you
will familiarise yourself with the options of protecting and sharing the
workbook content.
You will further familiarise yourself with the usage of macros, including
their creation and editing, and you will also examine the options of
macro security.

Sparklines, charts creation, File properties
chart design and chart Workbook protection
Target formatting
Duration Price Provider Workbook inspection
Audience Screenshots and
screen clipping File Auto Recovery
Shapes, SmartArt and themes Using templates
Proofing tools, tracking Compatibility issues
changes and comments Saving a workbook
23 Hours R 970.00 This cour se is for E-Learning to the Web
Managing multiple windows
anyone interested (IT Cour ses) Introduction to macros
in learning about Splitting worksheets
into panes Macro recording
MS Excel in an Macro editing
Workbook views
advanced level.
Header and footer and Macro security
page setup Digitally signed macros
Microsoft account
MS WORD DIGIGROW
MS WORD
MS Word 2013 Introduction
MS Word 2013 Intermediate
MS Word 2013 Advanced

E-LEARNING MS WORD 2013 INTRODUCTION MS WORD DIGIGROW
MS WORD 2013 INTRODUCTION
Overview
In this course, you will familiarise yourself with the programme interface
and the navigation in it. You will learn how to enter basic text properly
and how to check spelling and grammar. You will examine the options of
formatting text and whole paragraphs, as well as, get to know the basic
settings before printing a document.

Introduction to Word Language settings
Viewing documents Header and Footer
Read Mode Printing a document
Creating a new document Working with Microsoft
Opening documents Word Help
Navigation in a document
Entering and editing text
Target Text selection techniques
Audience Moving and copying text
Saving a document
Page setup
Text formatting
user s who want to (IT Cour ses) Quick text formatting
learn the basics of Paragraph formatting
MS Word. Numbered lists
Bulleted lists
Borders and shading
Automatic text corrections
Proofing tools
E-LEARNING MS WORD 2013 INTERMEDIATE MS WORD DIGIGROW
MS WORD 2013 INTERMEDIATE
Overview
In this course, you will learn to adjust the programme environment to
your specific needs. You will try effective formatting of text by using
styles. You will apply the templates offered by the programme to create
well designed documents. You will also learn to insert various graphical
objects to documents, including pictures, charts, SmartArt graphics and
shapes and you will try out their further editing directly in Word.

Basic Word settings Calculations in tables
Customising the Quick Design of an irregular table
Access Toolbar Creating charts
Customising the Ribbon Editing charts
Custom keyboard shortcuts Inserting pictures
Working with multiple windows Editing pictures
Target Using styles and their Inserting and formatting
Duration Price Provider customisation
Audience SmartArt graphics
Creating styles Inserting screenshots
Creating custom templates
Editing multi-page documents
23 Hours R 970.00 This cour se is for E-Learning Creating multilevel lists
user s who want (IT Cour ses) Sorting lists in documents
to learn additional Converting text to a table
features on Tabs
MS Word. Creating a table
Editing the layout of a table
Editing the graphical
appearance of tables
E-LEARNING MS WORD 2013 ADVANCED MS WORD DIGIGROW
MS WORD 2013 ADVANCED
Overview
This course focuses on the tools used mainly for editing longer
documents or for automating the work in the programme. You will learn
to split documents into sections, especially in order to insert various
headers and footers into different pages. You will also insert a title page
and set a watermark. You will learn to create a table of contents based
on the document headings, to number inserted pictures and other
objects and to create also their automatic list.
You will further learn to use fields, hyperlinks and cross-references,

footnotes and endnotes. You will also familiarise yourself with the tools
used when multiple users work with the same document, such as
making notes, tracking performed changes or creating subdocuments.

Document sections Creating a document outline
Target Setting a page background Master document
Duration Price Provider with subdocuments
Audience Inserting symbols and
drop caps Automatic table of contents
Custom cover page Custom table of contents
Auto Text Captions and tables of figures
23 Hours R 970.00 This cour se is for E-Learning Document pagination Working with fields
user s who want to (IT Cour ses) Searching in a document Footnotes and endnotes
learn more specific Replacing text Bookmarks
features on Tracking changes Cross-references
MS Word. Working with comments Hyperlinks
Advanced setting of headers Text translation
and footers Envelopes and labels
Splitting text into columns Mail merge
MS ACCESS DIGIGROW
MS ACCESS
MS Access 2013 Introduction
MS Access 2013 Intermediate
MS Access 2013 Advanced

E-LEARNING MS ACCESS 2013 INTRODUCTION MS ACCESS DIGIGROW
MS ACCESS 2013 INTRODUCTION
Overview
In this course, you will familiarise yourself with the basic terminology
concerning Access databases and with the basic structure of the
individual objects that can be created in them.

Select required data from the saved information and further
manage them
Create new derived data from the saved information through
different calculations
Display print and publish both source and derived data in
different ways
Target
Audience
23 Hours R 970.00 This cour se is ideal E-Learning

for anyone who (IT Cour ses)
needs to learn
MS Access on a
beginner level.
E-LEARNING MS ACCESS 2013 INTERMEDIATE MS ACCESS DIGIGROW
MS ACCESS 2013 INTERMEDIATE
Overview
In this course, you will learn to create calculated fields in queries that
operate with functions. You will also learn the processes of copying and
importing external data into database tables via the interactive lessons.

Copy and import data Form with subform creation
Query with parameters Subforms and aggregate
Join properties and custom functions in Design View
joins Command button
Function and expression Totals in reports
builder Calculations and sorting in
Indexing fields and validating reports
data Additional report options
Aggregate functions and sort Reports graphical editing
Target and pick data in forms
Duration Price Provider Form in Design View
Audience
Form creation in Design View
Edit a form
Form controls
23 Hours R 970.00 This cour se is for E-Learning Calculated form fields and
anyone that has (IT Cour ses) conditional format
some knowledge Combo Box in forms
of MS Access Option buttons in forms and
and would like change form source
to learn at an Form fields organising
intermediate level.
E-LEARNING MS ACCESS 2013 ADVANCED MS ACCESS DIGIGROW
MS ACCESS 2013 ADVANCED
Overview
In this course, you will familiarise yourself with action queries. You
will examine different types of queries in the SQL view, and will get
acquainted with the essential clauses of the language. You will also learn
to create and use macros to automate your work with databases, as
well as, explore importing and exporting of objects.

Update and append queries Navigation in a database
SQL language and Security and privacy in
specific query types databases
SQL - domain functions and Database print and
subqueries documentation
Pick up parameters Data normalisation
from forms
Target Macro basics
Duration Price Provider Assigning a macro to a button
Audience
Data validation via macros
Data evaluation via macros
Data exporting
23 Hours R 970.00 This cour se is E-Learning Objects importing and
for anyone who (IT Cour ses) splitting a database
requires knowledge Programmatic import and
on MS Access at an export
advanced level. XML format
Object dependencies and
properties inheritance
MS POWERPOINT DIGIGROW
MS POWERPOINT
MS PowerPoint 2013 Introduction
MS PowerPoint 2013 Intermediate
MS PowerPoint 2013 Advanced

E-LEARNING MS POWERPOINT 2013 INTRODUCTION MS POWERPOINT DIGIGROW
MS POWERPOINT 2013 INTRODUCTION
Overview
In this course, you will familiarise yourself with the user interface of
the PowerPoint 2013 programme where you will try various views of
presentations. You will learn to enter text into presentations and insert
graphical elements into them, including pictures, shapes, clip art, symbols
or even equations.
When inserting new slides into a presentation, you will learn to select a
suitable layout of the predefined text placeholders. You will also try to
change the selected layout as well as to restore the original one.

Basic navigation in the Shapes
programme window Shapes editing
Displaying presentations WordArt tools
in different views
Symbols
Target Navigation between the
Duration Price Provider presentation slides Equations
Audience
Getting help in PowerPoint
Creating a new presentation
Working with text boxes
23 Hours R 970.00 This cour se is for E-Learning Slide layouts
user s who want to (IT Cour ses) Bulleted list levels
learn the basics of Using tab stops
MS PowerPoint. Paragraph formatting
Inserting pictures
Manipulating images
Advanced objects manipulation
Picture effects
E-LEARNING MS POWERPOINT 2013 INTERMEDIATE MS POWERPOINT DIGIGROW
MS POWERPOINT 2013 INTERMEDIATE
Overview
In this course, you will learn to insert additional objects into the slides of
presentations, namely tables, charts, SmartArt graphics, sound and video,
and to further edit them. You will learn to organise slides, split them into
sections and move them even between presentations. You will examine
the presentation themes in details, customising the properties of the
previously selected one.
You will also learn to add a footer to the slides and customise the slide
master, and compare two presentations and will take a look at the work
with comments.

Inserting tables into slides Manipulation with slides
Tables from external sources Import of external data
Editing tables Presentation sections
Target Creating and editing Slide master editing
Audience SmartArt graphics AutoCorrect Options
Various types of SmartArt Proofing and comments
graphics
Comparison of presentation
Inserting charts into slides versions
23 Hours R 970.00 This cour se is for E-Learning Editing charts on slides Finding and replacing text
user s who want (IT Cour ses) Adding sounds and fonts
to learn additional to a presentation
features on Adding a video
MS PowerPoint. to a presentation
Showing footer information
on slides
Themes and slide background
E-LEARNING MS POWERPOINT 2013 ADVANCED MS POWERPOINT DIGIGROW
MS POWERPOINT 2013 ADVANCED
Overview
In this course, you will learn to perform the last adjustments in a
presentation before presenting it to an audience. You will learn to set
the slides transition and assign animation effects to the different objects
on slides. You will adjust the animation settings and set the slide show
timing.
You will also set the properties of the presented slide show and add
speaker notes to the presentation. You will try the options of delivering
the presentation included in the new Presenter view. You will create
your custom template and will learn to print a presentation and save it
in different file formats.

Speaker notes Advanced options for saving
Slide transitions presentations
Target Animation effects Advanced options for saving
Duration Price Provider presentations
Audience Advanced animation effects
Creating custom templates
Assigning actions to objects and themes
on slides
Application of custom
Hyperlinks templates and themes
23 Hours R 970.00 This cour se is for E-Learning Slide show timing Custom program settings
user s who want to (IT Cour ses) Custom slide show
learn more specific Slide show settings
features on MS Hints on delivering
PowerPoint. presentations
Presenter View
Print settings
INTERNATIONAL
TRAINING CURRICULUM
INTERNATIONAL TRAINING CURRICULUM

SMOLLAN ON-BOARDING
MERCHANDISING EXCELLENCE (MODERN TRADE)
MERCHANDISING EXCELLENCE (GENERAL TRADE)
OPERATIONAL EXCELLENCE
PEOPLE EXCELLENCE
LEADERSHIP EXCELLENCE
PERSONAL LEADERSHIP EXCELLENCE

INTERNATIONAL
SMOLLAN ON-BOARDING
TRAINING CURRICULUM
SMOLLAN ON-BOARDING
Overview
Group Orientation provides all new employees with an insight into the
organisation as a whole, informing employees on the history of Smollan,
its values, vision and mission. It provides a breakdown of the business
related services through to employee benefits and how they work.
The overall objective of this programme is to welcome you to Smollan,

and to give you an understanding of what Smollan is all about.
We hope you enjoy this journey, Smollan is a great place to work.
Target
Audience
Day TBC All Staff External

INTERNATIONAL
SMOLLAN ON-BOARDING
TRAINING CURRICULUM
SMOLLAN ON-BOARDING
Welcome Careers at Smollan

Welcome video The mover video
Welcome message Video message by George Henderson
Learning and Development focus
History and Legacy How to manage your career
Our history Performance Management explained
Our legacy
Message from our CEO Employee Value Proposition
Employee Benefits
Repeatable Model
Business introduction Ethics and Code of Conduct
Building a repeatable model Ethics and Code of Conduct explained
Our vision
Our service offerings
Business Leaders
A video from the Head of the Business Unit of the country
International Focus
A video highlighting all the areas Smollan operates in
All countries Smollan operations in, and what we do in each of the countries

MERCHANDISING EXCELLENCE INTERNATIONAL
(MODERN TRADE) TRAINING CURRICULUM
Overview
This course focuses on various key areas in Modern Trade. It will take
you through the understanding of Trade Classification, by providing
you with knowledge on the different retail stores, department stores,
traditional grocery stores, convenience stores, and privately owned retail
companies.
The course will also allow the learner to understand the industry, how
products are merchandised in Modern Trade, as well as, how to build
brilliant relationships with the customer, client and consumer.
Target
Audience
1 Day TBC Field Staff External

(MODERN TRADE) TRAINING CURRICULUM
Market/Trade Classification Point of sale assets

Different market/trade classifications Promotions
Storing of stock
Understanding Modern Trade Planogram
Classification of Modern Trade Rate of sale
Share of Shelf
Getting to know Your Industry
Merchandising cycle summary
Terminology
Health & Safety
Understanding the Shopper
Working safely
Smollan primary stakeholders
Golden safety rules
Shopper insight
Hazard identification
The path to purchasing our clients brands
Housekeeping
Developing shopper insights
Working with hazardous products
Living Standard Measurements (LSM)
Ladders & stepladders
The Way We Work In-Store Protective clothing
Grooming Manual handling
Operational toolkit
Building Brilliant Relationships
Call Cycle
Store call procedure
What is a relationship
Merchandising Products in Modern Trade How to build a relationship
What is merchandising? Maintaining relationships
Merchandising golden rules
Role of a merchandiser
Types of displays Return to previous page
(GENERAL TRADE) TRAINING CURRICULUM
Overview
This course focuses on various key areas in General Trade. It will take
you through the understanding of Trade Classification, by providing
you with knowledge on the different retail stores, department stores,
traditional grocery stores, convenience stores, and privately owned retail
companies.
The course will also allow the learner to understand the industry, how
products are merchandised in General Trade, as well as, how to build
brilliant relationships with the customer, client and consumer.
Target
Audience

(GENERAL TRADE) TRAINING CURRICULUM
Market/Trade Classification Point of sale assets

Different market/trade classifications Promotions
Storing of stock
Understanding General Trade Planogram
Classification of General Trade Rate of sale
Share of shelf
Getting to know Your Industry
Merchandising cycle summary
Terminology
Health & Safety
Understanding the Shopper
Working safely
Golden safety rules
Shopper insight
Hazard Identification
The Path to purchasing our clients brands
Housekeeping
Developing shopper insights
Working with hazardous products
Living Standard Measurements (LSM)
Ladders & stepladders
The Way We Work In-Store Protective clothing
Grooming Manual handling
Operational toolkit
Building Brilliant Relationships
Call Cycle
Store call procedure
What is a relationship
Merchandising Products in General Trade How to build a relationship
What is merchandising? Maintaining relationships
Merchandising golden rules
Role of a merchandiser
Types of displays Return to previous page
INTERNATIONAL
TRAINING CURRICULUM
Overview
This course provides an in-depth training session to all learners, on
what Smollan is all about. It will take learners through our core purpose
and existence, what the Smollan Organisational DNA is, and how a
managers role plays an significant part on the overall activity.
Target
Audience

INTERNATIONAL
TRAINING CURRICULUM
What is Operational Excellence?

Formula 1 pit crew performance video, is a video illustrating what they do
Formula 1 team work
Formula 1 team work learning into operational
Why do we exist?
Retail supply chain
Why do we exist
What do client, customer, consumer expect from you?
Smollan Organisational DNA

What is an organisational DNA?
Building an organisational DNA
Smollan vision
Manager Role and Routine Procedures

Job Outputs of a Field Manager
Stages of the operational excellence
Planning
Store call
The Brilliant Call
Trade visit preparation
Resource Utilisation
What is a Call Cycle
How to allocate resources for a Call Cycle
INTERNATIONAL
PEOPLE EXCELLENCE
TRAINING CURRICULUM
PEOPLE EXCELLENCE
Overview
This 3 day course is ideal for all management, as it covers aspects of
HR. It will take you through the On-boarding, Off-boarding procedures,
Managing Performance, Employee Relations, as well as Talent Acquisition.
Talent Acquisition is covered in detail, to ensure that Smollan hires the

ideal candidate to take on a new/existing role effectively.
Target
Audience
3 Days TBC All Management External

INTERNATIONAL
PEOPLE EXCELLENCE
TRAINING CURRICULUM
PEOPLE EXCELLENCE
Introduction (Day 1) Talent On-Boarding (Day 1) Employee Relations (Day 3)

Talent acquisition Engagement What is Employee Relations?
Talent on-boarding On- boarding Climate survey
Managing perfornance and talent Orientation Employee communication
Employee relations Code of Ethics and Conduct
Off-boarding Managing Performance and Talent (Day 2) Employee discipline
What is Performance Management? Poor performance
Talent Acquisition (Day 1) What is a Performance Review Health and safety
The recruitment cycle Performance Curve and People Grid
Job profiles Performance Management Cycle Off-Boarding (Day 3)
Competencies & competency model Objective setting Reasons for exit
Overview and benefits of job grading Personal Performance Scorecard Reasons for resignations
The Paterson Job Grading Methodology and Process Weightings and rating scale Exit interview/survey
Screening Day-to-day Performance Management Exit survey reporting
Competency based interviewing Feedback principles
Rating scale Smollan values survey
Interview structure and guidelines Preparing for a performance review
Preparing for the interview Personal Development Plan
During the interview Managing talent
Checks and offers
Recruitment documentation

INTERNATIONAL
TRAINING CURRICULUM
Overview
This course combines a Leadership and Management session, that
is customised according to Smollan. Some of the topics covered are;
organising a team, leading and motivating a team, managing conflict, and
learning like a Leader.
Learners will find this course useful, if they are currently managing a
team or will given the responsibility to manage a team.
Target
Audience

INTERNATIONAL
TRAINING CURRICULUM
Management at Smollan Leading & Motivating a Team

High performance model Characteristics of high performance leaders
Smollan strategy development Leadership styles
Cascading strategy Team characteristics of high performance teams
Levels of management and capabilities Team maturity cycle
Characteristics of high performance leaders Control, Decisions & Managing Conflict
Great Leadership = High Performance Control at Smollan
Characteristics of high performance strategy Problem solving process
The role of managers Decision making
Leadership vs. Management Guidelines for making a high quality decision
Managing conflict
Learning Like a Leader
How we learn Management Leadership Excellence Chartering
Adult learning People Charter
Personal Storyboard
Planning for Excellence
Elements of a high performance plan
Smart goals
Prioritising
Covey quadrants
Action planning
Organising a Team
Organising
How to organise
Storyboarding technique
The art of delegating
INTERNATIONAL
TRAINING CURRICULUM
Overview
This course identifies Leadership Development within the business
context. It will allow individuals to explore their own Personal
leadership style, in order to lead high performing teams.
The course is ideal for all management and succession staff, to enhance
their ability to perform more efficiently.
Target
Audience

and
Succession Staff

INTERNATIONAL
TRAINING CURRICULUM
Leadership Development in the Business Context Thinking/Feeling preferences

Personal leadership shield Judging/perceiving preferences
Calculating the effect of leadership
Leading a High Performing Team
Great Leadership = High Performance
Characteristics of high performing teams
Statistics about leadership
Team maturity cycle
What makes leaders excellent
Crucial Conversations
Learning like a Leader
What is a crucial conversation
How we learn
How to have a crucial conversation
Adult learning
Know your internal dialogue
Personal Insight & Reflection Create a safe space
High performance leaders State methods
What is your vision
Personal Leadership Excellence Planning
Bridging the gap
Personal Charter
Understanding yourself as a leader
Personal life line
Reflecting back
Personal vision
Personal Style Insights

Johari Window
Personal style and assessments insights
MBTI preferences
Extraversion/introversion preferences
Sensing/Intuitive preferences
MOTIVATIONAL VIDEOS
MOTIVATIONAL VIDEOS
MIRACLE MAN SEEING RED CARS
THE EAGLES SECRET MAKE IT MATTER
EVEN EAGLES NEED A PUSH JOEL BARKERS THE NEW BUSINESS OF PARADIGMS
WOULD I FOLLOW ME GOOD COMPANY
WOULD I INSPIRE ME
CELEBRATE WHATS RIGHT WITH THE

WORLD WITH DEWITT JONES
FOR THE LOVE OF IT WITH DEWITT JONES
MORE THAN ONE RIGHT ANSWER

A SHORT FILM BY DEWITT JONES
YES LIVES IN THE LAND OF NO

MIRACLE MAN MOTIVATIONAL VIDEOS
MIRACLE MAN
Overview
This programme relates the true story of Morris Goodman, a successful
businessman who was seriously injured when his early morning flight
ended in a plane crash. Doctors gave him little hope of surviving the
night. He lived defying all medical odds. With his positive attitude and
self-motivation, he pushed himself far beyond the limits set by doctors
and others.
This is the power of a positive attitude see what it can do for your
organisation!
All staff members at all levels need a lift from time to time. If told by
others, You cant, You wont, Its impossible, they would start to
believe it. This video may convince them that they Can make thing
happen!

Program Running
Topic Booking Motivate Yourself
Style Time
Set and achieve goals
Understand the effects of positive attitude and achievement
Reject negative influences of others
Motivation/Attitude Drama 29 minutes Done through L&D
Riental Zondo
THE EAGLES SECRET MOTIVATIONAL VIDEOS
THE EAGLES SECRET
Overview
Using stories, illustrations and stimulating visual metaphors, author
David McNally takes us on a journey of discovery that reveals the
Eagles Secret. He describes and demonstrates the five characteristics of
thrivers and shows how they will empower anyone to soar like an eagle
and reach the high places in the exciting world of the new millennium.
The programme will prove useful in a decade of turmoil and downsizing,

re-engineering, take-overs and mergers rippling through almost every
business and industry. With many people suffering battle fatigue this
video will motivate people to move forward with purpose in their
personal and professional lives.

The difference between surviving and thriving
The Eagles Secret: The Five Characteristics Of Thrivers
Program Running Thrivers assume personal responsibility
Topic Booking
Style Time Thrivers contribute value
Thrivers build trust
Thrivers are forever learning
Thrivers never give up
Motivation/Attitude Drama 23 minutes Done through L&D
The destiny of Thrivers
Riental Zondo
EVEN EAGLES NEED A PUSH MOTIVATIONAL VIDEOS
EVEN EAGLES NEED A PUSH
Overview
Inspire and motivate all members of your organisation to unleash the
power to commit to new levels of achievement and excellence with this
programme. It covers five qualities of a self-empowered person.
This programme shows how empowered employees create exceptional

organisations.

Replace limiting beliefs with self-appreciation
Find new meaning and purpose in your work
Commit to personal responsibility
Reach beyond expectations
Program Running
Topic Booking
Style Time
Motivation/Attitude Lecture/Drama 24 minutes Done through L&D

Riental Zondo
WOULD I FOLLOW ME MOTIVATIONAL VIDEOS
WOULD I FOLLOW ME
Overview
How a leader leads and is perceived to lead is crucial to the productivity
of a group. This dramatised video-based training programme, illustrates
the importance of leaders recognising and putting into practice
behaviours that inspire people, rather than alienate them.
The video demonstrates one leaders behaviour and the results in two
different situations - first as a newly appointed leader, and then five years
later after he has learned a few lessons about leadership. We see him
move back and forth between the two time periods, making unintended
mistakes in the first situation and then successfully correcting them in
the second. As he shares the leadership lessons he has learned, learners
will recognise some of their own misguided behaviours and the negative
effects it can have. They will also recognise the very positive effects of
good leadership practices on staff motivation and productivity.

Program Running
Topic Booking Ask yourself: Would I follow me?
Style Time
Understand how a leaders behaviour affects the success of a work group
Dont dictate, facilitate; make sure staff have what they need to do
their job
Leadership Drama 18 minutes Done through L&D Be honest, ethical; share information; keep your word; live by the
same standards you hold your staff to
Riental Zondo
Let people do their jobs; dont do their jobs for them; help them to find
out what the goals and issues are and let them work it out from there
Dont focus on the negative - focus on the positive and on what
your staff are doing right
Use mistakes as opportunities - a golden opportunity to make your
staff better at what they do
Be inclusive - staff are more likely to support a decision they feel a
part of
WOULD I INSPIRE ME MOTIVATIONAL VIDEOS
WOULD I INSPIRE ME
Overview
What does it take to inspire a work group to greater commitment
and productivity? Its not charisma. Rather, its behaviour that any well-
intentioned leader can emulate, as this program demonstrates.
The video follows Tom, a competent manager, on his quest to find

out what makes Elliot, an exceptional manager in his organisation, so
inspiring to his workers. He learns that Elliot found what was meaningful
in their work, and communicated that in words and actions to
everyone on his team.
The Would I Inspire Me? video program gives viewers practical ways
to make work life more meaningful, productive, and rewarding for
themselves and their team.

Communicate why work is important
Program Running
Topic Booking Use real world examples
Style Time Express genuine enthusiasm
Acknowledge the contribution of every employee
Look for reasons to praise people
Convey accomplishments to both co-workers and superiors
Leadership Inspirational 16 minutes Done through L&D
Riental Zondo Support your team
Pitch in as a team member
Remove obstacles to success
Create opportunities for growth
Go beyond job descriptions
Be aware of peoples goals
CELEBRATE WHATS RIGHT WITH
MOTIVATIONAL VIDEOS
THE WORLD WITH DEWITT JONES
CELEBRATE WHATS RIGHT WITH THE WORLD WITH DEWITT JONES
Overview
Dewitt Jones, one of Americas top professional photographers, with
a twenty-year career with National Geographic, teaches us what a
powerful force having a vision can be. Do you have a vision for your
organisation? More importantly, do you have one for yourself? In this
video, Dewitt Jones asks us if we choose to see our possibilities. Do we
really believe they are there? He assures us that we will see them only
when we believe them. When we believe, we connect with a vision that
opens us to possibilities and gives us the courage to soar.
This programme empowers and motivates people to harness the energy

needed to solve problems by teaching them how to celebrate what is
right with the world. Through creating a vision of possibilities, we can
build a better workplace and live a more promising future! The stunning
photography and powerful dialogue in this film also helps us to see how
we can approach our lives with celebration, confidence and grace.
Program Running Key Learning Area Covered Include:

Topic Booking
Style Time
Believe it and youll see it
Recognise abundance
Look for possibilities
Motivation/Attitude Inspirational 22 minutes Done through L&D Unleash your energy to fix whats wrong
Riental Zondo Ride the changes
Take yourself to the edge
Be the best for the world
FOR THE LOVE OF IT
MOTIVATIONAL VIDEOS
WITH DEWITT JONES
FOR THE LOVE OF IT WITH DEWITT JONES
Overview
For The Love of It is about falling in love with what you do! Utilising
the beautiful imagery that Dewitt Jones is known for, this programme
encourages us to live every day with a full cup. We all have the ability to
love what we do through honouring our passion, making a contribution
to those around us, and expressing gratitude.

Begin with a full cup
Find guides
Act as if
Express gratitude
Make a contribution
Pass it on
Chase the light
Program Running
Topic Booking
Style Time
Motivation/Attitude Inspirational 25 minutes Done through L&D

Riental Zondo
MORE THAN ONE RIGHT ANSWER
MOTIVATIONAL VIDEOS
A SHORT FILM BY DEWITT JONES
MORE THAN ONE RIGHT ANSWER A SHORT FILM BY DEWITT JONES
Overview
Dewitt Jones, one of Americas top professional photographers, with In
More Than One Right Answer, best-selling author Dewitt Jones reminds
us that its usually easy to find one right answer. The challenge; however,
lies in finding new answers and angles. It is amazing what we can
discover when we look for multiple right answers to our problems and
challenges.
In true Dewitt Jones fashion, this beautiful short film is perfect for any
organisation looking to open peoples minds to new ideas and ways of
thinking. It works perfectly as a meeting opener, or a tool to generate
conversation.

Why it matters
Turning problems into opportunities
Program Running Change your lens
Topic Booking
Style Time
Change Drama 3 minutes Done through L&D

Riental Zondo
YES LIVES IN
MOTIVATIONAL VIDEOS
THE LAND OF NO
YES LIVES IN THE LAND OF NO
Overview
It seems like everywhere we turn, were confronted by shaking heads,
thumbs down, brick walls, brush-offs and closed doors. NOs surround
us in our workplaces, in our communities and government, in social
settings, in schools and even within our own families.
This refreshing and dynamic mixed-media video, is about overcoming

the negative people and obstacles you encounter in your life, when
trying to achieve your objections. It also takes a look at how your own
negative thinking may have an impact on your success.

How to address whether the obstacle to YES is an internal issue or
an external issue
Whether the naysayer is reacting out of fear, experience, ego,
laziness, habit and comfort zone, limited resources and competing
Program Running priorities, or politics
Topic Booking Counter-strategies are suggested for turning NOs into YESs by
Style Time
working within the decision makers style and issues.
Most importantly, this motivational parable helps participants understand
when NO is final and not to be discouraged and to stay in the game,
Motivation/Attitude Animation/Drama 9 minutes Done through L&D YES is just around the corner.
Riental Zondo
SEEING RED CARS MOTIVATIONAL VIDEOS
SEEING RED CARS
Overview
How can you get more of what you want?
Seeing Red Cars encourages audiences to focus on what they DO want

instead of focusing on what they dont! By having a positive attitude and
taking action, viewers will be motivated to move in the right direction
for themselves and their organisation.
Hosted by Laura Goodrich, trainer and consultant, this unique and

engaging program helps audiences make better decisions, combat
negativity, and create a positive environment.
From The Film: We often place our focus on what we dont want. And
since we get more of what we focus on, what really happens? We create
more of what we dont want and dont even realize were doing it.
- Laura Goodrich
Program Running Key Learning Area Covered Include:

Topic Booking
Style Time Three steps to help you get started:
Make a commitment
Focus on what you want
Say what you want
Motivation/Attitude Drama 10 minutes Done through L&D Stay positive
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Monitor yourself
Be aware of focus
Celebrate success
Catch yourself
Practice
Be persistent
Write it down
Picture it
MAKE IT MATTER MOTIVATIONAL VIDEOS
MAKE IT MATTER
Overview
How would people describe you? Would they use words like vital,
significant, and valuable? If not, you may be lacking the presence you
need for long-term success. This film provides inspiration, insights
and instruction on how an individual at any level of an organisation
can create a strong personal brand that makes them - and what the
organisation does - matter.
Whether youre a person just starting out in a job/career, a mid-level

manager, or a senior leader, you will not become essential unless you are
proactive at making it happen. Using a variety of stories and examples,
communication coach and consultant John A. Jenson illustrates three
things a person can do to make themselves matter.
The Make It Matter Personal Branding Workbook enables individuals to

come up with their personal design, consider how their looks, actions
and words match the standard theyve set for themselves and determine
specific things they will do to deliver at the highest possible level.
Program Running
Topic Booking
Style Time
Enables individuals to present themselves and the organisation at the
highest possible level
Motivation/Attitude Inspirational/Drama 22 minutes Done through L&D Clarifies for employees how their contribution impacts the
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Helps organisations develop people, increase accountability and
build credibility
JOEL BARKERS THE NEW
MOTIVATIONAL VIDEOS
BUSINESS OF PARADIGMS
JOEL BARKERS THE NEW BUSINESS OF PARADIGMS
Overview
Futurist Joel Barker is one of the worlds leading authorities on change
and change management. By sharing his knowledge and insight gained
through twenty-five years of studying paradigms (which he describes
as problem-solving systems), Joel will help you achieve a thorough
understanding of the critical roles paradigms play in our lives.
His first video, The Classic Edition, features revised stories from the
original programme, but its look and music have been enhanced to
meet the demands of the new millennium.
The second video, The 21st Century Edition, which is shorter than
twenty minutes in length, has new examples and has a wonderfully
inspiring visual and musical style.
Today, Joels message is more powerful than ever before, with a fresh
look that teaches us how to identify, embrace and act on change!
Without a doubt, these excellent programmes will be an influential and
helpful tool for organisations of every kind to deal with a constantly
Program Running changing world. They will enable you to embrace the future with
Topic Booking
Style Time openness, confidence, eagerness and discernment!

Paradigms Commentar y 44 minutes Done through L&D
Paradigms are common and useful
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Ensure that your paradigm doesnt become THE paradigm
Outsiders create new paradigms
Shifting paradigms takes courage
You can choose to change your paradigm
GOOD COMPANY MOTIVATIONAL VIDEOS
GOOD COMPANY
Overview
Good Company is a fun, hip-hop music video designed for young
employees. It features fifty famous folks at their first jobs and is an
upbeat way to remind employees that no matter where they are in their
career, success happens one step at a time.
When combined with the Celebrity Career Quiz and the Traits of
Successful People discussion (included in the Leaders Guide), this
programme delivers a fun and motivational way to boost employee
morale and work ethic.

Set clear goals
Commit to hard work
Dont quit when others do
Program Running
Topic Booking
Style Time
Motivation/Attitude Humorous 3 minutes Done through L&D

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CONTACT INFORMATION
CONTACT INFORMATION

CLINTON RAMNARAIN

Clinton.Ramnarain@tg-learning.co.za

Telephone: 011 877 7329

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ACADEMY

CONTENTS WORKSHOP E-LEARNING MOOCS

INTERNATIONAL TRAINING CURRICULUM

NOTE | Each training course has been colour

Investigating Issues Consultative Selling

MERCHANDISER Recruiting for Success

AREA MARKETER SALES CONSULTANT Closing a Deal with a Customer

SENIOR MANAGEMENT Planning and Organising

Cold Chain Merchandising

Basic Team Leading Skills

*Only applicable if courses and

AREA MARKETER SALES CONSULTANT

*Only applicable if courses and

Coaching for Results

*Only applicable if courses and

*Only applicable if courses and

*Only applicable if courses and

Structuring Tasks Project Management for Non-Project Managers

JUNIOR MANAGER Competency Based Recruitment

SENIOR MANAGER Essential Assertiveness Skills

Professional Etiquette (MOOC)

Essential Assertiveness Skills

*Only applicable if courses and

*Only applicable if courses and

*Only applicable if courses and

*Only applicable if courses and

NOTE | Each training course has been colour

CALL CENTRE AGENT Performance Management

CALL CENTRE OPERATIONS MANAGER Presentation Skills

CALL CENTRE AGENT

Essential Assertiveness Skills

CALL CENTRE TEAM LEADER

Coaching For Performance

*Only applicable if courses and

CALL CENTRE AGENT

CALL CENTRE SUPERVISOR

*Only applicable if courses and

CALL CENTRE AGENT

CALL CENTRE OPERATIONS MANAGER

*Only applicable if courses and

CALL CENTRE AGENT

CALL CENTRE MANAGER

*Only applicable if courses and

CALL CENTRE AGENT

PROJECT TEAM LEADER Call Cycle

NATIONAL ACCOUNTS MANAGER Customer and Client Satisfaction

NEW BUSINESS DEVELOPMENT MANAGER Understanding and Interpreting Information

Project National National New Business

*Only applicable if courses and

*Only applicable if courses and

PROJECT TEAM LEADER

*Only applicable if courses and

Customer And Client Satisfaction

*Only applicable if courses and

NATIONAL ACCOUNTS MANAGER

*Only applicable if courses and

*Only applicable if courses and

NATIONAL OPERATIONS MANAGER

*Only applicable if courses and