Scribd Logo
Upload

Welcome to Scribd!

  • 127 views

    Mike Zacheja - Resume

    Uploaded by

    api-368727423
    The document provides details on Mike Zacheja's experience in UX leadership, design, and research at IBM from 2007 to the present. It summarizes his role leading the design of three cognitive/AI products at IBM: Resolution Rooms, a collaborative communication tool; Business Transaction Intelligence, a supply chain analytics tool; and Control Center, a server monitoring tool. For each, it lists the key activities he led, such as identifying customer needs, designing interfaces, and creating visions for future releases. The document also outlines some of Mike's team building and facilitation initiatives at IBM, such as design workshops, and notes he holds an Honours BA in Economics and IT from York University.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Mike Zacheja - Resume

    Uploaded by

    api-368727423
    127 views2 pages
    The document provides details on Mike Zacheja's experience in UX leadership, design, and research at IBM from 2007 to the present. It summarizes his role leading the design of three cognitive/AI products at IBM: Resolution Rooms, a collaborative communication tool; Business Transaction Intelligence, a supply chain analytics tool; and Control Center, a server monitoring tool. For each, it lists the key activities he led, such as identifying customer needs, designing interfaces, and creating visions for future releases. The document also outlines some of Mike's team building and facilitation initiatives at IBM, such as design workshops, and notes he holds an Honours BA in Economics and IT from York University.

    Original Title

    mike zacheja - resume

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides details on Mike Zacheja's experience in UX leadership, design, and research at IBM from 2007 to the present. It summarizes his role leading the design of three cognitive/AI products at IBM: Resolution Rooms, a collaborative communication tool; Business Transaction Intelligence, a supply chain analytics tool; and Control Center, a server monitoring tool. For each, it lists the key activities he led, such as identifying customer needs, designing interfaces, and creating visions for future releases. The document also outlines some of Mike's team building and facilitation initiatives at IBM, such as design workshops, and notes he holds an Honours BA in Economics and IT from York University.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    127 views2 pages

    Mike Zacheja - Resume

    Uploaded by

    api-368727423
    The document provides details on Mike Zacheja's experience in UX leadership, design, and research at IBM from 2007 to the present. It summarizes his role leading the design of three cognitive/AI products at IBM: Resolution Rooms, a collaborative communication tool; Business Transaction Intelligence, a supply chain analytics tool; and Control Center, a server monitoring tool. For each, it lists the key activities he led, such as identifying customer needs, designing interfaces, and creating visions for future releases. The document also outlines some of Mike's team building and facilitation initiatives at IBM, such as design workshops, and notes he holds an Honours BA in Economics and IT from York University.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 2

    EXPERIENCE

    MIKE ZACHEJA
    UX VISION AND STRATEGY AT IBM
    2007 - current

    I have over 10 years of hands-on work experience in UX leadership,


    design and research for Enterprise SaaS solutions. The past 5 years I
    MZACHEJA@GMAIL.COM have been a cognitive designer. I practice design thinking and base
    design decisions on insights, user needs and business goals.

    Resolution Rooms This cognitive collaborate communication tool is


    416-457-6932 used to solve critical issues. It also gives the users the ability to
    communicate with a cognitive agent within a group setting.
    Leading the effort from inception
    Identified resources needed
    Research to identify users needs
    HTTPS://WWW.LINKEDIN.COM/IN/ Designing for trust with a cognitive agent within a business
    MIKEZACHEJA/ setting
    How to communicate with a cognitive agent in a group setting
    Designed for responsive design and an accessible experience
    Created story and vision for following releases

    PRODUCT DESIGN SKILLS Business Transaction Intelligence This offering gave supply chain
    practitioners the ability to look at EDI documents in simple to
    Users Research, Interaction Design, understand terms.
    Usability testing, Rapid prototyping, Led the effort from inception
    vision and UX strategy. Research to identify market opportunity and customer needs
    Identified cognitive and machine learning areas
    Identified resources needed
    SOFTWARE SKILLS Conducted prioritization activities with customers/potential
    customers
    Sketch, Principle, InVision,
    Designed for responsive design and an accessible experience
    Balsamic.
    Created story and vision for following releases
    Control Center This offering gives users a view of mission critical
    servers and processes.
    Led the effort from inception
    Research to identify customer needs
    Complete design overhaul (no updates in over 10 years)
    Led contextual inquires, interviews and usability testing
    Designed for responsive design and an accessible experience
    Creation of a style guide

    TEAM BUILDING INITIATIVES

    TED style talks to the larger IBM design Community

    Facilitated Design Aligns A design align is where we gather the project


    team to one location and identify personas, as-is and to-be scenarios
    among other activities. This is the kick off of the project.

    Facilitating a cognitive team I brought together a select group of


    researchers and a visual designer (from different locations) to research
    What it means to be cognitive.

    Exploratory designs During a project I schedule time where we gather


    the design team to do exploratory design work. I use research we
    conducted earlier on in the project to guide the team in rethinking
    concepts.

    EDUCATION

    HONOURS BA
    York University - 2009
    Double major in Economics and IT

    You might also like